This is my husband and I's closest cold stone and so we've come here quite a few times. I will say, almost every time we walk in we are not immediately greeted nor helped as it seems that the staff don't have a bell or something like that to tell them someone has walked in. I would think getting something like that could be beneficial for safety and to greet customers as they walk in. Additionally, unfortunately , in order to use the restroom you have to ask the staff to unlock it. This is a bit of a more expensive ice cream shop and so I do wish the overall experience was more welcoming. The ice cream is tasty though! read more

Cold Stone Creamery - Cake batter with strawberries in waffle cup - Ice Cream & Frozen Yogurt Near Me - Roseville, California

We door dashed cold stone and although everything tasted great it was unfortunate that the attention to detail wasn't there. I ordered the cheesecake fantasy. I ordered it with no blueberries and add yellow cake. It came with only strawberries and very little gram cracker if any. It was disappointing. Everything else was pretty simple and the rest of the fam was happy with their order. I'm sure this wouldn't have happened had we gone in person and I'm sure we would have paid much less. Lesson learned. read more

We came on a Sunday afternoon & had a fairly standard experience. I made eye contact with an employee once we entered, but wasn't greeted until someone came to help us. However, the server was friendly, & she made it a nice transaction for my little one who was excited to pay for her own cup with a gift card she had received. We ordered 2 Signature Creations--a "like it" size of Birthday Cake Remix & a "gotta have it" size of Cheesecake Fantasy (without the blueberries). Both were very yummy combos that we enjoyed. The ambiance left a lot to be desired though. There was a general dirtiness to the floor, as well as debris. A ceiling fan was on & along with the lights, it created a strobe-like effect. The door has a notification alarm that is a loud "bing-bong" every time it opens. Also, the small papery napkins are no match for melty drips. I'd come for the ice cream, but eat at the outside seating or take it to go. read more

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No wonder they have such horrible reviews, this location stinks!!! Every time there's a signature ice cream that's advertised online, this location never has it.. I wanted the caramel carnival churro and of course they don't have it at this location read more

These stones were inside my ice cream, which appear to be part of the counter where they mix the ice cream. I kept eating it and then another stone.this was painful. read more

Cold Stone Creamery - The stone that was in the ice cream - Ice Cream & Frozen Yogurt Near Me - Roseville, California

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I work near here and recently I have been very disappointed with the customer service. I have not felt welcomed. This is near a school community and all should feel welcomed! read more

Very disappointed. I paid almost $10 for this melted disaster. I should've declined it. Very sad, please do better. My reality vs my expectations. read more

Cold Stone Creamery - Reality VS expectations - Ice Cream & Frozen Yogurt Near Me - Roseville, California

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We ordered 4 ice creams and in my wife's one , a piece of the stone that appeared to be the from the counter was inside the ice cream. It hurt when she bit into it. read more

Cold Stone Creamery - The ice cream and the stone - Ice Cream & Frozen Yogurt Near Me - Roseville, California

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Surprisingly contrary to all these reviews on yelp about their bad customer service, I had no problem with it....I actually received friendly and welcoming service. The ice cream itself was good. The waffle cone was super stale so ended up asking for a new one. The store itself was not really attractive as they had very few seating and the tables were dirty. Staff don't clean them while they have no customers. Overall it is just okay. They are open late even during the covid restriction and it is about the only one dessert place you can find open after 8pm. read more

All of that! Food, service and ambiance!! I love going there. The last time I ordered your temporary ice cream called Fudge... I forgot the second word but it was a super rich chocolatey ice cream. I loved it and got some to take home. And my server was delightful, full of character & fast! read more

Very odd experience here. One kid was rocking out with earpods in, not paying attention to the order. The other girl looks like a robot and did not acknowledge or make eye contact with anyone. Nobody was friendly and the place looked dirty. Not one other person was in the restaurant with us so it's not like they were busy. Just a very odd experience. Disappointing. read more

Have not been to a Cold Stone in probably years since my quest in trying to eat healthier but we had a coupon that was only good at this location. The cpn was for B1/G! Love it size which is a medium. I always get the same thing but usually a small. I get the strawberry shortcake. She put ONE strawberry and this tiny cube of cake in it. When it was all done you can barely see anything in my ice cream. I thought for a medium it would have more than ONE small strawberry in it. So chintzy. I don't remember having so little put into it. Ice cream still tasted good but I basically had vanilla ice cream with a hint of strawberry. The hubs had a little more stuff in his that you can see more of and he enjoyed his. If I come back without a coupon it won't be this location. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Roseville, California

Great staff and always friendly. We love coming by here on a regular basis and earning points towards future purchases. Everyone is friendly and helpful. Good ice cream combinations. read more

We placed an order for delivery on 05/27/23. We live about 10 minutes' walking distance of Coldstone. The order was delivered in less than 5 minutes after they told us it had been picked up. When we opened the order, We noticed that the ice cream was nearly melted. I also noticed that the " apple pie a la cold stone" had so much cinnamon, it was nearly inedible, not to mention improperly mixed. I don't think I will order again. read more

I stop most mornings at the coffee shop next to this Cold Stone ice cream shop. Most mornings the patio area is a mess with sticky ice-cream from the previous days customers. I sure wish the closing shift would clean up after their customers. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Roseville, California

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I don't live In town, I ordered a cake to be delivered for a family member. This was the day of, and I was worried a delivery ice cream cake would be sketch. BUT I am sooooo impressed on the looks of the cake! Beautiful, and made it through the deliver. THANK YOU read more

Cold Stone Creamery - Mmmmmmint Chip ice cream cake - Ice Cream & Frozen Yogurt Near Me - Roseville, California

The kids here seem to be working very hard whenever I come in. The last time I was in, I was helped by a tall guy with a hat and beard and mustache - he was much more polite and courteous than I expected. Unfortunately inside the place the AC seemed to be broken and the bathroom door was propped open with a chair. Felt bad for the guy he was scooping and sweating. The kids are working the AC was not! read more

Hands down the best Cold Stones ice cream I've ever been to. Both ladies were very nice. Didn't give me a golf ball size scoop of ice cream like many others have. Everything was mixed well. Store was clean. This will be my go-to ice cream spot read more

Ordered ice cream for pick up. Got home and while eating it found a hair in the ice cream. Disgusting and never going back to Cold Stone. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Roseville, California

First time coming to the roseville location, Your guy's employee David welcomed us with a warm welcome upon arrival. While ordering David spoke politely and whipped up a delicious strawberry blonde but in a milkshake, best milkshake ive had in a long while! When leaving we discovered our tire had a hole and David helped us because he saw through the window we were changing our tire. read more

Service was good, ice cream -awesome! AIR CONDITIONING had been terrible everytime. Family and I had to leave. Bathroom forever broken. If you have kids or older family, get your goods and leave. read more

Yummy! Excellent ice cream and lots of toppings to choose from! I just wanted peanuts for topping and even that had three or four choices between pistachios, almonds, macadamia nuts and walnuts! I just wanted peanuts :( The staff are nice and friendly. Located in the Raley's shopping center and next to Starbucks and Wells Fargo Bank. This ice-cream shop is popular among kids especially after school and summer time. There are patio benches and umbrellas outside for customers. They also sell ice-cream cakes here. Review #0075 read more

Cold Stone Creamery - cookies and cream - Ice Cream & Frozen Yogurt Near Me - Roseville, California

Drove 20 minutes out and was there at 9 (30 minutes before closing) and as I was walking to the door one of the employees looked at me and turned the lights off! Incredibly unprofessional and it would be understandable if it was closed but there was still another 30 minutes left! Leatherbys is better anyways, save your money and time and go elsewhere for quality service! read more

I just returned from picking up my online ice cream order. I ordered 3 containers (largest ones they have) with different ice creams in each one. When I got home, all 3 containers are nowhere near full. This is the 2nd time this has happened to me at this location. I love Cold Stone, but clearly this location doesn't care about giving their customers what they pay for. I've reported this to Cold Stone Corporate. read more

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I went in last sunday 10/8. There were 3 men, one was Collin, I think the other was Jack or Jake, and there was a tall white guy with a longer mullet. They were all super attentive to detail and listened to every word I had to say. (Im single btw boys) They were all so handsome and had great manners. I will be coming back without my husband. read more

There was a handsome guy serving today I think his name was Collin but he was very nice and patient. He did well in making my order, Great service!! Will come back again. read more

Solid ice cream place. Ice cream is never old tasting or icy, I can taste test, and pick out exactly what I want in my ice cream. Yes it's corporate and I've had better handmade ice cream from private shops, this place is still a go to for ice cream that won't disappoint. read more

Do NOT Uber eat this place. I was totally craving my favorite ice cream and mix ins, so I bit the bullet and ordered via Uber eats. I had no problem with Uber but when my ice cream arrived there was hardly any mixons at all. This was especially disappointing because I paid the dollar and $.10 extra for additional mix in's. . For the price of this ice cream this is just totally unacceptable. My ice cream was completely missing one of my mix ins. A copy of my order was attached to the bag, and it clearly said all of my selections. The picture doesn't do it justice, but you can clearly see a big chunk of ice cream with nothing mixed into it. Also there are no almonds even though I selected almonds and paid an additional price for additional almonds. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Roseville, California

This store is racist my 9 yr old wanted ice cream and his dad took him and he asked for cookies and cream and the lady denied him and said no you need to have brown ice cream and his dad even argued that he wanted cookies and cream and she finally gave him what he asked for but still gave him some chocolate ice cream he is a 9 yr old boy yes he is half black and I'm Native American it's nothing new to me but my kids shouldn't be treated in such a way he's a kid for crying out loud this is what's wrong with this world is people like her!! read more

WOW. No wonder why this locations has 2 stars. I actually think that even 2 stars is too much for them. Don't the owners read their reviews? Man you come here with the kids to have a great happy time but by the time you have your ice cream in your hands you just want to leave from frustration. Well here it is. We walk in, one person in front of us. Two people working. NO hello, or welcome to cold stone or be with you in a minute. NOTHING. We were just standing by the door for about 10min until we were noticed. That girl and boy working there looked very angry and unpleasant. No smiles whatsoever. I ordered the size like it split in half. For my 2 kids. I got 2 small scoops and paid $8.16 literally small scoops. One of those scoops is probably one adult bite of ice cream. My kids were done in no time and asked for more. I went back to talk to someone and waited by the register for for about 5 min and none of the workers approached me to ask if I had a questions. They were just walking back and forth doing their thing. I just left and am leaving this review. Ridiculous. read more

Cold Stone Creamery - $8.16 for 2 bites of ice cream - Ice Cream & Frozen Yogurt Near Me - Roseville, California

Chyann was not pleasant and made it seem like asking for one topping was a hassle, she was rushing, and being rude to her co workers as well. This is the second time I've came in and had the same experience with her. read more

My girlfriend and I had a gift card from my sister and we finally, after at least two years, decided to use it. I was slightly hesitant at going to this location as I (usually to my detriment) was taking the Yelp reviews a bit too seriously. We went anyway as it is really close to our house and driving almost anywhere in Roseville is tantamount to a visit to hell, so we were saving our souls in going to the closest location possible. They had COVID safety measures in place and both my girlfriend and I were treated very kindly and our orders were packed to the brim with delicious iced cream, with accent flavors in the form of sweet foods made small and added to the frozen creams. I believe I was experiencing one kind of cheesed cake fantasy, while my female partner embraced choice and created her own concoction of chocolate and flavors. It was a spiced day outside so this was most refreshing and faithful. Anyway, yes, I will say I am glad I ended up ignoring the Bad reviews as our experience was fucking AWESOME . Thank you for taking me and mine to flavortown. read more

Tucked away in a corner of the Bel Air Shopping Center on Pleasant Grove this shop is always dark inside. Fortunately the ice cream is still pretty darn tasty. Service has always been good here no pros or cons regarding this Cold Stone. read more

Since she wasn't wearing a name tag, I came in on 05/19/2023 around 9:30pm. I was standing in line with a long line in front of me. There were 3 people working behind the counter. There were 2 males and a female working. The female was being loud and obnoxiously flirting with one of the male co-workers. She went to take my order and instead of listening to what I was ordering, she was too busy still flirting with the coworker. I tried to stop her but she never paid attention to what I was trying to say. I asked her other coworker (who had nothing to do with the flirting situation) if he can remake my order and he said yes I can. The female noticed he was remaking the ice cream and she said "what the fuck she watched me make it." That is an unacceptable comment by all means. Stop flirting with your coworker and do your job. You get paid to make personalized icecream, not to flirt obnoxiously and make your customers uncomfortable. I will not be returning to this cold stone. The customer service was terrible and I was not acknowledged here. She then proceeded to talk shit about me to her coworker in front of me, and only stopped when she saw I was staring at her and heard every word she said. Then she huffed and puffed and angrily went into the back instead of being professional. At the end of the day, this is her job and there was no reason to act like that. It was so disrespectful and ruined our night. read more

The store is extremely clean, super cheery atmosphere, and besides the prices being a tad high, their ice cream and add ins are all ACE QUALITY! Don't skimp it's worth the extra cost! read more

I ordered my birthday cake thinking it would look something like the image on their website. Instead you can see how my cake looked. The writing was sloppy, the strawberries weren't placed nicely and the frosting looked like it was melting, but it wasn't. It looks like this because they smashed the strawberries into it. I need to also add, that when I went to pick it up, I had to use the restroom there. It smelled like someone had peed on the floor a few days back and it hadn't gotten cleaned up. It was disgusting. I emailed the company's website to tell them about the issue with the cake thinking I'd get a call from the store manager. Instead, I got a call from one of the workers offering me a $5 coupon. Ridiculous! I don't expect them to be in business much longer. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Roseville, California

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really good location very fast got my order done correct and very easy going people . The manager kayla was very helpful and really knew her stuff on the cakes continue the good work and another worker mila was really helpful too! read more

Disappointed in this location. First, we ordered a small size chocolate ice cream with sprinkles. The guy gave us a medium size and then just throws the sprinkles on top, didn't even mix them in. Then I ordered mint with kit kat and Oreo. It was barely mixed as you can see in my picture. Full pieces of kit kat. We were the only people in the place too, so the employee had no reason to rush. Ice cream was also close to melting when we got it, overly soft. Sorry I wasn't impressed. read more

Cold Stone Creamery - Obviously didn't mix my ice cream and kit kat at all - Ice Cream & Frozen Yogurt Near Me - Roseville, California

Went for a cake and showcase was almost empty. Very poor selection. How can an icecream store not have product? Dont they know its frozen? Should have checked their rating since I see now its very poor. read more

Whoever manages this store is not doing their job. Which you can see from previous ratings. When we first entered the store there was a couple eating ice cream but no servers. We waited about a minute and I finally called to the back and two girls came out. They were ok, not happy but not surly. Ice cream was good. I decided to order a cake. Had to call in the back again for service. Then in the middle of my asking about the cakes a new customer came in and she said I'll be right back and walks away. Excuse me? So I left and tried calling. Answering machine says to leave a message and the message thing is full. Poor poor customer service. Going to order a cake somewhere else. read more