The credit card machine broke--the guy in front of me got his ice cream for free but they wouldn't give me my already made ice cream unless I had cash. I won't be going back. read more

I bought a small dish of banana ice cream tonight and asked for a cup of ice water. I was informed that I could only have a dentist-size tiny little cup of tap water. Really? That's how they want to treat a valued guest? I guess the ice cream itself was pretty good.....not sure that it was worth the $5.38 I paid, but then to insult me by giving me a three swallow cup of water? There's lots of other places where I can treat myself to a luxury like ice cream. It's apparent they could care less whether I come back or not. So I won't. read more

Yum! Great location just outside of the Basketball Hall of Fame across the way from Max's Tavern. Really flavorful ice cream although a wee bit expensive. read more

Great ice cream- lousy maintenance of eating area. 8/10 if you plan to eat in there you will have to clear an area of sprinkles of said place. Not hard to take a rag and clean read more

You know I used to have to have it! The employees in this business are so stupid for lack of a better word.I thought the point was so you could have basically anything u wanted all mixed up on a cold slab then put in a cup or cone to enjoy. Well I decided to try the new hot stones that look so yummy but, when I ask for mint and coffee mixed she says "I can't mix them" I'm like what? What you can't mix them , there is no possible way you can do both flavors? Her response, ready? "no I can not mix it's like a manager rule" wtf honestly will never go back ! read more

I absolutely love cold stone creamery unfortunately in Ct there is no more but out of all the times I've been to cold stone this was one of the most worst experiences I've had. It was me and my boyfriend. I was being helped by one girl and another to my boyfriend. My boyfriend didn't realize how small the size was that he got and I had already paid. Then my boyfriend KINDLY asked how much it was to add more ice cream to make it a medium and her name was Maria and she gave to worst attitude and look towards my boyfriend and sighed and walked away with attitude. There is no reason for that what-do-ever. If I absolutely have to I will come back to this one if all the other cold stones around me are closed. Absolutely uncalled for with the attitude she had and the dirty look that she gave my boyfriend was UNNECESSARY read more

I have been to this shop, so to my surprise when I was told that I would have to pay $9 for container to hold my ice cream I was surprised. It happened once and I thought that maybe the worker was just having a bad day, and was taking it out on me. I gave the place another chance... the ice cream I purchased didn't fit in the small container so I asked if they could put in in a bigger container, instead of 2 smaller ones. I was told that I would have to pay an additional $9 for the container. so I would have paid almost $20 for ice cream. when I asked the young lady if that was right, she said that's what she was told to do by her manager. So I told her to go ahead and charge me almost $20 for some ice-cream. To everyone else surprise in line, they couldn't believe they were charging me that and they started to voice there dismay. so the lady didn't charge me and I left. I will never go back here again read more

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I am so sad after leaving cold stone last night. I went at around 8:15pm. Also it was college night (25% off for college students) I waited in line for 45mins. When I got to the the register it was 9:01pm, and the girl told me she could not use my college ID as it was too late. I was a minute late! From waiting in a 45 minute line! This saddened me because I am graduating college next week and will no longer be able to use it anymore. It was certainly not fair I was just 1 minute from the deadline. read more

I just came here for the first time in almost 8 months and it was ridiculously packed. There was no rhyme or reason to how the line was managed and everyone ended up blocking the door which is a fire hazard. I counted over 50 people in line in the room which has to be close to capacity. There were a few staff members on but they were only using one side of the station and not the other. Why bother having two if you never use it? Instead of tripping over each other to make ice cream be more efficient and use the tools you have! It took more than a half hour to get ice cream. Way too long! I'll be contacting cold stone corporate during business hours about this, since this is not my first bad experience here. It's too bad because the ice cream is delicious as always... read more

Make sure you double check how much they charge you, they def overcharge you with extra mix in and the waffle thing. People work there have no idea about the honest. read more

I honestly haven't been there since my last review. We went yesterday and it was $24.91 for three ice creams. Yeah, that's really pricey. And their waffle cones are not good, so we ate the ice cream out of them and threw them away. Total waste of money. read more

They over mix the creations, here, but they still taste pretty good. They should put in some outdoor seating, too. The staff is friendly and quick, and handles the lines well. read more

Take ice cream remove all flavor and add stale candy... you have cold stone.

The worst service i have ever had. The servant who was supposed to serve me and take my order skipped me and went to the group behind me. I thought i was invisible for a second, and when I called her she refused to take my order and called someone else. Ok, the group of people who were behind me were white, and I'm not, but it's 2018 you little ignorant ***** of ****. read more

They have very good Ice cream here! All different kinds of flavors and toppings! I would definitely reccomend this place to anyone looking for some GREAT ICE CREAM!!! service was fast and the employees were decent. read more

Unfortunately I have to give one star..The ice cream was ok. The service was Horrible! I have no idea who the trainer is, but please start training people who actually want to work. When I arrived with my family/friend, it wasn't busy at all. They were just standing around..My order was re-done more than twice( smh) when she finally finished my icecream was like soup, a friend that was with me her order looked like pudding.. they told us that's how its supposed to look ( rude tone voice) . I asked to speak with a manager or someone in charge and they said, person in charge is away for a few months.. the place was clean, that I can say. But for all those who prefer great customer service with great icecream..try Mc Crays Country Creamery in South Hadley MA, Berkshire Yogurt in South Hadley MA, Barstows Dairy in Hadley MA. These are really Great Creamery places with Awesome service. Or another really good icecream spot is Coaches Icecream in West Springfield. read more

Waited 30 minutes to order and got a novice. Took another 35 mins to complete our order (8 ice creams). Manager was rude when we asked kindly if someone could help because he was clearly new and it was a lot, and didn't help the employee when he asked for help at the register. We had about another 10 groups pass us. Very disappointed. read more

My favorite ice cream. I normally prefer non chains but this place is just too good. The cake batter and peanut butter flavors make want to melt. read more

Went this past Saturday night and it was super busy. We had a large order but the girl who was helping our party, Kassidy, was so nice and did such a good job. I used to work at a different cold stone so I know it's not always easy when it gets so busy the line is out the door, but we were all really impressed with how well this girl did. Will definitely continue to return! read more

Stopped here one Friday, and now it's becoming something we do every week! Now I look forward to going and getting a treat. The sweet cream is amazing and I usually get a love-it size. One of the things I like about Cold Stone is that you can have 2 flavors side by side, so if you are looking at two flavors and can't decide which you like best, just get them side by side. If you are at the Basketball Hall of Fame, definitely stop by for some ice cream! They also have milk shakes and some other sweet choices. Now, there are some complaints I have about this place. Once, they made the milkshake so thick that my mother couldn't drink it (seriously) so she had to let it sit for an hour before it was even drinkable. Another time, they assumed we wanted the same thing we got a couple months before, even though we wanted something new, so we ended up not even getting what we wanted. Other than that, this place is great! read more