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    Coldstone Creamery

    2.3 (54 reviews)
    Open 11:00 am - 9:00 pm

    Order Coldstone Creamery Takeout or Delivery

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    a hand holding a waffle with a spoon
    Ashlee A.

    Our go to ice cream location when staying at the local timeshares. Seemed to be new management & workers so there was quite a bit of confusion which prolonged the process of getting ice cream. Ice cream was still good though.

    Luck charms Ice cream cone
    Emily L.

    GOOD ice cream I like how they make it in front of you and it is pretty good the thing I did not like was the price a little over priced but it is good ice cream I got the lucky charms ice cream with lucky charm mix-ins and a waffle cone a bit pricey. 8/10 would recommend

    Writing very poorly written. Super sloppy, I wasn't pleased.
    Indira M.

    I go to cold stone every year to get birthday cakes. I had an issue at a different cold stone and as a part of my resolution, I was given a coupon for a percentage off for life. So..This particular cold stone refuses to honor the discount card. Ok fine- the cage was very poorly written on for the birthday message so that was pretty disappointing. The lady with the sloppy penmanship was not even very friendly. The store isn't even well kept. Every other cold stone has been much better than this one in terms of appearance.

    J David H.

    For a first visit it was a good one. I am a fan of the chain, so this was a natural choice when out of town for the day with family. This store is conveniently located off of 199. Plenty of parking is a plus. No debris in the parking lot, or sidewalks was a welcome sight. I noticed no outdoor seating. A small line was formed inside for the after dinner crowd. This location also has the ice-cream cakes in a stand-up cooler. Dining room has around four tables, most appeared to be taking out. Our party was eating in. The line kept getting longer and to the door by the time we reached a young woman to put our order in. Orders were taken, products were diced and pounded on the cold slab for the kids to enjoy watching, okay adults too! Everyone got a cup except for me who wanted to be adventurous and get a Oreo & Milk shake. WOW, that was an awesome decision. Check-out occurred prior to the order being complete to keep things moving. They have bottle water and soda at check out in a small cooler behind the register. If you don't mind room temperature water it's beside the register. All interactions with the staff were pleasant and the dining room and restrooms were tidy. You pay more sure, but everything we had was great! This is a solid location I would recommend.

    a hand holding a cup of ice cream

    Ordered via DoorDash and got cookie dough ice cream with caramel topping and this is what I got... cheesecake ice cream with a tiny bit of caramel... I should have looked at the reviews before ordering. Not ordering here again!

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    Photo of Hope H.
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    12 years ago

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    11 years ago

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    11 years ago

    Got a scoop of the Oreo cream and a large strawberry milkshake. Both were delicious! Best milkshake I've ever had! I Love Coldstone!

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    11 years ago

    The desserts were good but overpriced. Friendly service. The ice cream tossing was a nice touch.

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    10 years ago

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    8 years ago

    Was really wanting some ice cream but after looking around the store just couldn't do it. Everything needed a good cleaning! Nasty!

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    11 years ago

    The gentleman that waited on us today was super friendly and extremely nice! He really made our day. The ice cream was yummy too!!

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    8 years ago

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    9 years ago

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    9 years ago

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    13 years ago

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    10 years ago

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    Page 2 of 2

    Ask the Community - Coldstone Creamery

    Review Highlights - Coldstone Creamery

    They created a peanut-butter chocolate cake "to die for"..their customer service was great!

    Mentioned in 2 reviews

    Read more highlights

    Secret Garden

    Secret Garden

    4.1
    (90 reviews)
    2.9 mi
    $

    Came here to cowork with the wonderful Coastal Virginia CM, Yoonie. This boba, ice cream, tea, and…read morejuice bar is so cute! ***LOCATION*** Located right outside of William & Mary, this shop is awesome. There is parking right next to the building or a pay to park parking lot across the street. The first two hours in the lot are free. ***EXPERIENCE*** We ordered the lychee oolong tea and the matcha milk tea with crystal boba and mango. My lychee oolong tea tasted just like fresh lychee! I will say it's brewed on the stronger side, so was a bit more bitter than I was hoping, but it was really refreshing. This is a wonderful spot to get some work done. They have strong wifi and lots of outlets. I appreciate the natural lighting in this space. ***PRICE*** Depending on what type and size of drink you get, prices range from $5-8. ***BATHROOM*** This spot shares a bigger building with other businesses. There isn't a bathroom in the actual Secret Garden space, but if you exit through their bigger building, you can find Women and Men restrooms not too far away. There are a few stalls in the Womens. ***CONCLUSION*** There is an extensive list of things you can order here! There is something for everyone. It's a great spot to meet up with a friend and get some work done.

    Lemonade, ice cream soda, ice cream, tea, coffee, milk tea, fruit tea, and so many lattes!…read more Lots of room to sit and relax as you visit downtown Williamsburg. The staff is so friendly, and it's a pretty chill Place to visit. It's close to public parking and restrooms. We ordered 2 tiramisu lattes. Good, but be aware it takes awhile to get them.

    Photos
    The dining area.
    The dining area.
    Secret Garden
    Secret Garden

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    The Big Scoop

    The Big Scoop

    4.7
    (44 reviews)
    3.1 mi

    Came here on a whim while we were out here at Anvil. I randomly decided: let's get some ice cream!!…read moreFired up Yelp, and bam... less than a 5 minute drive. What an AMAZING find... Yelp was spot on! The employees were SOOOO friendly and inviting. They were all smiles, let my daughter ask all the questions, and just pleasant to work with. They made the experience (and the ice cream) one that made us immediately want to come back. With all the competition in the area for ice cream, this place is definitely a top contender! If you're in the area, make sure you come and visit! Food Taste: 5 Overall Service: 5 Value of service to cost: 5 Facility: 5 Ambiance: Imagine an ice cream shop... then modernize it and some fun colors and recipes... there ya go! Repeat customer: yes Dog Friendly: outside seating maybe - can't remember

    Yesterday around 3:30 p.m., my family and I stopped by one of our favorite ice cream shops, The Big…read moreScoop, and we were truly impressed by Courtney. From the moment we walked in, she greeted us with a warm smile and outstanding customer service. Although she was the only employee working, she handled everything with professionalism, efficiency, and grace. There were already three families enjoying their ice cream when we arrived, and while we were there, she served our family along with three additional families--all while scooping ice cream, operating the cash register, and keeping things running smoothly. I asked if she was always scheduled to work alone, and she mentioned that another employee was supposed to arrive at 3:00 p.m. By the time we left around 4:20 p.m., she was still managing the entire shop by herself without ever losing her positive attitude or composure. Courtney deserves recognition for her incredible work ethic, professionalism, and dedication. In a time when great customer service can be hard to find, she set an outstanding example. Thank you, Courtney, for making our visit such a wonderful experience. The Big Scoop is fortunate to have someone like you representing their business!

    Photos
    The Big Scoop
    Small size banana pudding ice cream
    Small size banana pudding ice cream
    The Big Scoop

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    Coldstone Creamery - icecream - Updated August 2026

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