Excellent service by a very nice team Professional and so friendly! Wonderful shoes .. very comfortable at a very good price My favorite store for shoes and bags High quality .. wonderful brand! Do not miss this store in this outlet! read more

You know when it's going to be a great shopping day when you arrive at an Outlet Mall and the first store you walk into has a great selection in your size. Well we hit the jackpot here at ColeHaan coming away with sizes for both of us. Not only did they have what we ended up buying 4 pairs of shoes but the young gal who waited on us at 11:30 am on Friday morning was great. We always stop by at this store when we come to any Outlet but a pro tip is to come when they open and try to avoid the busy weekends. read more

We were there at around 3 pm today March 24,2023 the 2 sales ladies Mia and Amy who were working there at the time were the kindest and most helpful of all. They were so patient and knowledgeable, the best customer service we ever experienced. read more

Came by looking for a fancy pair of dress shoes. Cole-Haan to the rescue! Found a very nice pair of Italian-made leather-soled black shoes for $400 MSRP from Neiman Marcus for 50% off, $200 for a pair of $400. Salespeople were helpful, but slightly stuck-up..argh... read more

A tad bit disappointed with the selection they have. They carry mostly shoes here. If you are looking for purse and accessories forget about it they only have a handful of those. Smaller store with a range of shoes to choose from. read more

I used to be a fan of this brand until a pair of shoes I purchased completely broke apart after very few wears. I contacted customer service and they were NOT willing to take any responsibility for the quality issue since I could not provide a receipt. I explained few people ever keep shoe receipts and they pretty much responded with a "too bad" response. I have never seen anything like it! See pics for the shoe sole failure. read more

Cole-Haan Shoes - Shoe failure after only wearing a few times over a couple yrs. Shocked to see soles when I took them off my shoe shelf to wear. - Shoe Stores Near Me - Napa, California

Outlet stores are typically not known for the best customer service by nature, although there are great employees in all of them. I visited the Cole Haan in Napa Outlets and was immediately greeted by a very outgoing and helpful employee (Shasta) She is dedicated, knows the store, and how to talk to people. But Shasta went out of her way this weekend after I purchased a couple pair of shoes...apparently we forgot to get my Debit card back after paying. Shasta went out of her way using social media to track me down and let me know that I left something at her store. She secured my card, found a way to contact me, and I successfully retrieved my card. We need more people like Shasta and her sales team!! Thanks for your EXCELLENT customer service... read more

Love Cole Haan, and didn't know they even had an outlet! Found a great pair of pumps...unfortunately they don't make my size since my feet are too darn small! Very nicely kept store, and workers were very helpful. If they made my size, I'd be here all the time! read more

I had to cancel my $1,000+ order with Cole Haan because the shoes did not arrive as promised (2-day shipping) before my overseas trip. It took them 22 days to return my money!! I will NEVER deal with this company again. -Barbara Gomez read more

50% off the entire store! And you've only got 3 pairs in an 11?!?!?!? Maybe, they're shuttin' down! read more

I can't believe that I've never written a review for this place before... I've been going here for years & have a great collection of shoes & bags to show for it! I go every time I'm in Napa & have had consistently great customer service over the years. I miss Girlie, who was my main woman there for ages, but Demaris has been a favorite the past couple of years & Judith, the manager, is awesome too! I used to be a Gucci girl & will still occasionally splurge on a great pair of Guccis, but I mostly shop Cole Haan these days and at the outlet most times at that. I'm not too trendy, more on the classic basics, so it doesn't matter to me if something is a few months behind & if I can't wait for something, I'll just pay full retail. Cole Haan is super well made, extremely comfy & lasts a really long time! read more

They just renovated this place and I decided to check it out. First of all, I love CH Air shoes. They are the most comfortable shoes ever. So we go in the store to check it out (too look around), and low and behold they have a pump that was adorable..and i bought it. The sales associate was very helpful and informative, plus she gave me a frequent buyer card which NO OTHER person has offered me before...so for that alone, she gets "kudos"! read more

They have the cutest shoes here. I came here on a random weekday with a friend. We went at a good time because it was an additional 20% off $200. I ended up with a cute pair of boots with Nike Air and she ended up buying a pair of snakeskin pumps with Nike Air. We got such a good deal. The salesperson was really helpful. She recommended rubbing a layer of leather protectant to keep waterfront seeping into the leather. She applied a layer for me. Another good tip is to keep the original stuffing for the boots to keep the shape when boots are not in use. The regular price in regular stores for boots w/Nike Air runs $400 and I got mine for less than $150. I got a great pair of flats w/Nike Air for less than $70 (retails for $150). This store is dangerous to my bank account, too much good stuff. The shoes/boots are so comfortable, it's like walking in sneakers all day. Good to check back at random times, they always have new merchandise. read more

I have bought several shoes here for myself and wife since I've lived in Napa. Went in to return a pair of men"s dress shoes I had only wore for a few hours, because they were hurting my feet.I spoke with the store manager not sure of her name. They would not return them because of a few small scuffs on the bottom of the shoe and said they could not take them back for resale reasons. But coming from a retail industry background myself I know their are always exceptions and they can also send them back to the warehouse or mark them in the clearance section. I am also a local resident and will not be shopping here anymore. So just a notice to anyone looking at shoes here. Make sure they will not bother your feet or feel uncomfortable because you can't return them. read more

i was crying when i left this place. not because i emptied my wallet but because too much choice had left me with the decision that i could not make one. how to choose between an ocean blue or fuschia purse? strong, beautiful grained leather with a gorgeous strip of suede. big enough to tote my lunch, change of shoes and make-up back in the most gorgeous of fashions. i entered stupified by the selection, was thoroughly stumpted, left unencumbered by weight but heavy with regret as i crossed the golden gate, knowing it was then too late to turn back. i called the store with high hopes that my $80 bag (marked down from $300) would be waiting atop the sale shelf for me, but alas. SOLD. of course. i am ashamed of myself. WHAT KIND OF A SHOPPER AM I? (my reality crumbles) what was i thinking?! read more

When: September 3rd. 2011 Location: Napa Premium Outlets Company: My bofriend, Chris! Vibe: Relaxed.. Decor: Shoes, Purses, Jackets.. Sale signs everywhere because of Labor Day! Loved: Sandra our sales person!!! Hate: Disliked the other 2 sales people who kept interupting Sandra.. The 2 asian girl.. Didn't get their names.. Total: $260.00 Side note: This is one of the few times I would write a review for a retail store. Usually they have to be negative experience, but this one was a positive experience. Our sales person Sandra helped us with all our questions.. She wasn't pushy at all.. These 2 asian girls kept interupting.. It was annoying. They were being rude to Sandra and as an outside customer, I didn't like that at all.. We put a leather jacket on hold that would normally cost $750.00, but was on sale for $250.00.. Sandra was still sweet about it, even though we didn't buy it at the time. I was asking Sandra about flats.. One of the asian girls stepped up and took off her shoe and said, you have to get these ones.. She said she walks all over San Francisco and showed me the inside of her shoe and said, look! it's still in great condition! I saw the bottom of her shoes and told her that the bottoms look super worn out! I saw some flats that I wanted, but also put them on hold. We went back about an hour later, Sandra was still there! So since she wasn't being pushy about the leather jacket, my boyfriend ended up buying it. I didn't end up buying the flats because they other girl ruined the sale by acting like a "used car salesman". As my boyfriend was trying out the jacket one more time, I was asking Sandra about the make up bags on the counter.. As she was telling me about them, the other asian girl interupted and said, that she has that one and how much she loves it.. Again, I felt like she was being a "used car salesman!" So I ended up not buying it. They ruined 2 transactions they could of had.. The only reason why this store received 5 stars because Sandra was great! She was professional the whole time, even when the 2 girls were trying to take the sale. I asked Sandra if they work in comission, she said no.. But the two girls were acting like tigers trying to steal it! I will definatley go back to shop at the store, but only if Sandra is my sales person.. If she's not there, I wont be! read more

Don't sale shoes in your outlet store...for more than they sale at retail! Yes, I've found the Cole Haan driving mock for much less than they were asking here!? Lesson: Know your stuff! Comparison shop!!! read more

Great deals on some excellent shoes. Fun day trip up to the wineries, and then some shoe shopping on the way back!

I had to force myself not to buy this awesome purse I saw at Cole Haan. Everything is so super discounted and I love it all! The purses are right up front and so eye catching. I would definitely go back when I am making money (instead of spending money on being a student) to enjoy the steep discounts. read more

What happened to this store. The purses are cheap and ugly! I want the old owners/designers back! They are making cost budget purses for the outlets and people think their getting they are getting the real thing The outlets should be called the rip offs. read more

Cole Haan stuff is delicious and usually too pricey for me. It might be the time of the year, but there are some excellent deals here now. I'm sitting at home, cursing myself for not buying those cute flats I saw. That being said, my shopping partner in crime managed to get a 300+ bag for something closer to $130. Is that a D-eal or a ST-eal?! Whatever it is, the next time I see something I like there, I'm buying and hiding the receipt so I can feel guilty later. Nordstrom Rack and Off 5th Ave don't even have deals like this... read more

Be advised that if you purchase a pair of shoes to be shipped FROM this (or probably ANY) Cole Haan outlet store that they ship via FedEx with an adult over-21 signature required. And you can't sign the door tag requesting that they leave it on the 2nd attempt. So, if you're never home during business hours (like me) then you're outta luck. FedEx can't seem to get it right either. After calling them to hold it for local pick up they mishandled it and it won't be available for two days. Solution: Tell the purchasing store that you want the Cole Haan adult signature requirement waived for your convenience. Wish I'd known that last week! What a hassle!!! read more

This more a review about the shoes by Cole Haan! I am a fan of both their shoes and handbags. I wish I was close to this outlet. Currently I buy my Cole Haan items on Ebay for way below market price. I think Cole Haan is going to hold their value just like the other C#### brand as the quality is exceptional and the style is just so timeless and classic. read more