Terrible! DO NOT USE!!!! If I could rate zero stars I would.. Arrived Late, Left early, most not packed. They reeked of smoke. REFUSED TO DO PROPER INVENTORY. LIED TO MILITARY INSPECTOR. Horrible experience. I fully expect to have nothing when delivery takes place. read more

Russell & Camilla led the team that packed our home and loaded everything into the moving truck did a phenomenal job. I couldn't have possibly enjoyed this experience anymore than I have. The movers were extremely professional, efficient, and took great care of our assets like they were their own. I enjoyed our conversations with Russell and Camilla throughout the day and having lunch together. It was great getting to know everyone on our moving team, making jokes, and I wish them all the best in the future. I have moved a few times and I can ensure you'll not be disappointed with this specific team as they're the best I've experienced. ~Daniel Wingler read more

I was supposed to have movers here Monday-Wednesday, with loading on Wednesday. Coleman said the movers would be here Monday between 9-11. At 11:05 I called and was told there was a mistake and no one would be coming, but was promised that there would be 3 guys at my house on Tuesday early and we would still be out of my house by Wednesday. On Tuesday 2 guys showed up at noon and left around 5. I called again and was promised more people would be here Wednesday to finish the packing and still get me out by Wednesday. On Wednesday 4 guys showed up around 9:30, but one was called to do another job. The men packed, but by 2 I was concerned no truck showed up. I started calling and was still promised to be out of my house by sun down. I was given the number of the driver. Andy from Coleman said the driver would be here at 6, the driver said he wouldn't be here until 7:30 as he was coming from Bel Air, MD and I live in Alexandria, VA. I called again and a truck was supposed to come with 3 people. A small truck showed up with a driver, but the driver said she was only supposed to drop the truck off, but not move any thing. At this point I have 3 men who are supposed to pack but not move and driver who said she cannot move either. The packers also ran out of inventory sheets so they were not able to complete the inventory. Another person showed up to specifically wrap and another person showed up to take down our beds. At this point it's 7:30 and I live in a townhouse with an association and this is violating our rules. I called again and Charlie from Coleman said, "well you're moving anyway." Around 8 a large truck showed up. Rather than moving the small truck and loading my stuff into the big truck they loaded my stuff on the smaller truck even though I said this will not fit my stuff. At 8:30 another crew arrived. I had to leave because I also have 3 kids. My poor husband stayed behind. Although I was promised they would be out by sundown, they worked all night. Creating noise for my neighbors and blocking multiple garages. Also, meaning my husband did not sleep all night and he was supposed to be at work today. When I came back at 6:30 am the truck was still here and I witnessed them moving my stuff onto the larger truck so now my stuff is on two different trucks. The smaller truck is now in front of my house unattended. I also refused to sign the inventory sheets because no one did inventory with me nor did I declare my high value items. Charlie said I could witness the loading onto the crate and sign the seal, but I am also leaving for Alabama Sunday. I will be gone for training for two months and I was supposed to be spending time with my family, not dealing with this chaos. To make matters worse, when I got to my house at 6:30, it was in complete disarray. Normally the movers put boxes down to protect my floor/ carpet. This was not done so my light carpet is now black and my hardwood floors are scratched. One of the movers got sick and vomited all over my bathroom and did not clean it. This guys were hungry. I had a collector's item of Campbell soup that I believe he ate as I found the can empty, but this was very old and was meant to be saved. My walls are scratched and packing materials are left everywhere. Furthermore, I gave the crew blue Gatorade and I found a bottle with urine left in my house. Please see photos attached. My realtor is supposed to inspect my house today at 2 pm and my plan was to clean after the movers left, but now this cannot happen and I will have to pay for an additional day of rent. I've have bad moves before, but this certainly takes the prize. I'm also concerned about the working conditions as these guys all came from other jobs and then had to work all night and they said they were off to other jobs today, this is inhumane. read more

I have done several military moves and this firm was the worst. Sent three guys when they needed 6. We called the office over six times and were promised some help, none arrived. The crew on site worked hard and finished by 9:00pm but this logistical screw up was unacceptable. read more

Coleman American in Woodbridge Virginia is an affiliate of Allied Van Lines. Like every other mover, my experience with them started well. Their salesman came and was able to give me a binding estimate which included packing, and gave me an itinerary -- I knew that the things would be hauled from my house to their Woodbridge warehouse, then a truck was coming a couple days later which would work out of an affiliate in upstate New York and deliver my things to middle Vermont. About the only thing that didn't change was the price. Coleman does a lot of business because they work with the US military, which if you don't know, is constantly sending its personnel around the country and around the world. So they get a lot of volume. This means they probably can afford a few slip-ups. The truck arrived on-time on the hottest day of the year to pack my house and haul it away to the warehouse. I was told it would take a half-day because I "didn't have a lot of stuff." They didn't tell that to the moving crew, which was three people. Things started going awry pretty quickly -- there were bed frames to be taken apart, and they didn't have any screwdrivers (and they packed mine away). But rather than keep the screws with the bed, the mover put them in my screwdriver kit and handed them back to me. Things seemed to be progressing as well as they could given the heat, and I had some cold drinks on hand to keep them going. But as it got later in the day, past noon, past one, things got more frantic and it became clear they were throwing things into boxes. They finally left about 2:30. They packed everything they were supposed to, a few things they weren't, and 3 hours late we started fighting DC traffic to go north. Given the schedule and the itinerary, I'd assumed the date the crates were loaded onto the long-haul truck and the date range the things would arrive would be toward the early end of the estimate. When I called to ask why the truck had never come, they denied it had ever said that (when I saw their salesman, Rob. A., schedule the delivery and assure me this is how it would go. They also tried to slide the delivery window on me ... you know how if people keep saying things you eventually believe they're true. Check your contract, it's in writing. August 1 turned to August 6 and then August 8 before my things were picked up, and they would arrive August 12 -- one day after my contract said it was outside the delivery window, although they claimed it wasn't. When I convinced them it would be a day late, they sent me the forms, but suddenly I get a phone call from the driver that he will be there on the 11th. Now they have no idea where I live and whether they can get a truck there. That worked out well, but when I saw what came out of the truck -- dented boxes, a bedframe with parts missing -- it did not look good. The Allied movers, a husband and wife driving team, unloaded fairly quickly and set everything up. Including the bed with no screws. Not sure how that worked, but anyway. A file cabinet that the people in Virginia packed had "exploded" by the time it reached the moving truck; a few things were missing, but still I was shrugging it off because I believed there is no such thing as a perfect move. That ended as soon as I started opening boxes. The labels "kitchen", "bedroom", "office", seemed more like abstract concepts than what described the contents of the boxes. And when I put my hand inside a box and sliced my finger on the broken shards of pasta bowl, I knew things would not get better. I'm still adding up the damages; good thing I bought replacement value insurance. When they come to give you the information to move, they have a nice pamphlet with a guy and his hot wife and their oh-so-cute kid. Nobody's sweating from the104 degree heat, nobody's about to faint from loss of blood, and nobody's trying to find a screwdriver set so they can take your beds apart. Ok, no move looks like the picture. But they promise communication and the ability to track your order, and I was able to watch it not move from the warehouse for more than a week after it was scheduled. I got no help from Rob A., I get no help from Amy B., I got no help from Allied Customer Care. Things were going to happen in their own time and nobody would even offer me a sincere apology for the hassle. There's not a huge selection in movers, particularly if you have a short timetable. So you get what you get and hope for the best. My advice: schedule as many visual binding estimates as you can (never let them give you an estimate over the phone); as it get towards the end of the month your scheduled estimates will drop like flies. Read the fine print and look for extras due to weight, volume, long-carry, or shuttle fees. If there are things you don't want broken, pack them yourself. And get the replacement value insurance; the standard insurance is by weight only. Worst move ever. read more

Coleman American did a fantastic job on our move. We have moved 4 times in the past 15 years and Colman American Allied was by far the best we have used yet. read more

Coleman American Woodbridge did a fantastic job moving my mother into her retirement home in Florida. She was a pickle to deal with, being 87 and all. But Coleman American did a fantastic job from Alexandria VA to Orlando FL. Hats off to them!!! read more