Great manager Bradley Kindell. Very helpful, and he listened to me. Thanks for the help

I took my car up to Nissan for a normal oil change 11/2024 and waited almost 3 hours for them to do this (even though I had made an appointment for 7:30 that morning. Someone came out to give me an update and informed me that the brakes and rotors NEEDED to be changed because they were "so warped that we should not let you drive off the lot". Mind you - I had all my brakes and rotors changed back in March 2024 (we did this at home, like we usually do). I informed him that I had this done earlier this year and he told me that "you all must have used cheap parts because they are bad", he then proceeded to give me a $1,300+ quote to have this done. I told him that I got there perfectly fine, and that I will get home perfectly fine. Took my car to a friend's dad who owns his own body shop, and he just called to let me know that everything looks almost brand new, and nothing needs to be changed, Nissan just wanted my money!!!! It is extremely frustrating they told me this, probably because I am a younger woman who was by herself & "probably doesn't know a thing about cars". read more

So I will say I did not buy the Murano I test drove. But I have been to this location twice to look at cars and the salesmen have always been polite and nice. I test drove a 2016 Murano which was in perfect condition and low mileage, but it was overpriced and only $3000 less than a 2020. They weren't really willing to budge so I went and bought a different SUV elsewhere. read more

Just a reminder, my car got broken into on there lot and they didn't even offer to vacuum the glass out, didn't offer to fix the window, I asked for a DISCOUNT on the window and they wouldn't even give me a discount, this place sucks I wouldn't trust them with toilet paper I wipe my a$$ with. read more

Terrible, terrible service. My wife took her vehicle in for routine service on two occasions. Both times she made an appointment. The first time, she waited over an hour before they took the vehicle back for a simple oil change. The girl apologized and they didn't charge for service, and she said, "I hope you'll give us another chance." Well, we did. The next time, she made an 11:40 appointment, showed up at 11:35, and was told it would be about an hour & a half to get it done, so she decided to wait. As of 12:50, her vehicle still hadn't been pulled back. When she asked what was going on she was told all of the technicians were at lunch. When she asked to speak to the service manager he was also at lunch. Finally, she left and told them she will not be back. I can't overstate how pitiful the service department is. read more

Best dealership and best customer service. Ariel and Patrick are hands down top notch. You won't find better service anywhere else. There is a dealership just ten minutes away from where I live but I chose to drive almost a hour because the service they provide is more than worth it. I wouldn't buy a car anywhere else. read more

Collins Nissan - Car Dealers Near Me - Louisville, Kentucky

If you like being talked down to and requests for specific diagnostics then by all means use their service department. If they were to offer a free car, on the condition that I can ONLY use their service department for the rest of my life, I'd laugh and walk away. You could not pay me enough to ever come back here. I had already taken my car to a shop to have my compressor fixed for my A/C, but with some other problems going on power wise, they wanted me to take my car to Nissan to make sure that there wasn't something else causing the problems. AKA they actually cared about me as a customer and wanted to make sure my problems could be solved. I talked to people FOUR times stating the specific part that my personal mechanic suggested I have checked before they moved any further with the repair, but they didn't have the right tools for diagnostics or programming to fix it. I talked with Matt from the service department TWICE to make sure I specifically mentioned the part and that they would be able to run the diagnostics needed, he said yes. I listed the problems and what the mechanic suggested be looked into, he said he understood. I go to drop off my car, there isn't even any notes on my service order... (um.. what?!) I then explain to the woman who got my car checked in and ready to go for service the next day. I get a call a little after SEVEN a.m. IN THE MORNING, from Matt who note, I talked to TWICE the day before, asking what service needed to be done and what problems I was having, and he re-explained the pricing for diagnostics. IS THIS A JOKE? Apparently the woman who checked me in left vague notes along the lines of "A/C not working, hot air, turn signal not working, blinking weird." I then received a call from Matt later in the day, stating the exact problems I had literally already noted such as the fact that my Compressor was being replaced and the blinker was due to something else. Didn't acknowledge the test I asked him to run. I received an outrageous quote for the replacement parts and etc. My mom ended up calling to follow-up since she had been going back and forth with the original mechanic. Matt instead argued and talked down to my mom saying the test was unnecessary after blowing it off to the side, despite MULTIPLE times of asking for it to be done. Suggestions for future encounters: If the customer requests SPECIFIC tests, DO THEM! Don't refer to other mechanics as GREASE MONKEYS/Camels. TAKE ACTUAL NOTES of the customers problems and what they need from you. LISTEN TO THE CUSTOMERS PLEASE. The ONLY thing he did right, was acknowledge the test and looked up the cost of the part and replacement, should that be the problem the FIRST time we talked, never took note of it, and NEVER RAN THE TEST. Side note: they charge extra for credit cards, which just more salt in the wound. read more

I have been buying parts now at collins for over 15 years for my car lot. We took a car in to be serviced, when we picked it up the car was driving worse than when we dropped it off. It had no power, and was barley starting. We took it back, and now the problem was something else and would cost another 3,000. So for a wiring harness and module would total cost us $4500 for a used car. For the second time picking it up, it just broke down on the side of the road. Not to mention the car didnt even drive bad before we brought it, it just had a light on and we knew only the dealer could reprogram it. I would not recommend to ever take your vehicle here. read more

Do not buy anything from this dealership they a shady! Liars, they are prepared to rip you off no matter what! I did so much research and comparable research I just knew they were going to lie to you because of the Chip shortage and believe me you can go anywhere and get what you want! Do not deal with Men who don't treat Women with respect! I did get what I wanted Larry said I wouldn't! He said good luck Lady! I doubt you will that price anywhere! Well bud go crawl in your 39 years hole of being a salesman pitch because you have no clue how to sell! Go to Coyle Nissan they will help you! Ask for Linda Overall! read more

Purchased a 2015 Honda Accord first week of May 2024. I asked if car had been in an accident or in a flood. They said absolutely not and presented a Carfax report stating no accidents or any other damage reported. Fast forward a few days later and my wife's car was hit at work while she was inside. When she came outside the bumper was laying in the grass along with some other damage.She called St. Matthews police who came to investigate. Upon looking at vehicle he asked if car had been in previous accident, she said no. We just purchased it. He said there was nine zip ties and a bungee cord wrapped around bumper. Bill Collins had just done maintenance on this car before we bought it, how did they not notice it. I called the sales manager who said someone must have covered up an accident. He said it wasn't their problem. I will never buy another vehicle from this dealership, nor would I advise any person to. I feel they are untrustworthy. My wife is handicapped and this is how they treat people. Shame on you Bill Collins Nissan.Do not trust the Carfax and do not trust this establishment read more

I bought a 2020 Versa from Collin's Nissan last March. They miscalculated the tax so they owed me fourteen dollars. I came back with a signed note from the manager to get a check and he said he didn't remember giving it to me. I had to explain the situation ten times before they finally wrote one. I bought a $15,000 car from them and they didn't want to give me the fourteen dollars they owed me. Six months later I took my car in for its first service and they spilled oil on the engine, and didn't clean it up. So I cleaned it. Today I took it in for its second service giving them one more chance, and they spilled more oil! They got it everywhere. The fuel rail, the spark plugs, the fan & shroud, the engine plastic covers, the inlet manifold, the alternator, and other places. I worked hard to buy this car from them and they treat it with zero care. Did they take such little care with everything else they did? I will never be back. read more

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After I bought a Nissan NV200 from them on 5/3/2021, I received an email from Marc Pentella, General Sales Manager, on 6/8/2021 asking me if he can help me buy a vehicle - what the f***???? I called immediately and told him that I already bought a vehicle five weeks ago, but I haven't received my plates & registration yet. I told him that I emailed the sales person, Yani, who sold me the van but haven't heard back from her (for 4 days now). He said he would look into it, but hasn't gotten back to me. So I called KY DMV, and they told me that Collins Nissan has not submitted the VIN for title or registration - they have no record of the VIN #. I called Nissan USA and filed a complaint, they gave me a case # and told me that to expect a call from the regional specialist by EoB tomorrow. The Nissan USA regional special contacted Marc Pentella and he still didn't call me. I called the Finance manager, Geoff Richardson, and he didn't call back. I called the Sales Manager, Patrick Williamns, and he didn't call back. read more

I went to Neil Huffman and Byerly Nissan before deciding to purchase a Nissan Rogue at Collins Nissan. I'm going to divide my review into two parts: the negotiating phase, and the car pick up phase. Negotiating Phase: James was my salesman. I liked his personality, and he showed a real interest in getting me the car that I wanted. He was very good at communicating with me via text. He was persistent and helpful, but not annoying. He was professional, and overall I enjoyed working with him, which is why I decided to purchase my car here. It took a couple hours (literally) of negotiating, but James and the sales managers (not sure of his name) were eventually able to find the car I wanted at a price I was willing to pay. There was another car at Byerly that had everything I wanted, but the car that James found had a few hundred dollars worth of additional accessories for just $57 more than the best offer I received from Byerly Nissan. The car, however, had to be brought in from another dealership, so I wasn't able to drive home with it. Before I left, I asked James to write down the VIN of the car I agreed to purchase. Instead of writing the VIN, he wrote down all the vehicle specifications, which include an auto-dimming mirror, chrome bumper protector, moon-roof package, and a few other bells and whistles. Pick-up Phase: A few days later, I picked up my car. I was so excited to get it, so after I signed the papers, I basically hopped in and drove away. When I got home, I looked at the car more carefully, and I realized that the car I went home with did not have the same accessories as the car I agreed to purchase a few days earlier. There was no auto-dimming mirror, that is listed online at $315, and no bumper protector, which is $85. I called James immediately, and the first response he gave me was "Oh, well this car had the same accessories as the car you liked at Byerly." I responded that I had agreed to purchase a car with more accessories, and that if I wanted the car at Byerly, I could have purchased it from them that day for a lower price. James worked quickly to help resolve the problem; however, to date, all I have received is a check for $259 and an apology from James. I have asked for the full $315 to be refunded, and I want the bumper protector installed. I have not received confirmation about whether I'll receive the additional $56 and bumper protector. I'm frustrated that a month after my purchase, this still has not been resolved. Overall, I feel cheated and lied to, and the resolution has not been satisfactory. I'm kicking myself for not carefully looking over the vehicle before I signed the papers. I'm not trying to be difficult or unreasonable--all I want is what is fair, and the car they sold me is simply not the car I agreed to purchase. read more

This was our first experience purchasing a new car from a dealer. We have not had a car payment in 25 years so we were very apprehensive going in. We had stopped in a year ago, but didn't end up buying anything. We started again this year. After going to a couple of different dealers and having very bad experiences we landed at Collins Nissan. Our salesperson from last year wasn't there so someone else assisted us. There was no feeling of pressure. Their team is not on commission and they have a great attitude about taking care of the customer. To make this long story as short as possible - we finally picked a vehicle, but they had to get it from another dealer. It came in and we picked it up. On the way home I noticed a small problem - the steering seemed to be a bit out of alignment, or the wheel just wasn't centered. Not a big deal but the car had less than 200 miles. I called the Sales Manager and told him the problem. After a little discussion we decided to take the vehicle back and get another one. No hassle, no questions. Just a great 'what can we do for you" attitude We found a car that had just hit the lot that exceeded our needs. We paid a little more than what we had planned to, but got a great deal on the car. We picked up the car, finished the financials and went home feeling like we had a great experience. My next car will come from Collins, and I will recommend them to anyone that asks. Names to remember: Chris Lile - our sale person Ricco - the guy who helped us last year and was still super friendly Nathan - the sales manager who guides his team to really make sure the customer is happy Terry - the finance guy. Yep, even this guy had a great attitude read more

I have been waiting 3 weeks so far for 1 of only 2 certified mechanics to work on my Nissan Frontier fuel pump problem. Was told by service vehicle before me was over a month wait. Who finds this acceptable? read more

Great Customer Service from the Collins team, I had gone to a couple of Nissan dealerships in the area and was disappointed in their inability to give me the deal that I was looking for. James, one of the sales reps at Collins Nissan was personable, very professional and willing to work with me to get to get what I thought was a fair price for my trade-in and the the vehicle that I was interested in. Their no haggle policy made purchasing a new vehicle stress free. I would recommend Collins Nissan to any one looking to purchase a new vehicle to get the best price. read more

Don't expect any kind of customer service, except bad, after you drive your new Nissan off the lot. Promises made are not kept and the quality of the vehicle is poor at best. Our salesperson was wonderful during the process but after we drove away he forgot who we were. The bad thing is we actually told people how great the experience was. Unfortunately that was the first week we had the vehicle. Believe we are now retracting all of those statements. We have contacted Nissan directly and hoping for a better outcome. Needless to say we won't return or let anyone we know purchase from this dealership. read more

Bought a used BMW from them. We test drove it around the block and everything SEEMED ok. We never took the car on the interstate or anywhere that you would have to really accelerate. 10 minutes after leaving there I got on the interstate and as I went to merge the transmission malfunction warning came on. I took the car back to them and asked to take it back as I ONLY HAD IT 10 MINUTES!!!!! They said they COULD take it back but they WON'T take It back. They 100% sold me a lemon and knew exactly what they were doing. If you are looking for honest, trustworthy people, this is NOT the place. They said that they would be fine regardless of what I said. They could of done the right thing and took it back. DO NOT BUY ANYTHING FROM COLLINS NISSAN OR ANYTHING ELSE COLLINS!!!!!! I contacted the BBB and the AG! read more

Go see Mary Ann and Ricco! They were wonderful and I LOVE my 2008 Nissan Rogue! No pressure to buy, no spending all day at the lot! Great experience, I HIGHLY recommend them! read more

Abu at Collins Nissan makes buying a new car fun! I first bought a Nissan Murano from Collins Nissan in 2010 and was very happy with the overall experience. I loved my car but was involved in a traffic accident that totaled the car in February. So, needing a new car, I visited Collins again where one of their sales associates, Abu, greeted me and showed me the latest Murano's. Since I like to shop around, I told Abu that I was looking at a competitive brand, so he prepared a comparison of features between the Murano and the other car. Abu is very knowledgeable about all the features, is fun to work with, and once we made our final decision to get another Murano, was very helpful in getting the paperwork completed. He also spent extra time going over some of the new technical aspects in the newer Murano which I really appreciated. read more

We can't say enough good things about Collins Nissan Service Department. They were great to work with and very nice to us. We were traveling from Nashville to Dayton for a wedding. Around Bowling Green the air conditioning went out in our Murano. We called the Nissan dealership in Bowling Green and they couldn't take us until sometime the next week. We called Collins Nissan in Louisville and they said of course we will be happy to help. Scott Nale was waiting for us 1 1/2 hours later in 98 degree heat with bottles of water. Matt Schneider quickly ran the diagnostics test which showed the air compressor was out. They installed a new compressor while we waited. They also honored our warranty. read more

Bought a new Nissan Sentra from Collins Nissan. Very knowledgeable friendly staff. Ask for Abu.he will work hardto get you a fair price for your trade in. read more

The people were very nice however they grossly overcharge for unnecessary repairs and dignostics. They got the dignostics completely wrong. I had 3 other people/repair shops look at my car and they said it was a simple fix that would cost no more than $200 (I ended up only paying $40 at the repair shop I went to). Collins Nissan however not only charged me $55 dollars to look at it, which is high way robbery, but also they had the audacity to tell me that I would have to pay over $1200 to replace something that was not even broken according to other sources. I gave them the benefit of the doubt the last time I had repairs done there but felt they overcharged. I defitly know now for sure I was being robbed. I will be sure to tell anyone who would listen that Collins Nissan over charges, makes unnecessary charges, and does not diagnose correctly. Next time I'm skipping Collins Nissan and going to a place where I won't be robbed! read more