We had to bring one of the family cars here because someone tried to steal it out of our driveway…read moreand the anti-theft system kicked in. I wanted to send it to another location but the Richmond location didn't have any availability for a couple of days and this one supposedly did. Things pretty much went downhill from there. They didn't have the appointment time that they confirmed for us and were rude to my wife when she inquired why they gave her an appointment time and couldn't honor it. They ended up looking at the car the following day. The service should have been simple-- replace some of the wiring/covers around the steering wheel and reset the anti-theft device. Instead of doing that, they were looking at all other areas of the car trying to get some upsells beyond the insurance coverage. At one point, they called claiming the battery was dead and was long past replacement. We responded by telling them we had a receipt from AutoZone showing that it was purchased less than four months ago, and could get the serial number to prove the expiration date was years away. All of a sudden, that wasn't the issue. Something happened, most likely on their end, that fried the electrical. All of a sudden, we weren't getting any updates and the repair timeframe kept jumping further into the future. What was supposed to take about 8 days was now looking like a 6-8 week repair. They ended up having to tow the vehicle to the dealership, and the dealership couldn't fix what happened either, so a repair that should have cost a couple of thousand dollars suddenly became a totaled vehicle that needed replacing. I have no clue how much the insurance company paid them for the non-repairs, but I can guarantee you that it was too much.

Went in after someone hit my car, through my insurance and the staff were very helpful, and kind,…read moremy car looks better than ever!

A few years ago my wife's Audi suffered some front end damage and I took it to Collision Clinic…read moresince they had good reviews and it was close to the house. I was offered a ride back to the house by a very kindhearted older gentleman who turned out to be the owner. Fast Forward - My Hummer was damaged by another driver and remembered the great service I had received on my previous visit so told my insurance company I was taking my vehicle to Collision Clinic for the repairs. I was greeted by the new owner John who is the son of the previous owner. We all know how that usually goes - but not in this case. The new owner John was every bit as hospitable and concerned with getting my vehicle fixed correctly and getting me back on the road as his father was. The kicker is I had dropped my rental policy when my wife was not working and forgot to add it back when she started working. Rental prices where high and felt like a nightmare trying to rent a car. After John learned of this he coordinated by drop-off time to a time he could arrange for a loaner car for me to use. Needless to say, but my Hummer looks great, better than before the accident, and I plan to take my Hummer in for some additional work. Thank you John (and amazing crew) for your awesome service!

Horrible- kept my car forever on an insurance claim. Had to take it back for trash paint work and…read moredamage they created And no surprise months later one of my sensors is looking off center to find a rag stuffed in the under carriage to keep it in place after USING TAPE AND WHAT APPEARS TO BE SUPERGLUE?!? WTH

Let me say, that I love the costumer service. Laurence, Javier, and Enrique, are the best team…read moreever. These three guys worked their hardest to get my baby up and running. They always kept me updated, and they worked within my budget. These three gentleman deserve a raise. They work hard and stay so positive and never lose that friendly smile. Thank you gentlemen for keeping me on the road.

David at First Tire & Automotive in Sugarland is an outstanding mechanic who provides top-tier…read moreservice. Beyond his technical expertise, he stands out for his genuine kindness and patience. He is incredibly professional, thorough, and highly knowledgeable. I truly appreciate the time he takes to explain the issues with my vehicle in detail, which gives me complete confidence in his work. It is rare to find this level of dedication, kindness, and expertise. He is honest, reliable, and provides peace of mind every time. Highly recommended!

I got my benz fixed for $350 instead of $1600+. The little mexican would f$ck my car up. My sun…read moreroof don't work but I got warranty. She claimed I was disrepect her white husband...i am former irs agent and race car on the weekend. Anyway, made a call and my car was up and running. I have videos of before and after. My was left unlocked with the keys inside. I was able to enter and get important docs needed. I know about cars and laugh and made a mockery of them of their unprofessalism. I paid the little fee and took my car. I had someone go back to get my keys. Tow truck was laughing because her the entire convo. I cant lie as master mason.

Very poor customer service and lack of experience. Cannot find exact issues of the problem so…read moreyou'll end up overpaying for more parts and labor without the issues being fixed. If you have a mechanical issue with your car, do NOT go here. If you want to do an oil change, fix a tail a light or something small, then maybe, but they are still overpriced, so i'd recommended anywhere else.

Mechanic made more issues with my car than I previously had and they tried charging me more for…read moreissues that didn't exist before I brought my car there, twice!

Got my truck wheels aligned. Super fast and easy (30 minutes). I just called ahead of time and went…read morewhen it wasn't too busy. According to the report, my alignment has been out for years. No issues with the results! Let's see how my tire wear improves after this!

Yes we absolutely recommend this car care company. We were recommended by someone and so glad we…read morewent. He had to replace the whole fuel pump and did an excellent job with very affordable price in 3 hours. I'd go there again. The owner was very knowledgeable and made it happen so quickly. Great quality work. Thanks for your service.

horrible experience in this area located in S Kirkwood Rd, they charge to much, and the job does…read morenot get done correctly. the manager or owner has a horrible attitude towards customer, he doesn't let you talk, he doesn't accept when you are trying to explain the problem after they did the job. don't spend your money there. I suggest for features customers on save money and not deal with this inexperience technicians.

Excellent service and work. Cho's has worked on several of my cars. The work has always been…read moreexceptional. The staff is wonderful. Gilbert is a true company asset. They delivered my car on time as promised.

My car was sideswiped by a hit-and-run driver (yay, Houston), and I received a recommendation to…read moretake the damaged vehicle to Cho's Auto and Body Shop. They have a relationship with my insurance company, Progressive, which made handling the claim a snap. My car is a somewhat rare model, and there was a part that had to be replaced that had a waiting list several months long due to a parts shortage. Cho's was somehow able to get it in just a few weeks. Wonderful! When I picked up the car, the repair work looked great, and the car frankly appeared brand new because they had thoroughly washed the whole thing and even cleaned-up the interior! The vehicle looked pro! I found the people who work at Cho's to be really friendly, and very customer-service oriented. Without a doubt, if I need work from a body shop in the future, I am going to Cho's!

I am rating this place minus zero. I took my vehicle years ago to do State Inspection. The female…read moreowner told the person that was doing the inspection to tell me that I need to replace a new wiper because it was torn. When they show me the tear, it was obvious that someone torn it on purpose during inspection. The female owner then told me that it cost $20 to replace it in order to pass inspection. Later I found out from another auto place that the replaced wiper did not even fit my vehicle and it was forced into it causing it to scrape the windshield. I still cannot forget how embarrassed the inspector person was when he told me about the torn wiper.

amazing customer service and good price! Ethan and Katherine take care of me really goodread more