I got some light scratches on my car. I talked to my insurance company Pemco and they recommended this place. They looked my scratches and said if they can buff it out. 5 min later my car came out like brand new car. They even hosed to clean my car. It was quick and generous service. I will come back! Thank you! read more

Our beloved (but very old truck) was broken into and they had taken what they could from it including the battery amongst other things. Our insurance company had referred us to Collison Center of Seattle because they were close to where the car had been towed to. Bao called me right way to get the information they needed to get the car into their shop. Then I met with Aaron to discuss the necessary fixes. He was great to work with and even though this truck could've used a lot of fixes, he listened to what was needed and said he would do his best to keep cost low as possible. They were right on schedule with the completion of the work and so friendly to work with! I am already reaching out to them about other repairs that I will be needing for another car. Highly recommended! read more

Collision Center of Seattle was amazing! I had no idea where to go for repairs when my car was side-swiped, but luckily I found Collision Center. Trevor met me super early on Saturday before the shop even opened just to accommodate my schedule, which was amazing. They got the repairs done in less than the estimated time and kept me updated the entire time! They also buffed out some other marks on the car for free! I will definitely go back for any future repairs! Thanks, guys! read more

They are GEICO preferred shop, so we used them because apparently this means that repairs are done faster and GEICO says they guarantee repairs. Car was dropped off with them 5/27. We rear-ended a vehicle and the front end was damaged including radiator. Long story short: We picked vehicle up- on our drive home vehicle overheated and coolant ran out on ground. Vehicle was towed back to them, they replaced coolant, looked over radiator work and said car was set for pick up again. On our drive home vehicle overheated and coolant ran out again. Vehicle was towed back and Pete indicates it is a water pump issue and sent car to BMW of Bellevue. BMW of Bellevue without actually checking water pump gave us quotes for water pump and said that it was not something that would have been damaged in accident. We leave and take to our own mechanic who has maintained the car and find out that there is NO water pump issue but that the radiator that was put in the car was made in Indonesia (not German/BMW radiator as listed on all paperwork) AND screws/bolts hoses were not compatible with BMW German engineering. Our mechanic said the radiator could not have cost more than $300, he also indicated that the headlight that AutoNation repaired was not new and was very dim/cracked. Finally, the hydraulic lever that keeps vehicle hood up does not work and the hood (that they supposedly replaced) has dent. All I can say is IF you've had your car repaired here, I'd recommend you get another mechanic to check their work. Maybe with other cars they're able to get by on cheap parts unnoticed...however our vehicle has been inoperable every since they replaced the radiator... And of course after all this, they are indicating they will order the proper parts and replace but why wasn't that done the first three times they had the car instead of trying to convince us the car had other issues??? Will be contacting BBB, attorney general and whoever else with all our documentation because this has been a nightmare that others should avoid. read more

My catalytic converter was sawed off my Honda Element (boo thieves!), and my insurance had a tow truck deliver it to Collision Center of Seattle during Memorial Day weekend. Once they were open on Tuesday morning, Aaron worked with my insurance and his muffler guy to replace the catalytic converter. By the time my adjuster called me he said Aaron's quote was reasonable and immediately paid him for the service (minus my deductible). We also agreed to put a shield over it. Aaron and I chose the shield we thought made the most sense and I ordered it and had it delivered to him. Aaron was very honest, straightforward and even let me park my Element in his lot until the shield arrived. I found Aaron and Zach to be very friendly, helpful, and made a stressful and disturbing experience very manageable. I learned a lot speaking to them and appreciated their assistance. I hope I don't have this issue ever again but if I do, I would trust Aaron again. Thank you! read more

Great auto body shop to work with. All interactions were very professional and courteous as well as good communication . The work done on my vehicle was excellent and they even washed my car. Would highly recommend them. read more

Hmm the body work was a poor job. The seams didn't line up after 1 day. Don't go here

Called in on short notice and was able to stop by for a quote. They were able to fix paint issues on a 2014 bmw. Definitely recommend..

After my last semi scathing review and a minor adjustment( thank the good goodness for the tools and good advice not from the nice guy at the service desk) my truck seems safe to go on the road. Tom I know My truck was a pain in the rear and I'm not the friendliest person from time to time.. You did a nice clean job the brakes were just a bit to tight and I think it could have ruined all the hard work you put in. S. Dana Harper read more

Very good experience here as far as speed and quality of the work. Car was fixed much quicker than I had expected, and looked great! The office staff were pleasant and easy to deal with. Charges were paid by the insurance company so I can't comment on how competitive they are, however everything was well clearly documented. read more

Great service, very easy shop to work with. Dean's the guy I worked with. He was very good about keeping me apprised of changes, and my car looks great. I would not hesitate to recommend this shop. read more

Two dents from hit and run on both door panels. Trevor and the team did a professional job with genuine parts and paint. They kept informed and completed the job to my complete satisfaction. Highly recommended read more

I have a 2007 Jeep Liberty. The 2002-7 models have faulty lift plates on their windows. This is a known problem and I've had one fixed previously under their "warranty" for this problem. What happens is the lift plate breaks and your window, any of them, can fall down at any time. Parked, driving, ANY time. Recently my rear driver window had this problem and now just falls down. I called Jeep and asked about getting it fixed just like the fix I had had done previously. They informed me they know this is a problem and they extended the "warranty" for 7 years on these models. However, my 2007's 7 years was conveniently up April 16th of this year. They said the dealership does have the final say and that they would contact Auto Nation to see if they would honor the warranty as it was just a few months after. Auto Nation declined to honor it. I've had work done there previously and oil changes so I've spent money there yet they're refusing to honor an extended warranty on a known safety hazard on this vehicle. Also, there is a nationwide class action law suit against Jeep for this problem. I believe they are refusing the fix because I didn't get my vehicle fixed there for a cylinder issue because they gave me an outrageously expensive quote. read more

I just had an excellent experience here today. The damage to my car was not that bad, but I was amazed by how quickly they fixed it, and the friendliness and the professionalism of the staff. I'll be back next time I get into a fender bender! - George read more

This is the first review I've written, and I'm writing one because these folks are terrific. Both of our cars were hit in the past 6 months (not my fault, really!), and Auto Nation fixed both of them. The repairs were done fast and no matter how close I look, I can't tell there was damage or a repair. The customer service was prompt and friendly, and the cars came back sparkling clean. Insurance covered most of it (except for a deductible on one repair), so I can't comment on price, other than it's within what insurance companies will pay. read more

Would never use them again and never recommend to anybody. Only reason I used them was because my insurance company (MetLife) supposedly guarantees their work and they are very close to where I live. I brought in my 2014 Mustang for an estimate 2 days after the collision (which was the other drivers fault) and the lady doing the estimate asks me what I hit, totally assuming that it was my fault due to me being 20 with a newer fast car. Told her someone hit ME, then she proceeds to tell me they can get started on my car I just need to pay my $1,000 deductible. Again this is 2 days after the collision, and this accident wasn't my fault. My insurance co. had just told me I didn't have to pay a deductible since it was the other drivers fault and her insurance co (AllState) was accepting liability. So I leave with my car because I don't appreciate the rude attitude of the lady doing the estimate. Immediately call my insurance co. to see if I really have to pay this deductible and they tell me no again and said they faxed that to AutoNation that I have no deductible. Hour later the same lady from AutoNation calls me to say they waived the deductible and I can come in. 2 months later I finally bring my car in after I'm no longer annoyed of the lady I dealt with originally. I went through the manager, Pete after that first incident because I did not want to deal with that lady again. They send you text updates on your car. Which would be nice, IF ACCURATE. Few days after dropping off my car I get a text update stating my car will be ready by said pick up date (1 week out). Then for some reason they don't call ME they call my mother (whom lives in Olympia) since her number is another contact with my info and leave her a message saying my car will be ready to be picked up now they're just finishing washing it. That would have been nice, if they didn't call on a Saturday 20 minutes before they close. And if their text updates would have been accurate. So I'm not able to get my car until Monday... They basically had to fix the entire passenger side and repaint it (black). They were supposed to have matched the paint perfectly, but it's beyond obvious that my passenger side is new paint. When I'm on the freeway I can also hear air somewhere on the passenger side door. But the unmatching paint is the worst. Now remember that $1,000 deductible they originally tried to tell me I had to pay? Fast forward a few months and now a different lady that works there is consistently calling harassing my mother telling her she or I or somebody needs to pay that $1,000 deductible and that my car never should have been released to me without it. I had gotten a new phone number they didn't have so they harassed my mom since they had her number. My mom finally lets me know since they threatened her with it going to collections and I call them. Get that same lady and she's EVEN MORE RUDE than the original lady. She goes on and on saying I need to pay my deductible and that that's just how car accidents work. Literally talking to me as if I'm stupid (again probably because of my age). I let her know I'll have to speak with my lawyer first since I'm being represented for this accident, and have his office call MetLife then get back to them. She again tells me that my lawyer is gonna tell me the same thing that I have to pay it and continues to try to make me look stupid. I tell her to have the manager (Pete) call me then since HE RELEASED THE CAR TO ME and I had been dealing with him the whole time. My attorneys office then gets back to me to tell me it was Auto Nations mistake and that AllState will be paying that $1,000 deductible since they were at fault. 2 days later get a voicemail from Pete trying to apologize and saying he "has no clue how it got that far and that I don't owe anything". Do not appreciate their customer service at all. By 2 different employees I felt like they were trying to make assumptions about me due to my age. That could have been overlooked if my car had been fixed with good quality but it wasn't. I had to get an estimate elsewhere per my attorney's request to see how much it would cost to fix the paint on my car and it to match. Don't waste your time here, they are very unprofessional and won't fix your car back to what it should be. They're getting paid for the work, I don't understand why they were so lazy about it. read more

I have an 07 BMW 3 series. Received no diagnostic information as to what was wrong with my car, took over 2 weeks to get supposed repairs. Then picked my car up and before the day was over (specifically at 11pm when I was driving home from work after a very long day, car starts overheating and I have to pull over on the side of the road for an hour and wait for it to cool down. Now why on earth wouldn't the car have coolant when 5,000 dollars in repairs were supposedly made and coolant is clearly on the itemized receipt for both product and the price of labor? Not to mention that this is the most inconvenient time for such hassle, as a college student taking finals and working on a job who needed a vehicle to get to school today but didn't have one. Not to mention I'm now questioning everything they supposedly fixed, since they clearly didn't fix the radiator. . And I had the car towed back there today so it could be fixed and no one called me to say anything or to mention its arrival.. Save yourself the hassle and go to a place that's actually gonna fix your car instead of playing a game of let's not and say we did. what good are aesthetics if your car doesn't work? But hey at least it was shiny and clean. read more