From the moment you arrive at the dealership, you feel welcomed and taken care of. Someone greets…read moreyou at your car, and the service advisors are friendly and attentive. They even offer manicures, which is such a wonderful touch! The waiting area is exceptionally thoughtful and comfortable. The restrooms are clean and even provide complimentary feminine products. There's plenty of water, a coffee machine, TVs, workstations for anyone who needs to get some work done, vending machines for snacks, and a kids' room filled with toys. The owner and staff have done an amazing job creating an environment that is pleasant, welcoming, and comfortable. Even if you have to stay while your car is being serviced, they make you feel right at home. Bravo to the owner and the entire staff for making this possible! I'll definitely be coming here more often to have my car serviced. Keep up the great work!

I moved up here from out of state a few years back and had fine experiences with this location for…read morecar service during my first 2 years in the area. The last 3 years have been a different story. Every time I bring my car in, prices are unreasonable, with added expenses we didn't discuss before service. I have to negotiate literally every time I bring my car in, and I leave feeling swindled consistently. To say this place has become a scam is an understatement. The prices are arbitrary, and they can never tell me what work was actually done on the car. I most recently dealt with Michael for car service. I dropped my car off at 9am and then reached out to Toyota to check in at 3:30pm because I hadn't heard anything. I got a receptionist, who said Michael had a line of customers at his desk and that he'd get back to me. I immediately received an automated text message to approve or deny a list of services (that were not the reason I needed service on that particular day), and they never even addressed my issue. I waited until 4pm to call back, nearing the end of the work day because I needed to pick up my car by close and I was nervous they now wouldn't have time to address my issue. They'd had the car already for 7 hours without actually addressing the issue, only for Michael to call me around 4:30pm to say they can't help me. More accurately, I was given two options, 1) Toyota cannot help me because I had work done with "aftermarket parts" (these parts were installed by Toyota when I purchased my car, mind you), so I'd have to bring my car elsewhere, or 2) They would charge me an indiscriminate amount to remove all the fully-functioning "aftermarket" parts because "maybe" it would get them one step closer to addressing my issue - no guarantee it would solve anything but I'd be charged a great deal more money, have functioning parts removed to potentially also cause more issues without necessarily solving the original issue. I asked if a third option was available, one that could have been a fairly simple fix - and one that was recommended by another Toyota Service Center as the first step in solving the problem, and he said he'd never heard of such a thing. I explained that I'd contacted this other Toyota, and they said to start with this third option. Michael said, "If that was an option, the service technician would've given it to [him]." I asked if he could check in with the technician, and he refused several times. When I brought this up upon collecting my unserviced vehicle, he claimed that "he's not racist, but the technician is Chinese and doesn't speak English," so it wouldn't have helped anyone even if he had asked about the third option as I requested. Michael then went on to charge me $149 for labor (not the full $199 he "should've" charged me, as he pointed out for me to be grateful), despite nothing being addressed or accurately diagnosed on my vehicle. When asked how long the vehicle was looked at and what exactly I was being charged for, Michael couldn't answer. After years of feeling disrespected at this location, this was my final straw. I would strongly advise anyone to look elsewhere.

I wanted to update my original review because credit should be given where it's due…read more After my initial experience, members of the management team reached out to personally address my concerns. They took the time to listen, explain the situation, and worked with me to find a solution. In the end, we were able to make a deal, and I'm happy to say the entire purchasing process turned out to be smooth and straightforward. A special thank you to Brian, George, and especially Steve. Their professionalism, responsiveness, and commitment to customer satisfaction completely changed my impression of the dealership. They made what could have been a frustrating experience into one that was painless and enjoyable. While my first interaction left me disappointed, I believe it's just as important to recognize when a business takes ownership of a situation and works to make it right. That's exactly what this team did. Thank you again to Brian, George, and Steve for going the extra mile. I truly appreciate the effort.

Five stars for John. Bought our TX350 here and the whole process was smooth thanks to how clearly…read morehe explained everything

The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

Sarris has been servicing my car for a couple of years…read more Here "your Mercedes is out of warranty" is not as scary as in the TV commercials. They are super fair, reliable and have not forced any unnecessary services onto me. They even sent me to Herb Chambers (which I really dislike) when a catalytic converter was broken. They told me that Mercedes extended the warranty on many of them, but of course won't tell their customers until they bring in the car. So unless Peter (the boss I think) had told me, I would not have known and probably paid for a new catalytic converter my self into their pocket. WOW - A trustworthy car repair shop.

I don't know too much about cars, so for me convenience and comfort decide where I get my car…read moreserviced. I came here for my Mustang's first service. The guys are really helpful and look like they know what they are up to. More attractive is the fact that they have a really neat waiting lounge, complete with free sodas, coffee, cable, mags, etc.

With a scheduled appointment, my car was not looked at after 3 hours later. I only found out…read morebecause I called. They had no idea when it would be seen. When I asked how long before it would be looked at, they could give me no information. They blamed it on the way the appointment was booked - online with a note of the issue. So basically saying it was my fault.

Car Broker Connoisseur…read more Ari, of Boston Automotive Consulting, has been the best find of 2019! I decided I was getting a little long in the tooth and it was time to lease my first luxury car. I know my strengths, but car-purchasing was remedial at best. Like every human on planet Earth, I decided I could learn this skill on YouTube. I stumbled across Ari's car-buying tutorials on YouTube, and immediately knew he was the guy who could help me orchestrate a top-notch deal on a 2019 Alfa Romeo Guilia! He was patient, professional and highly educating (e.g. dealers will add unwanted accessories to your vehicle in order to make larger profits) and helped me get a steal of a deal on the 2019 Alfa Romeo lease. If you're like me and car deals are not in your wheelhouse, I strongly advise you reach out to Ari to negotiate your next deal. You will not be disappointed!

I found Ari on YouTube and can't stop watching his videos . So informative and does it with a great…read moreexciting personality. I wish I found much him sooner . In Jan I wanted a new Jeep limited X and best price I was able to get was 3000 out of pocket and 575 a month . With Ari I paid almost half the out of pocket and 100 less a month . I will use his service for now on including recommending all my family and friends . He's also extremely professional and knowledgeable in his field . Thank you again Ari . Your the best ! PS : I'm from NYC and he was still able to help me out .

Calvin from the service department has always been right there for his customers . He took the…read moreinitiative to help me fix the clove compartment which was struck. He always goes the extra mile. He was reassuring when my tire was low and showed ne how-to adjust the settings. He is part of the reason I always use Handa Village.

walked out with another new car !! service, sales and finance dept always great !!! Thank you…read moreHonda Village.

I got a 2017 Ford Fusion and everything was put together in less than a weeks time! They did…read moreeverything from inspection to plates. I got everything I was looking for in my car search! when the time is right I will be purchasing again from here ! Shout out to Chris !

Great family people and honest. Would definitely recommend them. It was a pleasure doing business.read more

Before I get into the bad, here are some positives about Cityside Subaru. And until my most recent…read morecar incident, I would have raved about these strengths to anyone who needed a Subaru. When I bought my car, my interactions with Flavio, one of the sales representatives, was so great that I still remember him 8 years later. I remember how respectful he was with my parents (who came with me to help with the process), how he was not pushy for us to buy at Subaru, and how he encouraged us to make a sound decision by continuing our search with the two other dealerships on our lists. I don't know if he still works there, but I remember recommending Cityside Subaru / Flavio to friends when they were looking at an impreza model (and they also reported having a positive interaction with him). Also the customer service reps I had spoken with before, during, and after my car gets service usually are pretty approachable for my questions. The waiting area is pretty nice and filled with snacks. I work nearby, so this Belmont location has always been convenient for me. So then why such a bad score? Well, recently I had an incident where a belt snapped - and it was after being replaced two years ago as well as having a routine maintenance check up only one month ago. The inspection apparently passed at the time. I don't know if it's faulty material or faulty labor, but my car found itself with a shredded belt resulting in engine failure a week ago from today. When I called to tell Subaru about this, all the rep did was shrug and agree this seemed too soon to happen. And maybe it was a faulty material or bad labor, who can tell, right? Despite the rep listening to me, the end result seemed to be like there was nothing Subaru could to do. Now that I think about it, I don't think there even was an apology from the rep's end besides "things like this happen." Sure, ok that may be true. Things DO happen and faulty car parts exist, so freaking Cityside Subaru should at least have some kind of policy to support the customer when they do. I know next to nothing about cars, and the engine is never opened until I bring it to the car maintenance, so I know for sure this can't be my fault. Yet to be fair, I was not sure what I was expecting from Cityside - maybe a credit for a future inspection (not like I would come back...) or tire rotation or something? Maybe even an acknowledgement Subaru messed up and a reimbursement for at least part of my previous inspection?! I have no idea to be honest. After reflecting on that call, I did feel unsupported as a customer, especially as a loyal customer who has been getting routined maintenance appointments with them since 2019. This is already a long review, but two years ago, I had a similar situation in that my car went in for inspection, had a battery replaced, and then that battery DIED a month later. When I brought the car for a battery check, they did not reimbursement or claim it was their faulty material, but recharged the battery and "gave it back" by keeping it in my car trunk. I'm not sure why they thought I would want it back, and they didnt even ask if I would want to keep it. They also kept trying to blame me for it, saying Ieft the car lights on...but the lights turn off automatically so I don't understand how that is my fault? After reading other people's reviews here on yelp, it truly seems like other people have had issues with Cityside Subaru giving them bad parts, especially batteries. I'm so disappointed to give such a bad review to Cityside. Like I wrote earlier, there clearly were a lot of reasons I continued to get my car serviced here. But their policies (or lack there of) do not support the customer and they clearly use bad car parts. What happened to my car this last time threatened my safety, and the lack of any support loses my trust with them. I think I'll check out the MetroWest dealership for the next time my car needs a service. And maybe you should too if you need your Subaru inspected to ensure your own safety when driving.

Well, it looks like my review is adding to the chorus of people unhappy with Cityside Subaru…read moreservices. I don't think it's a coincidence that people are reporting similar experiences. I've had an observation I'd like to share. I went with a friend to keep them company during a car service. They may have wanted a man to combat the stereotype of everything that goes along with women + cars, but really all I could add was moral support and, perhaps, a well-timed raised eye brow when engaging with the Subaru folks. First, the customer service representative had something on their desk describing their current mood/feeling. This is inappropriate. When you get to work, your mood should be professional and laser focused on the customer. The current feelings of an employee should not be on display. Already I was buckling up for this one. Second, and most importantly, there was an issue with battery drainage. Diagnosis: "Nothing wrong with the car, let's attack your ability to own this fine machinery." How often do you use the car? How long and far do you drive each time? Where do you keep it? You got a battery from AAA before this one? That must have affected this one. As soon as you get home do you turn on all of the lights in your car and then leave?" (okay, that last one didn't happen). Personally, I drive a "fun" non-Subaru car 1-2 times/week and have had it for years. It's low mileage. I've never had trouble with the battery. I wouldn't call myself a car guy but I know enough about cars in general and have done reading about the Subaru battery drainage issue to realize this is not the owner's fault. It's clearly a Subaru issue that they're trying to avoid addressing in any way that will cost them. This is pound foolish. This sounds suspiciously similar to other reviews, as I'm looking at the review from "Libby W. Oct 3, 2025" in my Yelp margin. The service people are slippery. If you know the Seinfeld episode where Jerry and George talk about mechanics being less than scrupulous with customers (in this case, David Puddy), that's the feeling I got with the whole Cityside Subaru operation. It's unfortunate, since this remodeled Subaru dealership looks great. But, the cosmetics will not keep the customers coming back if they feel like they're getting taken for a ride.

One of the easiest transactions with a dealership ever. They…read morewere fine communicating via email, made me an offer for my car, stuck by it after seeing it in person, absolutely no games. They were able to pay my car off and cut me a check very quickly. I look forward to doing business with them again!

Extremely frustrating experience. Started off well, but quickly went sour…read more Went to get a quote for my car and received one from the junior guy that day. Both the owner and the junior guy inspected my car. The junior guy showed me the comps. I asked if could go higher based on the data points. He said it was out of his control and he needed to ask the owner who was helping a couple at the time. The owner (think his name is Charles) proceeded to scream at me that the offer is the offer, essentially a take it or leave it. Very confusing and rude. The owner was very polite with the couple, but seemed to be triggered by something. Would not recommend

If you haven't been to Newton Auto and sales make it your mission! Nothing but the best in…read moreautomotive repair service as Joseph is very honest and gets the job done ! I bought two cars from him and Stan over the years and couldn't be happier with both of them! I Just purchased a GLK350 Mercedes and LOVE IT ! If he doesn't have what you are looking for he WILL find it !! I cannot say enough about the sales and service at Newton Auto and Sales as they truly go above and beyond!! In office / Sonia handled the paperwork at an ease !! Be sure to swing by Newton Auto and Sales it's is WELL WORTH THE TIME and you'll be driving off in your new car !! Thank you to all at Newton Auto Karen Tiro

got my 2011 Audi a4 serviced many times here nothing but good customer service in amazing prices…read more 10/10 would recommended there automotive service's and expertise