Superior service from the sales team. I was interested in the 2026 bZ and immediately was put in…read moretouch with Ignacio right from the start. Ignacio also drives his own bZ so getting real and honest answers about EV ownership and common scenarios was reassuring. Struck a deal within 2 hours and took home the car in a week. The entire ordeal could not be more enjoyable.

Every time I come in for an oil change, they find hundreds, sometimes thousands, of dollars worth…read moreof extra work to be done. I know my local mechanic wouldn't charge so much but they push the sense of urgency. I don't understand how a car can need so much work every time I come in. My Civic barely ever needed anything. The Toyota needs alleged work every single time. The one and only time they couldn't come up with anything extra to do, they tried to convince me to get a paint job. Definitely sticking to my own mechanic going forward and avoiding getting oil changes or other work done at the dealership. Edit/Update: After the $2,300 worth of repairs my car allegedly needed, it made noises and vibrations on my way home it was not making prior to this work. Do not recommend this service center at all! It came to my attention that it's likely this recent work and most likely all prior work should have been covered under my warranty. I'm not sure if it's all Toyota locations, or just this one, but it's been nothing but a hassle every time I've been there. Save yourself the trouble!

Danny Dayn was the most helpful salesperson - knowledgeable and not pushy at all. A breath of…read morefresh air. Highly recommend!

My wife and I had an outstanding experience purchasing our new TX550h+ at Lexus of Watertown. John…read moreB made the entire process smooth and enjoyable from start to finish. Because this model is so rare, we traveled a long distance to get it, and the dealership even saved us an extra trip by expediting delivery earlier than expected. We highly recommend John and the entire staff!

The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

Sarris has been servicing my car for a couple of years…read more Here "your Mercedes is out of warranty" is not as scary as in the TV commercials. They are super fair, reliable and have not forced any unnecessary services onto me. They even sent me to Herb Chambers (which I really dislike) when a catalytic converter was broken. They told me that Mercedes extended the warranty on many of them, but of course won't tell their customers until they bring in the car. So unless Peter (the boss I think) had told me, I would not have known and probably paid for a new catalytic converter my self into their pocket. WOW - A trustworthy car repair shop.

Terrible service....brought my car to get a duplicate key for a Ford 2010. They charged me…read moresomewhere close tpo $ 330.00 for the extra key. It was suppossed to be programmed. When I drove home and later on I attempted to use it, it failed. It was impossible to start my car as it locked the steering wheel. I called them and I was told to come back. I went back (2nd visit) and I was told they could do nothing about it because it was an old part that Ford no longer services. I asked for my money back and they refused to give it back. I told them that they could have explained that I could lose my money if I tried getting a duplicate. If that would have been the case, I would have not asked for a duplicate key. I went back today and they said that they were not able to do anything about it. They offered me to have my ignition system looked into it for only $ 180.00.......DOES ANYONE BELIEVE HOW SHAMELESS THAY ARE?

Service does not return calls. Promised a review and could not perform in any reasonable timeread more

Car Broker Connoisseur…read more Ari, of Boston Automotive Consulting, has been the best find of 2019! I decided I was getting a little long in the tooth and it was time to lease my first luxury car. I know my strengths, but car-purchasing was remedial at best. Like every human on planet Earth, I decided I could learn this skill on YouTube. I stumbled across Ari's car-buying tutorials on YouTube, and immediately knew he was the guy who could help me orchestrate a top-notch deal on a 2019 Alfa Romeo Guilia! He was patient, professional and highly educating (e.g. dealers will add unwanted accessories to your vehicle in order to make larger profits) and helped me get a steal of a deal on the 2019 Alfa Romeo lease. If you're like me and car deals are not in your wheelhouse, I strongly advise you reach out to Ari to negotiate your next deal. You will not be disappointed!

My husband used Ari to help him negotiate a car lease last year, and we just used him again for…read moremine a couple weeks ago. He is very responsive, knowledgeable, and knows what to expect for a good deal. He understands the little details and fine print of buying a new car. Our deals went very smoothly and quickly and we had our new cars within a couple of days, without the usual headache of buying a new car. All we had to do was sign the paperwork and pick up the cars. We would definitely recommend him (and have referred family/friends), and will continue to use his services again in the future when the time comes. Even the manager and sales person at the dealership had great things to say about working with Ari on my car lease.

The absolute best experience. I came in stressed about my overheating Honda. I purchased…read moreantifreeze hoping I'd be able to make the 4 hour drive home with my husband that just had a procedure at Massachusetts General hospital. Joe and the service staff jumped into action and filled my radiator and checked to see if there were any other issues with the vehicle. I didn't even have an appointment. The kindness and caring they gave me was overwhelming. I felt reassured that I'd make it back home safe. I did make it home with no problems. Thank you Joe and the rest of the service team for the incredible act of kindness that I will never forget.

honda village is continuing to dismiss and ignore my contractual right to cancel the contract. as…read moreexplicitly stated in the contract "purchaser may cancel this contract and receive a full refund at any time until s/he receives a copy of this contract signed by an authorized dealer representative. purchaser must give written notice of cancellation to the dealer." honda villages has given dismissive, manipulative, and antagonistic responses, refusing to comply. they have made zero good faith efforts to deal with me and it seems my only avenue forward is with legal representation.

Great family people and honest. Would definitely recommend them. It was a pleasure doing business.read more

This is the first time I have ever bought a car at a lot or dealer and my experience with the…read moreWaltham Auto Gallery team was nothing short of exceptional. I bought a 2015 Honda CRV and it is in excellent condition. The price was great and the whole experience was not in the least bit stressful or high pressure as I hear is the case with so many places. Everything was top notch, professional and respectful. They were quick to answer any questions and were so incredibly helpful. They carry excellent quality vehicles at great prices and I learned they even service vehicles too. Because they are so awesome I am going to bring my car to them if I ever need to have work done. They truly are A+++ If you are a newbie to car buying or if you are sick of dealing with slimy car dealerships who just see dollar signs when you walk in and would rather work with honest people with integrity and who treat you with respect and kindness when buying a car, you definitely should check out Waltham Auto Gallery. I cannot sing their praises any louder. Thank you for such a wonderful experience. I will definitely be telling everyone I know about this great business.

Acabamos de comprar un Subaru del año 2016 pero estaba en excelentes condiciones. La transacción…read morefue rapida y ellos fueron muy flexibles a nuestras peticiones. Si hablan español, pregunten por el agente de ventas Fabio Corredor. 100% recomendado! I strongly recommend this place. Good customer service and Subarus are excellent cars.

Well, it looks like my review is adding to the chorus of people unhappy with Cityside Subaru…read moreservices. I don't think it's a coincidence that people are reporting similar experiences. I've had an observation I'd like to share. I went with a friend to keep them company during a car service. They may have wanted a man to combat the stereotype of everything that goes along with women + cars, but really all I could add was moral support and, perhaps, a well-timed raised eye brow when engaging with the Subaru folks. First, the customer service representative had something on their desk describing their current mood/feeling. This is inappropriate. When you get to work, your mood should be professional and laser focused on the customer. The current feelings of an employee should not be on display. Already I was buckling up for this one. Second, and most importantly, there was an issue with battery drainage. Diagnosis: "Nothing wrong with the car, let's attack your ability to own this fine machinery." How often do you use the car? How long and far do you drive each time? Where do you keep it? You got a battery from AAA before this one? That must have affected this one. As soon as you get home do you turn on all of the lights in your car and then leave?" (okay, that last one didn't happen). Personally, I drive a "fun" non-Subaru car 1-2 times/week and have had it for years. It's low mileage. I've never had trouble with the battery. I wouldn't call myself a car guy but I know enough about cars in general and have done reading about the Subaru battery drainage issue to realize this is not the owner's fault. It's clearly a Subaru issue that they're trying to avoid addressing in any way that will cost them. This is pound foolish. This sounds suspiciously similar to other reviews, as I'm looking at the review from "Libby W. Oct 3, 2025" in my Yelp margin. The service people are slippery. If you know the Seinfeld episode where Jerry and George talk about mechanics being less than scrupulous with customers (in this case, David Puddy), that's the feeling I got with the whole Cityside Subaru operation. It's unfortunate, since this remodeled Subaru dealership looks great. But, the cosmetics will not keep the customers coming back if they feel like they're getting taken for a ride.

One of the easiest transactions with a dealership ever. They…read morewere fine communicating via email, made me an offer for my car, stuck by it after seeing it in person, absolutely no games. They were able to pay my car off and cut me a check very quickly. I look forward to doing business with them again!

Extremely frustrating experience. Started off well, but quickly went sour…read more Went to get a quote for my car and received one from the junior guy that day. Both the owner and the junior guy inspected my car. The junior guy showed me the comps. I asked if could go higher based on the data points. He said it was out of his control and he needed to ask the owner who was helping a couple at the time. The owner (think his name is Charles) proceeded to scream at me that the offer is the offer, essentially a take it or leave it. Very confusing and rude. The owner was very polite with the couple, but seemed to be triggered by something. Would not recommend

got my 2011 Audi a4 serviced many times here nothing but good customer service in amazing prices…read more 10/10 would recommended there automotive service's and expertise

If you haven't been to Newton Auto and sales make it your mission! Nothing but the best in…read moreautomotive repair service as Joseph is very honest and gets the job done ! I bought two cars from him and Stan over the years and couldn't be happier with both of them! I Just purchased a GLK350 Mercedes and LOVE IT ! If he doesn't have what you are looking for he WILL find it !! I cannot say enough about the sales and service at Newton Auto and Sales as they truly go above and beyond!! In office / Sonia handled the paperwork at an ease !! Be sure to swing by Newton Auto and Sales it's is WELL WORTH THE TIME and you'll be driving off in your new car !! Thank you to all at Newton Auto Karen Tiro