The absolute worst pedicure/massage I've ever wasted money on. The nail technician was clearly not trained or certified. I asked for the extra 15 min massage / reflexology for an additional $25. I expressed multiple times that he was using no pressure and that it was not reflexology. He never acknowledged or attempted to make a change in effort. I told the lady that I paid at the front, she simply said oh sorry. I will not return. read more

I will never go back and do not recommend. I went on Sunday, I got a fill in and gel polish, the service was great but I went home and two nails chipped, I went back on Monday to get them fixed the lady told me I could wait a week until the man that did my nails came back or I would have to wait because the others techs had appointments. I understand they have to service their appointments but she couldn't give me an estimated time and didn't even care that I had to drive back their the next so I left. Now I have to pay someone else just for a polish change. Another lady had the same thing happen to her the first day I went. Its disappointing to spend money and then they don't care or are just repeating the same two options. I have never in 8 years got my nails done and they chip the next day. read more

My daughter and I have been going to this shop for about 4 months. We've only had SNS nails done, so this review would only be about that service. The shop is clean and we are always greeted warmly. They have tons of colors to choose from. We typically have Lei or Andy do our nails and both technicians are friendly and skilled. I've recommended several friends here and they too have had great experiences here. read more

This place is horrible!!! I will never go back. I decided to try the ocean spa pedicure yesterday with the ocean sea salt scrub, mud bath, hot towels, parrafin wax and hot stone massage. Sounds great right? Well it was until it came to the basic purpose of a pedicure, pretty painted toes! My toes were painted horribly, before I even walked out the door I had them to fix it 3 different times. The end result was 5 coats of pink polish. When I put on closed toes shoes 9 hours later, my toes were messed up! The next day (today) I came back and they "fixed" them. Before I left the guy told me put on my shoes and see if they messed up and at first they didn't. 4 hours later I'm back here with messed up toes. Polish chipped and looking stupid. All I did when I left was go sit down at a basketball game. $50 is too much to waste on a pedicure that only lasted a few hours. The sad thing is the workers were rude to me and the 3 people who came in while I was complaining with the same issue. Save your money and go to another nail shop. This one is terrible and I will not be back ever! read more

Was new to the area and trying to find a good nail salon for pedicures, but was horrified by my experience here. To begin, the spa pedicure was super rough and hard on my feet. When I explained to the lady helping me that I wanted acrylic on my big toes, she argued with me for 5 minutes that I really didn't want that, I wanted something else like gel or this new process they were usijf. She eventually gave in and brought someone else over to do them. She filed my nail really crooked and it looked awful. I asked if she'd fix it before doing the acrylic, but as she filed down she kept filing on the short side to the point my toe started bleeding. Every time I tried to explain that it hurt and needed to be filed down on the other side she just kept filing where my toe was bleeding. Finally another lady came up to try and figure out why I was almost crying and she tried to fix it. She went ahead and put on the acrylic even though the nail still wasn't straight. By the time I walked out, my foot was in so much pain I was almost in tears. As I was paying they told me that if I wanted to tip, it would be easier if I gave them smaller bills so they could more easily tip all the ladies that helped me. I hope others will have a better experience but I will never be going back there. read more

I am not happy with my experience here! I call and ask if i needed an appointment, the lady told me that i did not need one but she can put me down for that same day i called. When i got there i had to wait 20 mins after i arrived. When my turn finally came i told the lady that i wanted SNS for the first time. I decided on the color and she started doing it but kept talking about how she had another customer waiting for her. She talked about the other customer until she finished with me. The manager or owner was rude. The final result was messy and it does not look good at all. It was a waste of my money for something messy that i could have probably done at home myself! read more

Ben is awesome!! I felt as if I was to only customer in the building. The time he took to do both my mani and pedi made me feel as though I was at a day spa. Job well done Ben!! read more

Tried the SNS (Signature Nail System) procedure. First, the writing on the color bottle was written over, leading me to believe they are refilling an old bottle with some other knock-off product. Then the tech wore a mask because of the strong chemical smell, but a hallmark of the SNS is that it isnt supposed to have the harsh chemicals and smells. Next, the tech had to remove the first nail, because it was done incorrectly. One of the men working there showed her how to do it, while all the other girls gathered around to watch. Apparently, they found the SNS one-day training to be optional. The final cosmetic effect...so-so. I'm having the nails removed at another salon. Two of them are actually hurting. read more

Made an appointment to get a full set of the SNS nails. I get there ten minutes before my appointment and am told to wait. I wait and other people with appointments are taken as they walk in. I had several technicians asked me what service I wanted and then walk away. After a half hour of waiting the apparent owner comes over and starts doing my nails himself while not really paying any attention. Finally a technician comes in from their other salon. She brought her tools in a plastic grocery bag and there was no indication that they had been sanitized, in fact they looked kind of dirty. This would not have been as big of a deal if the technical had not made almost every one of my cuticles bleed. She was very rough and not careful at all. The SNS powder that the salon uses is pretty cool and looks really good. I was happy with the way my nails looked in the end but the experience was not good seeing as I was treated as a walk-in and the sanitization of the tools is questionable. I definitely will not be going back. read more

I like this salon for many different reasons. It's clean and fairly organized. They have a million different colors and varieties to choose from (gel, Essie, SNS- my favorite!). I've had several different nail technicians do my nails; they've all done a fairly decent job, with most doing a pretty good job. I don't live nearby this salon, yet I will drive 20 minutes from my house to go here for Le (pronounced "lay") to do my nails. She is seriously amazing and always has recommendations for neat ideas. In addition to paying great attention to detail and doing a beautiful job, she will chat you up and make you feel included in what everyone's saying in the salon. You can almost always walk into this salon without waiting, but if you want Le, you should make an appointment because she's always in demand. But usually if I call in the morning, she can manage to squeeze me in later. Once she does your nails, you won't want anyone else to do them :) read more

I am on my way to see the 'best of the best' in nail technicians, LE (pronounced...lay)! She is so precise and pays attention to details. She takes her time and does not rush. Her personality is one that is sincere, friendly and there is a sense of humor to lighten up any bad day. I am so pleased that I was assigned to her because she provides me with special treatment on hard -to-do stubborn nails!! It may seem like a long time in her chair, but I don't mind because the end result is superb!! At Color Nails on Richmond Highway, you want to sign up with Le! I have been going here for the past 2 years and I know that I will follow her if she ever leaves. Thank u, Le, for your impeccable services!! read more

While the service was fine my first visit, the gel manicure I got started to peel and chip within 3 days. When I went back on the 4th day to show them--I couldn't speak to a manager (was told he'd call me back), couldn't get a refund (but would get a gift card...that I never got), and was made to feel like crap. Terrible customer service. read more

I have been going here for years, and have never had a bad experience! I used to get tips w/gel, but am now getting the SNS nails, and am very happy. Didn't like schellac, as it peels off in a week, but the SNS feels totally natural and lasts up to three weeks. To the person that said it was a bit untiddy, that's surprising as I have always felt it was organized and clean - compared to other places I have been. And to the person that like Nails America in Beacon Mall - I would NEVER go there. I went one time, and it took 4-ever to be waited on, and then it was a crappy job. Yep, I'm staying with Color Nails!! read more

I just got my nails done by Le (pronounced lay) and she is fabulous. I got the SNS nails done today and they look really good considering my nails are soo thin and one nails was broken from previous acrylics. She doctored up my nails and they have a perfect shape. I got the 'pixie dust' color which is super natural and fresh looking. She's really funny too. I'm somewhat shy but I did let her know that I was concerned about the thinness of my nails and she knew how to fix them. Overall I'm really happy I went with the SNS nails they feel light and stronger than my natural nails. The total was $45 and being a broke college student it was a little expensive for me but I know it's worth it when they come out really nice. read more

I have gone to Color Nails previously and never had good luck. For several months I have been traveling for work and between California and Chicago have had the OPI Gel on my nails. Coming back to Alexandria I thought I would give Color Nails a try. Do NOT go there for OPI Gel. They do not know how to do it, the process. I am ashamed of the way my nails look for the holiday. I will be calling the owner. In addition, I have never paid more than $35. They had the gall to charge me $48!!!!! Stay away if you want OPI Gel. I do not like the way they laugh at you and all start talking in their language. read more

They did a great job here for me at Color Nails. I had the spa pedicure and manicure by Lisa and she was fantastic! My feet felt and looked wonderful as did my nails. She was very thorough, polite and took her time. I found the shop to be clean and others in the shop helpful. I am looking forward to my next appointment with Tina. read more

I will not be back. The salon is not clean. I received a pedicure in lukewarm water, was immediately pressured to upgrade to a spa service pedicure. After I said no to the upgrade, the service was perfunctory at best. Frankly, if you can't do the basic service, why would I spend more? I asked for a gel manicure. The technician used both CND and Gelish products together. If product reps knew this I doubt they would be pleased. The gel nail polish bottles were very dirty and the technician was cutting the product with acetone as it had gotten thick. There was no soap to wash my hands with. There was a staff member whom had copious food and stains on her smock from the lunch that she was eating. Another thought it was a good idea to watch a video on her phone three feet from me. I can't tell you how relaxing that was. Also, if you are selling a product it would behoove the technicians to have their own nails tidy and polished. The salon has a total disconnect with regard to relaxation and, certainly, to hygiene. Color me not, again.... read more

it was my first time there and gotta say, i was impressed bc this place has a 3 star rating but today they did me good! i got the SNS nails! they were all very friendly! the SNS were a little pricey but i'm most definitely coming again! read more

my toe nail polish done here lasted more than a month! i walked in after searching on my phone the closest nail salon. the massage chairs are nice, though a salon standard. while sitting under the ultra-violet lamps to dry my nail polish, i noticed a half-empty display case that was dirty and i also noticed dustballs. while the bathroom and chair areas were clean, the owner needs to give closer attention to cleaning the area over by the fast dry nail lamp area. read more

This is literally THE worst nail salon I have ever been to. If I could give them zero stars I would. I went to get a SNS set for my birthday and Jenny did them, that same night two nails broke. Over the course of wearing them the first week 4 more nails broke and each time I went to get them fixed and was charged (despite their supposed 3 day service guarantee). I was finally fed up and decided to just get the whole set taken off after more nails broke and made the poor decision of returning. Tony greeted me and I was pissed and told him I just wanted to have them removed and he said okay and then asked if I wanted a new full set and I replied no but he insisted yes and said he would "take care of me". After he kept saying this I told him I wasn't going to get another set because I wanted to try out another salon but he said they would be free. Well he did my nails and told me I could go, I was then followed to my car because "I forgot to pay". Pay for what?? Another set of nails!! They then proceeded to call the cops on me for fraud of service because Tony lied about giving me the free set. I was demeaned and held hostage for hours in the horrible nail salon. Go at your own risk!! Horrible service and customer service! read more