They don't need your business if you are a long time customer and it is snowing! I have had an appointment booked for several weeks and they call to tell me the doctor's schedule changed and no one is available. Can they reschedule me? No! There are plenty of other places to go in the area. I am sure it won't be hard to do better. Shame on you! read more

They must be good, because they charge a ton. $429 for my wife's simple, annual eye exam. I pay a different eye care specialist $180 for exactly the same services. On top of the expense, their billing is crazy confusion, and their online payment options all require setting up a new login. Ugh! I've convinced my wife to switch to my provider. read more

I've been a patient over 2 years and the staff turnover is ridiculous. They must require the front desk person to be rude. They are not helpful to one another. A patient nought back the wrong eye prescription that she was given 2 weeks ago. I was scheduled for test today that I was unaware of. I didn't need the test or the appointment today. I love my provider not sure how long I can deal with the staff. read more

Totally unorganized. I stopped ordering contacts from them years ago because they repeatedly ordered the wrong prescription and ordered them close to three weeks late. I order from Costco now for a fraction of the price and faster service. Otherwise I was waiting for contacts for over two months. Contacts are important to my job and I hate wearing my glasses. Recently I tried a pair of the trials and did not like them. I had spring break and several overseas work trips by the time I called to correct the prescription and they said I had passed their 60 day limit, which was in the fine print but not mentioned. The last two prescriptions have not worked for me yet they billed me full price to correct their bad prescriptions. Their glasses are overpriced and the office is just a mess. And after all that they just billed me out of the blue for more money after knowing the last 2 visits I might as well have thrown my money in the wind. Terrible. Go anywhere else. read more

I've gone here for three years. The first year they gave me another patient's Rx. (With their name and address) The second year I didn't have any trouble. The third year (a few weeks ago) they wouldn't call me back so I could order contacts and the office staff was rude. I think three years of trouble is enough. I'll find somewhere else to go next year. read more

This clinic is great! Dr. Bands was kind and listened to my concerns. The staff were friendly and took me back to the room almost immediately. High quality care and lots of options for glasses! I was initially worried given prior reviews, but this was an awesome experience. read more

Scam I came back in December after a number of years to make use of my insurance. The exam seemed done alright, ordered new glasses that were very expensive even with insurance and of course had to pay the full amount due. That was 9 weeks ago and I still don't have them!!! I've had excuse after excuse, blaming out of stock lens material, changing to a different material but the lab "didn't see" the change, and on and on. They will refund due to the delay, manager says $90- for the lenses they can't provide. Really???? They seldom answer the phone, I'm sure now to avoid the many complaints about their lousy service. This is unbelievable, going back to the Best source, I can have 4 pairs of good glasses for what they charge here. Good Grief, don't know if I should trust the prescription now. PS, I had an eye injury 3 weeks ago. Needless to say I went elsewhere. PPS. The refund was actually only $53. THEN I got billed for the refund!!! 4 pages of transactions for one pair of glasses?? The billing department is as chaotic as the secretive corporate management the still refuse to supply contact information for PPPS. It's a month later, I got billed for the refund. AGAIN. There is no way to file a complaint upline from the store manager. This "business" is awful. Go elsewhere. read more

Family of 5 has been coming here for over 2 years. We loved Dr. Kuskie. He moved on. We tried the other doctors and they seem fine, but we are disappointed with their business practice. We had an 8 am appointment today. We were a little late due to traffic. We parked at 8:05, walked in the door at 8:06. We were at the counter at 8:07. We were told that the doctor we were going to see had a 7-minute late policy and we could not be seen. I mentioned that it was just 8:07. They said we could come back at 1 PM. I understand having a a late policy - good for everyone. But not honoring your own late policy is not going to keep our business. We were there within the timeframe. Never going back. read more

HORRIBLE OFFICE STAFF. Alexis who claimed to be the office manager, yelled at me and then hung up on me. I have been a patient here for over 5 years. Alexis and her staff are extremely rude and do not display efficiency, accuracy, or professionalism. I placed a contact lenses order over 30 days ago. The mailing address was confirmed but their office sent them to an incorrect address. I called to get an update and was told they were in the mail. I asked for the tracking number, only to see that they sent the lenses to the incorrect address and that the lenses were on their way back to their office, and not being sent to me. I had to make them aware of this when they had the exact same data that I was looking at, they just didn't look themselves and told me inaccurate information. Alexis stated she would work to get the lenses mailed to my correct address once they received them back, and that she would provide me an update the following week on Monday. It is now Thursday of the following week, and no contacts and no updates from their office. So, I called to get an update today only to be yelled at by Alexis, interrupted while I was asking for an update, and to then be hung up on. I called back only for them to not answer. I left a VM letting them know that I would be filing a report with the local Attorney General and CO Board of Health, and requested they have the doctor call me. No call back, no contact lenses, no resolution. HORRIBLE OFFICE STAFF. I have been a patient here for over 5 years. Alexis and her staff are extremely rude and do not display any efficiency, accuracy, or professionalism. RUN! read more

I have always found Dr. Paige to be thorough, exceptionally competent and very pleasant to work with. I would recommend her without reservation. read more

Dr. Paige is so great and knowledgeable. She makes you feel so comfortable, and is an unbelievable wealth of knowledge. I love coming here.

To all the negative reviews on here: Y'all made me believe that I was walking into a trap. I straight looked at my husband, before we ever even got out of the car, and told him that we were leaving if this place was as as shady as the reviews say. You guys, these are the nicest people I have ever worked with at any eye doctor I've ever been to. We were literally greeted, BY NAME, when we walked in. We were new to the office so the fact that they greeted us by our names was shocking but totally awesome. The woman behind the counter was checking in another customer and told us she would be with us in a second. That's cool. We got there around 3:50pm. My husbands appointment was at 4pm and mine was at 4:45pm so we weren't in any hurry anyway. Once she was done with the customer before us, she checked us in and was perfectly pleasant! Because of these reviews, I was waiting for her to be rude to us BUT SHE WAS SO SWEET. I knew I was there early so I was not expecting to get check in and thrown in the back so quickly but they were very accommodating. We got in and out of there fairly quickly! The first gal I worked with, before I saw the doctor, was a total sweetheart. We had great conversation the whole time and she wasn't rude or in a hurry. She seemed perfectly happy to be there! She treated me like I was the only patient that she had seen all day. My eye ball was even giving the machine a hard time (it was me. not the machine.) and she didn't kick me out quickly or ignore it. She grabbed someone for a second opinion and made sure that I was totally comfortable with what was going on. Excellent. You think this review can't get better? WELL, BUCKLE UP. IT DOES. They eye doctor was AMAZING. She is new there and has only been there since January. I'm kicking myself because I can't remember her name but she was so thorough and didn't pressure me at all. She asked the exact right questions to make sure I was getting a perfect pair of contact FOR ME. She doesn't believe that one size fits all so she sent me home with a couple different pairs to test out. She even told me to come back and let her know which ones I like best and they'll get them ordered for me. She also made sure to let me know that they don't charge for the follow up visit (talking to you, negative Nancy review down there). She also treated me like I was the only patient she saw all day and took her time with me. No other eye doctor has done that for me ever. My husband got fitted for glasses and had the exact awesome experience that I did. The staff was nothing but kind, sweet, and down to earth with us. Their prices were even really competitive. They were happy to walk us though what the insurance would cover and were very clear as to what we would pay out of pocket before we committed to anything. So help me, I will go here for the rest of my LIFE if they'll allow. I have been up and down the Metro Area in search for a good eye doctor and never left as satisfied as I did yesterday. These are some professional people with a lot to offer anyone who wants to give them a shot. read more

I first went to the Broomfield Eye Center in about 1994 or so with my wife and kids. My two sons needed glasses, I have always worn glasses and through the years have continued to go there. Kids are now adults and go elsewhere, but my wife and I continue to go there. Have seen Dr. Hagen for the past 10 years or so. Prior to that I use to see Dr. Lisa Brill (?) before she retired. There are as I read the reviews, different locations. Can't say with all of the years we have been going, that I've seen or experience some of comments others have had. There are certainly many places to have exams and such done, and if we experience what some of the folks have experienced, we would of gone elsewhere. But we haven't, and now almost 25 years from when we first went there, I and my wife will continue to go to the Broomfield Colorado Eye Center. read more

Worst customer service ever. The lady at the front desk is absolutely rude. Second time I've come here for prescription safety glasses that my job provides us. First time I dealt with her rudeness, this time was even worse. ( two years later ) Would not recommend. Will use a different location to get my glasses. read more

I am diabetic and have had difficulty in the past getting my annual retinopathy exam and glasses prescription update exam done in one visit, due to Byzantine insurance rules. So, I went here expecting to only do the glasses prescription update. To my delight, this office was able to do both exams in the same visit, saving me a lot of time. I saw Dr. Brauhaus, who gave me excellent service, answering all my questions about each test as she executed it, my retinopathy results, and the small change in my prescription. She then handed me over to Jess, who cheerfully helped me pick out a likely subset of frames to try on. The whole experience was relaxing and even fun. I highly recommend this office. read more

I saw Dr. Paige for my eye exam, quick and easy, no waiting. She's pleasant and knowledgeable and she fixed me up on my contact issues. Billing was excessive to say the least. Exam fees, $375.00. I then did the eye glass fitting and pricing, almost $1200 for a pair of Oakley frames and lenses and out of pocket after insurance was $580 something..... (New member to Costco). Then went to Costco optics department and found out their eye exam cost is $105 (TOTAL) and fitted Oakley frames and the exact same lenses for a total of $248.00, out of pocket $95.00. I say ADIOS to the Colorado Eye Center, shamefully over charging customers to the extreme. My bad for not checking Costco before repeating past years mistakes. read more

I scheduled this morning for a 1pm appointment for contact and glasses exam because I'm out of contacts. I arrive at one and the front desk staff is very uppity. Rude, short and kept commenting she had to clock out for lunch. I get back to the exam and they tell me I'm going to be dilated. I said I cant because I have to pick up my kids in 2 hours. They all gave me attitude and said they wouldn't do the exam unless my eyes are dilated OR I pay $40 for pictures instead. Ummm....if your rude office staff had informed me on the phone 5 hours ago that dilation is REQUIRED I would have called someone else. Rude staff. Pushy to raise out of pocket costs. Do not recommend. read more

Horrible, unprofessional, rude and incompetent. That sums up how my experience went with this crew. 4 times they screwed up my glasses. Once, they forgot to order after I called back about 2 weeks later. Another 2 weeks go by that I had to call to find out if they were in. You can't get anyone to answer the phone and they don't return messages. The second pair came in as a duplicate to another pair of computer glasses I ordered. They had to re-order now for the 3rd time. After another 2+ weeks, I called in to ask if my glasses were in and they were. Went in to find out they forgot to add the bifocal. The rude Director/Manager wouldn't even apologize but blamed me for telling her I didn't want bifocals! What! All of my glasses have bifocals! So, she then refused to make it right. So, I went in and spoke to someone who was very nice, very helpful. However, after waiting 4 MORE WEEKS I sent messages to their home office and what do you know, I received a call a half hour later saying my glasses JUST came in. I went in to find they made the wrong lenses for an entirely different frame! OMG! Avoid at all costs! read more

I kept receiving a barrage of text messages that I was overdue for an eye exam from Colorado Eye Center...and to call and schedule an appt. Trouble is, I've never even been to this place. So I called them and asked them how they got my number. They asked my birthday...I told them....they said "well, we have you on a list here, and I'm not really sure where it came from". The woman on the phone said she would "uncheck all the boxes for me". Gee thanks. Nothing worse than medical practices that spam the sh!t out of you to scrounge up new charges they can run through my insurance. read more

Rip Off. Took too long to get my glasses. When they called me in to tell me my order was ready I assumed it was complete. I hiked my butt there only to find out that just my contacts were ready, had I known I would have waited until my glasses were in. They had poor signage indicating there were different counters for contact and Glasses pick up. I of course waited in the wrong area and found out I wasted 15minutes only to have to wait in another line. They also didn't understand my VSP insurance?? When I challended their math and insurance application the final bill went down, then up then down and finally I ended of paying what I felt was too much when I got home and decphered their convoluted bill. read more

I was charged to my credit card but they also claimed the money from my insurance. Already 1,5 years ago this happened but i have still not received my money back. Every time there is another excuse: we will credit your credit card. After a few month after i asked again: oh sorry it has been too long ago we can not credit your credit card we will send a cheque. After a while when i contact them again: we need to verify your address. After x weeks when asking again they have still not issues a cheque. They see I have a credit but they don't reimburse. The waiting times on the phone for their admin department is annoyingly long. read more

After being patients here for several years, we will NEVER go back. The eye doctors are OK but the office and billing staff are the worst! When my daughters started needing contacts, the staff accidentally filed the insurance wrong. Upon receiving the charge I promptly made them aware of the error. I thought it had been taken care of and six months later those charges were sent to collections without so much as a warning letter or a phone call. After attempting to work with them for another six months, visiting their office in person, providing the required documentation... only promises to work out on but no action. Save yourself a MAJOR headache and go somewhere else! read more

The doctor i saw was ok. He did not educate me in layman's terms on my eye condition, nor did he seem to have the patience to answer the many questions I had. I left with my new prescription and did research to educate myself afterwards. Being my first time in glasses at the age of 37, I wasn't too happy with the service I received. A week later, my eyesight through these new lenses is still blurry. I called to be re-checked and turns out i have to see the same guy. And he's currently on vacation. I will see this through, but would not recommend this place to others. (((I might add, the girls at the optical department (where I got my glasses) are absolutely amazing. They have patience and took plenty of time with me. They educated me on my condition, what I might experience and even helped me get stylish frames. They get five stars.))) read more

Ugh! This business needs a serious overhaul in terms of customer service. Linda, who answers the phones and runs the front desk, is extremely rude and abrasive! Not a friendly environment! read more

Way over priced and don't explain anything to you until they take your money at which point it's too late to refuse. Will definitely find a new place to go. read more

My experience here has been great. The Dr.'s really care about their patiences. It has come to my attention that people are frustrated with what they say are 30 to 45 minute wait times. I dont experience that here. They do occasionally run behind but that is due to emergencies or patients who are asking alor if questions and the Dr.s dont want to be rude. Yes I work here and there have been changes in staffing throughout the office. I think if you seen the Dr. I work for you would be very pleased. Her name is Dr. Lisa Jordan. Give us a try before you judge. read more

Dr. Jorden is awesome and so is her assistant! I am so glad I found her for my personal eye exam needs she is a keeper for CEC! Linda J read more

Dr. Kurt Kuskie and staff are the absolute best. Dr. Kuskie is one of a kind. He knows you not only as a patient, but also as a person. I have trusted my eyes to him for more than ten years now. His staff are always polite, friendly and professional. I will not go anywhere else for my eye care. Thank you so much, Jeff Lawson read more

I have been to CEC since I have had VSP insurance at least since age 18. The appointment two years ago was not wonderful but this one was just plain bad. The only light was Heather. She has been there to take care of the issues that have happened. I asked for computer glasses and got reading glasses. The main glasses had to be redone as well. It took 3 emails and 4 calls to get an appointment to fix the glasses. I explained that also, since the dilation of the eye's I see things darker and yet I did not get to see a doctor. I had an staffer, do not misunderstand, they are good people, but something happened that caused me an issue and they should check it out. Even Heather saw how my eyes now fog up the glasses. Since the first appoint, they are hot, but I had explained this to the office manager about 2 weeks ago and it fell on deaf ears. read more

Their sale was on 12-8-19 they had lots of employees working trying to sell you obsolete lenses and frames then I still haven't received my glasses already paid for it's so frustrating they get your $ and customer is still waiting read more

Dr. Jordan is absolutely wonderful. Her staff, not so much. They are rude, unhelpful and not all that intelligent. Too bad Dr. Jordan doesn't work elsewhere! read more

thanks a million to Dr. Dhaliwal and the great staff at the clinic for helping me. 'praise the Lord'

Enjoyed a very professional experience with all employees I encountered . Dr. Hagen was thorough and was insistent that I needed to be seen that same day by a retina specialist. They made all nessasary communications, transfered insurance information and was able to schedule an appointment with a surgeon, who confirmed Dr. Hagen's diagnosis. Doesn't get any better. read more

I'm just done with this place. Consistently running 30 - 45 min behind. Staff is rude and ignorant. I'm told it's because they are understaffed. Not my problem - I'll find a new eye doctor. read more

Appt was on time. Staff was friendly. Exam was easy. They didn't try to up-sell me on services not supported by my insurance plan like other places. they made it very clear what my insurance would pay for and what they wouldn't pay for in terms of new frames and glasses. It was clear that I was saving money. read more

I've been seeing Dr. Kuskie for the past 8 years and he is phenomenal! He's very easy to talk to, very personable, takes the time to explain each step of every process, and genuinely cares about my well being. I've been with him through both of my pregnancies and he went into detail on what I should expect in terms of changes with my eyesight. My 4-year old just saw him for the first time last week and he extends the same courtesy and kindness to her and made her feel at ease. I highly recommend Dr. Kuskie and his team! Each and every one of them is courteous, professional, and helpful read more

I have been coming here since 2013 when i moved to the area, and I have always received the best care by staff and doctors as well as the optical department. Everyone is easy to talk to, personable, and gives me whatever time is needed for concerns and questions. I feel very cared about. I had eye surgery last year and was very comfortable and satisfied with the aftercare. Making appointments is always easy. read more

I have been coming here for a long time, and I have always been treated very well! I still travel an hour to come see them after I moved away from Broomfield. They are always so kind and so thorough! Wouldn't go anywhere else for my eyes. read more

As a patient at Eastlake Eye Center for as long as I can remember, I feel sad to be leaving the office. I feel like it's been within the past 2 years that reception has changed and made my (short) time in the office uncomfortable. Their "customer service" is less than desirable. Everything I say, ask, or do is made to make me feel like an inconvenience to them. Today, I called to make my annual exam appointment and was blatantly disrespected TWICE in a matter of about a 6 minute phone call while asking, POLITELY, for a time slot that would fit my schedule. I'm certain there are other eye care practices that will be willing to show respect to my family and me. I'm, thoroughly, disappointed with Eastlake Eye Center and wouldn't recommend it to anyone. read more

I've been going to this location in Eastlake since 2004. Colorado Eye center bought it and it has been all down hill since. My last two experinces have made me feel it neccesary to write a review to warn others not to choose this business. My glasses were ordered and were supposed to take a week. After 10 days I had to call them to disciver what the the delay was. Again, I was told it would be another week because the lab messed up the antireflctive coating. A week came and went. I called them again and they told me that the glasses didn't pass the quality control inspection for the glasses again! 3 weeks to get my glasses and having to call them to get updates is not acceptable. The last time I had any dealing with them they sent me an email to let me know it was time to schedule my yearly exam; pretty routine. I clicked on the link to schedule an appointment online. This was new. I showed up for the appointment a month later at 8:00am and there was no record of my appointment. They did offer to schedule me an appointment that day, however, after my last experience of waiting 3 weeks for what ought to take 7-10 days and the inability to successfully schedule an appointment I refused. Also, the office staff I encountered were not friendly. I get better customer service at the the drivers liscense office. If you are looking for slow and unfriendly service this is the place to go, if not, keep on looking. read more