I moved to Columbus recently and needed to find a place to adjust my glasses because the last person who had tried (in another city) had made them horribly crooked and unbearable to wear. Carla greeted me and helped me right away (zero wait time!). She was extremely patient and precise, ensuring that my glasses fit me properly. Because I hadn't purchased my glasses there, the adjustment process did cost me $20, but it comes with a 30-day guarantee should I need any more fine-tuning. Thank you, Columbus Eyeworks! I will definitely be returning for future eyewear needs. read more

Wonderful experience. The Yelp reviews were spot on. Do not hesitate to give them your business. read more

When I was looking for the perfect place to get glasses, I found out Columbus Eyeworks wasn't the place for me. I had to walk up to associates who were sitting at their desk, before they asked me if they could help me out. I responded, "Of course, I'm curious why I should shop here." After one associate rolled her eyes, and scoffed at me, the other associate replied "Because we're in an awesome location, and we have stylish glasses." I was then told to browse the store on my own, then let them know if there's anything I like, or to write it down myself incase I wanted to come back. When I go into any retail space as a consumer, it's imperative to be greeted by an associate who's eager to help me, who is in touch with the company culture, knows how to sell their brand beyond the fact that they are in the short north and have overpriced eyewear, and an associate who is standing because standing literally shows the associate is available and respects you on a basic level of human interaction. I proceeded to browse through their glasses and saw typical assortment of overpriced Ray Bans, Polo Ralph Lauren, etc... but I wasn't that impressed with their selection. No one seemed interested in making a sale.. I didn't have a prescription at that time but thats not anything to discourage someone from offering me assistance. Any associate worthy of their job would have insisted on taking my information, the styles I preferred, and would have offered to follow up with me if I needed them to. A week later I went to lease crafters and spent 1/3 of the cost to include an eye exam, lenses and frame for the cost of frames would have cost me at Columbus Eyeworks.... Just to be clear cost WAS NOT the reason I shopped elsewhere. read more

I'd recommend this place. Dr Koch has provided me with good care and did not rush through my appointment. He was thorough with my eye exam to provide me with 20/20 vision. Thanks Dr Koch for your care! read more

I just moved to Columbus and needed a new optometrist. Dr. Koch is the most thorough, informative doctor I've had. He gave me a few trial pairs of new contacts before I committed to daily lenses and his staff was incredibly knowledgeable and helpful. They also have a great selection of frames! read more

From all of the awesome reviews I thought this place was going to be wonderful however it was not. The doctor was friendly and nice so kudos there. Buuuut the assistant that helped me out was very standoffish. I had a question about billing which she seemed to become exasperated about and started being rude. I also got lost on the way there thanks to my GPS and the staff was absolutely no help whatsoever when I called to ask them if they could maybe give me some directions. They just sat silently on the phone as I tried to find me way. read more

Probably the best eye doctor place I've been to. They're very casual in both their appearance and demeanor, which is great. It's off of High Street, but the location is very bright and open. They know their stuff and can explain what they're doing if asked (which I did a couple times because I was very curious). They don't do the puff of air that scares most people away! Not only that, the staff was very helpful with me picking out a pair of glasses! I've got the worst eyesight out of all of my friends (nearsighted + astigmatism = whee) and they took the time to check up on me and give their input on frames I was picking out. read more

I been to these place when I used to live in W Worthington Franklin OH. This place is in the Short North of Columbus OH and the parking I can recall was a BARE! This place can be supper pricely but the staff was great! Not sure what is the bad rap of this place is? Besided hard to find parking and few over price glassies! read more

I've been coming here for the amazing service and recommending them to friends for years now. Recently, I needed an out of warranty repair and Adrienne went above and beyond with a creative solution to get the work I needed. read more

Almost never a wait, a witty DR and a staff that can crack a few jokes. Oh and I can see again sooo automatic 5 stars!

Despite not having an appointment and their a/c not working, they got me in right away because I was having a vision problem. The doctor is super nice, and explained everything that was going on. I was excited when someone asked me for an eye doctor recommendation the following day. read more

Absolutely the best. Dr. Koch is super knowledgable and ready and willing to answer any questions you may have. He and his staff are all super friendly, and they offer a great selection of frames. It's in the Short North, but they have a parking lot! Couldn't recommend this place any more. read more

Excellent eye care and a very courteous staff.

Great experience with Columbus Eyeworks. The staff and doctors here are very friendly and professional. The location in Short North is convenient, with off street parking available in a private lot on Hubbard. The appointment / registration process was painless, as was the exam. Good selection of very stylish frames. Office and showroom are very chic - definitely a bonus. read more

I used to think I saw pretty well with my glasses and former Optometrist. I also had the services of some of the best opthamologists in my long life and I thought they helped me pretty well..... Well, I was wrong! When I first went to Columbus Eyeworks, I had the most thorough exam ever in my life by the extremely competent (and very nice) Dr. Koch. Now I really CAN see... and I have five pair of the most fashion-forward glasses possible. If you want to see and get noticed while doing it, this is the place to go! read more

Great selection of frames, very modern styles. The location is very convenient, I got new glasses, got lunch at the Hubbard Grill, then went to the Dentist right next door for a cleaning all within 3 hours ! Happy eyes, happy teeth, happy tummy, you can't beat that! read more

Worst customer service experience...ever!!! I walk in on a Saturday morning with my 8 year old son and 2 year old daughter looking for some really cool frames for my son. We already have the prescription, so I cannot comment about the doctor, I checked out the website the night before and thought this is great it seems like they have a great selection of not so boring frames. We were the only ones in the place and still employees, yes plural employees, sat behind the desks without even greeting us. A woman, Cathy I think, not sure because she never gave us her name took us to the kids section and said these are the kid frames. So my son and I start looking, we find a few we like and start setting them aside. We asked her if she could remove the ridiculously large anti theft tags so we can see how the frames properly fit. My son is at the age where he is in between children's frames and adult frames. This goes on for about 15 minutes all the while she is very abrupt and does not seem like she want to help us. I look around and all the frames were gone that we had set aside and I saw her putting the anti theft tags back on them. I said, "Where are all the frames we had picked out?" She said, "Oh I thought you didn't like them so I put them back." It was as if she was right behind us putting frames away and putting tags back on like we were going to steal a frame??? So, as I am starting to get upset about the way we are being treated, I said, "I need to go change my daughters diaper can you run our insurance?" Before I go the car she said, "There is already an authorization on file," I said, "Yes we were looking at frames in Grandview." She asked "Are they open? Can you call and have them cancel or I will have to call VSP." as if this was a HUGE inconvenience for her. I said, "Sure I will call them." I made the phone call and told her to go ahead and run it I would be right back. I came back in and a piece of paper with our insurance information was sitting on the table next to my son, and she was behind the desk just standing there. We waited a few minutes and I said to my son we are leaving. We walked out and while I was putting my daughter in her car seat, she comes outside and says, 'Do you want to cancel your order?" I said, "Yes we are leaving. You are not taking care of us, and explained to her how I felt about what went on in the store and she said, "Oh I'm sorry we are short staffed today." I said. "Really because when we walked in we were the only ones in there and yes cancel our order." I left there shocked and amazed at how we were treated. While they do have a great selection of frames, I would not recommend Columbus Eyeworks to ANYONE. So in the end my son will have some awesome frames not from Columbus Eyeworks but from Eye Designs in Grandview. They are wonderful and know how to treat their customers!!! read more