They just Don't want to help clients. Throwing calls from one agent to another. Liars, the worst costumers service providers ever!!! read more

Comcast Xfinity - Internet Service Providers Near Me

We pay $3,600 annually (internet and cable) for your services, but your outages in our area are frequent, and the internet strength is very inconsistent. The internet strength swings from strong to weak to strong. Often the internet strength is so weak that other products we pay for do not work. I'd request a service, but I've already heard every excuse in the book. Unfortunately, we are no longer receiving value for the services you are providing. read more

Can't get a decent customer service person on the phone. No one cares if your service works and they have so much business they don't care about yours!! If they don't fix my issue when they come out - if they show up- I'm switching and they can kick rocks. No sense of urgency. This company has gone in the crapper. read more

I've had Comcast/xFinity Internet for 16 years, and every interaction with customer service has been extremely frustrating and awful. The system almost seems designed that way to avoid having to address any issues. And now with the AI agents it is worse. The AI can't actually take care of any problems, so it's yet another "wall" before eventually getting to a person, who also can't help you, refers you to another person who's supposed to call you but never does. Rinse and repeat so many times you've wasted hours on a simple issue which in any other business you could have managed easily on their app. I give up. Going to cancel, but I dread the hours it will take to do that. read more

Surprised at how incompetent Xfinity and their staff are being in the 21st century. I selected a plan because it is advertised as having infinite data for 5 years at no extra cost. After the first month I got a notice that we went over our data limit. No charge this time but next month I would be. I called Xfinity they said because I didn't "check a box" during sign up I can't get the deal even though it's literally on the plan I have selected in app, it's just not reflected in my bill. I asked if they could add unlimited data to my account as it's a perk I'm supposed to have, after 5 reps, multiple attempts to talk to a supervisor and being denied or hung up on, they said they couldn't help unless I'm willing to spend $25 more a month. complete and utter BS. Only had a for a month and switching back to AT&T. Do yourself a favor and skip out on Xfinity until they get their S together. read more

Comcast Xfinity - The Xfinity plan I have selected and advertises unlimited data but they are still charging me and will not fix bill. - Internet Service Providers Near Me

Walked in and picked out a top line 16Pro and it was down hill after that! With about half a download from my previous contacts and missing apps I had to manually find and then My wife walked in a few days later and pick out a new phone for herself and was treated to a new phone cover, free charger and free car charger and I felt like I was standing in the street naked, because I sure as hell wasn't told anything about any FREE STUFF! So please note: All the new apple phones have changed their power cords that means there is a lot of obsolete cords getting put in the drawer to most likely never to be seen again! So ask yourself the big question! Buyer be aware! Do you want to pay $120 for a peripheral charging system? You don't have a choice! read more

It's too bad they don't have negative values in their rating - that would be more appropriate. These clowns overcharge you, continue billing you after you move and cancel service, then keep you on hold for over an hour only to talk to someone you can barely understand, then they disconnect you, not to call you back, having to redo the entire experience again. I strongly recommend any potential customer to go somewhere else, and any potential employee, to find a better company to work for. Comcast is pure and sincere garbage. read more

The company doesn't deserve 1 star They deserve minus 1 star 4 hours later I can change the service It's ridiculous that when they sign you in. Takes seconds, but if one needs to change something, takes hours and it's still not completed!!! Do not use this service provider!!! Rude and not knowledgeable people who do not want to help. Sitting in Philippines, India where ever else and do not want to help..., Just ask questions and questions in order to tell us that they can't do anything. Really upsetting and we strongly recommend not to use their services! read more

"Comcast and Its Contractor Damaged My Property--Then Corporate Played Games for Two Months" I am writing this review to warn Houston-area homeowners about what happens when Comcast's contractors damage your property: denial, deception, and delays. The Incident (January 6, 2026) An unserviced truck operated by The Aspen Company--displaying both Comcast and Aspen signage--parked in front of my home for four hours. When the driver finally moved, I discovered the truck had been leaking engine oil onto my asphalt driveway facing my property. The driver admitted he knew about the leak before parking. The Failed Cleanups Aspen attempted three separate cleanups. Each failed. The third attempt used harsh industrial chemicals that did not remove the oil but instead destroyed the asphalt binder, causing the surface to deteriorate and granulate. My property now has permanent damage that has reduced its curb appeal and value. The Lies (Documented) What followed was a pattern of corporate dishonesty: * January 12: Aspen's Makailah Cooley falsely claimed a power wash had removed the stains. It had not. * January 20: Comcast's Allison Michael falsely claimed cleaning had occurred and offered $55.41. On that same day, Aspen's own photographs showed the stains still present. * January 25: Allison Michael falsely claimed I was "satisfied" and offered $110.82. I was not satisfied, and the photographic evidence proved it. The Runaround When I demanded $10,000 compensation for permanent property damage, Aspen escalated to their legal department. Comcast then tried to push me back to Aspen, claiming I now had to deal directly with them. This is legally incorrect--Aspen was acting as Comcast's agent, and Comcast remains fully responsible. The Current Status (February 2026) The oil stain remains. The asphalt is permanently damaged. Two months have passed. Multiple Comcast representatives have made false statements. And Comcast is still refusing to take responsibility, hoping I will go away. My Warning to You If Comcast's contractor damages your property, do not expect Comcast to make it right. They will lie, delay, and pass you between departments until you give up. I have documented everything--emails, photographs, and a timeline--and I am prepared to take this to court. Verdict: Comcast prioritizes protecting its bottom line over protecting its customers. Choose another provider if you value accountability. read more

Absolute worst internet service ever.... Horrible customer service and they're always increasing prices without telling you... then they spam you non-stop with added offers trying to get you to buy more. The actual service is even worse because it never stays connected and the speeds suck. Go fiber and save some heartache. read more

Earlier this year, Xfinity notified me that my internet bill would jump from approximately $80/month to $130/month. Frustrated, I called to address this, but their customer service was a nightmare--getting a live person on the phone was nearly impossible. After much time and exasperation, Xfinity offered me a new rate of $85/month, but with a catch: I had to pay $130 for the first month and wait for a refund of the difference the following month. Essentially, they locked me in for two more months. Before my service period ended on May 20, I called to cancel, only to be told I was already paid through June 20. When I requested to cancel effective June 20, Xfinity informed me they couldn't process cancellations more than 30 days in advance, so I'd need to call back after May 20. For clarity, Xfinity's billing cycle involves autopay on the 7th of each month as prepayment for services through the 20th of the following month. At the beginning of June, I arranged for AT&T to start new service on June 18. I then called Xfinity to cancel, and they offered me $65/month to stay, with the flexibility to cancel anytime. I agreed, thinking it would give me time to compare both providers' offers. On June 5, I called to cancel service effective June 20, aiming to avoid being charged for unused service and waiting for a refund. As someone on Social Security, I need to manage my budget carefully and prefer to keep control of my money rather than chase refunds. My goal was to end service on June 20, the date I'd already paid for, without additional charges. Shockingly, on June 7, I received an email from Xfinity thanking me for a payment of $112.26--neither the $85 nor the $65 rate I was promised. This amount seems completely arbitrary and deceptive. I called again, and they claimed this payment covered service through June 20, contradicting what I was told during my pre-May 20 cancellation call. Even worse, the rate exceeds both the $85 and $65 offers, and I have no idea where this $112.26 figure came from. During this call, Xfinity suggested cutting off my service immediately (within a couple of days) and issuing a rebate. I declined, as that would leave me without internet until AT&T's installation on June 18. Now, I'm stuck with a mysterious, inflated rate of $112.26, and there seems to be no recourse. I'm deeply disappointed by Xfinity's inconsistent billing, poor communication, and apparent lack of transparency. I caution others to be wary of their practices. read more

They lured me into their mobile service plan. I must have spent 30 hours over the course of a week, dealing with 20 different individuals, most of which dropped every ball that was handed to them. They're tech dept is completely inept. So far, the internet and cell service has worked, but its only been a couple of days since the malaise and confusion of switching over 3 phone lines and upgrading a phone purchased through them. read more

I honestly don't have a problem with the service itself, I just wanted this work order I have been trying for 5 years to get done finally completed. I called last Thursday (10-17-24) again, reassured that someone will come out the next day and replace this old cylinder in my backyard with a new one. NO ONE CAME. That's all I want. This is a hazard, especially since the grass cutters can cut these important cables at anytime and affect many many people in the area. Please come out and fix this issue once and for all. read more

Comcast Xfinity - Internet Service Providers Near Me

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I need your help. Well I have called Xfinity since the tornado 5.16.2024. Requested (3times) tech to come and fix the wire brought down with a big branch on it Then yesterday a storm with a big branch on the wire is now blocking my driveway. I called yesterday and they changed it for today .. I called today and was rudely disconnected by my BLC manager Maria # 4232816 After waiting for almost 1hour read more

Service too expensive for cellphone. I thought I was paying for a year not monthly. I'm on Social security and receive only 1500 dollars a month. read more

I tried to get a price for a better plan by going online. Info that came up was to call a number and you would get a live person. Did get a live person who had my account info but kept asking questions. Finally she said she had all info and would get back to me with new pricing in a few minutes. She then comes back and and starts asking more questions. I was having trouble with my phone and she told me she would call back in about 5 minutes. Has been 20 minutes and no call back. Also the lady talked so fast I had a hard time understanding her. I was on phone with her for 30 minutes.you You would think after 30 minutes she would have new pricing but they did not. Thinking about going w A T & T. Don't know if that will be any better but I am frustrated with comcast xfinity read more

AWFUL. if I could give it a zero I would. The wifi never works, we bought the product they made to help "distribute the wifi evenly throughout the home" but it made the wifi even worse. Even with one of the plugins of that product right next to me my wifi would randomly shut off. Never buy Xfinity it is awful, they are robbing you of your hard earned money in broad daylight. I would rather go without any wifi than give another cent to this useless company. read more

My internet goes out all the time. I pay too much money to have service go out this often. Maybe it's time to show this huge company they are at our mercy and we are going to stop being at their mercy. Time to look for alternative company for internet. read more

down for a whole freaking day for network improvement in Houston. I'm switching to ATT. They can keep making improvements couple times a month going forward. I hope they stop advertising it's reliability because it has none. read more

I had a major problem with xfinity and billing ect. First its hard to get a customer service person on the line. Second it took 3 times to straighten my bill out. Carlos was patient and kind and fixed my bill. He gets 5 stars. Xfinity needs to work on getting a person to talk to. For that I am giving a 3. If they fix that issue I can give 5 stars. Thank you again Carlos! For your help. read more

Worst customer service I have ever experienced. I've had my services cancelled twice without my consent or knowledge. Agents are generally not in the USA. read more

Customer service is the worst and deserves a -1. The pricing is very deceptive because I was led to believe I would get a free phone line along with my promotionally priced internet service for 5 years however the phone line was only free for one year and once I decided to drop service they charged me for one month of phone service. Aslo it is very difficult to cancel phone service even if I ever decide to go back to xfinity for internet service I will never add phone service also I was offered an Ipad tablet however when I took it back inactivated they wanted to charge me $25.00 activation fee because they had to activate to return it. Their return process is just overly complicated I have never dealt with anything like it. I have ATT internet now and don't see myself going back. read more

If your former flame is very particular, then go instead to Ex-Finicky. I don't have enough time to tell you every detail about the issues here, but let's just say there are too many to list. Some of the basics are - unprofessional, and they don't know their products, and basically say whatever to get the money and then you're signed up... and good luck getting things fixed or canceled. There's a reason for the ratings. A lot of the stores are like this these days so I highly recommend you be careful. read more

Comcast Xfinity - Introducing my x - Internet Service Providers Near Me

I gave them 1 star because 0 stars is not possible. They have great TV and Internet options at great prices. The quality is also great....until you have a problem. My cable box went out and there was an "AI assistant" to help. I went through the troubleshooting steps and the "assistant" said all fixed..goodbye, but it wasn't. So I called. The phone AI would not let me speak to a live rep, just kept offering to send me to the "AI assistant" online. I was like a dog chasing his tail and all I needed was to schedule a technician. I went online and found MANY other angry people for the very same reason. You CANNOT talk to a real person when things go beyond the AI assistant's script. If you only exoerience common problems where a set top vox needs rebooting you are fine, but pray nothing else ever happens. read more

Beware if you use a ton of data on xfinity mobile they can cut off your service without warning. This happened to me this morning. I tried call my friend first thing this morning and was redirected to a rude customer service rep for xfinity mobile. The guy told me I'm using to much data and can will cut my service off even though I pay for the highest data plan they offer every month on time. This is nothing to do with payment. Strictly about data usage. They cut me off this morning and the rude rep said they will do again if I continue to use to much data. I asked "you can cut my service off even though I pay every month" he said "yeap". Not professional at all. And if you ever dealt with their customer service then you already know how much of a headache that is. I've never heard of this happening until today. I strongly recommend not using xfinity If you can help it! read more

I wish there was a way to leave negative or no stars. I hardly ever leave reviews by the way, but I want this to be a warning to anybody who thinks they want to sign up for Comcast Xfinity. Don't do it!!!!!! it's a complete and total rip off with so many hidden fees, zero customer loyalty, horrible customer service, bills with so many hidden fees you ARE getting ripped off COMPLETELY. After being a longtime customer, I finally made the switch and I save over $200 a month. $200 a month is a lot of money for people and is for me. I have 5G Internet now with frontier and I went to sling TV and get every channel I ever watched in the first place. Basically my Internet is as fast as a business Internet. I do not have interruptions and I don't have to worry about being ripped off. And with auto pay, I get it for $65 a month. Comcast was charging me 275 a month. Make the change today and save a lot of money for Christmas. I have had absolutely zero hassles making the switch and I have been very happy for the past four months. When I took all of my equipment and dumped it off at the Comcast Xfinity store, I walked away, feeling totally empowered. No more big business stealing from us people. Frankly, I hope they go under. They deserve it. read more

There are Lot of outages observed in Richmond area in the last few weeks. Tried calling customer care, but no use.

If you ever have any billing issues their 1800 number is absolutely ridiculous & the most unprofessional service ever. They are all outsourced to a Philippine call center. I was billed for cable for 4 months after transferring to a new apt. The only issue is the service wasn't active. The only active service that had on my account was the internet. They promised me a bill credit for the inactive service. They only sent me a credit for 1 month & they could not explain why after an hour on the phone. They also mute their phones & disappear once they realize that they aren't making any sense of the phone call. I'm disconnecting the service as soon as I source out another provider. Xfinity literally stole my money as they charged me for services that were not on my account. read more

Almost $500 down the drain and still no WIFI TLDR: very dysfunctional service delivery, money better spent somewhere else. In all fairness, this company keeps texting every day asking for feedback. To give credit where it's due, I'll start with the good.... In-store customer service has always been kind, service technicians seem to mean well and when they do show up they come on time, and when the network works it works great. The experience I had with this company stunned me by how bad it was. Their errors in order of chronology: 1. My first router with them had the wrong setup instructions. 2. The app's feature to schedule a technician to help set the wifi up was broken. 3. The technician that came out said that they gave me the wrong gateway model and did not fix my wifi. 4. Xfinity did not refund me the $100 for the service tech appointment despite the company's money back guarantee. 5. Xfinity charged me a second activation fee and assigned me to a higher cost wifi plan despite me still getting no network at my home. 6. Xfinity gave me no option to cancel when I requested they do so. 7. The app blocked me from making changes to my account while my wifi was not working. 8. They charged me hundreds of dollars over months of time that I had no wifi and no option to cancel. 9. Xfinity said that second technician that came out would cost me another $100 despite that it didn't get fixed. 10. The second technician that came out had to replace the new router with the old one that I started with saying the "wrong router" story I had been told was false and it just needed to be reassigned to my account. 11. Every call to this point to customer service resulted in no success. 12. Customer service told me that diagnostics said the wifi was active and therefore there was nothing they could do to fix it. 13. A final customer service call lead the technician over the phone to find out that the company had neglected to wipe the data from the previous users account from the router, and fixed that issue which allowed me to finally set up my wifi after 3-4 months of having none. 14. After notifying the company of my need for refunds they informed me they didn't have any record of those charges and therefore couldn't accurately issue one. 15. I had to pay them close to half a thousand dollars just to have them admit their mistake in giving me a router assigned to someone else and reset it to my account with one click. 16. They say have a money back guarantee policy but that is completely false. 17. The third technician they were going to send out got auto-cancelled since they checked my router (while still assigned to someone else's account) and saw that it was working since it was plugged in but were unable to solve that issue with two technicians, 5 or 6 times contacting customer service, and visiting the store employees. 18. The robot on customer service took 20 minutes and was clearly broken as it would only take yes for an answer out of the array of options it presented 19. The people at the store every time keep identifying me by another persons name and number despite the fact that I gave them my ID and contact info more times than I can count. 20. Theres always several employees not doing anything just hanging out in the store even when there's a line of customers. 21. They offered a phone line and I did not accept the offer and declined paying for it and tried to charge me anyway, causing me to close that bank account and open up a whole new one. As I said, credit where it is due, they have a great product when it works, and every employee and service technician I've been helped by seemed to genuinely care about their job and helping fix the issue going on. But the amount of mismanagement in their service delivery as a whole company lands them at either #1 or #2 of the lowest rated companies to buy from and work for nationwide, and on apps where reviews are not faked or unfiltered, they rarely are able to earn anything above one star. Under the guise of a good product, this company is only able to survive off of theft and monopolizing off of the apartment market. This is a joke of a business being run by clowns. read more

Anyone else have problems with Xfinity/comcast wrongfully sending you to collections after agreeing it wasn't your account or your debt and telling you they would remove the account before sending you to collections? Or their customer service phone reps making promises to you but the other teams stating they cannot fulfill the promise they made? Or the legal team trying to convince you that someone else's debt is your debt because it's "household" debt and you lived at the same address? What about them refusing to send email correspondence? The representative actually told me it's a policy to not send email correspondence. This whole company is built on taking advantage over customers and knowing how to work the legal system. STAY AWAY read more

Comcast Xfinity - Chat transcript with Xfinity - Internet Service Providers Near Me

Comcast Xfinity is hands down THE WORST service provider I've ever used. it is IMPOSSIBLE to speak with an agent. Their agents have such a heavy accent that it's hard to understand them once you finally get one on the line. read more

This Xfinity mobile is a joke. the representative offered me a new free phone line for one 12 months and 400 discount for a new IPhone 16. but after I activated the phone they said I am not approved to get the 400 dollar discount. they also add 2nd line with trade in IPhone 12 for 16 for free, but after activation, they said I can't get it for free and I have to pay 248. I also add 3rd line with trade in IPhone XR for Iphone 16 with discount of 450, but after activation they said can only approved me for 120. This is ridiculous, most of the operators are lier, they just try to get you signed up for their service then turn around to over charge you Or disqualified you. Don't believe in what they say to you. they say things don't mean it. every one please stay away from this company, it is a scam. read more

Horrible internet, cable, home security, etc. provider!! Inability to talk OR chat with a customer service representative. I live in Houston and even with relatively small storms the internet will go out for days. I live in a condominium complex and owners with Verizon, T Mobille, AT&T, etc will have minimal or no service interruptions while I am without internet for days if not week(s). Tropical storm Beryl wiped out XFINITY (but not others, like Verizon and T mobile) services for many people in the Houston area on 7/8/24. It has been 5 days and Xfinity sends generic, vague messages regarding their restoration efforts; do not give anticipated date or range of dates for service recovery based on location; lack the service staff and technician volume required to fix damages to their network; have a poor network infrastructure that is easily prone to weather-related damage irrespective of the extent of the damage! PLEASE DON'T GIVE YOUR MONEY TO THIS HORRIBLE COMPANY. THEY ARE A DISGRACEFUL COMPANY! Go with another provider. read more

Extremely poor quality of service. They try to sell you something when you call. They do not maintain the equipment and their amplifier at 8422 Wind Forest Dr. Box 14702 power box has rusted away. They call every day and asking if I still need service. I pay for 300 Mbit download and they are sometimes in the single digits. I have been a customer for over 20 years. I have had enough read more

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Horrible Customer Service!! Been without cable or internet for 2 days...Several calls routed to call centers in Bangkok...Company is Unsatisfactory! read more

Wifi sucks and your bill will be higher than they state. It's impossible to talk to anyone on the phone with the ridiculous automated lady who is absolutely useless. read more

connecting to customer service is impossible i would switch providers if i could. Robot answering the calls and never able to connect you to an agent read more

The company itself just pi**ed me off all together .. don't tell me you'll do something and I spend my money for y'all to just lie. Then kept giving me someone else's name who don't even live with me. Y'all are a joke. read more

For years it was great. The boxes worked and TV was easy. Now the boxes don't work and the streaming is HORRIBLE. I have just about stopped watching TV because it is impossible to get through a show without having it freeze or cut in and out on every other word. BEWARE before signing up. It has been great until the last year (we have been with them for many years). Now we are looking for something else to go to because the service it terrible and it is expensive...we are paying for frustration and headaches! Wish I could give negative stars. read more

Do NOT get xfinity no matter what they tell you. They use any and all excuses to shut off your internet and will not tell you when it will come back on, or they will just outright lie to customers about the time it will come back on, only to push the time back every time without fail. read more