SOS WITH VZW NETWORK TODAY. they posted a sign on the door and kept their doors open which I appreciate that. Their WiFi working fine. Which you can connect to it to text and FaceTime that's about it I NEED MY CREDIT FOR NO SERVICE FOR A HALF DAY AFTER BEING A LOYAL CUSTOMER For 18 years. People have kids, bills, and things to do read more

Verizon - Mobile Phones Near Me - Houston, Texas

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Insanely long wait for walk ins during the holidays. We're third in line and have been waiting over 20 minutes. Appointment suggested. read more

Verizon - Insanely long wait for walk ins. Appointment suggested - Mobile Phones Near Me - Houston, Texas

Misti was very useful and a great help in assisting me with my needs , ask for her whenever you're visiting this Verizon store .

I got a very genuine care at this location! My online order failed twice and the call center was unable to assist effectively. I spoke with the branch manager over the phone and she confirmed availability of my device prior visiting. Thank you! read more

We've been loyal customers for over 13 years and have always been pretty satisfied until tjh last couple of years where they have gotten worse and worse taking every opportunity to penalize us for the most ridiculous things! No customer service at all anymore and we have decided to switch to another carrier because we don't believe in a company that doesn't value their customers and especially when they have received loyalty for many years taking in over 600/monthly just on our account. Don't waste your time or money with this company, Verizon is no longer worth it! read more

I like rising to the occasion. In fact, I like Verizon to the occasion. We're on Verizon and we pay way too much for our services. I came in to talk to them about switching to a different company and could they take some money off the bill and they had no interest. They weren't too friendly. We did pick up the accessory that Barbie needed so I'll give them an extra star for that. read more

Verizon - Keep your eyes on Verizon - Mobile Phones Near Me - Houston, Texas

Longtime business customer in Houston, TX. Had the most convoluted and unsatisfactory experience with phone customer service where they advised I needed to go to a store in person. Drove to 9431 Katy Fwy, Houston, TX, only to be advised that was wrong information due to the nature of the issue. Instead of turning me away as most would, the Store Manager (Mark) took his own time (which was over an hour) making multiple calls to customer service and facilitating an equipment return that "Corporate" could not resolve. Corporate literally advised I would need to drive to Irving TX (3.75 hour drive!) to take care of issue! Mark kept at it to help me and got the job done. Thank you Mark! Your determination and care for your customers is why Verizon still has our business! Future equipment purchases will be made in person from this store only. read more

I'm here spending my money and waiting on you to activate my new device. I need to pee so I'm like we're is your restroom and I'm told sorry we don't have a public restroom. Well I'm a customer and their are a few other Verizon Stores near by and they have restrooms, So you would assume they would as well:( I guess I have to hold it but next time I will go to another store. read more

This is the most fraudulent company I've ever encountered in my life. Somebody went and bought 10 or 20 phones under my name, and you guys have the audacity to claim that it was me. However, you won't show me any documents that I signed or even how I paid or anything about those phones. But you claim that the debt is true and invalid yet you can't show me any proof. You guys are scum and I hope somebody reaches out to me and I'll be glad to take this down as long as you guys help me get all your lies off my credit report. If that doesn't happen, I will continue hammering you guys and sending you verification of that letters and I will get Attorney and I will fight you to and Nail to get this off my credit report. You guys have completely pissed me off and I will not stand for one day longer read more

I went to this location today around 7pm.The manager at this location customer service was HORRIBLE. I am currently a verizon customer and have never been to this location. I was trying to get a phone for my business and the lady that worked here didn't know what to do so she asked the manager. The manager began to try to set up my business account. He went against the policy a few times one to begin to say to me "How do you even know about _______??" Which was extremely rude to me I have a business of course I know everything that is required for my business. He stated my application was put on hold for some reason and did not give me any explanation. Everyone has the right to know why their application is on hold. He called the number and at first stated that no one might answer and let me hear while on speaker. Had the phone on speaker the whole time but when the lady answered he removed it from speaker so I could not hear. He hid my confidential information which I will be getting a lawyer he has went against policy. read more

Went into the store around mid March (last month) to upgrade my phone from Galaxy s5 to s7 edge so that I can have a spanking sharp new camera for my spring break vacation. Prior to my visit, I knew that my phone WAS eligible to upgrade since I remembered getting the s5 in Feb. 2 years ago. But NO! Jessica told me otherwise!!! After checking my account on her tablet with my phone number, I was informed that I couldn't upgrade my phone until mid April. "Come back in a month so you don't have to pay extra to upgrade your phone". I asked her to confirm that info twice and she gave me the look like why the heck I'm still here bothering her. Well woman, sorry that I was being so confused and contradicted because I thought I was eligible to upgrade (which again, I WAS, indeed)! Not only that I went online to check my account again for the actual date, the associate at the Gessner store also confirmed that my eligible date was 2/14/16! Anyhow, I mainly want to write this review with high hope that Jessica can get recognized for providing "such" customer service and managed to save the store from selling another s7, especially to those loyal customers of Verizon like myself. Needless to say how "satisfied and happy" I was with the experience. If I could rate this location negative 10 stars, I would in a heart beat! I'll take my business where they actually want it. Thanks for nothing. Sincerely, The customer who got away. read more

Verizon - The screenshot I took from my online account. Can someone please help me to find where it says "mid April" on here?!! - Mobile Phones Near Me - Houston, Texas

Great experience here with Sketch. I brought in a new iPhone 13 that was having a tough time activating. He resolved it in 15 min. Quick, painless and professional! read more

Went in, didn't wait long. Sketch, the gentlemen who helped us, did a great job and really knows his stuff! I'll be back for sure.

When all reviews are the same, something must be addressed. I just had a very similar experience in this store. My phone is not working and I was told that I needed to take it to Apple for a full diagnostic. Seemed like the sales person just didn't want to help me and was disappointed that I wasn't resulting in a sale today for him. Condescending and complete lack of customer service. read more

The worst experience, unprofessional, horrible actitud , lack of knowledge and all from the GENERAL MANAGER, can't wait to robots replace them all. Btw she was so proud to be the GM , looks like they don't get customer service training at management level read more

Purchased an Apple Watch Series 6 Silver Stainless Steel 40mm Case with Milanese Loop in Silver on 12/17/2020. The watch was a gift for my wife. She has been having trouble with the magnetic band not holding. Since the watch has been in our possession for more than 14 days, they will do nothing to rectify this issue on a $800 watch. Whatever you do, buy your Apple products from Apple, NOT from Verizon read more

I make an effort to avoid this store, they have changed management over the last decade but the store's customer service is the worst. I will drive to the post oak location if I need a SIM card. The people who work here are sales people and provide little customer service, they will do everything they can to open a new line rather than help setup a device on an existing line. Local management or store ownership doesn't care given the location is ideal, just off the freeway in a high income area of town. read more

Maria helped me with my phone issue. This store is great and clean. They are truly honest. I appreciate them helping me with my issue which they solved in 5 mins. Great manager! read more

I just wanted to speak on my experience with Roxanne, specifically. She offered to call the billing department as they didn't have direct ability to issue refund for travel passes that had been applied to my account while on a business trip. One: I never knew I had a travel pass or that I would be paying for one. Two: I had my phone on wifi the entire time and never realized I was using said "travel pass". I checked my bills 2 weeks later from arriving home and it had an additional $140 added to it making it $300.......... That's crazy..... I've never had any issues with Verizon, my bill comes out automatically each month so this was crazy to me. We had spoke to a total of 3 people over the phone in order to come to a conclusion: me being refunded $120 for the travel passes. It was like pulling teeth trying to explain to this why me being charged for these travel passes was wrong and that despite my lack of knowledge regarding the travel passes, I should have been refunded or credited immediately. There really was no reason to be on the phone for over an hour but she held it down and made sure I got the refunds so I just wanted to let her know I appreciate her time, energy & her patience. Thank you girl! You deserve a raise without being offered a management position (because we all know ain't nobody wanna be a manager ) read more

I didn't have good experience before with this store in the past years. But this time, I received excellent help from a guy called Tyshawn Whitt. My Galaxy 9 phone's MMS never worked. And I really need to use it this time for projects. we thought he will tell me my phone has issue and make us leave, and I was thinking about go to other stores will have better luck. But instead Tyshawn had so much patience . He was on the phone with his colleague and test it again and again. Finally it worked. Go Tyshawn! Thank you. I am so lucky to get the MMS worked. So happy. read more

I wish I could give them negative stars. I find them appalling and dishonest. My daughter had her phone stolen at a restaurant and she went in the next day to get a replacement. The sales rep never checked to see if we had insurance...which we did. The month before my husband got the family insurance and didn't tell her. The sales rep made her buy out her last phone and sign a new 2-year contract to purchase the new $800 phone. I happened to be looking at the bill and noticed the charge for insurance and went into a store by my office and was told it was insurance and after further investigation learned we had it when her phone was stolen. When I went to this Katy Fwy store where Justin the sales rep helped her read more

Went here with my boyfriend because he finally shattered and killed his phone with AT&T and decided to switch to Verizon as well as buy a new phone. We had previously gone to an AT&T store as well, and weren't really sold on renewing a plan there. He was able to open a plan, get a new phone with accessories and managed to get sold on a tablet, all within an hour. It's only been less than a month, so we will see how Verizon's customer service holds up. Overall, we got what we came for and the staff was friendly and accommodating even on a late Sunday afternoon. read more

Tried to return a phone today I recently bought here. There was a misunderstanding about the return policy on my part. Although it was my fault I could not return the phone I feel like the manager on duty could have handled it a little better. He basically told me "nope, there's nothing I can do for you" and made me feel like I was stupid for the reason I wanted to return my phone. I've been to 3 different verizon stores numerous times and have ALWAYS received bad customer service. They are always arrogant and act like they could careless about helping me. read more

Don't believe in the Gulfcoast Special! It's nonexistent! We were told that we OWN the equipment but found out that we NEVER did. We switched to Sprint and will soon be trying out T-Mobile or going back to AT&T. Data charges will get you. We're so disappointed. read more

Verizon - Be ready to fork out some cash! - Mobile Phones Near Me - Houston, Texas

This Verizon location has all bad reviews since 2014! It's 2019 and nothing has changed! Why hasn't this location done anything about the crappy customer service! No one is up front welcoming people at all! Most of the reps stay in the back chilling. They hate helping customers. ITS YOUR JOB TO DO SO...so why aren't you doing your job? I expected better since everyone talked so much hype about Verizon. I hated this location since the minute I walked in. Waited 20 minutes and no one said anything. Of course they weren't gonna get a sale out of me, I just wanted to see if someone would do their job correctly. I got impatient at the 20 minute mark and left. UPPER MANAGEMENT PLEASE DO SOMETHING ABOUT THIS LOCATION!!! TRAIN YOUR EMPLOYEES!!!!! read more

For the last 6 months I have been calling Verizon to lower my bill because I felt like $178.45 a month is too much to be paying for Internet and TV service. Almost every month when I called I would hear the same thing "Sorry that is the best we can do". I started calling around to see if I could find something cheaper so I called TWC ( Time Warner Cable ) and they offered me $125 a month for TV with 2 DVR and HD boxes, Internet (fast download) and home phone which would save me $53 per month. Today I called Customer Service (who couldn't find my acct) then found it, transferred me to Disconnections and Disconnections offered me $128 since they knew I was going to leave them. Why didn't they offer this to me a month ago or even 6 months ago when they knew I was looking for something cheaper. They then transferred me over to John the Supervisor who also told me that since I was cancelling I would have to pay a $160 termination of contract fee. I informed John that Verizon was actually in breach by not living up to customer service expectations. Before you switch to Verizon or if you are thinking of other providers, make sure you know what the competition is charging. Time Warner Cable came out on a Sunday to hook me up - Internet - 30 mg download, TV - 200 channels and Home Phone for $125 per month. Verizon - Learn what Customer Service means. Take care of business like companies like Glasses.com - you will learn how to take care of your loyal customers. read more

Update: Ultimately after 1 1/2 hours, I was able to return my device and not pay the restocking fee because it was a faulty device. However, I received my bill today, one month later, and the store representative did not disconnect my line when I returned my device, so I was charged for the line fee. I called customer service and she had to call the store to fix it, since they were supposed to fix it from the beginning. So I waited on hold for a total of 45 minutes. The customer service rep came back on the line and said the store rep had given her attitude and wouldn't fix it! The store rep would not work with her at all. The customer service rep on the phone fixed it for me, crediting my account for the line fee and the early termination fee, which I should never have been charged because the device was returned within the return period. Needless to say, I will never go back to this store and would advise anyone who reads this to stay away. read more

I've been a Verizon customer for more than 10 years. I've really never had any issues with service, so there's no complaining in that area. However, after the last Sumsung update for the Note 3, I had major issues with my phone. I couldn't get it to charge for anything! I finally stopped in to this location to have someone take a look at my device and see what the issue could be. I was quickly approached and assisted upon entering the store. That was where the good experience ended. I explained my issue to the employee and he took my phone to "the back" to plug it in to see if he received the same error message when charging. Two minutes later, he was back and said he had the same issue. He basically told me there was nothing that could be done and this wasn't because of Verizon - but Samsung. UMmmmmm, excuse me.....I purchased my device through Verizon - they dang well better fix the issue! He told me that "his co-workers wife had the same issue with her phone and she just waited until the next update came out and the issue was resolved." Really? Wait to charge my phone until the next update comes out? He said that because the phone was only 2 1/2 months old, they could do a factory warranty replacement, but it would have the same issues I was currently experiencing as it was all related to that system. Okay.... I was not in the mood to argue, so I took my device and was on my way. The next day I logged into my online account with Verizon and the awesome techs addressed my issue and quickly walked me through the steps to resolve my issue. All without waiting for that darn system update. I don't know if it was lack of knowledge, or laziness, but I was not impressed with the way my issue was handled in the store. read more

I wish I could give this location zero stars. By far the worst Verizon location in regards to customer service. Their attitudes are entitled and defensive, and the manager, Felix, blame their position on the limited customer/rep experience on Covid. All I wanted to do, was simply upgrade my phone and add another line. After almost two hrs we got almost nowhere with a deal and I walked out with two phones I knew nothing about. Unlike other Verizon locations I've been to with my almost 7 years with the company, I've never had to deal with reps who had absolutely no knowledge of their job and are outright rude with wanton disregard for solving the problems and issues of the customer. As another person explained, the reps at this location love to "create more problems than they do solve" and will in turn blame you for being problematic. In my honest opinion if you're looking for help with your Verizon needs try other locations in Houston Metro area, but I would not recommend this place to any existing or potential Verizon customer. read more

Why does this place only 1 star? I have had excellent service! This store has done absolutely nothing wrong in my eyes. The store is exceptionally clean, including the bathroom. I just wish they would have more phones in stock or they would ship the phone out sooner than 2 weeks, but that has nothing to do with the store, just Verizon Corporate. Now if I was rating Verizon Corporate, I would give it 1 star. Someone called me to get some information form my previous carrier. I didn't have the information with me when they called so they gave me a phone number to call and when I did, it was all a recording and did not have an option to talk to an actual person so I have yet to be able to get the proper information to them. read more

Two people keeping lists to "help". Then they don't even go off the list. Lady after me got assistance right away.... there appears to be several people not doing jack. I finally meet with someone then someone else gets on her computer.... doh Agent great though read more

Summary: Always review the service plans they provide you online as it may not be the one they give you. Staff needs to work on acknowledging customers in their store rather than to talk to coworkers about their fantasy football teams. With only 3 customers being attended to by 3 employees, you would think the 4th would acknowledge you came in by the time you've been waiting in line for the past 15 minutes. Once I got someone to attend to me, I got a rep who never looked up and represented the company like they worked at a prison cafeteria. Specific instructions were given to the rep on what was required with a goal to reduce costs. Upon a few minutes I was asked to sign off on what I assumed was the agreement which I had requested. Once home, I checked online and discovered that they did not provide what I had asked for and literally had tripled my bill. So I called customer service to fix it. Overall, terrible customer service in this store. Can't wait until you are replaced with a vending machine kiosk that dispenses phones. read more

I'll be extremely honest when I say that this location is the worst among Verizon's. It's close to my house so I been there around 15times for the past 8years and every visit I hoped that they have changed the horrible employees that worked there only to find out that the new ones are even worse!! The more Verizon upgrade its service the more this location's service supersedes it but in horribleness (4G LTE+ horrible). Recently I came to the conclusion that the real problem is the management. they recruit employees to reflect their image... Very dishonest, tricky, try to confuse you with numbers, and they only help you (get you proper attention and time) if you are there to sign new service, upgrade, or buy something... I've found that the Post Oak (next to wholefoods) is the best, super nice people and very helpful! You walk-in needing help and you walk-out all things cleared to your satisfaction. So if you have an emergency and absolutely in need to get into the bunker hill location, please make sure to record the conversation and/or have them write it down and to sign it by at least 2employees and 1manager with their 10 fingers Prints each!! It's basically like walking to a wolfpack cage! No surprise they employe a police/security guard for their protection!!:) read more

Very Friendly and informed staff. I looked at the reviews before I visited and found that most of the negative reviews we based on areas outside of the stores control. So I went in for service. Many reps were available available to help and I received quick and well informed service. Thanks Tom and Sabrina! read more

Never go here. I wish there was a better option in my neighborhood. They basically wanted me gone as soon as possible. I had an issue with iphone X installation and had a couple of clarifications. I have been to an AT&T store and they have helped me with the screen and other issues. If my business did not have Verizon I would drop them. Hope someone is reading these reviews on yelp and taking some action. read more

Awful, giving you different info every time you go there! I wanted the brand new note 4 so I pre ordered it, then it said it wouldn't come for another week so I was happy that when I ordered it in the store I made sure I could cancel that order and pick it up at the store... But of course I can't... Logic read more

My family and I were long time customers of Sprint, and we final had enough. The manager Iisha along with Misty and more of the staff help this family make the big switch. HAPPY HAPPY HAPPY is an understatement. We left with 5 new phones and an IPad. Thanks a million to all the staff at this location for making this a smooth transition for the Frank-Williams family. #Weloveourphones&service Thanks a million, The Frank-Williams Family read more

I am very dissapointed with my experience with them, being a loyal customer for them for 16 years. With the amount of money I pay them through those years, I expected a decent service at least from this location. Instead, when I told them that Sprint has offered me a great promotion for 4 lines and wifi (which cuts my bill in half and get 18gb of internet) verizon said they will only give me $5 off per month.Then the manager (big caucasian guy with glasses) came by and we asked him for a better promotion because we were a long time loyal customer for them, he said our service and phone range speaks for itself. Obviously, we weren't satisfied when that was his promotion and he seemed to got annoyed and asked us,"why are we here then?" Are you kidding me?! What manager had the audacity to ask any customer that? My wife walked out the door right afterwards when he said that and I had to explained to him, THE MANAGER, why we were still there. Unexcusely RUDE! SImple enough, we went with Sprint right afterwards. read more

My advice - find a different location. The staff here is inconvenienced by those of us needing "tech" assistance. If I could give 0 stars, sadly, I would. I came in to have help switching my phone over to Verizon. Seems easy enough, right? Nope. I brought in the phone I purchased on our Verizon business account, and only needed help porting over my info. The phone was already setup. The gentleman behind the counter had no desire to help since I didn't purchase as this location. He gave me 3 different excuses, to all of which I had a response. Password? No problem, I'll call and get it. Account number? Sure, I can have it sent. Still, it was work he didn't want to do, and was obviously irritated about it. I asked him "if this lack of customer service was indicative of what I could expect from Verizon", and he just shrugged his shoulders. I'll be letting my boss know my experience, and fingers crossed we'll be switching providers again soon. read more