Laurie from Visiting Angels is such a sweet, caring woman. She will help you find just the…read moreperfect care giver for you loved ones. Visiting Angels provides a network of non-medical, private duty home care. Such as personal care, respite care and companion care to help the elderly and adults continue to live in their homes across America.

Thank you very much for all your help. Your company has been very professional and went above and…read morebeyond. I'm sure everyone is great, yet the care and attention from Kris really stands out as to making the processes seamless and pleasant. She truly did an excellent job! Coco really did an absolutely wonderful job caring for my mom as well. Her thoughtful efforts to tidy up the home made a big impact. Thank you.

Everyone that I have met or spoken to with this company has been fantastic and extremely helpful. I…read morehighly recommend Homewatch CareGivers of Naperville for any of your caregiving needs.

I want to extend thanks to the team at Home Helpers for being there for our family during an…read moreincredibly challenging period. Navigating a new stage of my mother's care was a path we weren't prepared for, and the guidance we received was invaluable. Brian, Ellen, and Tracey were amazing and truly walked us through the process. They helped us understand a level of care we weren't even aware of, providing much-needed clarity when we felt lost. We are grateful for a couple of the specific caregivers who were so caring. Their dedication and consistency provided us with such relief. Knowing that this team is available if we ever need them again brings us a lot of comfort. If you are looking for a team that will guide you through the complexities of home care, Home Helpers is a wonderful option.

Mike and Mary of Home Helpers provided excellent care for my Mom after her stroke. Mary arranged a…read morewonederful woman to come to my Mom's house the day after Mom returned home from the nursing home/rehab. At first she needed twice daily visits and as she improved Mary was very flexible in reducing the care as needed. Mike was very helpful in working with her long term care insurance provider. We also took great comfort in the emergecy response system they installed in her home. I highly recommend Home Helpers. Diane S.

Words can't express my gratitude towards ascent home care. My father was in rehab and given a weeks…read morenotice of his discharge and suggesting that he had 24 hour care. I had a week to find care for my father, which the other companies I interviewed either needed minimum 2 weeks notice or we just didn't jive. But with ascent home care, they were ready, willing and accommodating! The process with my dad was overwhelming and on his discharge date I couldn't be there. Ascent took the reigns and kept me updated with everything from the time they arrived at rehab to when they were on their way to my dads to when they arrived home. Hey made the process easy. The care workers were amazing and patient with my father and kept me updated with everything going on wth him and supplies he needed. I NEVER had to worry about my dad's care or his safety.I highly recommend this company to anyone who is searching for care for a family member or loved one

We had the best experience possible with Ascent Home Care and their care-takers. My Father-In-Law…read morewas in a nursing home and it was time for him to come home with hospice. The Dr's gave him 7-10 days to live. He lived for more than 2 months with excellent care from Ascent. Our caretaker, Ariel, was an amazing angel that gave my dear Father-In-Law respect, comfort and friendship. He bathed and fed him and gave him massages. He fit right in with our family. He made a very sad time in our lives bearable and actually enjoyable at times. The owners of Ascent have huge hearts too and are hands on. I highly recommend them for home health care.

Mostly inexperienced baby-sitters, with English as a second language, and minimal support skills…read more We needed 24/7 care, and we often found ourselves covering for their schedule gaffs and inability to provide basic care. They eventually sent one provider we loved, but we complained too much about the others, hoping to get another as qualified as her, so they FIRED us! It would have cost $24,000 to buy out the contract of the one provider we liked!!

I engaged this firm to provide companionship seven days a week, 4-7 hours per day, for my elderly…read moreaunt who resided in a nursing home in Wheaton, IL. She had advanced Alzheimer's but she was still a sweetheart and could engage in meaningful conversation. She seemed to benefit from consistent companionship, which is why I hired caregivers. She ate better when there was someone there to sit with her for 1 or 2 meals per day, watch TV with her, wheel her around the facility in her wheelchair, play games or do simple jigsaw puzzles, help her read the paper, etc.. Brightstar was paid a lot of money. The primary Brightstar contact would continually agree to things which she did not deliver. For example, I explicitly and in writing asked for a basic team of 2-3 caregivers who would visit my aunt regularly. The contact agreed, yet over the first several months of service, there was a parade of different caregivers through my aunt's room. Some of them lasted only 1 visit, others lasted several visits. It was a real joke. However, I like to give people a chance and I understand how difficult this industry can be, so I tried to work with Brightstar. In hindsight, I should have left them right away. Whenever I would have a complaint, the primary contact would assure me that she would work it out, even though she rarely did. Then finally Brightstar came up with a consistent, primary caregiver. However, it turned out that she was cheating on the hours worked and had been doing so for FIVE MONTHS! I was the one who discovered the fraud. Brightstar did not maintain adequate controls in order to detect the fraud. I, as a customer, had to detect that fraud. The actions of the caregiver constituted financial abuse of the elderly, which is a crime in Illinois. However, Brightstar would not press charges against the caregiver, so the Wheaton Police Department (Officer KW) dropped the case. To their (partial) credit, Brightstar refunded my aunt's money (or at least the amount THEY calculated had been stolen from her, which I believe was low). In reviewing the records, I learned that the caregiver had been cheating on her hours reported FROM THE VERY FIRST DAY SHE SERVED MY AUNT! That comfort with lying suggests to me that she may have been cheating other clients in the past. There are some caregiver firms that are "body shops," where they parade a bunch of people through their clients' homes without fulfilling a fiduciary duty to tend to the welfare of their dependent clients. The behavior that this Brightstar franchise exhibited suggests that their business model falls into this category, unfortunately. Shortly before I discovered the fraud, I encountered the caregiver in question in my aunt's room. She was coughing and sneezing with a cold, yet she showed up at work anyway. Within a few days, my aunt came down with pneumonia and died an awful death (pneumonia is NOT the way you want to go, I was there!), drawn out over the next two weeks. My experience with this Brightstar franchise has added to my own fears of aging. How does on protect oneself from similar degradation and abuse?

1776 provided care for my dad in his final year with us. They walked with our family through the…read morefirst stage when we only needed 5 hours a few days a week, and then all the way up through hospice care when dad needed 24/7 care. The staff was always fully trained and attentive, even on time tough overnight and weekend shifts. The managers were always checking in with us and covering for any possible staff vacations or illnesses. They cooked and ate with my dad, prayed with and for my dad, they helped with bathing, shopping, going along on trips, and were as much his friends as staff for those times when family were not able to be there. I can not recommend 1776 enough, and we have referred other close friends to their services.

I could not stress enough how grateful I am in the care they provided for my mom. The staff here…read moreare polite, caring, and most importantly patient. Thank you!

This is such a nice company to work for. They treat the employees and clients really well! They…read moreoffer ongoing training & fun events too! They are super patient and no matter who you speak with in the office, they all are willling to help in every way possible!

My mom lives in the Northwest Suburbs and we finally decided that she could no longer "do it…read morealone". We had gone through a lot with my dad before he passed away and so we knew what we wanted and what we didn't. Unfortunately, the informal network we used for my dad didn't have women caregivers so we were back to to square one. After doing a lot of research with the local senior center and online we called For Papa's Sake, which is based out of the town next to where my mom lives. From the very first phone call I suspected we had gotten lucky. After a couple of calls and some group discussion between me, my mom and a For Papa's Sake senior person we decided we'd try them out. And am I glad we did. They listened to my mom's and my requests, likes, dislikes, deal-breakers etc. and they never batted an eye. They did say it might take a bit longer than usual (given our needs) to find the right care giver, but they called back in less than 5 days and we had a care giver within 10 days to 2 weeks of that 1st main discussion. That care giver has worked out so well. It has really improved our lives and I can go days without worrying about my mom...what a relief. That's what For Papa's Sake provides: relief! If you are looking for an alternative to a nursing home or aged care facility or whatever you want to call it, For Papa's Sake really cares and I would encourage you to give them a call. They have worked out great for us and I would not recommend them for something so important if they weren't doing a great job.

Anan has been a godsend. She is extremely efficient, patient and compassionate. She is very…read moreproactive anticipating all my needs. She has the ability to cheer me up when I am feeling sad by displaying a positive attitude and encouraging me to focus on the good things in life. She has been wonderful.

very unprofessional staff, from the front office schedulers to the DON.. Very poor with…read morecommunication with attitudes.. I wouldn't recommend for working with that Naperville location if I can give ZERO stars I would have not given any but you have to give at least one

This review is mainly for Diana M. of HRS…read more After my dad spent a week in the hospital, he was prescribed home health care. This was my first experience with home health care; my parents had worked with other firms before, but with my mom in another hospital, I went with the attending physician's advice and engaged HRS. Home health care assigns a team of professionals to the patient and caregiver to assess their needs. We were assigned a social worker, Tom, an OT, PT and nurse, Diana. The nurse does the initial intake and assessment, the OT determines whether there's a need for future visits and assesses the safety of the home. In our case, she suggested modifications (taking up rugs, etc.) and ordered some equipment. I really appreciated this part of the process since my dad was frail and living on his own for the better part of 3 months. The PTs worked more with my mom helping her build strength and mobility; getting her from a walker, to a rollator, to walking on her own. They attempted to improve my dad's mobility and alleviate some of his osteoarthritis pain. The social worker checked in mainly via phone to see how things were going and, for my mom, came out to do an eval. Diana, our nurse, was at our house weekly. She checked my dad's vitals and well-being to help ensure we could keep him from being re-admitted to the hospital. For my mom, she helped with wound care, ordered medical supplies and ensured her level of care was adequate. She always kept me in the loop and alerted me when there were concerns. My dad was very easygoing, so I'm sure Diana's job was probably pretty easy at least until my mom became her patient. By the time my mom was discharged from the hospital, Diana was a veteran member of our care team. The best words I can use to describe my mom's demeanor during her first months out of the hospital are: intense, impatient, and uncooperative. In case it wasn't clear, home health is not private nursing, nurses go from patient to patient, so it's rare they'll be there like clockwork. At times, my mom would call Diana and their office incessantly; no matter how much she screamed and ranted, they were always professional even when they had to call me for an assist. I worried Diana would hit her limit, but she put up with my mom like a champ, eventually finding a way to connect with her. I never envisioned having two critically ill parents at the same, I don't know how we would've gotten by without the help of places like HRS.

I worked for HRS for 5 years and it was an OK experience. The issue was having a stable amount of…read morepatients to work with. Some of the patients HRS gets are oftentimes not used to being cared for by CNAs who are minorities. I've experienced racism working at HRS and I've even had patients to lie on me for stuff I didn't do. Some of the work assignments aren't that great and staffing will keep under wraps a patient's true colors. HRS tend to deal with a lot of high end clients who are super picky. Which makes working impossible because you're forced to take other jobs to make up for hours lost because there's not enough work coming through. They also expect you to drive to really far for some work assignments. I voluntarily resigned in early 2019 because I haven't been working in three months as a result of not having any available patients. Pay was decent but if you're working with high end patients they can afford to pay their CNAs a living wage.

I've had occasion to call Assisting Hands in Naperville twice now and each time my call was taken…read morepromptly and my assistance needs thoroughly evaluated. Assisting Hands sent to my house a person who was polite, on time and kind. Happy with their service.

Richard and his team made our decision easier choosing home care provider. We did not base our…read moredecision because Richard's expertise in home care and Physical Therapy. Our decision was based on how he educates his caregivers to deliver the best care available. In today's market there are many Home Care agencies to chose from. Assisting Hands Naperville stands above them all! Thank you for delivering the highest level of care to meet the standards of our family. Michael