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    Joyner & Dickens Heating & Air Conditioning

    1.0 (2 reviews)
    Closed 7:00 am - 9:00 pm

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    Comfort First Heating and Cooling

    Comfort First Heating and Cooling

    2.1
    (82 reviews)

    Our air went out mid summer. We requested a service visit and this company was sent out via…read moreAmerican Homeshield. The technician was very efficient. He explained the whole process...everything from the installation to the financing. The unit was installed within a reasonable time frame. After the unit was installed, they even sent someone out to verify and check all of the work that wad done. We are still enjoying our air!

    *Edit* 6/9/26: the owner of the company wrote a message saying for me to call them. I called the…read morecompany & tried to speak to said owner to no avail. Makes me wonder if the owner is writing the comment or is it a manager Only person I can speak with is a manager. I want to know why we were charged $1647.10 & the century F48SP6L12 blower cost $150-$200. Labor can't cost $1400. For about 30-60 mins of work. I also want to know why the quickest they can get this new part is Thursday & they can't give us a scheduled date for service. This isn't good customer service or helping customers. I am at the point I just want our money back. I also want to know why they make customers pay 100% up front. I could understand if it was a specialized part but this is a common part. I am not getting anywhere so far w this company either w phone calls or emails. I emailed corporate (not their Sanford office) the company that owns their company. Hopefully someone can help resolve these issues. * On 5/26/26, the inside hvac unit started to make noise. My husband & I turned the ac off & called this company to come out to find the problem. They were quick with this service call. Riley (technician) helped us find the problem, something to do w the bracket & the fan. That cost was about $90. That was the diagnostic & stuff charge. My husband spoke to the company regarding the part & labor that we needed to fix it. We were charged:$1647.10. We had to pay the entire amount before they would order the part. We did have a little over $1100, we were short $500. Needed a couple days to have enough money. Once we had the amount, my husband called & made the payment. They said it takes about 7 days for the part to come in. So we had to wait longer w no ac in this carolina heat. I don't understand why the company made us pay for the service up front & we haven't even received anything yet from them. I can see asking for 50% up front not 100%. Regardless on 6/5/26, they state the part came in. However they won't be able to make a service call until 6/8/26. I thought they serviced people that had emergencies. Isn't being without ac an emergency? And let's state the fact we already paid for the service. Add to the fact w emergency, it would also be a medical emergency for someone that resides in the house. They wouldn't be able to come until 12-5 on 6/8. On 6/8, Riley is the technician. The part that was ordered, a brand new part we paid for has corroded wiring (enclosed pics). Even if that is the fault of the manufacturer it was sent from, does this company check items they receive when delivered? He came about 6 pm. It was later than we were originally told. I am not faulting the technician however the company that schedules the appointments. So we are going on over 2 weeks with out central ac. To me this company failed me & my husband. They are not opened right now for me to call them. I will be calling tomorrow. Hopefully things are made right. So far this company deserves a rating lower than a 1. And I will be contacting corporate too.

    SureTemp Mechanical

    SureTemp Mechanical

    3.0
    (2 reviews)

    Suretemp's so-called maintenance plan? More like a plan to keep them in business , definitely not…read moreto keep your AC working. We pay for that plan to prevent situations exactly like this. Instead, after their maintenance visit yesterday, our system completely went downhill. We're under a severe heat advisory, stuck sweating inside, and Suretemp has been nowhere to be found. We called their 'emergency line' last night , no response. Called again when they opened -- nothing. A technician was supposedly on the way during a fixed time frame, they never showed. No updates, no calls, no fix. We pay monthly for peace of mind and reliable service. Instead, we got silence and a broken AC right when we need it most. If you value working air conditioning, especially during extreme heat, I suggest you look for a company that actually shows up.

    Shane Lucas was the representative from this company; was head and shoulders above the…read morerepresentatives of the two other local companies that I requested estimates from. He listened to my concerns and why I was looking to replace the system, as opposed to just repairing itI He took his time examining the area where the system would go, and ultimately told me that there was NOT room for a dual system, without extensive extra work. One of the other companies just wrote an estimate without any mention of extra work or concern about space. Shane's approach was just so professional compared to the other two reps. After agreeing to go with Sure-Temp, Shane was there throughout the process to assure that everything was to my satisfaction. Sure-Temp was not ther least expensive, but their approach to doing business means so much; it is worth it, to me, to pay the little extra.The other two companies are well known around Sanford, but, for my money I will only work with Sure-Temp. BTW, when I first started having problems, I contacted one of the other companies and they did not respond as advertised; in fact I had to call them again to get a response. Not acceptable!

    Joyner & Dickens Heating & Air Conditioning - hvac - Updated July 2026

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