Horrible service. My husband asked for milk for his cereal ( the milk taste rotten and disgusting anyways) and they brought the milk out after he left. They require house keeping to clean your room every 3 days but because they forgot about our room they decided the next day to clean on their behalf would be fine. we got told to not bring food up to our room but saw multiple of other families take food up to their rooms also. Their dining hall is always dirty, they never sweep or mop also read more

First, I would say, when we made the reservation, we had a lady that helped us and she was friendly. We didn't have any issues there. When we checked in, they checked us in and that was that. Didn't seem mean or nice, just did their job and that was that. When we went to the 3rd floor, as soon as stepped out the elevator, the hallway reeked horribly like someone smothered the hallway carpet with pure bleach! It stunk so bad and was so so potent/strong with the bleach smell that I mentioned it to the front desk and she said it isn't bleach. I don't know how it isn't cause I have used bleach before many times in my life and it smelled like bleach. It made my eyes water and I was getting light headed the whole rest of the night if we had to go into the hallway. The next day, when we exited our room, the smell did get lighter but you can tell it was still there. Anyway, we had stains, drawers that didn't close all the way and kept opening when we tried to close it, the closet door made a horrible sound when you would open it. The pics are being attached with this review. I did make a video of the closet door but it wouldn't allow videos. The breakfast was OK. It isn't the best full breakfast. I've gone to many hotels over my lifetime and their FULL BREAKFAST was much better and was always great! Here, the eggs were powder scrambled eggs. The rest of the food was mediocre. I notice when I read other reviews, the hotel responses are not professional. They seem to be very defensive and try to justify whatever is wrong the guests were complaining about and instead of just apologizing and making it right, it seems like they won't take responsiblty and they do what they do and so on cause it is the standard of the hotel corporation. Well, the stains, the hallway smells, not fixing stuff when they said they would, etc etc...should not happen and was not right. I would like someone to contact me regarding this stay. I won't be reading their responses cause I just don't want to hear the reply but would rather hear their thoughts/ replies by phone only. To Any Future Guests: If you are going to stay here, make sure you clean the remote cause I cleaned mine in the room I was in with disinfectant wipes and I went through 4 wipes and they were pitch black! Yeah, I don't know the last time they cleaned the remote. Whoever stays in the room we did, your remote have been cleaned very well by me! The pic of the remote, is AFTER I cleaned it myself. Man, I wish you saw the remote before I cleaned it. You're welcome. That was so gross!! I wish I took a pic of the wipes but I was so sickened by it that I threw it in the trash right away. They won't let me post a video of the closet door, so the pics of the other issues will do I guess. The stains, i have no clue what it was and I don't care but that is totally unacceptable by ANYONE! GROSS!! read more

Google review summary 4.3 335 reviews 5 4 3 2 1 Reviews on other travel sites Comfort Inn & Suites North Tucson Marana 4.3/5 · 925 reviews Priceline 8/10 · 34 reviews Tripadvisor 3.8/5 · 148 reviews Reviews Search reviews Jonathan Whitaker 2/5 7 minutes ago on Google I HATE to write bad reviews, and I have a LOT of experience in the hospitality industry. So I'm going to include the good and the bad. Staff - almost entirely polite and friendly. Beds - comfortable. Food - some good, some bad working microwave and mini-fridge in the room, lobby beautifully decorated for Christmas. Eggs for breakfast are inedible. At first we thought they may have been powdered eggs, but there WERE small parts of the eggs that were white and some yellow. So, possibly made in a microwave? They looked to be a solid piece in a glass bowl, scraped from the bowl and chopped up. The TASTE was affected. Another thing that bothered me was that they don't allow you to grab breakfast and take it back to your room. (I like to bring my wife breakfast in bed) Guests are REQUIRED to eat it in their breakfast area, and the have signs up asking guests to not remove food from the breakfast area. Personally, I hate this policy, especially because my wife has a disability, and although we requested a room on the first floor, we were put in a room on the 3rd floor. Also, even though I pushed the "Bold" option for their coffee machine, the coffee was awfully weak. The potatoes were edible, but mediocre, the sausage seemed as though it was "cooked" in a microwave as well, but also edible. "Butter" was not real butter, and the only option. Strawberry Waffles were awesome when available, but sometimes all that came out of the dispenser was a watery brownish slurry, and not fit to put in a waffle maker. Bagels were sometimes soggy on the bottom, indicating that they were likely taken out of the freezer, and left to thaw in the display bin. Cream cheese had a strange flavor and was somewhere between a faint cheese flavor and spit-up. (I'm not a fan) Door to the room would sometimes not close all the way, so we had to pull it hard or slam it to make sure it closed all the way. Closet door makes a loud noise when opening or closing it. Cabinet door that the mini-fridge is in, is similar, not aligned properly and makes noise opening and closing. Dresser drawer likes to open on its own, and is a bit of a safety concern. (I had to fold a piece of paper and wedge it in the drawer to keep it closed) Plugs on lamp and the surge protector type thing between the two beds would work sometimes, and not others. Floor of the shower is slippery, and doesn't have very good grip (my wife and son both slipped in the tub) They have some sort of strange policy that they have to look up your reservation in the system to see how many nights you've stayed to see if you're "due for service" when you ask for toilet paper rolls and Kleenex. (Really??) There was a strong odor that smelled like bleach, but apparently wasn't bleach, outside our room, and when we asked about it, we were simply told that it was a carpet-cleaning solution, but not bleach. (I've never used or smelled a carpet-cleaning solution that smells like bleach, but is not bleach... Seems odd, but they'd know better I suppose) Regardless of chemical composition, it was unenjoyable. Also, there was a very noticeable stain on our white comforter, and since I've worked in the laundry room of a hotel, (as well as other roles in hospitality) stains are not hard to remove from white bedding. (Ironically, bleach WOULD'VE helped in this instance.) Lastly, I've read a lot of the reviews other people have left, and it looks like someone from the hotel responds to the criticisms, but it seems to be done in a defensive and somewhat abrasive manner. In my humble opinion, their time would be better spent addressing and correcting the concerns, and once it has been remedied, responding with a thankful spirit and a detailed account of actions taken to improve the experience of their customers in the future. Just from everything I've already seen and experienced, I definitely won't be staying in ANY Comfort Inn & Suites property or any property under the "Choice Hotels Umbrella" again. Think about your BRAND. read more

Room #106 was Clean Quite and we loved room! Then had to rebook for 2 more night got room 322 that room wasn't as nice but still better than our rooms from La Quienta the week prior! 4 stars because breakfast wasn't very good. read more

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Conveniently located near I-10 fwy. Hotel was quiet, lobby was nice and organized. Checked in and out was fast and easy. Hotel manager was friendly and sweet. She gave us 2 bottles of water with 2 Twix candy bars tied to it . Really help when it was 110°F outside. Room was clean. AC worked well. Bed was comfy with plenty of pillows. Bathroom was clean with complimentary toiletries. We had to leave early in the morning, therefore, couldn't try their breakfast.. Cracker Barrel restaurant is just 200ft from the hotel. Would definitely stay here again. read more

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Was checking in and the front desk person was great, excellent customer service. I had to pay a $5 environmental fee though. When asked why, he said it's for the solar on the roof. So because you don't factor that business cost in, but instead add an unexpected $5 and deceptively call it an environmental fee, I am giving you one star. You shouldn't be grifting an extra five dollars from people without warning them at booking time. I first thought, oh this must be some sort of government thing, but no, it appears you just made something up to take more money after people have already booked and can't back out, and deceptively call it 'an environment fee' so people don't question it. If the booking could be cancelled I would, just out of principle against such lame behavior. I will not be booking here again. If you can tell me I'm wrong then I will update my review. read more

I'll first start off by saying that our room was clean and that we didn't really have any huge issues while staying here aside from the somewhat rude staff. We arrived a bit early, before check-in time in fact (around 1:45pm). I went inside and the lady at the front desk immediately said, "It's not checkin time, checkin is at 3." Ok, I know we are early but a) how do you know I'm checking in and b) is that the warmest greeting? I asked if it was possible to check-in early and she said no after looking up our reservation and to come back a little before 3. After going to lunch, we arrived back at the hotel at about 2:50pm and a different woman was working the front desk. I stated we were checking in and she looked in the computer and said our room wasn't ready yet. She called the housekeeper and then said it wouldn't be ready for another 30-45 min. I said, "isn't check-in at 3:00?" She then replied, "Check-in is anytime between 3pm and 7am, you don't have to Check-in right at 3pm." She must have thought this was my first time staying at a hotel or something...She then proceeded to say quite rudely, "It's not even 3:00 yet..." and I said, "Yeah, its 2:55pm and you're saying the room isn't going to be ready for another 30-45 min so that puts us past 3pm." She then said with kind of an attitude, "We were completely full last night and we are short staffed." Personally, I'm so tired of hearing that because that's not my problem. Check-in is at 3pm and guests should be able to check in at that time. But, instead of arguing, I said "ok" and we left again. We arrived back at about 4:00pm and received our keys. The same rude-ish lady handed them to me and didn't tell me any other info (room location, breakfast hours, pool hours) but luckily we were able to figure it all out. The room, while clean and comfortable had exposed plumbing lines in the "living room" and a really small non-elongated toilet that wasn't....guy friendly. You can tell that the hotel is older and they did a light remodel because some of the old stuff (e.g. the toilet and shower enclosure) is still there. Our window treatments were also stained and there was a large stain on the wall near the window that looked new-ish. This probably wasn't cleaned because housekeeping was rushing to get the room ready. Everything else was pretty clean though. I went through the room with disinfectant wipes, something I've been doing since COVID hit, and there wasn't any notable dust/dirt. The breakfast was just ok but the coffee that came out of the dispenser tasted like the dispenser was dirty. It was undrinkable and we had to buy coffee because the in-room coffee was terrible. Our room only had one trash can located in the bathroom, which was a pain. I wish they put a second trash can under the desk, instead we had a huge recycle bin under the sink that was in the way and unnecessarily huge. The hotel also charges an $8/night environmental fee to keep them green, which I don't really understand because the breakfast used a lot of single use plastics and there were plastic and paper cups in our room along with coffee pods. I thought our fee should have been waived since we didn't request housekeeping the two nights we were there but I didn't ask. We already overpaid for this hotel, so what's another $16? I appreciated the covered parking and solar panels on top of the covered parking but the parking spaces were really narrow...our Toyota Camry rental car had just enough room on its own but there was one night where two trucks parked on both sides of us, making things VERY tight. We probably won't stay here again. The La Quinta near this hotel is somewhat better and the Holiday Inn Express and Fairfield Inn across town on Oracle Rd are better options. read more

I've been coming here for years now. The rooms are always clean and the employees are welcoming. I've never had a bad stay here. The area is safe and the price is reasonable. Every year they have a stunning Christmas display. I love it! read more

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At first, I would describe this hotel as neutral. Though this hotel feels a little outdated and the rooms were a little small, these features could be easily dismissed. The first thing my family noticed when we entered our room was a gross smell. The room did not smell like previous guests, it smelled old and musty - which matched the dated look of the room. We almost contacted the front desk to inquire if there was another room available, but figured most rooms likely smelled the same way. Additionally, the person working the front desk was not friendly. That is not to say they were unfriendly, they just didn't feel very approachable. It seemed best to just accept the room for what it was. The next issue we recognized was the beds were full-sized and not queen-sized, as the hotel advertises. We had booked a room for my husband and I and our three children. We knew the smaller bed would not accommodate our three children, so we went to a nearby store and bought an air mattress. We were able to move the desk from the corner of the room so we could place the air mattress, and our child, safely out of the small walkway. All seemed well enough and the the smaller beds were no longer an issue. As we utilized the bathroom that evening, we instantly noticed how noisy the bathroom door was, and we literally had to ram our shoulders into the door to get it to latch closed. This was mildly irritating. Though each time a person had to use the restroom in the middle of the night, the sound of the bathroom door was so loud that it woke up those that were sleeping. A couple of minor things we also noticed were the amateur patch jobs that had been done (which diminished the value of the room), and some dirty smears by the trashcans that had the appearance of dried blood. The food is what you would expect at a Comfort Inn. The person who ran the breakfast in the morning did an excellent job. Everything was well stocked and tidy and when guests were finished at their tables, the tables were quickly wiped down. The AC worked great. Our family prefers a cooler room, and the AC wasn't too loud or overpowering. The wifi also worked great, and we didn't experience any connection issues. After our stay at the hotel, we received an email asking us to fill out a short survey regarding our stay. Honest feedback was left, which noted the positive and negative issues mentioned above. The next day we received an unsigned email from the hotel. The person that wrote the email apparently did not appreciate honest feedback (Shocker, the survey they send is NOT anonymous), and wrote us a message stating how rude our feedback was. They then accused us of having more than our family of 5, of moving all the furniture in the room, and of lying about the blood-like smears on the walls by the trashcans. They also suggested we find a different hotel to stay at in the future, as our feedback was so rude. This unfriendly and unprofessional response aligned with our initial feelings of the front desk staff. Their response and hostility to honest feedback is also why we give this hotel a 1-star rating. -Again, our family only had 5 guests. -The only furniture moved was the desk and the chair that accompanied it. No other furniture was moved. (Moving the desk was quick and easy, and we did forget to return it to its original place when we left). I just wonder how they reacted to the people smoking pot down the hallway from us, and from those that were vaping in the room across from ours. Then again, they probably didn't notice, as those smells were more pleasant than the smell of the hotel room. read more

Stayed here for a week to sort out details for a funeral and this place was nothing but accommodating! First off, we drove all the way from Austin, TX (15hrs) and got here before the check-in time and the manager let us check in early, which was so gracious and showed this place can separate business from humanity, which was so nice! We asked for a quiet room on the highest floor and were given a two-queen room on the 3rd flr by the stairwell, which was great because it was quiet and close to the stairs, so quick and easy access to get in and out w/o dealing w/the elevator. The included bfast was decent and they have a couple of computers with printing capabilities. Also, my brother lost his room key (twice) and they were excellent about replacing it with only a show of ID. The location is nice as well, close to I-10, so you can get anywhere quickly and they are literally across the street from a Cracker Barrel & TX Roadhouse (which we actually just walked to a couple of times). Plus, you are super close to AZ Pavilions shopping center. Would definitely recommend staying here to get out of the mess of downtown and south Tucson if you have a vehicle. The price was definitely right for the quality! read more

Loved our stay! Very nice rooms, very clean. Slept great in the comfy bed! Would definitely stay there again when in Tucson Az.

I was pleasantly surprised by this hotel. Very clean, reciently updated and who knew?!? Some of the suites have a jacuzzi tub in the room. Great for a bit of relaxation away from the kiddos in a hot jacuzzi with a movie. Front desk was great with allowing for a last minute late check out. Would recomend for sure read more

Overall was a okay hotel until went swimming until my husband popped his head from underneath the water and discovered a dead rat in the pool advised the front desk and they weren't very friendly about it they advised us to go swim next door and not to use the towels from the room use the ones from the pool! If there were some out there we wouldn't have to use the ones from our rooms. Wouldn't recommend going swimming here hot tub yes but swimming no, customer service is okay until a situation arises then they become rude and hateful. read more

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I would never stay at this hotel again, and I'm a Comfort Inn regular. It looks nice enough when you first walk in. The lobby is nice and looks clean. The room looks clean when you first go in. But, I quickly noticed what looked like a smeared booger on the bathroom wall next to the toilet. Yes, a booger. Then there was a roach type bug in my tank top after I had left it sitting on the chair in the room overnight. I had to get my keys re-keyed two times when they wouldn't work and they didn't ask for ID, they just simply re-keyed the keys for the room I told them I was in. I could have told them I was in any room. And this wasn't the same person who checked me in, so the lady didn't know me from Adam. And then, there is the pool area. We had thoughts of using the grill by the tiny pool. When we tried to use our key to get in the gate at the pool it wouldn't work. The lady at the front office told us that it didn't work (why she didn't tell us this when she told us where the pool towels were two minutes earlier is beyond me), and to cram our hand through the gate and open the latch from the inside. Oh boy, we immediately decided to not use the grill when we saw it's unbelievably gross condition (I'll post a picture). The pool area was just gross and we decided to not even get in the pool. No one ever cleaned the pool for the 3 nights we were there and the used pool towels sat there day after day. I was so grossed out. I would have told the front desk lady these issues when we checked out, but she was literally on the phone and simply printed our receipt and handed it to us, never asking how our stay was. I'm totally turned off by this hotel and I usually love Comfort Inns. read more

Comfort Inn & Suites North Tucson Marana - This is the grill by the pool. The squished hot dog on the side had been there for a long, long time. Gross. - Hotels Near Me - Tucson, Arizona

I was just there about a week ago and totally forgot to write a review but here it is. I recommend this place because it's clean, affordable, spacious, customer service from the lady in the front desk was amazing! Complementary cold water bottles when we checked in and when we checked out in the morning their breakfast was great! Loved it and will go again! Thank you guys for the hospitality read more

Spent 4 nights recently at the custom suites at 8400 Cracker Barrel road in Tucson and it was the best stay ever. Receptionist behind the front desk was personable and helpful. Suite was great, not large but it all the amenities: Comfy beds, fridge, microwave, great shower and very quiet. Hot breakfast was superb. Racquel kept the egg, sausage and hash brown trays filled. Computers available for those of us without laptops. Next time I'm in Tucson, you'll find me there. Thanks, John S. (San Clemente) read more

This is the best of the best in Marana, Arizona! I should have written this review years ago. I have been coming to Comfort Inn and Suites for many years and have always been delighted by the gracious staff, absolute cleanliness and comfort. The manager, Sagui, works incredibly hard and puts forward her best efforts. She is professional and warm, responsive, and has great attention to every detail. During the Tucson gem show each year, there are thousands of people who descend on this fine city. It is extremely busy for Sagui and her staff! They always have a willing smile for every one of their guests. The full breakfast is really good and fresh. They replenish quickly. The room is very clean with updated electronics, and the bed is comfortable. Parking is easy. There are many choices in Tucson. Comfort Inn and Suites in Marana, Arizona is a gem amongst the many choices. I absolutely recommend it! read more

Just stayed at Comfort Inn and Suites on Cracker Barrel Rd, Tucson AZ over July 4th weekend (sat/sun) paying premium pricing/no discounts, upon check-in. walked the property, anxiously going to check out the pool and discovered pool lined with dirt and leaves(major dirty). immediately went back to front desk and stated pool way to dirty to swim in and one of the major reasons we booked room was to be able to swim during our stay. Was told "this is the monsoon season here and this is what happens" I replyed "unacceptable" if pool is unusable because of "monsoons" there should be a disclaimer on the website stating pool not available July and Aug due to monsoon conditions. Then I could have booked a room at any of the 5 hotels next door who had clean pools with happy swimmers and no "monsoons". Then was told would get maintenance to clean pool but probably wouldn't be until next day. Again stated "unacceptable" but whatever. Next morning left at 10:45 to meet family for reunion. put away the "do not disturb" sign on back of inside door. Upon returning approximately 10:30pm, walked into room only to discover room was never touched...no bed made, clean towels, bathroom cleaned, nothing. Went to front desk asked why the room hadn't been cleaned. Was told that maid service saw do not disturb sign when they passed by so did not clean room. Said the time was 12:00 noon, 1 hr and 15 min after we left. When I left room at 10:45 did see maid service carts about 6 rooms down from us. Then front desk gave me a bundle of towels and that was that. Next morning at check out, we addressed our issues with front desk woman. She stated she walked past our room at 12:00 noon and saw our "do not disturb" sign hanging there (lie) Funny that when we returned the prev night the sign was behind the door in the little pocket. If it was still on the door latch, then who put it away????? and if they opened the door and saw the dirty room, why didn't it get cleaned? Also addressed the filthy pool situation. Front desk brought up the Monsoon story again and after going back and forth over that, finally admitted there is no maintenance person working on the weekends!!!!!!! Finally the truth! Biggest holiday weekend of the whole summer and no person the clean the pool. That would have been important info to have on the website when booking rooms. Could have easily moved on to any of the other properties which had clean pools. Asked front desk to comp the 2nd night charge due to dirty room and pool, said "no, can't do it" asked to speak with a manager, said "no manager available". No more Choice Hotels for me. Caution everyone to do homework on the hotel your wanting to book because you may not get what is advertised, we sure didn't read more

This is a first class, well run and well maintained Motel. The reviews that give it a bad review are way off base. The front desk was immaculate and very well run. Beautiful Christmas décor. Very clean public areas and the room was immaculate, large and quiet. Breakfast was good (if you expect gourmet food at a motel you're never going to be happy). Kudos to the staff, efficient, professional and friendly. Extra pat on the back to the lady running the breakfast. Very friendly and made sure all was freshened and well prepared. I would definitely stay here again. Good value, location and a staff the headquarters should be proud of!! read more

Above and beyond everytime! Amazing staff. Clean and up to date rooms. Great location! General manager is the best in the business. We wont ever stay anywhere else! read more

I wouldn't even give this place a star, but in order to make a review I had to. This place is first off way over priced, especially for the shit of a hole place it is. It's dirty, very old, and needs to be shut down. First off, I travel a lot and doing this I always check for bed bugs and lift up the mattress in order to check. They passed the test, but the problem was when I lifted the bed they had plugs (lamp, clock and other plugs) from the wall in between the mattress and the box spring. All without a plate cover over the outlet! In between the mattress and the box spring! That's so dangerous and a huge fire hazard! Second, behind the bed was a horrible trap for a ton of dirt. I had to move the bed out of the wall in order to feel comfortable to stay. Which I ended up only staying one night of 5 nights planned because we got in so late and were tired. I did no sleep in that bed. I slept in the other. We moved to a very nice hotel off of oracle for the next planned nights. Did not feel comfortable the second I walked into this hotel off of Marana. Do Not Stay Here! read more

Comfort Inn & Suites North Tucson Marana - Hotels Near Me - Tucson, Arizona

A large group of us just stayed at this hotel (formerly the Best Western) for the first time. The hotel was clean, freshly remodeled and very nice. The hot breakfasts were great. The manager went out of her way to ensure that everything was perfect for us and that we had a great time. We will definitely stay here again. read more

I spent the night at this Comfort Inn after having a wonderful experience at the Las Cruces Comfort Inn the night before. Boy what a difference. First there was the price difference which was significant then there was the room difference. The room in Tucson was significantly more in cost than the other room and it was nowhere close to being as nice aesthetically . It was however clean. I also did not like the fact that the sink is outside the bathroom. There was no place to put grooming stuff following the shower. I had to step out into the cold room. Also it had a heavy carpet cleaner smell which did my Asthma no good. The Tucson Comfort Inn was to put it mildly, shabby. And the staff while courteous was not as nice and friendly as the day before. I was really disappointed with my stay here. To be fair however it is conveniently located to the HWY, ( which was also a con as it noisy) and right across the street to two restaurants. read more

The room was clean, the bed comfortable, breakfast okay (few choices--more like a continental breakfast). The room had the sink by the entry door and the toilet and bathtub/shower in another room--I prefer the sink, tub and toilet all in one room so if I get up before others I hopefully won't wake them. read more

I stayed four nights at this hotel as part of a large group. The hotel rooms are spacious and nicely appointed, the included in the rate breakfast is better than average and the manager, Ms. Soggie went out of her way to render our stay there extremely pleasant and enjoyable. I will definitely stay there, again, if the opportunity presents itself. read more