This may be a Comfort Inn and not a high end boutique hotel but it is actually a really good hotel for the price! My family had a cabin in Ruidoso and we used to come here a lot when I was growing up but we sold the cabin years ago and haven't been up here since so I wanted to bring my parents here for some reminiscing the years gone by. My parents are senior citizens and my dad is handicapped and when we checked in Shiela was very helpful in giving us a room by the door and handicap parking spots which really helped! The rooms are very comfy and spacious and the beds are really comfy as well. They also have mini fridges incase you have leftovers from the great restaurants around town. I would also like to mention that the bath product was really good. They also have an indoor pool and jacuzzi which is nice after a long day out and about running around town. I also need to mention that the breakfast is really good! They have a waffle maker which my dad absolutely loved. They had bacon & eggs one day and the next they had sausage, eggs and tortillas. The buffet also had good coffee, fruit, yogurt and all the other things you would expect - and it all tasted really good. Again, this is a great hotel for the price right here in kid town Ruidoso. I highly recommend it. read more

Comfort Inn & Suites Midtown - Hotels Near Me - Ruidoso, New Mexico

After a long & hot motorcycle ride it doesn't get much better than this - a clean room, welcoming bed and hot shower. Plus cold AC on a hot and unusually humid day. Although this room faced the street it wasn't overly noisy. Additionally the hotel was full of teenage girls and their families in town for a softball tournament. Other than knowing they were present none of the usual noise made it past our door. The hotel was within walking distance to the small, locally owned shops and entertainment venues. Definitely a bonus when you're saddle sore. There's breakfast in the morning but we met the rest of the group elsewhere so I can't comment on that piece. It met our needs for the night. read more

Comfort Inn & Suites Midtown - Hotels Near Me - Ruidoso, New Mexico

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Was here for 2 weeks. The first 3 days the keys did not work.. and the only way to get into your room was having one of the associates open the door for you; that's kind of a pain, but not that big of a pain; until you have one of the associates(she's really old) who is extremely unpleasant to deal with, now it's a giant pain to get into your room. The rest of my stay was alright. Parking is an absolute nightmare especially on the weekends. Laundry services were up to par. The breakfast was decent. WiFi in hotels is always hit and miss, in my case, miss, but my cell data was good enough. Room service did their job just fine. So yeah, there ya go. read more

Stay clear from room 117. The bed by the window doesn't have drapes, the street light cane in all night, the early morning sun doesn't allow for sleeping in. The bed sheets are rough. My son and I woke up with 9-19 tiny bites. The front door has to be lifted to shut, as it is not on the hinges correctly. The shower had a mat somewhat stuck to it covering a disgusting tub. Do not sit in tub water. The pull out had a blood stain on it. Not to mention that the hotel was a ghost town, we attempted to check in at 12-1-2 and kept being denied until 3pm, we walked by every empty room on the first floor to check out the pool area that is not heated (freezing water) but indoors. The hot tub is broken, full of mold water and broken wood, extremely unsafe for anyone to be or walk around. The lobby, bathroom and breakfast area are clean and stocked for breakfast. read more

Within 10 minutes of entering room, I found the refrigerator not cooling. Maintenance did show up and trade it out relatively quickly. The toilet flushed completely only every other flush. When I told an employee about it, he suggested I should hold the flush handle down until it flushes. On my way up to my room, I pumped hot water into my travel cup from a lever-action dispenser marked "Hot Water." After about 6 pumps, I realized the water was cold. I asked the desk clerk for some hot water. She nicely went into the back to make some, then brought it out in about 10 minutes. But the hot water she made smelled and tasted like old coffee, so I assume she heated the water in a coffee carafe. Not a good feature for hot drinking water. A complimentary hot breakfast is scheduled to start at 6:30 AM. I went downstairs at 6:38 am, and only eggs were in the steam pan. I asked the employee on duty if he had any potatoes or anything else hot to be served with the eggs. He replied, "We ran out of potatoes." This was on a Friday morning. I asked what about any meat for breakfast. 10 minutes later, now 6:50 AM, he brought out bacon strips that were thin enough to see through. Better than nothing, I suppose. It was 1° F outside and freezing cold. It was also freezing cold in the breakfast room; the heating unit wasn't working. No one on staff knew that? It had snowed heavily the day before, but only about 3-4 parking spaces had been cleared. Just the parking spaces were sort-of cleared, not the perimeter of each parking space. So if one had to take out or put back luggage into different car doors or into the trunk, one had to walk through and possibly drag luggage and clothes through about 8" inches of snow with ice underneath. I must add that the next day, Saturday, hot breakfast was on time, eggs and sausages, and the heat in the breakfast room was working. But to not attend to these needs until a guest complained or brought it to the attention of the staff? Not good. When I left at 12 noon on Saturday, I still had to trudge through snow and ice around the perimeter of each parking space, to load luggage and clothes into my car. Guess I should have complained to the staff about that too. read more

The property was in a great location right in the heart of midtown. It was very clean. I can't say enough about the staff; Geraldine, Cassandra, Nannie-Jo, and Arnold made the stay amazing. I can say I was very impressed. I will certainly stay here again. Nannie-Jo made herself available and offered towels, room clean up and even turn down service. She is amazing. Geraldine at the front desk was amazing, she made us feel very welcome. Cassandra was exceptional and so professional. Nannie-Jo was so accommodating and made sure we had everything we needed for an amazing stay. Arnold was always ready with a smile and my daughters really "liked his style". I used to be a manager at the Ritz Carlton. I am aware of every factor at a property and this property and staff were nothing short of amazing. Thank you from Aaron Livingston read more

Nice lodging at a reasonable price. I booked using AAA online. Breakfast was fresh and clean. Staff is attentive and friendly. Indoor pool is small but has a hot tub until 10 pm Convenient mid town location nearby shops and eats. Wifi is not too fast and required frequent logins . read more

We had a very good time at this hotel. The bed was Awesome! I can't begin to describe how comfortable it was and how good the sleep was for both my wife and myself. The staff was very good. Anytime we needed anything they were very attentive. And the pool was the shit. Indoor. Awesome jacuzzi. Heated pool with plenty of towels. We had no trouble taking in a Mexican ice chest (trash can) with beer and enjoying our evening. This hotel is also centrally located in Ruidoso making any trip from the hotel quick and easy. The only caveat I have is that it's not pet friendly which may make a difference in future trips. read more

Cons: two baggage carts for whole hotel. No supervision or rule enforcement at pool area, NOT family friendly. **The real con, found a SHORT HAIR in the bed. The beds are hard as rocks. Toilet backed up, ask cleaning crew who was outside of door with cart if they could assist, answer was NO you call the front desk. They have a walkie talkie on their cart, forget the gues Pros: check-in was smooth and the breakfast was very good. Only reason for two stars. It's not about the money it's about quality, there is none here read more

I really don't like that people mostly only post reviews when something is wrong. In this case, I think it is appropriate because the same issue keeps happening each time I stay at this hotel. I have stayed at this property several times and the check in and check out process is the same. When checking in they require your initials that you accept to pay for a room safe. Each time I tell them that I don't want to use the safe and don't want to have to pay the fee the clerk says, "Oh don't worry, we have the keys back here and we know that you won't be using it". I said, "Well then how do I not pay for it?" Their response is, "You can tell us when you check out that you did not use it". Really? Of course, it gets charged to the bill and no option is given to not pay for it. (Scam). As has happened previously and again this time, when I checked out, they said, "Oh, the internet is down so I can't give you a receipt." Wow. Modern technology. Their internet worked in my room 15 feet from the front desk but not at their computer. So, I had to check out without a receipt. And now it is up to me to somehow get the charge removed from my bill. Obviously, this 1980's scam of charging for a "room safe" is just that, a scam. In the case of this property, they automatically charge you for something you don't want, they don't give you a choice, they don't give you the key and then give the recurring excuse why you cannot have a receipt when you check out. I asked the clerk who the manager was and she said, "She only comes in about every five days". I asked for the name of the company that owned the property and she said she didn't know. I said, "You don't know who you work for?" and she said, "No." I ask for the managers last name and she said she didn't know. Through other means I found out the name of the company that owns the property and the name of the manager. I contacted the owner and the manager and did not get a response. Apparently, the money they make on the room safe scam is worth more than a bad review and lost customer. Ruidoso is a nice town, the property is decent, but this slimy approach to make a dollar is just too much to stomach. read more

Beds are hard. Not pillow top. The room was clean but the breakfast consisted of waffles and weak juice. No cereal, no eggs, no milk.

Decent, clean, friendly staff. Offer basic breakfast including waffle maker and eggs with cheese. Towels suck. Small indoor pool with hot tub and sauna (broken). Beds and pillows comfortable. Three story building with parking out front. Free in room wifi with decent download speed. Computer and printer (broken) in lobby. Exercise room is a joke. read more

When this room was booked, we thought it was off the highway, not downtown. We actually didn't even know that there were 2 in Ruidoso. We rather had the one off the highway because of our travels. When we found out that this is the one we got, our concern is that it's an older hotel. Well, we were delighted to find out that it has been updated very nicely. One issue is that I use a large walker and as far as that goes, the room was a bit small for my walker. I couldn't get it between the bed and dresser. I ended up getting a suite because I needed the extra space. That's the only real difference. The new hotels have a little larger rooms. The room was very clean which is a big deal for me. I'm very pleased. Price would be the difference between coming back here or going to the one on the highway. Yet, the highway access is more important for me. The staff was very polite and helpful. The beds were very comfortable and the phones in the rooms work. read more

After staying the night I realized that I had left my wrist watch in the room. I called after a few hours of check out. Only to be told that they didn't find anything. I would not recommended staying at this hotel. One would think a national brand like this would have a higher standard for their reputation and customer satisfaction. Stay away from this location. read more

I am here on business and this hotel was nice, clean and the staff was very nice. The young lady Brianna was very courteous and professional. I checked in and explained to the young lady Brianna that they had already charged my card but she told me that she still needs to run my card. I obliged her request. Then I received a notification from my bank that my card was charged again by the hotel. I questioned Brianna and she told me that's company policy. I stay in hotels regularly and I have never been doubled charged for a nights stay. Brianna told me that my funds would be placed back in my account in 5-7 business days. This location lost my business. FOREVER, FOREVERMORE AINT EVER COMING BACK. read more

Comfy beds. Very clean. The staff~phenomenal, fabulous, amazing, any superlative word you could think of! My husband forgot his medication in the room when we checked out on Monday, we didn't realize it until Wednesday. Called the hotel and spoke to Augusta. She checked their lost and found and it wasn't there. She checked with one of the housekeepers and she hadn't seen it. We were afraid it was gone. About 30 minutes later, Augusta called and said that another housekeeper had found it!! THAT is customer service. We will definitely stay here again. read more

We arrived very late and was greeted by Jerry! He immediately made us feel welcome and appreciated. Entire hotel was clean, rooms were clean and cozy! Hot breakfast was good...plenty of options. At breakfast we saw Jerry again and he was very attentive to everyone's needs. I apologize for not getting the young ladies name at the front desk in the evenings, she was great too! Always smiling and super helpful! Great experience. Would stay here again and recommend. read more

We recently made a reservation at the Ruidoso Comfort Inn-Midtown through Expedia for the night of Wednesday, December 21st. It was around mid-morning on the 21st when we left Flagstaff, AZ and made the online reservation. We were traveling south to San Antonio, TX with three small children, after visiting family for the holidays, and thought we could make it about "halfway" before needing to stop. Later that evening, we realized we were not going to be able to drive that far and had an emergency with our children requiring us to stop sooner. We called around 7pm to see if we could transfer our reservation to a sister hotel closer to Las Cruces, NM where we were stopped. The lady at the front desk, Christine, was extremely unhelpful and sounded downright jovial and unsympathetic with our unfortunate situation. She repeated several times that we could not transfer the reservation, or cancel without penalty, within 48 hours of our reservation. I explained to her our situation, that we had made the reservation less than 12 hours ago, and asked to speak with a manger. She told me I could speak with a manager "from 7a-3p tomorrow," but that "she very strict with the cancellation policy around the holidays." She repeated there was a "48 hour" cancellation policy, and instructed us to "speak with Expedia since we booked with them." We made our reservation using Expedia rewards points. I explained to her this was an emergency for us, and we would not have the money to stay in another (more local) hotel if they charged us the 100% penalty. Again, she repeated the same message as if reading a script. When speaking with Expedia, the gentleman who answered the phone called the hotel and spoke with the same receptionist. Who also told him the same "script." Essentially Expedia could do nothing for us since they had already paid the hotel. When pressured to speak to a manager, or have his manager call the hotel manager, he called again to Comfort Inn and said the "male manager" also told him the same information - that we would incur a 100% penalty for cancellation or no show - and we could speak with a manager in the morning. Without further options other than sleeping in our car overnight, we were forced to continue another 120 miles late into the night with three small children to make our reservation. How incredibly frustrating and upsetting during their "holiday season" they are so "strict" with. Needless to say, we did not lookg forward to our stay, nor will we be looking to stay with another Choice Hotel in the future if this is how the brand manages itself.... Edit to Add: When we arrived to our room, it was clean enough. We were close to the indoor pool so the smell of chlorine was relatively strong. We didn't arrive until very late in the night, so we spent very little time utilizing the "amenities" in the room. Breakfast in the morning was very disappointing with limited selections available and seating in a very small lobby. Most memorable part of our room was the sign in the restroom listing the prices for the linens, comforter, and even bed skirt if the items were taken from the rooms by its patrons. read more

Horrible place to visit! My sister-in-law and her two small children stayed here during a family reunion. After hearing her speaking Spanish to her children, the staff went in the room three times with the "do not disturb" sign on the door while we were touring town. They removed all the towels and left nothing in the bathroom for the kids to bathe with. The racist manager then accused my clean, professional, health conscious sister-in-law of doing drugs. Having many members of our family in law enforcement and medical fields, we know the signs of drug use; and they were not present in this situation. No person in our family will ever stay at another Comfort Inn! Stay away from this hotel! read more

Not impressed at all. Cheap mattress and pillows. Coffee maker in the bathroom. Chair was nasty looking in the room. And front desk attendant wearing a doo rag took a photo copy of our credit card. Won't ever be back. read more

If it were possible to give less stars I would. I stayed there on Halloween in room 210. Big mistake! I was only in the room for 6 hours and yet I still have scars from all the bed bug bites! I went to the front desk and asked for the manager and they said there wasn't one and to come back later I would not recommend staying here read more

Comfort Inn & Suites Midtown - About sixty of these - Hotels Near Me - Ruidoso, New Mexico

Clean beds, great room, wonderful staff, welcoming counter ppl and very good hot breakfast. Will definitely stay there again when in town.

Beds are extremely hard. A lot of stains on sheets and comforter. AC did not cool room. Day shift could careless about you and your stay. Night shift was extremely professional, polite, and helpful. Was told by employees that owner didn't care about this property. That is why nothing has ever gotten better. read more

Good location for Ruidoso mainly gets this place all its stars.... It isnt the best hotel (well it is a comfort inn), and far away from the worst. It was clean, the breakfast was ok.... check in staff was really unfriendly but other than that it was OK. read more

My fiance and I are getting married in Ruidoso, NM, in September of this year. We have attempted to contact Comfort Inn Midtown to get a contract for cheaper hotel rates for our guests. Originally, we were told we would need to speak to the manager, Christina G, to assist us with this matter. After being told she was working the midnight shift, my mother waited up to get a hold of her (this was 1 am our time.) Christina informed my mother we would need to guarantee them at least 10 rooms, place a deposit down, sign a contract and that we could have a discount for our guests of $114/night plus tax. (There normal rate is $200 something a night I believe.) We were also told that if we needed more rooms that would not be a problem either. My mother told the manager that she would speak with my fiance and I and make sure we were ok with that, and that she would get back to her. My fiance and I agreed these terms were fair and asked my mother to go ahead and get the contract with them. After several attempts to contact the manager again, my mother was told on multiple occasions the manager was not there, she was busy or again she was on the night shift. My mother left her information with several different employees and asked for a call back. After several weeks of un-returned phone calls, and failed attempts to reach her, my mother again waited up until midnight (again 1 am our time) to reach the manager. Once Christina answered the phone, my mother was immediately placed on hold and then disconnected (we actually think she was hung up on). After being disconnected, she called right back and was told the manager was no longer there. She again, left her information and asked for a call back when she returned. After several days of again an un-returned phone call, my soon to be father-in law was able to physically walk into Comfort Inn to inquire about the contract. He was told by the manager, who was in fact there, that there was no contract that there was no terms or rates negotiated and therefore no contract could be obtained. (He also stated the manager had a mouth full of food and was extremely rude to him the entire time they spoke.) Knowing the manager was there, my mother once again tried to contact Christina. When she answered the phone, the manager informed her they could not send us a contract because of the man (my future father-in law) that had just visited the hotel. (He simply asked if he could pick up the contract, only knowing my mother had been having trouble getting a hold her. He had no idea of the extent of her behavior regarding the matter.) The manager told my mother "the attitude" was the problem. When my mother confusedly asked what she was talking about, she said, "this one" (we guess referring to herself, we're not clear about this.) and she once again hung up on my mother. We simply wanted to provide business for them in their slow season as well as give our guest a reasonable place to stay. read more