I use Comfort Level for all of my heating and cooling needs. Joe and his son Matt provide excellent service, are always on time, and priced very reasonably. I highly recommend them for any HVAC maintenance or installation needs. read more

If you are in need of HVAC call Joe. He is very experienced and prices are fair. Highly recommended.

They took great care in replacing our air conditioning unit. Really nice guys that did excellent. Thanks read more

Comfort Level and its owner Joe and his team do great reliable work. They're knowledgeable and will let you know what they recommend so you can choose the option that's right for you. They're also responsive in emergency situations. My colleagues and I have referred many friends and clients who needed HVAC service to them, and they've been happy customers as well. Highly recommended. read more

Great experience with Comfort Level for my HVAC! They are knowledgeable and at a great price. Highly recommend!

The blower motor died on our thirty year old furnace on the hottest day of the year. I feared that because of the heat, it might take a long time to get someone to come out to fix it. I started calling a couple of companies that we had used in the past at about 5:30pm, but the numbers were either busy, or their was no answer. Now I'm glad. Comfort Level was on my short list, because I like to patronize local businesses. Joe answered the phone right away. I explained the problem, and he told me that they'd be out the next day. As promised, he arrived the next day, looked at the furnace and came to me with two options. He could either replace the blower motor on the spot. Or, he could replace the outdated furnace in a couple of days. Joe seemed sympathetic to our situation. And at no time did I feel under any kind of pressure to choose one option over the other. Knowing that the existing furnace was well past its life, we opted to replace the unit. The following day, he sent me estimates to replace the furnace with a comparable unit or with a top of the line furnace. We accepted the proposal for the comparable unit, and he again confirmed the date and time that the installation would start. On the day of the scheduled installation, he and his crew arrived at the stated time and worked efficiently to complete the replacement. They communicated with me the entire time and left the work area cleaner than they had found it. I'm extremely satisfied with the work done by Comfort Level and I will use them again. read more

Do NOT use even if you are saving money!! You get what you pay for!!!!! I used Comfort Level to replace my AC unit and everything started well with Joe (owner) being early for his initial appointment and being a good amount lower with the estimate. I learned he is a fast talker and full of BS with what he says he will do and what he actually does. He seems to guage what people know about HVAC and a person like me who doesn't know much than takes advantage of it. He likes belittling people with sarcastic comments and talked to me about other customers being a pain so I can only imagine what he said about mee after I had all my issues and he had to come to my place multiple times because he didn't dp the job properly. He might be a little overwhelmed being a one person company (his words) but he'd tell me one thing in regards to what he'd do and than the next day or two he'd totally forget what he said. To get to the point he needed multiple visits to take care of the installation because tge AC was improperly installed and insulated. Lucky for me I have a friend who works in HVAC for a number of corporate building and was able to check out what he did. After almost a week of dealing with the AC not working properly and the unit dripping condensation all over the place. He than showed up and act like this is normal and than said I just need to deal with it. Not until I said I had a friend who came by who works in the HVAC industry assess his work and would stop the CC payment that he magically knew what to do and he would come in of course working around his schedule. And almost forgot on top of that he charged the credit card before finishing the work and after I asked him to let me know when he will charge it he didn't and when I questioned him about it he act like he didn't know what I was talking about. During the intial install he scuffed up my walls pretty badly with the equipment, left my hall closet in shambles in which he didn't tell me he did until I went in there later that day after he left and saw everything, and my wood floors got warped and bubbled up from the condensation dripping on it because he improperly installed or insulated it. I ended up having to dry clean multiple clothes because when he knocked down all the clothes on a rack to the floor which would be fine if he didn't use something to take off the fuse switch box in there so all these white caulk or something got on some of my clothes. He said in person he'd pay for all of this because as he said he wants me to be happy with the install. All I can say in my head is the one thing that would make me happy is if I can go back in time and hire someone else with all the time he wasted. So he said he knew a guy who paints to take care of the damage he did and he'd pay for my drycleaning. I didn't even bring up the floor stuff because this guy already seemed bothered by this and just wanted this to end. I sent him all the pictures with the email of all the damages so he knew I wasn't making anything up before that talk. Than after a couple days he replied he didn't recall saying he'd pay for anything on an email that I asked for the painters info and what to say about who was paying. And of course that painter never called me back so I'm guessing he is as unprofessional as Joe. If I can go back in time I would have paid the extra money to use a different company and not Comfort Level. He wasted my time, ruined my place, and really am not sure if he installed th AC properly. I just recommend that if you are able to spend the extra money to have another company do the work I'd definitely do it. This company is not worth the frustration and aggravation. You are just going to waste your time and go crazy dealing with this guy. read more

Horrible! We had Joe (the owner) come give us a diagnostics test on our air conditioner unit. He had been the same guy that came last year to fix the issue and again this year we had the same problem with our air conditioner. He claimed it was the same piece on the air conditioner that was broken. Once we got the check book out he started putting on additional charges 1.) $89 for the diagnostics test which we knew about but then we got these surprise charges like $10 fuel charge from driving to one side of Glenview to the other. Then another $179 to install the piece he has installed last year. He has a horrible attitude. Make this a company you call if you are in real dire need. Highly do not recommend working with them ever. Do yourself a favor and call a more reputable company. read more

Yikes....There are several reasons I would stay away from this guy: I had 4 HVAC guys come out and give quotes and his was $1,000 over what the others bid. Then when he tried tacking $30 on top of the $90 diagnostics charge after I said I was going to wait and see what I wanted to decide to do. When I called him out on it and said I had his diagnostic price in writing, at first he said fine, $90. Then he changed it and tried to call the extra $30 a "fuel charge" . He claimed coming to my area (north side of Chicago was a pain in the "..." . So I asked "then why did you come????" That doesn't even make sense. You knew my address ahead of time. Again, this was after I said I was going to wait to decide what to do (because quite frankly I had better bids with people who were much more professional, didn't end up even charging me a diagnostic charge and were better known - (I just always get as many bids as I can because you never know). read more

I met Joe Tortorello (the owner at Comfort Level) almost 4 years ago when I bought my home and was immediately greeted with a busted water heater and dead furnace (ahh, the joys of buying a home from a bank). He is a super nice guy and didn't do the whole song and dance that some places try to do when you are buying large cost items like a furnace. Also, he gave me a discount for doing the 2 things at once! Thankfully, he installed good quality stuff and I have only had to have him come out once since (to charge my A/C). I would highly recommend him and his company. read more

Do yourself a huge favor and don't bother calling unless you want to get yourself stress out by the owner "Joe". He was so rude!!! He tried to over charge me so I asked him to leave. I did not appreciate him making my kids and I feel very uncomfortable in our home. read more