I had my storage for almost two years and it was great. Nice and clean, secure and very friendly…read morestaff. I would recommend this storage to anyone.

I've stored my belongings here for awhile and has been kept save and protected from all weather…read more the process was easy getting in and out when needed. Chris was amazing with customer service and guided me with information I needed to make moving pleasant. would recommend speaking with him if you ever need a storage unit and is knowledgeable with questions that would pertain to it.

I had a good experience here. I found the different people I worked with listened, understood and…read moremade an effort. The Unit was clean when moving in, the move out was easy and I found the gates and security were always working. Thanks for a good experience and I'd recommend to others.

The lock couldn't lock the storage unit and inside of the unit was very dirty. She tried to charge…read moreme $12 transferred fee to another good unit. Now she charged me for $20 for late fee. I came to her and remind her what happened on that day. She didn't want to dispute $20 for me. Suddenly, her attitude was out of control and screamed out at me. The customer service in Federal Way (35200 Pacific Hwy South) is the worst location! Her name is Shay yelled at me and didn't want to solve the problem which the mistake made by her! I called and left a message to Alex (the Manager) in their voice mail, never call back!!! I have 2 storage units in this location. Very disappointed with this company. Don't go to this location!!!! The staff have the worst customer service with rude attitude that I have never had!!! Even they don't want to tell you their names!!!

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

Bellhop Moving is a deceptive brokerage (not a direct moving company) that intentionally…read moreunderquotes customers to lure them in, only to inflate charges by 350% or more after services are rendered. The kids they hire as "movers" are not professional or qualified movers, and they even admitted underquoting is standard practice for Bellhops. The company makes no effort to be transparent about pricing. They quoted me 4 hours to move a 750 sq. ft. apartment just 3 miles, with only one large furniture item (a 3-seat couch) and total possessions that filled only half a truck. The move ended up taking nearly 11 hours, and with all charges, the cost exceeded $3,000--an outrageous, predatory scam. When I reported these serious issues mid-move, Bellhop lied about sending help and never followed up. Post-move, they falsified documents sent to my credit card company, falsely claiming more movers were present and that I never complained -- despite extensive communications proving otherwise. The Better Business Bureau (BBB) has been trying to hold them accountable for years due to an overwhelming number of similar complaints (1.2-star rating, 131+ complaints), but the Attorney General office has not yet taken action. This company is a scam, a bait-and-switch operation, and a consumer nightmare. If you value your time, money, and sanity, hire one of the many alternatives to Bellhop Moving.

We just did a second local move with A2B and they're awesome. No problems with either the office…read moreend or the movers. We'd heard horror stories with so many other movers (pricing games and hidden fees, using people who don't really know how to move and load, etc). Juan O. and his team were fantastic, super friendly, treated our stuff with care, and made it a quick move. Note that they're located in Springfield, VA, and you pay for their mileage for the trip from/back, but the rates were great. I couldn't recommend them more highly!

We visited the address shown on their website and Google listings:…read more4230 B St NW, Auburn, WA 98001 We could not locate an active A2B office operating at that location. This raised serious concerns for us regarding transparency and communication. We also experienced difficulty receiving clear responses to questions regarding services, experience handling valuable items, and insurance coverage. Consumers should carefully verify business information and office locations before hiring.

They did an amazing job! My wife and I couldn't be happier with the service today. The 2 guys who…read morecame to move us were very friendly, communicative, and careful with all our belongings. What really impressed me was that we had a couple lamps with loose screws and were wobbly. We didn't mention it to our movers, we figured we'd fix them later. When the lamps arrived at our new home, the lamps were no longer wobbly. I asked our mover, Shane, about it and he said they noticed the lamps needed a quick fix so they tightened some screws for us. They did that without being asked. I know that seems so small, but we've never had a moving company go above and beyond like that. No damage, no scratches on walls, and they finished in less time than I was quoted. We hate moving, but these guys really made this day feel easy and smooth. I strongly recommend everyone to consider hiring this company.

Everything. They were very friendly and professional. I had been told I needed two containers for…read moremy things. They, thru their excellent loading of the container, were able to fit all my things in the larger container. There was no wasted space which would have been true if a non-professional did it. This saved me a lot of money. They took great care wrapping furniture in blankets and then plastic wrap. I used them in the past for a local move and they were equally wonderful.

Highly recommend Clutter-they arrived on time and got all my items labeled. It was the smoothest…read moremove I ever experienced!

my movers Cedric & Sirr were friendly and efficient. I felt that my items were being handled with…read morecare and I'm so glad I chose clutter!!

I was quoting for 3men and truck at 228$ per hour + 1 hours (228$) of travel fee. I call them three…read moretimes prior to make sure there is no other fee that will surprise me at the end. I spoke to Jason and Steve who is the owner of the company. They ensure me that the quote is accurate and no other tax or fee will be added. They told me not to worry and everything will be straight forward and smooth transaction. Obviously not happening after the crew finish the work. The crew start working at 9am and finish at 12:10am and then call the office for the final charge. The move is from Storage to unload at residential home. I thought it would be easy and smooth transaction. Just labors and truck. Nothing complicate. The branch manager call for the total of 1235$ which combine all fee that is not even in the quote. I believe this is a Shady and scandalous way of doing business. I should believed some other bad review on yelps and Google. At the end they lower the price to 1081$. The calculation that I got from my calculation is 3hours and 10 Mins + 1 hour of travel fee = $950. I didn't use any of packing material. I only use the labors+truck. This actuall pisses me off. I just paid them 1081$ just to get it over with. The only good thing about this transaction is Erick and his crews are very curtious and polite. They work fast. I have another loading coming in from out of state. I think I better use any other company. They promised me of 10% discount. You have to be crazy to use them again. This service and totally experienced is not worth 1081$. Be very careful with this company. You better of finding some other local company. This company is a joke. Save yourself time and headache by looking else where.

I am quite generous w/ ratings and it takes a lot for me to not give someone 5 stars. I thought to…read moregive them a 3 star as they can do a lot better (I will come to that later) but as per Yelp rating guidelines, 2-star means "Could've been better", so 2-star it is. The move was scheduled for 2PM and original estimate was 3 hours, so I had elevators and loading docks reserved for both my apartments from 2PM to 5PM. I waited till 2:30PM and when no one showed up, I felt someone could at least reach out to me with an update. I texted my point of contact after waiting for 40 minutes stating that the elevators could only be blocked for a certain period of time and post 5PM, the move will become slower due to loading dock not being available (see screenshot) I was informed that movers still hadn't finished the previous job - which was understandable if they could reach out to me and tell me that, so I could re-book the loading dock. I requested an estimate arrival time so I could plan my things around it - no answer. Movers showed up at 3:45PM! Yes, almost 2 hours late! When we arrived at the new apartment (which is less than a mile away from my old apartment), exact same situation happened as I expected! The loading dock was occupied by someone else and we had to wait. After talking to lots of management people over the phone and making multiple requests, I was able to reserve the elevator just for us. Moving stuff from the truck to the apartment (with a reserved elevator) took 3 hours!! I was quoted for 4.5 hours when original estimate was 2-3 hours! I paid the entire amount but when I was on phone with the owner, I mentioned if I could provide a feedback and said that I am getting charged for 2 additional hours because movers did not arrive on time and moreover, I had been mentioning this already. I want to emphasize that I paid the amount first after the complain because I want to clarify that my complaint is genuine - not only I had to pay more than $300 extra, I was drained out of energy, ended up leaving some stuff due to hurrying and the whole idea of not doing any work myself did not fall in place. In return, forget an apology, the response was a long pause and "I see. Thank you for business with us." I did tip the movers well because they did their best. It was a management issue where lack of communication and not caring about client's ask are two major disappointments. Not to mention, I later found out that my standing desk wire got torn out in the moving too but at this point, I am not even mad!

Used them three times in last six years. Other friends and family also used this business. Always…read morehelpful and kind. Love them and using them again with a smile on my face. Great prices too. Check them out.

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.