Hello, I'm writing on behalf of our HOA in Novato, CA, and while looking back at the posted…read morereviews, going back a few years, I would have agreed with the RealManage reviews here on Yelp--except for the misdirected owner complaints that should instead be addressed to their board. The one-star experience was ours also. Now the stars are growing stronger and can also agree with that trend. After the change in management, a change in experience is following behind. In my opinion, each representative has too much on their plate to give the excellence we hope for, and likely the same with other property managment companies. The numbers must say otherwise, and of course, I don't see these details, however out here we witness the reps running as fast as they can ... all the time. It's an industry of problems and complaints, it cannot be easy. Sarah is our current representative and I give her the highest praise (5-star). She makes herself available, prioritizes well, listens, responsive, honest, and most importantly, advises on legal matters. We may need help coordinating contractor bids, however our number one priority is to stay within the law. For us, that is Sarah's number one function, keeping us safe and informed. And she does. Sarah is good at her job, a professional. Also, in my opinion, she could use better support from the assistant manager position, maybe better vetting, training, pay? That is where I'd look to bring excellence. Invest in better support and the foundation becomes stronger.

This is the worst HOA company. Our community has had nothing but drama and issues since this HOA…read morehas taken over and the person in charge of our community is awful. She hands out non-compliance letters like it's candy on Halloween. The latest one is involving MY TREE saying in the other persons yard line but it's not so I am wanting her to come see me to measure it with me present. The best part is if you drive through our community and you'll see how neglected it is with the landscaping on their end. Weeds everywhere. We couldn't even get winter grass because of "the budget". The community is not taken care of as it should be for what we pay a month in HOA fees. I miss our last HOA company they were so nice and very understanding and transparent. This one....oh no. It's awful.

We are condo owners at Capri Condominiums in San Rafael…read more There are rules limiting the size of dogs here. I often see a 20 something woman being pulled along while walking 2 LARGE dogs--without waste bags. Yesterday I saw them aggressively barking at a small animal they'd cornered. Was the woman watching? Yes. I saw her this morning as they were fertilizing the landscape; I asked her if she lived here. She refused to tell me which unit. So, I am writing this review. Now I will contact Hill & Co. It's time to look into this and start to fine.

We have the best management person we could ask for. Luann has always done a great job for…read moreCaptains Cove and deserves to be paid well for all her hard work. I've lived there for many years and had other management companies and never have any come close to what she has done for us. You are lucky to have such a great person working for your company. Judy

I employed Bonnie Merrill for several years as a real estate manager…read more It is very difficult for a small landlord (one or two units) to manage all the legal, business-related, and maintenance-related problems. Bonnie handled all of that, and superbly.

Larry Parks Realty is AWESOME. BONNIE Parks-Merrill is AMAZING. She is so helpful, patient, and…read moreINCREDIBLY KNOWLEDGABLE on every step of the escrow process. It was our first time buying a home, so we had so many questions and concerns, and Bonnie went above and beyond to take care of us. She was so patient, and answered every question that we had. She kept track of all the escrow deadlines, so we never missed anything. She's LOCAL, having grown up in Petaluma, so she really knows the area. Also, she's been in the real estate business since something like 1979. Having benefitted from Bonnie's real estate experience, we now realize how important it is to go with someone local, who has years and years of experience. Every day, we woke up, saying, "We are SO thankful that we found Bonnie." So, if you're looking for a great house-buying experience, and you want all your questions answered, go see Bonnie. You'll love her like we do ! Deb

I rented a property in Novato in 2008 that Marin Property Services took over managing in 2015 I…read moremoved out on 6/29/2015 where i lived for 8 yrs. Mark Parrish of Marin Property Services took over managing property 1yr. before I was asked to move. But first let me say when Mark took over and new lease with Everything to stay the same, I was told 6 months later I had to get rid of my dog. Which was named on lease. Each time Mark was contacted about anything, repairs, yard care anything he was very rude and discriminatory. He states many times that he will NEVER rent to section 8 again. When I moved in I payed $2000 deposit. When I moved out he tried to give me $383.00. He says I destroyed the vinyl blinds beyond repair and the screens. Yet had no evidence or photos. I told judge I lived there and I will take partial responsibility. But I DID NOT DESTROY anything. They weren't new when I moved in. O but NO you won't just take my money. I took them to court on September 8,2015. YES I WON!!! Judge ordered him to return $1108 + $65 court costs. Mark Parrish is very disrespectful and has no respect for low income persons.

This property service is everything from incompetent to dishonest…read more It's been almost a year since the last home inspection and none of the needed repairs were done, including a hole in the wall of the bathroom which was caused by water over many years. Instead, they decided that one bedroom needed new blinds (which they charged US, THE TENANTS, $80 to install their incredibly cheap blinds) and that was the end of the "repairs" that needed to be made. My water heater has been broken almost 2 months. They didn't even communicate to us that it was their fault the pilot light kept going out on the water heater because they didn't put it on a pedestal and the vent from the dryer is right next to it blowing the pilot light out... (they told me that on the phone after I called them back asking why their technician left after only 15 minutes of being here). Also, they're now claiming to have lost the initial lease agreement (you know the one where it says how much you paid for first month's rent, last month's rent, security deposit and pet deposit) so we ended up having to pay the last month's rent TWICE. If you end up renting from these people, DO NOT TRUST THAT THEY WILL KEEP YOUR BEST INTEREST IN MIND and seriously consider finding a new place to live where the service actually cares about the properties they manage.

Terrible condescending customer service. They don't know who you are when you call, doesn't know…read moreyour property, doesn't know how much you charge for rent, it goes on and on. This company simply does not have their business in order. Jeremy is a real card. He treats you like he's your client and you have to answer to him. *BEWARE OF THE CONTRACT* They use a snaky contract that you can't get out of. It auto-renews every year as long as you don't say anything you're always in contract. I was short-changed on several occasions dealing with this company and RPM Select. I suggest you find a company that has a contract that keeps them honest.

Jola is amazing, and has helped our family with multiple property transactions. She is…read moredetail-oriented, professional, always available. She negotiated the price down lower than I was asking for, even though it reduce her commission - treats us as if we are her own family! I whole heartedly recommend Jola, there is no one else you should go to!

As her former Real Estate Sales Manager…read more "Jola works in partnership with her clients to buy and sell Real Estate. She has the training and experience to work with first time home buyers to long-time homeowners, and she provides professional expertise and honest, intelligent service. She is trustworthy, hardworking, diligent, and kind. One of the best Realtors I have had the honor to work with in my 32 years in the business." Daunielle Cutting Former Vice President & Sales Manager

We appreciate the clarification that it was not an eviction rather notice with very poor…read morecommunication. You are property managers with a full staff, however you were very unprofessional with notice, maintenance, etc.

Steve Crane (of Morley Fredericks Real Estate) is awesome to work with!…read more When we were going through some transitions, Steve helped us from the beginning to the end... When we decided to rent our home, Steve helped convert it to a rental property and efficiently maintained it with occupants for about four years. When we decided to sell, Steve helped us through every step, while we were living two states away! His knowledge, guidance, and responsiveness really made this a positive and well organized process. He was always available and easy to reach at any time. I cannot convey fully how appreciative we are of Steve and his team, and with a very successful sale of our home... Thank you, Steve Crane!

I have been a tenant with HRH Real Estate Services and Renee Engelen for nearly a year, and my…read moreexperience has been egregious. On the first day of moving in, the refrigerator door was left unassembled and fell on me, injuring my shoulder. Only three days later, a water leak issue began--clearly a pre-existing problem that was never addressed before my tenancy. The water leakage under my floorboards has caused mold in the unit multiple times. Since then, I have gone through three separate remediation efforts and have been displaced multiple times with my children from my unit at Summit Ridge Condominiums, Parkview Terrace, Vallejo, CA. Both times I was displaced, I was promised timelines for resolution, but those timelines were repeatedly extended. I was forced to move between multiple Airbnbs, causing extreme stress, inconvenience, and disruption to my family. I have had to fight for weeks to obtain proper and lawful rent credits and PG&E payments. Throughout this time, Renee has repeatedly failed to respond in a timely manner, directly causing displacements and making the situation far worse. I have also been given conflicting information, unfulfilled promises, and experienced delays that appear retaliatory. My unit has repeatedly been left unsafe, unsanitary, and uninhabitable, with personal belongings left in bags under dirty tarps and furniture that was once assembled, disassembled. This has been by far the worst experience I have ever had, and I would not want anyone else to go through what Renee Engelen has put my children and me through. This management company's repeated failures, negligence, lack of accountability, and refusal to respond promptly have caused significant hardship. Anyone considering working with HRH Real Estate Services should proceed with extreme caution and ensure all agreements are fully documented in writing.

Aided and abetted my landlord taking our $6,600 security deposit with no explanation or itemized…read morelist of damages. Landlord has since gone radio silent. Avoid renting with HRH as a property manager.

Hello I'm writing a review on behave of my aunt that currently lives there. DONT MAKE THE MISTAKE…read moreOF LIVING HERE. Hamilton woods is infested with rats, roaches, bed bugs, and termites. These apartments are infested with rats, and so is the parking lot outside. The rats got Into my trunk and chewed up all my personal belongings. There is other tenants that have also mentioned that they have rats in there units. Management doesn't do shit to fix this problem. Tenants are scared that they will get kicked out and have no where to go so. This is not right! I will be leaving this filthy livestock and have found a rat free apartment. DONT MAKE THE MISTAKE OF MOVING INTO HAMILTON SHIT HOLE. RATS, ROACHES, AND BED BUGS, NO PARKING. LOOK ELSEWHERE.

Average place to live. If you have more than one car good luck finding parking. The office lady is…read morepretty nice. The interior of the apartment is alright. It has its flaws but it's a livable space. Cheapest in Marin so if you're looking for a wallet saver. Move here