BEWARE!!!! I had a horrific experience with Marshall & Co. Property Management (specifically working with Sarah Jainchill and Dakota from Laguna Vista Apartments in Tiburon) that felt discriminatory from the very beginning. When I initially inquired about an apartment, Sarah wouldn't even let me fill out an application the moment I mentioned I had a Section 8 voucher. They only came back to me after their other applicants backed down. After waiting an entire month to move in with my family, I arrived at the move in inspection to a complete nightmare. The listing explicitly promised "New beige waffle weave carpet to be installed in all bedrooms" and "luxury vinyl flooring." In one bedroom, management left sharp debris and trash all over the floor from a recent window or paint repair, completely unvacuumed. Dakota explicitly lied to my face, claiming the new carpets were to be taken care of by move in date, only to later shift the blame entirely onto Sarah. The bedroom carpets were never replaced. Instead, the apartment was delivered completely filthy and in the exact same neglected state as when I first viewed it. the appliances in the unit are severely neglected and broken and need replacement. The kickplate at the bottom of the dishwasher was broken and poorly masked with a large piece of red tape. It completely fell apart upon inspection and requires full replacement. Stove and oven was heavily rusted, caked in thick, old grease, and still contained dirty aluminum foil left behind by the previous tenant. The paint was peeling off the range hood from age and severe grease buildup, posing a fire and another health hazard. I noticed a thick, unsanitary buildup of dust and filth along the sides of the refrigerator. Furthermore, the unit had a cracked toilet seat covered in urine, a broken front door sweeper, broken thermostat, severe mirror rot, and cracked, lifting bathroom flooring. Most alarming of all, there was severe black water damage and suspected mold under the kitchen sink, a major health hazard for my kids. The place seemed as if it had not been cleaned in years!!! When I pointed these out, Dakota dismissed these health and safety issues as "cosmetic or minor maintenance matters." I even offered my own time to clean the unit a day early, but they refused to give me the keys for "liability purposes," yet expected my family to move into a filthy construction zone and live out of boxes until they could finally schedule carpet installers days later. Management showed zero empathy, never apologized, and tried to push me to sign the inspection sheet just to get the keys. Fortunately, I stood my ground, refused to sign, and immediately contacted the MHA, who backed me up completely to cancel the contract. Please beware of Marshall & Co. They misrepresented the property, lied about updates, and tried to force a family into a sub standard, unsafe apartment! read more

Marshall & Co Property Management - Damaged appliances - Property Management Near Me - San Rafael, California

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I had a great experience with Marshall Property Management during my time as a renter. The apartment was as advertised- the move-in and move-out experience was painless and easy. My main point of contact was Aime who I felt was very attentive, responded to emails quickly, and treated me professionally- she was great to work with! Overall my experience was positive and would recommend Marshall & Co. read more

This is the best company when it comes to apartments and service, I was able to get my apartment in less than a week, with paper work, deposit and contract all signed within a few days, Marshall and Co are quick to respond to any issues or any service needed from them. They value every tenant and actually care about you, special shoutout to Aime for being very responsive and on top of everything. Marshall and Co is the best!! read more

Sarah is the best! she made our living experience everything it was supposed to be. she's very kind and understanding! Her communication skills are excellent and she is very helpfu. read more

I have contacted this company multiple times through the ads on multiple rental sites, where they have the name and number to call. Not once had anyone called me back. Last week I went to their website and used their "contact us" option. No one has contacted me. I'm not sure how a rental property owner would hire them. We're in a rental housing crisis, people need homes, and this company ignores calls and emails. read more

Aime Rodriguez does an excellent job being responsive to her tenants when there is a rare issue with the properties she manages. I know I can count on her to quickly and efficiently resolve any questions or needs that we may have. She is just a quick phone call away. Thank you, Aime, for all you do to keep running things smoothly, read more

Jacqueline was very responsive and helpful during our time as tenants. She was also very helpful with helping us transition out of the property which we were very thankful for. read more

I recently moved into a property under Marshall & Co. and have been very fortunate to have them as my management company. Sarah has always been quick to respond to anything I needed and ensured I have had as smooth of a move in process as possible read more

Marshall & Co is one of the worst property management companies with an ineffective resident manager (Dave P) and ineffective building manager (Sarah J). I moved into one of their newly renovated apartments in Laurel Heights last year and it is the CHEAPEST reno ever, however, this would be OK if they actually fixed the issues the first time in a timely manner BUT THEY DID NOT. - Contractors shoved the Xfinity cable behind drywall and maintenance could not find it after making large holes in the living room and closet walls - this was such a nightmare because I work remotely and of course Comcast could not do anything. I just had to find an alternative provider (and we know how limited SF is on options depending where you're located). - Maintenance person they send out is a general handyman and should not be trusted with expertise work. My oven was not working upon move-in and when it was fixed while I was out of state for work, the oven WAS PERMANENTLY ON and my apartment was sooo warm when I came home at MIDNIGHT. This maintenance person also will show up AT HIS OWN TIME, like he will say he is coming between 12 - 5P on a specific day and SHOW UP THE NEXT DAY IF HE EVEN SHOWS UP. - During the heavy rains Jan - Mar of this year, my ceiling started leaking. They sent above-mentioned maintenance person TWICE and the ceiling was still leaking. They tried to send him a THIRD time and I told them I was going to report them to DBI and petition the rent board if they didn't get it permanently fixed. They sent a different person and he showed me pictures of how easy it was to determine where the leak was because dirt streaked around the leak area. It was fixed Mar 13 and the leak began Feb 1. Dave and Sarah basically just gaslit me. Here's what Sarah wrote when I escalated the leak on Mar 4 after it still wasn't fixed when it began Feb 1: "Everything was fixed. You informed us of a leak still following the fix on Feb 29. Today is March 4th. " I have emails and videos of the leak starting on Feb 1 and how it was still dripping when I wrote to Sarah Mar 4. I asked Dave if I could paint the ceiling myself after the repair and he reported me to Sarah for not complying w/ my lease. LOL. If the maintenance person actually showed up, I would have no problem letting Marshall & Co do the cosmetic repair! If I can do it myself and do a better job, why would I want to extend an already 2+ month issue to a 3rd month???! - Today, one of my packages went missing and I asked Dave if he could see in the video who grabbed it AND DAVE SAID THE VIDEO FROM THE SECURITY CAMERA DOESN'T SAVE! I called him out on his BS because the mailboxes got broken into a few months ago and Dave had sent a message saying he sent the video to the police! So which is it? - Other more minor issues: - Paint used in kitchen and doors just peel off w/ a fingernail scratch - Nothing in the bathroom was screwed down - the towel rack fell when I placed my towel on it 1st day I moved in, the spout was unscrewed w/ a large gap between the wall and spout, toilet started leaking during flushes because the bolts weren't bolted down - There was only one smoke/CO2 detector and it wasn't even on, I tested it a month after I moved in and screwed it back in and that's when it turned on. It also fell on me because there were no screw anchors and it was basically hanging on to strips of paint. - A neighbor was asking me about my oven, apparently it already wasn't working and the previous resident already reported and NOTHING WAS DONE ABOUT IT - Marshall was moving to a new payment system at the beginning of my lease and Sarah was clueless setting it up and once again gaslighting me that I was the one doing something wrong (please note I have actually implemented these types of systems) The only positive about Dave and Sarah is that they are responsive. They are useless in anything else. Do not do not rent from them if you have other options. read more

Very professional company. Great communication, well organized and just overall nice people.

I'm incredibly impressed with Marshall and Co's professionalism, attentiveness and expertise! They have long established relationships with local vendors and always have high quality handymen, service providers, and managers on call. It's reassuring in today's world to trust a management company to keep properties kept up, safe and comfortable for tenants and owners alike. Sarah is a multifaceted manager and is constantly updating her systems, vetting the best employees, and improving operations. She truly sets a standard for how to build relationships with owners and tenants and juggling all that property management entails day in and out. It has been wonderful working with her and her company! read more

When looking for an apartment look no further, I have been very grateful for Marshall & Co. and their services. Sarah has been very responsive and helpful during my tenancy and I am grateful to have this reliable company there to help me when I've needed anything. read more

My best references for their professionalism and good customer service in the property management service with excellent staff who demonstrate their good service capacity read more

I contacted Matt regarding a rental listing via email and phone call. Left a detailed message as stated in his voicemail and he specifically stated he will return your call in the order received. A week past and still no response. Finally, one day he decided to answer my phone call and show me one of the property. I asked him several basic questions about the property, ie, "square footage, flooring, and parking." His response was "hey, I don't know, I just show the place, the owners just post up the ad and doesn't give me any notice." Okay, how are you going to showcase a place without any basic information and also, to mention, when I arrived to the property, he was glue to his phone. Obviously, he is intentionally ignoring potential renters calls. Read some few bad reviews on Yelp and I can strongly agree with everyone else. Linda, his partner is okay. read more

Marshall & Co Property Management - Avoid this property manager - Property Management Near Me - San Rafael, California

I can't say enough good things about this company. Marshall and Co is by far the most responsive property management company I've worked with. They are unfailingly reliable, efficient and knowledgeable. Sarah has been a pleasure to work with and I can always count on her to get things done. Their connections with tradespeople are also top tier and never disappoint. Great company, great value. 10/10 would recommend. read more

We recently moved into a home that is managed by Marshall and Co. I had several requests from the one of the property managers, Aime. Aime was quick to respond and every request was honored. This is my first experience dealing with property managers, and I'm pleasantly surprised! read more

My family has worked with Marshall Realty for many years...they assist us in the renting process for some apartments we own in San Rafael. They are true professionals who understand the market trends and always offer great advice. And BTW, they are nice people and easy to work with. In my opinion, you can't go wrong with Marshall Realty! read more

I rented from this property management group at my last apartment and I loved it. My landlord/property manager was SO nice. He handled everything professionally and was really kind. He was also very efficient at getting things fixed when we needed them. read more

Sarah has been an absolutely wonderful property manager! If there is ever a maintenance issue it's handled right away, she is on top of her s**t! Super responsive, great to work with and extremely professional. read more

As a single Father in the start-up world, where you live, and just as important -- the property management company that you work with -- plays a major role in your life and the life of your family. I've been living at a 2-level, 2B/1BA property owned by Marshall & Co. in Marin County for the last 3+ years. I've bought and sold 3 houses, for perspective. Marshall & Co. -- Specifically Aime -- has made mine and my Daughters life as stress-free and as comfortable as possible since we've moved in. Aime, Angel, and the owner of property itself deserve public recognition for the effort they put into their craft. They have responded same day 100% of the time I've been here, without fail, and as absurd as it sounds, have resolved literally every issue They have also proactively done the following: - Upgraded our unit to dual-pane windows throughout. - Given us a brand new stainless steel gorgeous Fridge 3 years in. - Worked with us during COVID hardships. Aime, Angel, and the Marshall team are doing things right. read more

The WORST Management Co. EVER!! They NEVER follow up on complaints and when they do, they give you shit for calling them on it!! THE WORST!! DEFINITELY stay away from them!! read more

I am a tenant in a unit in SF that is currently managed by Marshall & Co Property Management (acting as Landlord on behalf of true owner of APT). I don't normally write reviews, but felt compelled to do so in this case. In my 7 years of renting in San Francisco, CA, I have never met a landlord (Sarah J.) who was more responsive, understanding, and helpful than Sarah. Whether there was something even as minor as the trash bin being filled up (by other move out tenants on move out day) prior to the weekly service, a cabinet drawer not shutting smoothly, etc., I always received A+ service from Sarah. Not 20 minutes after my emails were sent, I would get a response from Sarah responding to my concerns, and addressing items needed to be fixed ASAP. We would bring things up, and would have a handyman dispatched the next day at our convenience to fix. We currently have a unique move out experience that we needed to coordinate with Sarah. Sarah was very professional, responsive, and helpful throughout the whole process. So.........doing my second review ever of a company online (first one was to complain about a company): I am blown away at how easy they were to deal with signing up the lease, how comfortable/easy Sarah made the tenant experience, and how well their company operates. To that, a big 5 stars for Marshall & Co and 5 Stars to Sarah for our A+ experience! - Jay read more

Friendly, responsive, helpful, and available. Exactly what you would want a property manager to be. Something leaking in your apartment? You'll be on the phone with a plumber in less than 5 minutes. You don't have to jump through hoops, either. No discussion about money. The plumber shows up, fixes stuff, and then leaves. You don't even have to leave your Zoom meeting. Yes, I'm a Tenant. Yes, this happened to me. Yes, they nailed it. read more

A wonderful company. Any maintenance handled right away. My family and I are very happy in the property managed my them, Aime in particular and would prefer to always live in a property managed by Marshall & Co.! read more

I find the combination of detailed understanding of the market, rules & regs, and all with supreme customer service. Sarah seems to know most of the people by the first name and tries her best to accommodate their needs. Properties are clean, well kept, solid service on repairs and she works hard to assist Resident Managers. read more

I work with Marshall and Company property management. They are very responsive Even on the weekends. I feel safe and secure if anything was to come up and be taken care of in a prompt manner read more

I can't believe how time has been flying! I have been renting with Marshall & Co for almost 10 years now,they always been able to accommodate and fix any property issues we had dealt with,they have been very professional,Really great and honest people to be with. Sincerely VAN Kindle read more

This review is for Sarah, she managed the property I rented from for 10 years and she's been nothing short of amazing. Super responsive, clear communication and just an overall steller person. There hasn't been a single issue not solved and or remidated quickly. If I were a landlord, I'd 100% have her manage my property to keep tenants happy and the rent flowing. read more

Linda helped me over the past few months to secure a house for graduate school with my peers. Not only was she informative, but did a thorough job in helping me through the process to rent my first house. She always picked up my calls and made sure I did everything I needed, on time & correctly. Such a good experience working with this company! read more

This is perhaps the worst property management firm that I have ever had any experience with. I can not tell you how many times I have written to them about a problem and received absolutely no response. When they do respond, they are completely unprofessional. If you are looking for a property management firm, I would look elsewhere. They may save you a little money, but they will end up causing you a headache. We go directly through the owner now because they are so useless in getting anything done. If you are an owner and don't want to deal with that, I would advise to look elsewhere. read more

We are about 1 month into our stay here and the experience has been great so far! Matt has made a great effort helping us with all the documents and payments prior to moving in, while Aime and Jacquie have been very responsive and helpful with any apartment-related issue. Overall, the place is great value! read more

If you're looking for a reliable management company, Marshall & Co. is on it with communication and timeliness. All issues are resolved and I have peace of mind in my home! read more

Sarah is amazing! Always responsive and thoughtful. She addressed every problem we had promptly. We love working with them! We've been with Marshall & Co Property Management for almost four years, and we couldn't be happier. read more

Sarah was super responsive and the whole process was simple and easy! My friends also have said that they fix issues quickly. I feel really lucky to have been introduced to them!! Really detail oriented and wonderful to work with. Great team!!! Thank you guys! read more

Poor business ethics and lack of respect... Marshall & Co are just awful. Very unprofessional (you can tell by their website obviously) and terrible at correspondence and any type of property negotiation. Not sure why anyone would pay for their service. They violate basic real estate codes and share your information with other realtors and companies looking to push their moving services. Renters beware, please reconsider when using this Management Co or Mathew M. Best of luck. read more

Firstly this is their old address with their 3/5 star review http://www.yelp.com/biz/marshall-and-co-property-management-san-rafael Secondly this is a terrible property management company. They do not return calls or emails, even when the issue is pressing like a plumbing incident. They hire cheap maintenance staff that doesn't clean but instead stands around smoking all day. Pretty much anything you want out of a property management company, they do as poorly as possible. read more

Marshall and Company is an awesome management company. Everyone at that office has been nothing but helpful. They really have gone above and beyond to make sure our family was taken care of. Thanks Shannon, Cindy and Linda you girls are a great team. Keep up the good work. read more

Marshall Property Management, and Matt Munson are fantastic property managers. Matt was always responsive and available. He made it easy for us to tour the property, and let us come back several times in our evaluations process. Once we decided to rent the house, he was very easy to work with on the lease, and everything went smoothly. When we moved in, we had a couple of minor service calls. He was easy to reach, and resolved our problem immediately. read more

I don't know why anyone would list their property much less rent from this horrible guy Matt who works for this management company...or could he possibly own it? He was indifferent, to say the least, to my questions, and vague at best. He could have cared less and clearly hates what he does. Unreal. This alone lead me to conclude that dealing with someone like is not an option. Life is too short and there is much more important issues to really care about. read more

Wonderful company and very professional I've been renting for them for over five years and whenever there's an issue with anything it's always fixed right away. read more