I had a complicated problem involving many units and I got Pam G on the phone as a customer service rep. She was very professional and understanding, and was a great help to getting a good resolution. Thank you, Common Interest and thank you, Pam. Len R read more

Prompt, on-time, and excellent service. Thank you, Team! Keep up the great work and continue providing the same high level of professionalism and customer care. read more

I would like to take a moment to acknowledge the outstanding support and professionalism consistently shown by Zara Beto such an added value to the company in our eyes. Every interaction I've had with her has been positive and productive. She is always pleasant, attentive, and a true listener. Zara stands out because she not only listens to our concerns but follows through promptly and thoroughly. Whether we are sharing general feedback or notifying the HOA about large events taking place at our home, she ensures that the information is received, addressed, and handled appropriately. Her level of communication and reliability gives us peace of mind knowing that our voice is being heard and respected. We truly appreciate her commitment to quality service and the respectful, thoughtful way she represents the HOA. Thank you, Zara, read more

I wish to highly commend Pam Gile for customer service I received this morning. She listened to my concerns and personally directed me to the correct website portal and took the time to walk me through the process of registering our Household for 2025. She was a delight to talk to and went the extra mile to make sure our questions were answered. Additionally she discovered a late fee which had been incorrectly applied to our account in March of last year. She initiated an email to the accounting department to reverse the one time late fee. Thank you Pam and thank you Common Interest in hiring such an outstanding employee! (She should be your primary trainer for all other employees due to her outstanding gift in customer relations. Sincerely, Dr. KL Nelson read more

I had a billing issue and initially contacted our HOA manager. She asked that I email her a request and that she would take care of it. After 10 days without a response or update, I contacted Common Interest again. I was lucky enough to get Customer Service Representative Meds Reynoso. Meds listened attentively to my explanation of the issue, checked my account, evaluated what was going on, advised my on what I needed to do and what she was going to do to resolve the problem. She was very thorough and knowledgeable in getting to the solution of the problem. read more

Clerical staff & the manager have put several residents in collections & foreclosure because of their clerical errors. There are 2 Homeowners Associations, but for 3 years the new Master Association did not have the same info as HOA #1 & didn't bother to obtain current billing address from HOA #1. Consequently charging exorbitant charges & lawyer's fees because of their inefficiency. And going to an "executive meeting" was a farce. No info was even given or known by them as to where billing was sent to. Where's the humanity. read more

Common Interest continues to suck. Residents in my community park on the sidewalk, front lawns and park sideways on their driveways. They do not enforce their guidelines. They removed garbage cans from the community park for no obvious reason. They removed a tree from my front yard without notifying me and destroyed my front lawn. read more

I recently submitted an application to our HOA for approval. Pam Gile assisted me with the whole process. She also helped me resolve some major billing issues. She was very professional and very helpful. Thank you, Pam. It was a pleasure talking to you today. read more

Our manager is the very best ever, I believe she's taken the association out of the hole it was in and improved the organization's operations to getting ahead. If all of your managers are as professional and knowledgeable as Felicia than I can say common interest is top notch. Keep up the good work Cheryl Cleveland read more

I have been messaging and calling but don't get correct information. I have emailed pictures and very detailed information, but still get told the wrong information. I called and no one called me back as promised. A week later and I called again. This time I got Caselyn Dannang. She would not let me hang up until she resolved my issue. It took a lot of work on her end but she was able to get the answer I needed. read more

Misty of customer service was very responsive, helpful-she quickly helped to resolve a billing issue & put my stress at ease!

Not impressed so far. I've made three attempts to get in contact with our service representative and I can't seem to get a call back.

Had some confusion with the HOA regarding weeds in the garden planter. The issue was corrected and the HOA was not aware of the correction. Deanna with Common Interest was a great help in getting this resolved. She was professional - and did a great job. She understood what was happening and how it had been previously corrected. read more

Worst HOA experience our community and myself have experienced ever - 1. Very poor communication/ responsiveness 2. Lack of action & responsibility for community issues 3. Extremely poor customer service. Very inexperienced with addressing community issues 4. ... all while increasing our community's HOA dues (higher HOA dues than previous, better HOA). Aside from continuing to increase dues frequently, it's honestly hard to say what things, positive or otherwise, this "management company" has done for our community. Homeowners had contacted CIMS regarding a community issue over a month ago. There has been no update and no real response about what will be done about this problem. Multiple emails have been sent to follow with zero reply. Extremely unprofessional and inexperienced with addressing issues requiring action. I have worked with a number of different HOA management companies over the years, and this is by far the WORST AND MOST UNHELPFUL HOA management company I've ever experienced. read more

What does Common Interest do? They do not look into complaints, actually visit the sites or enforce the HOA requirements. We have homes with over grown bushes and weeds, and no fences that allows people to see a dirt and weed filled backyard. There are cars that have expired licenses from 2020 with weeds growing under them and rats running under the cars, and homes that have had up to 6-10 cars parked all over the street and on corners. Common Interest manages another development in Stockton which is considered upscale, and believe me they make sure all those residences are following the association rules and regulations. read more

If I could give him a -10 I would we had Jens Arensberg and she left and then we got her boss Crystal Ridge! What a joke we have rules that state vendors 9 AM up she's trying to say not for the association just for the homeowners that's not true I've been here since 1984 and it's never been that way! I pay my dues 15 days ahead and I mail it in and it shows that they cashed the check and now they're trying to give me late fees and assessments on my bill by the way I wasn't even receiving statements! Now I'm receiving statements with high payments avoid these people at all cost they're the worst of the worst get anyone else if you have them fire them and change she's not any better than the one that we had one thing they've continuously taught me don't have property management or HOA's read more

We have been using Common Interest for years and they have been very reliable and know their business. Adrianne and her assistants have always been quick to respond and address anything that needs to be addressed. I highly recommend this company. We had to drop our previous company and CI made the switch easy and stress free as they do with everything. You won't be disappointed. read more

We just switched to Common Interest and it's been a night and day difference. The main reason for that is Nancy! She has been an exceptional help and is extremely responsive to all my emails and inquiries. read more

Our association recently switched from Associa to Common Interest. We are very disappointed. Within a week they raised our association dues, without informing the owners. Now the trash has not been picked up in a week. I mean their is garbage everywhere! I have called the health Dept. and the city to inform them of the health risk. Everyday they say they will take care of it. It seems the garbage bill wasn't paid because of an accounting errorl What incompetence! read more

Horrible!! You would think living in a gated community that your living experience would be a little more private, and little less noisy.. Nope!! I don't get why I pay this association dues when they hardly take care of our community. The speeding that happens is so bad, we have a speed limit of 10 and most if not everybody does 30+ and disregards the speed bumps. We don't have side walks and have to fear that one of these careless drivers will run us over. I tried to complain about the drivers who speeds, and they say they will take care of it, but never do or get back to you on the situation. We had such a high end private patrol that would go around and cite cars that were parked on the road after hours, then they downgraded that and got us the cheapest, low quality, low budget security you could find. (Limit Less Blue Skies Security) I mean I literally watch the security drive by my house with her head completely stuck looking down at her phone while speeding over speed bumps. We have a careless HOA, that hired an even more careless private patrol. read more

We are new to having HOA and so far COMMON INTEREST is our managing company. Their customer service exceeded my expectations I inquire a couple of times and so far it's more than what I expected . My work is also customer service and I surely know what a good and not so good customer service like, CI is a company that I would recommend special thanks to CHINA MITCHELL for providing the stellar customer service. read more

Once again Common Interest has intentionally held my check that I glhand delivered to their office on august 27 and tried to claim it wasn't received until September 22. Once again adding a late fee. I thought they were incompetent but this is intentional. I have paid late fees seven times because they hold my checks almost every single month. Stay away from these people. They are doing this as a standard practice. They want to force us to pay to use their service online or they conveniently claim payments are late. This company is a scam and ripping people off. They are also lousy at management because since weve had them nothing is being repaired or addressed and I've heard vendors won't work with them cause they don't pay or take long to pay. Horrible company. Zero integrity. Negative stars are not an option. read more

I live in Cape Cottages at this time but do plan in moving as soon as the the housing market goes down. When I do I am going to make sure I Do Not get an HOA with this company managing it. Today I called their office (209) 507-7850 numerous time to speak with Yvette Montano. It took numerous calls and finally the receptionist picked up. After waiting on line about 5 minutes, she returned to the phone to say she was busy. Then I asked to speak to Tracy Fuquo and again the reception returns to the phone to tell me she is busy too. They both was informed of the reason of my call, but both refused to accept my call. I had received a Courtesy letter for a Vehicle Violation, which was based on false information. Yvette and or Tracy relayed to the receptionist that it is only a Courtesy Letter and just respond to it on line. I guess they just throw out these letters and expect me to just conform to their drums. Nope, I will not! Unfortunately, it appears this company is as much prejudice as the community I am living in. Since the letter I received was sent by them, I will fill out a complaint with The Better Business Bureau. I know they will have time to address my concern. read more

Millie Thomas was prompt and helped me in setting up the online HOA payment. Thanks for your timely and exceptional service.

I work for a gate and fencing vendor, and we've had a long standing relationship with Common Interest Management. Their attention to detail is excellent and Lisa M., the customer service manager, always helps to make our jobs seamless when we're working onsite at one of their communities. We truly enjoy working together with the staff when those opportunities present themselves. It's very apparent, they care about their clients and the HOAs they work with. read more

Common Interest HOA manages the community I live in. The representatives are always prompt in responding to my questions and concerns. It's much appreciated. read more

Millie Thomas provided great support and was fast to respond regarding a safety concern I had at my condo unit.

I live in the North Lake neighborhood, common Interest management has provided little service to the dues paying members. They have excuses for every thing. Having lived in this neighborhood since 1984, I am getting tired of excuses. This is the worst manage company yet. My neighbors are also tired of their lack of follow through. They certainly are quick to cash our checks. read more

I recently submitted an application to our HOA for approval on a upgrade to our home and WOW the two woman in the Stockton office Traysee and Lisa were UNBELIEVABLE. They've provided outstanding results! They were so responsive and knowledgeable about all of my inquiries. They really know what they are doing here. They know how to manage their office and homeowners. My application was approved so quickly and flawless. I've never worked with a Homeowners Association with such excellent service such as Common Interests Management. The gals here went above and beyond. Thanks Traysee and Lisa it was such a pleasure! read more

Think twice before getting an HOA with this company managing it. The horror stories are true. Expect to be lied to and have a completely ridiculous time trying to deal with them. read more

I received a text from a homeowner at 10:00P.M. about a car crashing through an outside brick fence. I sent our manager a text with pictures at 7:30 A.M. Before 8:30 a construction crew arrived and was cleaning up the mess created by the crash. They also put up a temporary fence to give the owner some privacy. An estimate is in the works, insurance company has been contacted and the police report retrieved. In the five years that I have been on the board, I have never had such excellent service from a management company. read more