We were going out of town on April 12 when I noticed fluid on garage floor. Called Mr Transmission…read moreon April 10 and talked to Susan. She told me to bring it right out. John put my Toyota on the rack when I arrived. They diagnosed the prob and had it fixed the next day. Great service. I highly recommend and will use again. I found the cost to be fair and reasonable.

This is a business that takes care of his customers. They bent over backwards to help my…read moregranddaughter. If they tell you you need a new transmission you can rest assured it's the truth. This business is a gem in automotive repair.

My family has used this shop for years! Trustworthy. Good work. Always get my car back to me pretty…read morequickly. I dropped my van off last night using the key drop box. Found out today that the compressor went out in my AC (which is the same part they replaced last year). It was still under warranty, and they didn't even charge labor!! So here I am less than 24 hours later, and it's fixed for free! Very appreciative, and I will continue to use this shop when things come up.

EXCELLENT TRUSTWORTHY SERVICE I've been taking my vehicles…read morehere for the past ten years after searching for a competent, trustworthy mechanic after moving to northern Kentucky. Always receive good, honest service. My only complaint is that they're so good and popular that they are often busy, so it might take a few days to get your car in, but it's definitely worth the wait.

I love it here. I've been going here for about 7 years now for my 2013 Jeep Wrangler. Every time…read moreI've called about a quote, they're back to me within minutes or an hour. They warranty their work. The pricing is fair. They're efficient. They won't waste your time. They're also very honest and clear about how long work takes and parts getting in. They're on time. Great place. I trust them with what my Jeep needs and for the right price.

On a 1 -5 scale with 5 being the highest...I'd give them SIX (6) Stars…read more May 30, 2025 Let me tell you about Don's Garage in Elsmere, KY. I was recommended to Don's by another mechanic that I'd gone to for years. I've been going to Don's for3 - 4 years now. They've always done a fine job diagnosing the cause of a problem and recommending how much and how long it would take to fix the problem. I took my 09 CTS into Don's about 5 - 6 weeks ago. All wheel drive started making a banging noise. One of their technicians went with me for a test drive and he was able to pinpoint the general area. I was given an estimate and they fixed (?) the problem. About a week later the CTS started making the noise again. My wife was driving the car at the time and as soon as she heard it she was able to turn into another local (Dent, OH.) garage. The shop she pulled into in Dent said it was going to cost over a thousand dollars to fix (which did include fixing the work that Don's Garage did. I called Don's and he (at my suggestion) spoke with the tech in Dent. Don's sent a wrecker out to get my car (at no charge to me). Don's got into diagnosing what the Dent mechanic identified. Don's garage agreed with the other dianosis. There was no arguing or haggling. Don's fixed the car (it wasn't a big deal). Just vibration worked some bolts loose on the 'rear end', coupled with my wife getting off the road so quickly. There was no charge for the work, no charge for the wrecker and they worked with the Dent mechanic and again, no charge to me. Will I go back to Don's Garage in Elsmere again? ABSOLUTELY! We live in Monfort Heights but we'll gladly drive the 22 miles to Don's while passing hundred(s) of shops along the way, many of which I'm sure are capable repair shops. They earned the right for me to keep using them. Best regards, Don G.

I had a rear control arm snap at around 11:00 pm on a holiday. I called 5 different tow companies…read moreand only 1 answered the phone. It was Bob's. I have always know where they are located but have never done business with them before. They provided me with excellent customer service and quick turnaround. While fixing my broken control arm they found that the other rear control arm was cracked and about ready to break. Being my first time dealing with them I greatly appreciate it their attention to detail. When picking up my vehicle I had an opportunity to see them interact with other customers and you can tell they care about getting you taken care of. Although I've only been business with them once so far I feel that are a trustworthy shop that will provide you honest work at a fair price. I highly recommend!!

Tom and the guys at Bob's are some of the best in the business. There's a reason this place is…read morealways busy. They do great work and they are extremely trustworthy.

After a couple experiences of repairs for the same situation with the engine light being on and…read morepaying from $800 to 1500 for two different solutions for the same reason and the engine light is still on the noise is still in here. I was told that they would talk to the owner about giving the money back but have not heard from them at all.

I paid $347 for them to fix vibration. Had a new set of tires installed at Walmart. Apparently they…read moredidn't balance the tires right.I didn't know what the problem was.These guys said I had a bent wheel so they replaced it with used piece of crap and it fixed nothing. Finally took it to another place on the west side of town, and they actually managed to balance the new tires. 3 different places and they couldn't even balance tires right. This really says something about the kind of so called mechanics we have in this country.

Brad and Mike provided professional work and advice on my Jeep repair. I recommend their services.read more

Brought my vehicle in to have headlights fixed charged me $600 to replace a switch, headlights…read morestopped working in a week brought it back and told me it would be another $400 to replace a different switch he missed on the go around!!! Completely unprofessional and why auto mechanics get a bad name, never trust him with your vehicle. 0 Stars

Donovan's is a trusted local business and we would take our vehicles to them for any cause (both…read moreDonovan's Express and the main location in Pleasant Ridge). When they discovered an additional issue right before they returned my vehicle, they did not charge for labor and even gave a discount on the part. When my AC recharge did not work the first time due to an underlying issue discovered later, they also did not charge for the failed AC recharge. The workers are always kind, patient, and explain issues thoroughly and carefully. They never act hurried or impatient, and when an issue arises on their end, they are apologetic and strive to make things right. My father listened to the Dale Donovan car show on Cincinnati's local radio station for years. We love supporting this local business! Shout out to Wayne for being so sweet and kind.

This review is based on help I received online alone which is why I am not giving a full five…read morestars. I posted in a local pleasant ridge group for recommendations for mechanics along with specific issues my car was having. Multiple people recommended this shop, but it did not have immediate availability. Kyle Donovan commented on my post accessing the issue as well as offering different solutions for it. It was like having your own chat bot! Just on that service alone I will check out this place in the future! Top notch customer service!

Worse service ever. I was quoted one price, when car was finished the price was $200.00 more than…read morequoted. Never started working on it until 2 days after I dropped it off. After I brought him the original quote that I wrote down then he said remembered the quote. So that tells me he just makes up prices and charges what he feels like charging. He seen a woman coming and decided to take advantage of me. I was driving home yesterday and noticed my engine light was back on after he says he fixed it 2 weeks ago and replaced 2 coils. I had to go to another mechanic and have that same coil replaced again. That mechanic called B & D and made them aware of what they had done. This situation was an additional $80.00 cost for me since I had to go to another mechanic. I then called Don and all he said was to bring back the coil. HAHAHA, I'm not that stupid. All he wanted me to do is bring back the coil that was bad so he could get his money back. He did nothing to offer any compensation for the money that I am out now. He tried to say he didn't charge me for the coil. I have a receipt that proves he did. He did nothing but lie from the get go.

They are the first place I call when I have any issues with my car. A little auto shop right…read moreoutside of Amelia. No frills, but extremely experienced and knowledgeable. They fix with the problem and are helpful about answering any questions you have. Very fair and affordably priced. I would recommend them to ANYONE without hesitation! It is so difficult to find a mechanic that you trust and won't overcharge!!