My family has used this shop for years! Trustworthy. Good work. Always get my car back to me pretty…read morequickly. I dropped my van off last night using the key drop box. Found out today that the compressor went out in my AC (which is the same part they replaced last year). It was still under warranty, and they didn't even charge labor!! So here I am less than 24 hours later, and it's fixed for free! Very appreciative, and I will continue to use this shop when things come up.

EXCELLENT TRUSTWORTHY SERVICE I've been taking my vehicles…read morehere for the past ten years after searching for a competent, trustworthy mechanic after moving to northern Kentucky. Always receive good, honest service. My only complaint is that they're so good and popular that they are often busy, so it might take a few days to get your car in, but it's definitely worth the wait.

I had been calling various garages to see about replacing the AC compressor on my 2011 Honda CRV…read more $1400 was not in my budget for the place I usually go. A friend of mine had some work done at Community Auto Service with Bret. She sang his praises and so I asked him what it might cost for me to get my AC Compressor replaced. His estimate was 1/2 the price of what I was told at other places. I called and made the appointment to take my car in. No joke, 20 minutes after making the appointment I got to work and smelled a burning smell - but didn't see smoke or anything. I told my husband about it and we had a game plan. When I went to leave, my car started and went into reverse, but my steering wheel wouldn't move, so I ended up having my car towed to Community Auto a day early. They still didn't get to it until the appointment time, but that was ok. In addition to the AC compressor, a belt had been destroyed, etc. When Bret called to tell me the cost, I had expected it to get to be the $1400, but it wasn't. The grand total was about $845. I was very happy with that. Bret was thorough and quick with the repair and I am very happy.

I have left an extremely detailed review on Google, and somehow it keeps getting taken down, even…read morethough I did not violate any terms. Anyways, PLEASE for your sake, stay away. In a nutshell, they won't work on your car when they tell you they will, and will charge a ton of money, and not fix the problem. It cost me 1100 dollars to fix a noise that sounded like a bad pulley. They replaced a pulley and tensioner, I still heard noise after I paid, told the 2 technicians, they were VERY adamant that there was no noise and everything was good. Long story short, 2 weeks later, I had to replace a failing water pump at over 1000 dollars while traveling on vacation. I even mentioned when I first brought it in that it could be the water pump. Please don't go through the headache I did.

My buddy has been going to Saylor's for years. He put a fuel pump and radiator in my truck two days…read moreright before a trip to Ontario at the last minute couple years ago. This week he worked on my wife's car. We drive 26 minutes to his shop. Dale reminds me of my hometown mechanic in the late 60's through the 80's. Everyone knew him and he's very fair and reasonable.

We had nothing but bad news from saylors and we reacently gave him a second try and it was as bad…read moreas the first time. i believe they are a hit and miss shop at the customers expence,I will never go back again. Ferd Wagner

I love it here. I've been going here for about 7 years now for my 2013 Jeep Wrangler. Every time…read moreI've called about a quote, they're back to me within minutes or an hour. They warranty their work. The pricing is fair. They're efficient. They won't waste your time. They're also very honest and clear about how long work takes and parts getting in. They're on time. Great place. I trust them with what my Jeep needs and for the right price.

On a 1 -5 scale with 5 being the highest...I'd give them SIX (6) Stars…read more May 30, 2025 Let me tell you about Don's Garage in Elsmere, KY. I was recommended to Don's by another mechanic that I'd gone to for years. I've been going to Don's for3 - 4 years now. They've always done a fine job diagnosing the cause of a problem and recommending how much and how long it would take to fix the problem. I took my 09 CTS into Don's about 5 - 6 weeks ago. All wheel drive started making a banging noise. One of their technicians went with me for a test drive and he was able to pinpoint the general area. I was given an estimate and they fixed (?) the problem. About a week later the CTS started making the noise again. My wife was driving the car at the time and as soon as she heard it she was able to turn into another local (Dent, OH.) garage. The shop she pulled into in Dent said it was going to cost over a thousand dollars to fix (which did include fixing the work that Don's Garage did. I called Don's and he (at my suggestion) spoke with the tech in Dent. Don's sent a wrecker out to get my car (at no charge to me). Don's got into diagnosing what the Dent mechanic identified. Don's garage agreed with the other dianosis. There was no arguing or haggling. Don's fixed the car (it wasn't a big deal). Just vibration worked some bolts loose on the 'rear end', coupled with my wife getting off the road so quickly. There was no charge for the work, no charge for the wrecker and they worked with the Dent mechanic and again, no charge to me. Will I go back to Don's Garage in Elsmere again? ABSOLUTELY! We live in Monfort Heights but we'll gladly drive the 22 miles to Don's while passing hundred(s) of shops along the way, many of which I'm sure are capable repair shops. They earned the right for me to keep using them. Best regards, Don G.

I give them a 5 star 10x over. Chris and Paul are great guys. I owned my own shop for years and…read moreclosed my shop to health reasons. I have started using them for my personal vehicles and being a retired technician myself I see their work is top notch. They have one of the cleanest and nicest shops in the entire tri state area. They have mine and my families business for life. Can't say enough great things about them.

First time customer. Took in my new-to-me 2015 F150 for a differential and transfer case oil…read morechange, and fix a coolant leak. Was pleasantly surprised when they said my battery needed replacing but they would do that for free since it was purchased there by the previous owner. I had no idea! Great communication and they completed the work on time. I called with a question about the work and spoke to the mechanic who did it, and he did a great job of explaining what was done, how, and why. I feel confident they did me right.

Donovan's is a trusted local business and we would take our vehicles to them for any cause (both…read moreDonovan's Express and the main location in Pleasant Ridge). When they discovered an additional issue right before they returned my vehicle, they did not charge for labor and even gave a discount on the part. When my AC recharge did not work the first time due to an underlying issue discovered later, they also did not charge for the failed AC recharge. The workers are always kind, patient, and explain issues thoroughly and carefully. They never act hurried or impatient, and when an issue arises on their end, they are apologetic and strive to make things right. My father listened to the Dale Donovan car show on Cincinnati's local radio station for years. We love supporting this local business! Shout out to Wayne for being so sweet and kind.

This review is based on help I received online alone which is why I am not giving a full five…read morestars. I posted in a local pleasant ridge group for recommendations for mechanics along with specific issues my car was having. Multiple people recommended this shop, but it did not have immediate availability. Kyle Donovan commented on my post accessing the issue as well as offering different solutions for it. It was like having your own chat bot! Just on that service alone I will check out this place in the future! Top notch customer service!

After a couple experiences of repairs for the same situation with the engine light being on and…read morepaying from $800 to 1500 for two different solutions for the same reason and the engine light is still on the noise is still in here. I was told that they would talk to the owner about giving the money back but have not heard from them at all.

I paid $347 for them to fix vibration. Had a new set of tires installed at Walmart. Apparently they…read moredidn't balance the tires right.I didn't know what the problem was.These guys said I had a bent wheel so they replaced it with used piece of crap and it fixed nothing. Finally took it to another place on the west side of town, and they actually managed to balance the new tires. 3 different places and they couldn't even balance tires right. This really says something about the kind of so called mechanics we have in this country.

My experience was a total disaster because I didn't go with Ulmer. I was supposed to be at Ulmer…read morefor a tire replacement but I changed my mind last minute and go to Sam's instead. Somehow Sam's managed to put on a wrong size of tire and messed my differential up. I went back to Ulmer to get estimate for the repair, and Steve was so helpful as always, he's not only help me deal with Sam's insurance company but also went extra miles as putting new batteries in my key fob without me even asking. He kept me updated with the process, I didn't event have to call to follow up. This place is the best for your bucks. Service and customer service are unbelievable.

Our daughter's car overheated while driving on the highway. As we are almost four hours away, we…read morewere at the mercy of Yelp and Google reviews. We had the car towed to Ulmer's and received excellent service. The problem with the car was a result of a previous repair at a different shop (near home). Brian at Ulmer's helped us with pictures and video of the problem caused by the previous repair. They also squeezed her car into their busy schedule and got it done in a reasonable amount of time. We highly recommend!