WOW, what a great experience. I thought I needed a very costly part and Greg asked if I could drop it off so he could check it out. Dropped off and Greg found the issue and fixed it costing me half of what I thought I needed. Greg's honesty and customer service is above all the others by far. This was for my son's vehicle, and he even gave him a loaner to use while his was being repaired, I've never had service like this from a local repair garage before. Grout Automotive is top notch. read more

Love the local atmosphere with the professional, time aware service! Highly recommend

Grout does a tremendous job. They have worked on my vehicles over the years and they never fail to impress. The service, friendliness, and cost cannot be beat. Give these guys a shot because they truly deserve your business and you will not be disappointed! read more

Grout Automotive - Auto Repair Near Me - Florence, Kentucky

My car's AC decided to stop working at the most opportune time (mid-July, of course) and I started calling around to repair shops in the area, only to be told that there were waitlists exceeding 3 weeks at most shops. I called Greg over at Grout, and Greg was AWESOME - told me to bring it in and he would look at it ASAP, on TOP of his waitlist. He got the issue fixed in a couple of days, with a very reasonable price and great workmanship. Would highly recommend Grout Automotive, and I will be bringing my vehicles there for service moving forward. read more

I can not provide enough generous compliment's about the service I received from Grouts Automotive! From the moment I walked in until the moment I drove away I couldn't be more satisfied. Let's face it, in an industry that is plagued with a bad reputation it's hard not to have anxiety about car repair. Greg and his team's professionalism are beyond stellar. My Honda came out driving as smooth as the day I bought her! I couldn't be more pleased! This is definitely a business that places their customers first and above all, adhere to what they say. Grouts now has a lifelong customer in me. Thank you guys for your persistence ensuring my vehicle is running top notch! Your integrity is second to none! Bonnie Smith read more

I wanted to like these guys. Friendly courteous. Granted I've got a Japanese car and very few mechanics who don't specialize in Japanese cars do well in this market. Unfortunately I got a diagnosis of a bad driveshaft($600 part) and the actual problem is worn engine mounts. The engine mounts weren't mentioned though they were severely worn. I'm guessing you're fine with American cars and trucks here. They had a lot of trucks on the property. It did take all day to diagnose my car. read more

great people great work empathetic owner very helpful no matter the situation I've taken the same car there for over 5 years and never disappointed takes care of military veterans as well read more

Yes! Go here!! Finally! A place I don't feel lied to because I'm a frazzled mom who "doesn't know anything about cars". For real after being majorly, deliberately scammed at Bob Summeral on 42 (boo) I was gun shy to even walk into another auto shop without my husband, but Steve made me feel so welcomed and at ease with my baby. He was so honest and informative, and was considerate of my time. We just got our car back and all issues were fixed at the price they quoted me, and in the time they said. Also, a small unexpected issue arose with another part while they were repairing the original issue and they are fixing at no cost to us. I will probably never take our cars anywhere else because but Grout bc they treated us like true valued customers and were so genuine and thorough. read more

My car AC broke and leaked into the passenger side of my car. Mold built up over the week before I noticed. Took it to Grout the first thing in the morning after I noticed this. They said they were booked two weeks out but still accommodated me to fix my AC so that I could take it to get detailed ASAP. Super nice people that go above and beyond to satisfy their customer read more

I towed my vehicle from Richmond, KY to Florence, KY to this repair shop because #1 it is close to where I live and #2 It had great reviews. My experience was phenomenal, Greg promised to "take care of me", and that's exactly what he did. My car was repaired in no time, and he explained to me what was wrong with it and why the parts needed replaced. It was Fast, Friendly, and Affordable. One thing I found unique is that he CARES about his customers, that is evidenced by his unique way of keeping track of his visitors. He has a map of all 7 continents and he asks where you are from and allows you to stick a pin on the map :) and write you name in a book and where you come from. He did mention that if ANYONE has worked for Antartica for at least a year or more, then he will provide them with free oil change for s year in exchange for each year working there! read more

I was visiting from out of town for 2 burial services. The a/c in my van wasn't working as it should. Stopped by here late in the afternoon. Owner took me right in even though they close at 5:30. They also gave me a ride back to my hotel & came and picked me up when they were done. A/C was low on charge. They did the service at a fair price. Were extremely friendly also. I can't say enough about how well they treated me and the service they provided. I would highly recommend them to anyone. Great business! read more

Simply the best. I'm so glad that I found these guys. Fair, honest and really know stuff!. They also keep good ole ky hospitality alive and well. I highly recommend. read more

I had my a/c compressor go out on a 10 year old Kia. Greg gave me a competitive quote. Everything seems to be working fine now. They did a good job and provided very friendly service. I am glad to have found a good family run business to work with instead of the dealership. read more

I am the owner of a local shop in Northern Kentucky. I called Greg about an issue with a customer and their respective vehicle. He was extremely genuine and very easy to talk to. I was blown away at how helpful he is. After talking to him for a few min it was easy to tell he was a great guy and why he is a successful shop owner. I enjoy working with other people in the industry and I hope one day I can return the favor Greg afforded me. read more

DO NOT GO HERE. Greg is a really nice guy, but I'm not paying for nice. I took my 2006 chevy hhr here to get the alternator and battery replaced. When I got it back it would not shift out of 1st gear. My dash panel was not working (spedometer,gas, temp gauge). When I asked how this could happen he said "it seems like the battery was jumped backwards frying the system" I said "okay not to place blame but your staff is the only people to jump the car" he then very quickly said "well maybe a mouse got in?" He had no idea how to fix the problem he created. I had to take it to a dealer only for them to tell me it would cost over $3000.00 to fix all the modules and transmission problems. If you aren't wanting to pay a dealership price for repairs I would reccomend Saylors Automotive 859-282-1424 they have amazing reviews and he is fair and affordable! read more

Called this morning and made a noon appointment for an oil change. Went to lunch with a friend and it was finished when I got back. Cheaper than a quick lube place. read more

My truck was having trouble on the highway so I looked on Yelp and found Grout Auto with five stars. I was skeptical that an auto shop could have a five star rating because, frankly, cars just break down from time to time-not everyone can be happy with the service, can they? To my surprise, they can. The Grouts were some of the nicest and most helpful people I've met in my five years in NKY/Cincy. Not only did they fix my truck in absolutely no time at all, they were straight forward about additional problems they had found and never once did I feel like they had an ulterior motive. I will return to them for all my auto needs for years to come because of the way they treated me on day one! Thanks Grout Automotive! read more

I couldn't be any happier with Grout automotive. One issue I find with many reviews Is that People often expect perfection. So if a product or business performs perfectly they rate accordingly. I think it should be more complex than that. Obviously we want good service. We want fair pricing. We want courtesy. We want timeliness. But what I also look for is what happens when things go wrong. Grout has always delivered excellent service in the above mentioned categories. But what sets them apart for me is what happened when something went wrong. I picked up my daughters car after it was serviced and found that they failed to repair one of the items on the checklist. Often businesses may become defensive, make excuses or even try to do the right thing without offering you much in return for your trouble. Grout was INCREDIBLE. Not only did I get a sincere apology with no excuses, I was given a complimentary rental car as I had to leave my daughters car with them overnight. AND the extra repair was done for FREE as it was their error. I was shocked and delighted all at the same time. I was already a faithful customer but now they have earned a customer for life. Honesty is so hard to come by these days. Greg is always honest, upfront and fair. He will work with your budget and will honor whatever price he has quoted you. Do not hesitate to take your car to Grout. And for the icing on the cake Greg has a staff that is both friendly and respectful. Go to Grout. You won't be disappointed read more

Had our truck serviced by Greg and his team, after taking it to dealership for a quote. Not only did Greg save us 4 grand from the dealership quote, he took the time to go over everything that needed to be done, and got it done in a timely manner. Highly recommend Groat's for all your automotive needs. I'll definitely be back. read more

I am relatively new to the area. I finally found a good barber and family physician. And now I found a good, honest mechanic. They are not a chain, just straight forward, honest are their prices are fair... if you like that kind of thing. read more

Quick oil change. Synthetic oil at no additional cost. Very professional staff. Will definitely use again.

Fantastic service! Honest and reasonable work, friendly staff, trustworthy. Ill be back.

Stopped by Grout when I was looking for a more local automotive shop and was trying to get away from dealerships or big name companies like Valvoline and I'm glad I did! Greg provides INCREDIBLE customer service and really takes the time to understand your car. Also, as someone who knows nothing about fixing cars, he did not take advantage of my lack of knowledge to sell me things I didn't need. He was honest with me about everything and even told me if he didn't think a part was necessary. He also found me the best prices on parts. Greg provides honest, top of the line service! read more

Reliable, trustworthy, fair, and good work. What more could you ask for? Good Customer service! They have that too. They have worked on 4 different vehicles for me in the last 3 years and I have been very satisfied with their service. Highly recommended. read more

I went there to get a used vehicle I planned to purchase inspected. They were very patient with me, took me in the garage to point out the flaws, and took me for a drive. They found several problems and helped me make an educated decision about the car. I am very grateful for the time they took to help me. I recommend them without reservation. read more

In my last review i said i had not had any work done yet. now I have the work was done on time, affordable,. and he told me exactly what the problem was.. i have found a repair shop i can trust and call "my mechanic". their are a lot of good shops if no Kentucky I think Greg would agree. but NONE more willing to go the extra mile to make sure you are satisfied. hey check grout automotive out YOU WILL BE GLAD YOU DID. read more

Please visit!!!!!!!!!!!! My truck had to get jump started 2x last night. I went to him at 8:00am this morning, told him I have an 8:30 appointment in Cincinnati and to please figure out what was going on with my SUV. Literally before I could sit down in the chair in the lobby, his mechanic was pulling my truck in to do the diagnostic test. Within a few minutes I was told it was a bad battery. The battery came with a 2 year warranty that he would personally honor even if I no longer reside in the Florence area. The battery was cheaper than what was quoted to me at Auto Zone and it took no time to replace so I could make it to my 8:30 appointment. I've finally found a mechanic I can trust since relocating to the Florence area. I would definitely recommend him to anyone!!!!! Not because he's fast but because he's honest and don't try to beat you out of your money. read more

I called to see if I could get a used car looked at I was interested in buying. I know nothing much about mechanics and needed someone to take a good look and tell me honestly. You know really take the time to check it out. Well this they did. I called them up they told me to stop by. The owner of the shop took the time to to put the car on the lift and check it out then also took the time to test drive with me. He pointed out the things he noticed from top to bottom and btw this was very nice because it showed detail in the quality of work! Some minor but some not so much, but he was honest! What he told me little or big was enough information along with my own research to make a informed decision, and that I appreciated so...so..much!! This place seems to be a family owned and operated business with excellent business ethics! Highly recommended ! And also a shout out to the women who answered the phone to start she was super friendly and helpful!! read more

Looking for an honest, affordable and dependable mechanic? Greg Grout is your man! My family has been trusting Greg Grout with our vehicles for over 10 years. Now that he has his own shop, I can't imagine going to anyone else. The last time my car was serviced (rear brakes) it took me two days to realize he had replaced my windshield wipers for free! That's the kind of "second mile" service you can expect from Grout Automotive! read more

Outstanding, friendly service. You can tell Greg is focused on delivering great service at a fair price. I showed up for my routine maintenance appointment and he had it all done in 60 minutes and the price was FAR better than the dealership! read more