Great! The mortuary Took care of everything!!! We needed a revision of the names and they made sure the item were corrected! BARYY read more

Very happy with Community Mortuary and it's staff for helping our family during this difficult situation. Dolores was very kind and helpful. The gentleman who prepared my father did an awesome job and were very helpful in helping us set up our foods and slide shows. We would but hopefully never have to use them again. read more

Community Mortuary is the place to turn to. Delores is so empathetic and professional. They don't sell you things that you don't need. In other words not pushy at all. She explains and goes over everything with you. They have been there for me for two of my family members. I would definitely continue to refer family and friends to them. read more

Customer service was terrible! The owner was rude and always changed the story! When we were there for my stepdad's funeral people were waiting outside and she was late 30 minutes. She said that we agreed it would start at 5, but that wasn't true, it was even on the contract. But when it was time to leave they were rushing us. Next day it was the same thing she was late again. My stepdad's casket was a bit small for him so she offered a casket that was damaged and we didn't had time to find a new one so we agreed that she would keep the one we bought and we would take the damaged one, but now she calls telling us to pay the casket. So I DON'T recommend this place! The owner's name is DOLORES! MY POST WAS DELETED! i posted last year. read more

***DO NOT USE SERVICES*** They gave my fathers ashes to a stranger who gave them false documents, when asked to correct there mistake they said it isn't there problem any more. read more

My uncles services for Virgilio Oliva was handled very unprofessional by the female coordinator working it for 2/28/2021. Viewing was scheduled for 11-1pm followed by burial to Glen Abbey 2pm. 12:30 pm she was already pushing us out of the mortuary patio while we were having our reception. They pushed us out early which made us too early at the cemetery. Glen Abbey coordinator apologized for us for standing around for 20 minutes because burial was not supposed to start until 2pm. Our whole entire family and friends felt so disrespected by the Community Staff in duty that day (2/28/2021) for the the way they treated us. I will definitely not recommend. Mel Santos read more

I have nothing but good comments for the way everything was handled for my father's funeral. Called them from the hospital and made arrangements for them to pick up my father's body after his passing. They took care of everything with nothing but respect. They took care of transporting the body to the church for the memorial service and then to Fort Rosecrans for my Dad's military honor interment. My Dad had his funeral arrangements taken care of for him and my Mother ahead of time, so there were no extra costs for us to take care of, except for the extra death certificates and the increased cost of those, which wasn't too much. I declined the guest book, but when we arrived at the memorial service, they had provided one for us. It was beautiful and very much appreciated. They also made the arrangements for the military honors at Fort Rosecrans. Thank you for making this difficult time in our lives a little easier by taking care of the funeral arrangements in such a professional manner. read more

Community Mortuary - Community Mortuary - Cremation Services Near Me - Chula Vista, California

Very professional and compassionate business in Chula Vista. Dolores helped our family through all of the steps for my Father's service and burial at Miramar National Cemetery. This mortuary is smaller than some and family-owned. There was no sales pressure, and our family's wishes were met in our time of need. read more

When my Dad passed we secured the services of another mortuary. After a BAD experience with that mortuary we sought a new mortuary when my Mom passed. The treatment we got from Community was outstanding. They went above and beyond to help us with a double internment. In a time of great stress, they stepped up and helped make a difficult time easier. God Bless. read more

I recently used the services of Community Mortuary. I chose this mortuary for its location and due to my desire to support the local businessman, expecting to get a higher level of attention to detail and caring service than from a "mega store or global corporation" (from their website). Firstly, I want to say that the presentation of the deceased for the viewing was very nice and appeared to be very professional. The cosmetologist and mortician did a very fine job. The appearance of my wife in the casket was very much like the picture provided.This is the only reason for giving the star that they get. Secondly, unfortunately, the level of service provided before and after the viewing was sadly lacking in knowledge, caring and concern.The perceived inability of staff to oversee the entire operation without a glitch or causing any worry to the family was not of the degree of professionalism expected from a mortuary service.The lack of communication from staff concerning delivery timetable of cremains before commercial airline tickets had been purchased for transfer to burial site cross country was unbelievable. The inability of staff to have knowledge of current TSA guidelines for transporting cremains was unacceptable. The emblazoning of their name on memory book, prayer cards and bag to transport cremains seems very gauche and advertising their services is not something agreed to or even mentioned in making arrangements. Thirdly, after submitting a three page letter of dissatisfaction to Community Mortuary, I received a three line paragraph response. Evidently the owners do not care that much about their business or the lack of compassion from some staff that deals with grieving patrons, especially the funeral arranger, Evelyn. I hope for other's sake she no longer works there. I don't recommend Community Mortuary if you are in need of caring professionalism. read more

My father passed away suddenly and sadly none of his immediate family lived in California. We went with community mortuary after the director assured us after the cremation they would "store" my father at their premises for a few weeks until the actual service. She said "no problem." I emailed her a couple of weeks later asking if I could send a few urns and have my fathers ashes separated...she again said "no problem." The next day I get an email saying they have shipped my father to Florida...my sister who was already very distraught received him at her doorstep. Needles to say she was shocked, angry and upset. Community mortuary did not respond to my emails saying how disappointed I was. Needless to say, in retrospect it seems they just wanted our money. When a loved one passes, especially a parent, you must depend on the knowledge of the "experts" and put faith in people. I would NOT recommend them...their unresponsiveness to my disappointment speaks volumes...there are many many choices...choose someone who will treat your loved ones with respect and that will follow your wishes....NOT a company like this. read more

Great local family owned company, not owned by the mob. Very caring, warm and friendly. Everything low key which really helps at the time of need. read more

Community Mortuary couldn't have been any better and more comforting for my family in a time of mourning. They were very professional, and knew exactly what to say and do. This place is a family owned business, and didn't treat you like just another customer, they were compassionate and were understanding. If you ever are put in a situation where you unfortunately have to choose a mortuary, go family owned, and go to Community Mortuary. read more

It is unfortunate that I have to write this review, but due to the level of service they've provided I owe them this much! Community Mortuary is run by Robert and Dolores Humphrey. Robert's father retired and sold his business to a large corporation where Robert went on to work. After a short while Robert decided he missed the level of service they were able to provide and re-opened the family business under its current name. While there is a Humphrey's mortuary a block away they are not related to the Humphrey family and do not provide the same level of service. When my mother passed away the day after Christmas I knew I wanted to use Community since they did a wonderful job with my grandparents' funerals. The people at Community are genuinely sensitive to your already fragile emotions and do not try to rush you through the process. They advise you and are able to answer any question you may have. They even helped me with using a life insurance policy to cover the costs. Compared to some other funeral homes, Community is very reasonably priced and provides a level of service most cannot or will not touch. As sad a time as it is, I have to make sure people are aware of the wonderful job these folks have done for my family on three occasions. read more

This review is way past due. I was going thru some paperwork from when my father passed in February and was recalling how great Community Mortuary was in handling the services we required of them. My father had purchased a burial type insurance policy w/them several years ago. When he passed, all I had to do was call and show up. There were a few papers to sign, but aside from that, it was so easy and at the time, easy was what i needed. They did a cremation service for me and then had the remains sent to his final burial spot where we had the service. I ordered some memorial cards to be made from them, and bought some small urns. The few times I communicated with them, they were kind, professional and compassionate. I am glad my dad had the sense to take care of this in advance in their service. Thank you Community Mortuary for making that difficult time less difficult. read more