My partner went to here to choose a burial plot for his father, and the experience was shockingly poor. The staff showed no understanding or compassion for what grieving families are going through. We're from Los Angeles and made every effort to be prepared -- asking questions and confirming details before the appointment. Unfortunately, my partner hit traffic on the way down and called ahead to let them know he'd be about 20 minutes late. Instead of being understanding, they coldly recommended he reschedule. When he asked if he could complete any paperwork in advance to save time, he was told no. Once he arrived, the "paperwork" turned out to be a single sheet that took less than five minutes to fill out -- something that easily could have been handled online. The process itself was absurd. Apparently, it's their policy to only show three plots at a time. If none are acceptable, you must schedule another appointment a week later to see three more. When my partner expressed that the first three didn't work, they reluctantly showed three more -- none of which matched his requests. He specifically asked not to be placed near a street, yet several were. One plot was next to a sprinkler, leaving the area muddy and uneven, and had been driven over by the gardener's vehicle when he took him out to see the plot. When he voiced his concerns, the staff blamed him for "not specifying what he wanted," which is unreasonable -- most people selecting a burial plot are doing so for the first time and rely on staff to guide them. Instead of compassion or professionalism, one employee responded with sarcasm, saying, "You're lovely." Completely uncalled for. This cemetery's staff need serious retraining -- or replacement. They made an already painful process significantly worse through their lack of empathy, poor communication, and sheer incompetence. Choosing a burial plot should never feel like an uphill battle, especially when you're grieving a loved one. Mt. Hope should be ashamed of how they treat families during such a difficult time. read more

I want to think you for ur service Ms Lupita was very nice I truly appreciate her kindness so thank you kindly Mount-hope Ty Karima read more

Mount Hope Cemetery - Funeral Services & Cemeteries Near Me - San Diego, California

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The City of San Diego needs to add more staff to assist the current staff. My review is not about the current employees, but the way the city is currently operating the establishment. I couldn't even make a payment to pay something off in full with no monthly payments. We were told by staff, once again I'm not knocking them, that they were too busy to assist. So our money just walked away. I understand Covid has made a mess of things, but the funeral business should be booming right now. Please hire a front desk person to at pleast assist with the current staff. Also train someone else to handle more non front desk type contract and payment procedures. Gas is $6 a gallon so driv8ng all the way down there from the north county just to get turned away was annoying. You all have been warned of the current situation. read more

This is a very well kept up Cemetery. There is a lot of green grass and a lot of roads going through it. It's really quite large. As you drive around and walk around you see a lot of newer plots and a lot of older stones dating back to the 1800's. My husband has various family members buried here so we come here every year on or near Memorial Day to leave hand picked flowers at their graves. Today I saw a tall monument marked the USS Olympia and the name John Johnson saying that he had been killed while on duty in 1895. I got curious so I Googled the ship and in reading through the information I found verification of an accident that happened on a training exercise in 1895 in which a Coxswain named John Johnson was killed. Gotta love Google. My main problem with the cemetery is that it is like a large city compared to a small town . I prefer smaller town cemeteries especially in the Midwest because they are more comfortable. Also this one has a six foot fence around it to prevent problems like vandalism and muggings whereas the Midwest cemeteries are usually open and available 24 hours. At this one they are very strict about everyone leaving by 4 p.m. Entrances are limited. My husband tells me that years ago there were various entrances and you could even drive all the way from Imperial Ave. to Market St. through the cemetery and drive from Mount Hope Cemetery straight into Greenwood without having to go back onto the main street. Another disadvantage here, the trolley goes right through the middle of the cemetery so you'll be standing there pensively remembering your relatives when all of a sudden at the trolley crossing there is a loud ding ding ding ding! and the gate comes down to prevent people from driving across the tracks as a trolley passes through. Today we put flowers on the graves of my husband's father's baby sister who passed away when she was only 2 months old in 1912. It's hard to imagine that that is now over a hundred years ago! We also visited the resting place of his maternal grandparents and an uncle and aunt. I think it's nice that he always remembers them and I think he worries that after he's gone no one will come visit the graves and put flowers on them. It is a tradition he learned from his father and has tried to pass on to his children so maybe they will continue after he's gone. read more

Mount Hope Cemetery - Once a little boy at his grandfather's knee, now an old man putting flowers at the grave of the grandfather who's been gone 37 years. - Funeral Services & Cemeteries Near Me - San Diego, California

This review is directed to the lady named Lupita. She was completely rude and unprofessional. I believe this cemetery needs new personal. I really can't believe she treated us like dogs. Honestly, I have never felt so berated by her. read more

i went to this at night to see the Whaley family and I felt like something touch my shoulder like it was Thomas Whaley or something it was scary so I left read more

I came here expecting empathy,understanding, patience and a friendly face in my time off loss. Unfortunately, the female working here with the glasses and pained on brows made us feel rushed and as we were a bother for even coming in and asking questions. Very short tempered, unprofessional and rude. I did not appreciate her attitude especially in an environment of sorrow. Very nice cemetery but the staff needs some new training. Two stats only because I like the location and land. read more

Beautiful cemetery. I have two sets of grandparents buried here as well as a family friend and a 3rd grandfather. The grounds are always very, very clean and graves and tombs are never destroyed. There's no one ever in the office but it's always open for anyone wanting to find a loved ones grave site or to use the restroom. The passing by traffic on the Main Street is a bit noisy, but there's never been any real issues on the street as far. read more

I miss my brother and sister who are buried here. Their murders have crushed my world completely. I just wish I could have saved them from this horrible acts. I wish I could have told them I loved them 1 last time. Rest easy my babies. I thank the cemetery for their grounds keepers, it's always so clean and pleasant when I visit. read more

My Beauty has been resting there since 2015. In my healing journey there where times I would be screaming, crying, lying on the ground trying to release the emptiness grief had brought me. One particular worker Mr. Donald always helped me and encouraged me. Even let me know when the decor I'd leave for her would be removed so I wouldn't loose anything while they cut the grass. I still go there from time to time when I'm in town to ensure Beauty's stone is clean and she receives fresh roses flowers of many colors as long as it's a rose! read more

I had the pleasure of working with Dianna in the office and she was super sweet and VERY easy to work with. Unfortunately on Easter Sunday, my uncle, aunt, and cousin were hit in a head on collision and my 26 year old cousin did not survive. Dianna was great to work with and accommodated us even though I was the one making all the funeral arrangements for my aunt who does not speak English. I live in the Bay Area so we were able to do most of the paperwork via fax, email, and phone. I had to stop in there once and that was it. On the day of the funeral we were 45 minutes early and the team at Mount Hope were still able to accommodate us. We did not have to wait and all the gentlemen were super professional. read more

Maintenance is decent, I do wish they did take more care keeping the grass from growing over the vases. I wish the grounds were open to visitors past 4pm as it can be hard to make it here on a weekday. read more

Nothing but excellent customer service very professional and convenient very efficient and I have no choice but to be happy with the place of permanent rest for my first born son Rakeem Lenoll Sharpe read more

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That's the first thing you notice. Headstones of varying sizes. Then you notice the written word and symbology of each headstone. The headstones are a portal to the past allowing you to pay respect. The past varies from person to person whether it be by the act of doing via ceremony or ritual by means of faith or religion, or by a physical monument - some large or small - via a headstone. There's no reason to be scared. There's a lot of history. Here's a good read. http://www.sandiegohistory.org/journal/82fall/cemeteries.htm There's so much exploring to do beyond the time I spent checking out the Holocaust survivors that settled in San Diego after the war. Amazing. read more

As much as I am against burial/interrment for personal reasons, were I to change my mind, this might be one of the few places I would be buried. I regularly visit my grandmother and my in-laws at Greenwood Mortuary/Cemetery and from where I visit my grandmother, I am able to see hundreds of tombstones but did not know how to get in there and there are fences everywhere; after awhile I gave up. Ironically the few times I found myself at what I thought was the front gate, they were always locked so I thought it was a private cemetery. And it is, in a way. It is called the "Hope for Peace" Cemetery and it's part of Mt. Hope and the only folks there are Jewish and Saturdays the gates are closed to observe their Sabbath. You can access this part from the main cemetery but what a drive! So Mt. Hope is owned by the city and run much better than you would expect a city business to be run. When you enter the front gates off of Imperial Ave, the first things you see is rolling hills of beautiful, park like grounds. Initally, there are only a couple of monuments that stand out, most of the plaques are flush to the ground. As you start to drive a bit further into the rolling hills, you see more and more tombstones. There was an interesting section with white, military memorials that have names and dates of the brave men who died in the Spanish American War. Wow... Lots of flowers, flags and personal mementos dot the horizon and the tombstones become more and more ornate. I am not an expert but it seems that the further back in time someone has died, the bigger and fancier their tombstones are. Staying on the winding road you will eventually come to the trolley tracks which you will cross to get to the other side of Mt. Hope. There is as always, a section for babies and children, many locally famous people whose names you may recognize and quite a few large tombs carved out of stone and marble. Almost all the grounds are well kept, clean, trash free and where there is grass, it's green. I saw a few people walking and jogging and it seems like a great place to do just that. It's safe and the times I've been there, there is always people around. There are dozens of large, lovely trees dotting the landscape and it must give the families of those who have passed, a great deal of peace to come and visit here. Unlike the Evergreen cemetery in LA.. The grounds open at 8am and close at 4pm...bring your camera, it is a very interesting place to explore...respectfully of course. read more

I've always found a sense of serenity and peace at this hallowed place. The grounds are manicured and well cared for, and the office staff... let me tell you something about those people... impeccable! It had been several years since I've visited my dad's grave (his spirit is strong with me so I'm good with that), and felt the need to check up on the site. I had some idea in the way back machine of my memory, but decided to check in with the office just to save time. The lady at the desk was friendly, personable, and professional as she quickly checked the computer files and zeroed in on the exact plot for me, outlining the section, plot number and a helpful print out to make sure I didn't get lost and walk into traffic. As I approached my dad's plot, a groundskeeper offered to help me locate it. I had that down without a problem, but that wasn't enough for the groundskeeper. He went to his utility truck and came back with a broom and swept off my dad's marker... THEN he pulled a few tiny errant strands of grass that barely covered the marker! I appreciated his thoughtfulness as he smiled and bade me a good day. Damn decent of all the staff for their help. read more

What can I say about a place my family has been since before I was born? Quiet, serene, clean and kept up. Can't ask for anything else. It's been here for quite some time, but still seems to be in very good shape. Thank you to the employees and staff. read more

Went to visit a family. Place is clean and they keep it up for the most part

I visited the cemetery in order to pay respects at the graves of a number of San Diego visionaries (Elisha Babcock, Kate Sessions, George Marston, Alonzo Horton, the Whaley family) and one of my favorite authors (Raymond Chandler). I stopped in at the office to ask about how to find their gravesites and received remarkable customer service from the staff! They had some maps pre-printed for a few of the graves but others had to be looked up and printed out for me. They gave me great directions and even offered to find someone to go with me to help me find the gravesites (which I declined, as I thought the maps were quite detailed enough). Kudos to the staff for their helpfulness and kindness in taking so much time to help me! read more

Crappy service they don't even look up when you walk in , it's like your bothering them , no good morning no smiles nothing . Maybe a training to learn to say hello can I help you ? I wish I never would have buried my son here everytime I go there it hurts my heart even more to know he's here where people could care less read more

Never thought that it would come down to this but here I am Yelping a cemetary! It's not just any cemetary; my grandfather is buried here along with my aunt & great grandmother. The paths are easy to find. It's not a complicated route. I will forever visit this residence of burials. Just too many momories to let go of. read more

We just returned to San Diego to bury my mom's ashes near her family (dating back to the 1800's) at Mt. Hope, after her death 5 years ago. We wanted her to be in a special place and this was it. The setting is lovely and we were given great assistance by Wendy Figueroa in the office over the course of several months. Wendy located my great-grandmother's grave and found an open spot nearby for my mother. Andres was exceptional - he took us to find the spot the day before the burial (a bit tricky in the old part of the cemetery) and he opened and closed the grave. He was so respectful and attentive to the process, basically covering the urn totally by hand and carefully brushing dirt away from the headstone. For the family it was a contemplative time as we watched - just very peaceful. read more

This is a well kept facility , very quiet and peaceful . I visited the information building first and helped myself to the grave books so I could find the one I was looking for. There were no maps to help you locate your sections and divisions and much of the curb paint indicating the sections and divisions is missing . I went back to the information booth and stood at a half door where I was helped by a nice gal , not sure why the office is broke up like that , they cannot see who is coming in. I got a map and sine brief directions and I was able to find the grave I was looking for . I took a photo of all the same last names in the early 1900's book and found several that could be a genealogy link. But again searching by a directory was extremely hard on my own , this facility needs better visuals so we know where we are , perhaps painting them on the road vs curbs as some don't even have curbs. Overall I overcame and adapted to fulfill my searches . read more