All the staff were pleasant, but professional Doctor…read moreanswered all my questions he even explained one of the of the Medicare Part B to stay away from I had a great experience with this practice

Totally happy with this place, they were very friendly and helped me a lot. Especially Karen and…read moreJoe. I recommend this place. totalmente agusto con este lugar, fueron muy amigables y me ayudaron bastante. especialmente Karen y Joe. recomiendo este lugar

I got a revision surgery on only my right eyelid back in October 2025. Dr. Townsend did my right…read moreeyelid because he said the reason why my left eyelid is still looking droopy is because the eyelid creases are uneven. So to even it out he made the eyelid crease on my right eyelid to match my left eyelid. Enough time has passed to heal and see the results and I'm STILL noticing my left eyelid still droopy. I notice it in the mirror, when I'm taking a picture, I feel it still droopy and it still bothers me. I notice that on my right eyelid there is some extra skin on my inner eyelid crease that doesn't match the inner left eyelid crease. It just looks weird and I'm still self conscious about my eyelids. I look closely at the pictures I take of my eyelids and notice my left one is still droopy. I was told he fixed the levator muscle but I don't think the ptosis is fixed. I moved to California and I've seen several Ophthalmologist's here but they're not being useful.

I've always received excellent care from Dr. Terry Chin, but my recent experience with the front…read moredesk was very disappointing. When I called about my prescription expiring on 11/26, I scheduled the next available appointment for 12/30, which meant I would be without contacts for 13 days and needed a few sample lenses to bridge the gap since I couldn't purchase more with an expired prescription. When I requested samples, the receptionist was dismissive and offered no help. When I asked if she could check with Dr. Chin, she replied--in a tone that made me feel as if I should have known better--that he was with patients all day. I explained that I understood, but hoped she could ask him at some point when he wasn't actively with a patient. Despite this, she never followed up. I emailed the office today, following up on my call from Monday, explaining the terrible experience I had with the woman I spoke with and again asking that my message be passed along to Dr. Chin, as he deserves to know why a long-time patient is leaving. And once again--no response. At the very least, a response to my email should have been a basic professional courtesy, but I didn't receive any acknowledgment whatsoever. Do better, front office at Andover Eye. After reading other reviews of AEA, there seems to be a consistent theme of dissatisfaction with the front desk staff. It's surprising that nothing has been done to address it, and it makes me wonder whether the doctors are even receiving this feedback. I hope this message ultimately reaches Dr. Chin. He has always been excellent, but the lack of support and communication from the front desk ultimately led me to seek care with a new provider. On a positive note, I want to give a shout-out to the optical office staff--they have consistently been terrific.

I've been going to Todd for over 20 years. I love the quality of the Zeiss lenses and the beautiful…read moretortoise shell frames I have for both my regular glasses and sunglasses. Both of them are from in his own line of Todd Rogers glasses. They really fit my personality and make me feel stylish. But, besides the excellent quality of his glasses, is the way he treats his customers. He gives everyone his special attention and has such and expertise in fitting you in the frames that it's amazing! Also his warmth, compassion and humor put you at ease. And he absolutely stands behind his work. Customer service is king and if you want the extra TLC, I highly recommend Todd. Don't be fooled into getting the cheapest glasses you can find. In the end you won't be happy. Through experience I have found that going to Todd his glasses are worth every penny!

Had an eye exam with Dr Glynn. Thought she was great- uses new technology so no dilating of the…read moreeyes. Shows you the back of each eye and takes you through everything very thoroughly. Explains everything like a natural teacher. Super patient with the eye exam. Had a great experience and will be back next year.

I have been going to Dr. Fred Arrigg Jr. for 15 years after suffering from bilateral meniere's…read moredisease for that period of time. I have been to countless doctors in boston and elsewhere and can not recommend Dr. Arrigg enough. They have state of the art balance and hearing service and are accesible unlike some of the doctors in Boston that take 6 months for an appointment. If your unfortunate to have to go through an inner ear problem than go see Dr Arrigg, he had helped me live a relatively normal life.

They did a great job on the new lenses in my Lindberg glasses & I'm very happy with the results…read more The associate who helped fit my glasses was lovely and I look forward to my eye exam in July.

I was very happy with my chosen eye doctor. The entre staff was smart and friendly! Dr. K was…read morethorough,smart,interesting and I could tell all-around nice guy ! Great sélection of glasses !!

I brought my elderly parent in for her appointment yesterday. The doctor and his support staff are…read moreso nice, caring and thorough however, the two women at the checkout desk were so rude and unfriendly. The first one we went to just pointed to the next window- no smile, just a finger pointing. The second one had no greeting, no smile, just a big sigh and said to the rude woman at the other desk "what are we supposed to do with these?" Then she said that she wasn't going to do anything unless "she" was there - no idea who "she" is but I'm guessing it's a supervisor. So, another big sigh and said to me,"well, I'm not doing this so we'll have to call you later". I asked why I couldn't make the next appointment for my parent and she said, "she's not here and I'm not doing anything unless she says ok". Again, no idea who "she"'is. I asked for them to call me to schedule the appointment and she slapped a piece of paper down and said, "what number" so I gave it to her. 24 hours later still no call so I called the office and the very nice man who I spoke with said that they booked the appt already. I explained that they were supposed to call me and we never got a call, and that time was extremely inconvenient and we cannot make that time. He apologized but said that's all there is and there is no waiting or cancellation list but I could call back every day. So, while the medical staff is fantastic, the office staff needs some training on being friendly, as well as flexibility in scheduling. Rating is really 5 stars for doctor and nursing staff and 1 star for office staff.

I took my elderly mother to her eye appointment today; while I was waiting for her, someone brought…read morea dog into the office. It had no markings saying it was any kind of service dog, so I assume it was someone's pet. The dog ran around loose for a while, and then it CRAPPED all over the floor! It stunk to high heaven, and I thought I was going to barf. The room was full of elderly people at the time. I would like to know why this was allowed to happen, and would like to know why I shouldn't report it to the board of health.

#1 loose the bad sign you first see when walk in the office (photo enclosed)! that sign advertises…read moreyour staff's attitude that causes patients to be upset.I could see that sign at a prison or sports events,not a doctors office. I witnessed a staff member give a attitude to a person helping a elderly person with the terrible check in process on your computer. if the per doesn't want to use it they should be helped at desk instead. thats their job

Don't force people to pay for a retina scan because the Dr is remote!!!! I most likely will not go…read moreback there again.

I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Superb service from John; he was welcoming and very helpful; quickly zeroed in on the problem with…read moremy glasses and had a new pair for me within a few days. Then he realized that I needed a separate single-focus pair which would improve my close-up work on my computer - which is very helpful. I will recommend John and this store to everyone.

I highly recommend Tallman for your vision needs. See my one star review for Parrelli Optical…read more Unlike Parrelli, Tallman's focus is on the patient. Easy to get to. Tons of parking. Huge, clean waiting room. Large plasma TV. Large friendly staff. Prompt service. The Dr I saw did a thorough exam while being friendly & down to earth at the same time. Best of all, far prices and no hidden fee's I had made my appointment for N. Andover location, but I was able to change it to a Saturday appointment in the Salem NH location. Got a good vibe here.

I had an infection following cataract surgery. I pleaded with staff to give me an appointment to…read moresee the doctor. I was told he had no openings. I asked to see ANYBODY in the office, They said NOBODY had an opening, I said I'd go anywhere where my doctor practiced , They said he was booked. They sent me to someone else in the practice in another location. She misdiagnosed my problem. Had I not gone to Mass Eye and Ear Emergency, I could have lost my vision. You would be well advised to choose another practice.

All other reviews are accurate. He is very kind and knowledgeable. There are some tests I've never…read morehad done before. He explains the results very well and clearly loves what he does. Prices are the best I've seen.

About 10 years ago I was having trouble with contact lenses. I was maybe 17 and could not get past…read morethe idea of touching my eyes to put them on. I tried LensCrafters but the staff at the time impatiently watched me struggle through several failed attempts. After too many visits to LC, my neighbor recommended I try Dr. Bellucci instead. On day one I walked out of his office proudly rocking my first pair of contact lenses and I haven't looked back since. He's calm, professional, personable, and genuinely cares about my well-being as his patient. I can't recommend Dr. Bellucci enough!