All the staff were pleasant, but professional Doctor…read moreanswered all my questions he even explained one of the of the Medicare Part B to stay away from I had a great experience with this practice

Totally happy with this place, they were very friendly and helped me a lot. Especially Karen and…read moreJoe. I recommend this place. totalmente agusto con este lugar, fueron muy amigables y me ayudaron bastante. especialmente Karen y Joe. recomiendo este lugar

I've always received excellent care from Dr. Terry Chin, but my recent experience with the front…read moredesk was very disappointing. When I called about my prescription expiring on 11/26, I scheduled the next available appointment for 12/30, which meant I would be without contacts for 13 days and needed a few sample lenses to bridge the gap since I couldn't purchase more with an expired prescription. When I requested samples, the receptionist was dismissive and offered no help. When I asked if she could check with Dr. Chin, she replied--in a tone that made me feel as if I should have known better--that he was with patients all day. I explained that I understood, but hoped she could ask him at some point when he wasn't actively with a patient. Despite this, she never followed up. I emailed the office today, following up on my call from Monday, explaining the terrible experience I had with the woman I spoke with and again asking that my message be passed along to Dr. Chin, as he deserves to know why a long-time patient is leaving. And once again--no response. At the very least, a response to my email should have been a basic professional courtesy, but I didn't receive any acknowledgment whatsoever. Do better, front office at Andover Eye. After reading other reviews of AEA, there seems to be a consistent theme of dissatisfaction with the front desk staff. It's surprising that nothing has been done to address it, and it makes me wonder whether the doctors are even receiving this feedback. I hope this message ultimately reaches Dr. Chin. He has always been excellent, but the lack of support and communication from the front desk ultimately led me to seek care with a new provider. On a positive note, I want to give a shout-out to the optical office staff--they have consistently been terrific.

I waited an hour today for an appointment and had to cancel it because I have other…read moreresponsibilities. They schedule too tight and I have never had an appointment here on time. I suggest people call ahead so they don't waste their day or if they have to reschedule, they can do it before they go and sit.

I've been going to Todd for over 20 years. I love the quality of the Zeiss lenses and the beautiful…read moretortoise shell frames I have for both my regular glasses and sunglasses. Both of them are from in his own line of Todd Rogers glasses. They really fit my personality and make me feel stylish. But, besides the excellent quality of his glasses, is the way he treats his customers. He gives everyone his special attention and has such and expertise in fitting you in the frames that it's amazing! Also his warmth, compassion and humor put you at ease. And he absolutely stands behind his work. Customer service is king and if you want the extra TLC, I highly recommend Todd. Don't be fooled into getting the cheapest glasses you can find. In the end you won't be happy. Through experience I have found that going to Todd his glasses are worth every penny!

Had an eye exam with Dr Glynn. Thought she was great- uses new technology so no dilating of the…read moreeyes. Shows you the back of each eye and takes you through everything very thoroughly. Explains everything like a natural teacher. Super patient with the eye exam. Had a great experience and will be back next year.

I have been going to Dr. Fred Arrigg Jr. for 15 years after suffering from bilateral meniere's…read moredisease for that period of time. I have been to countless doctors in boston and elsewhere and can not recommend Dr. Arrigg enough. They have state of the art balance and hearing service and are accesible unlike some of the doctors in Boston that take 6 months for an appointment. If your unfortunate to have to go through an inner ear problem than go see Dr Arrigg, he had helped me live a relatively normal life.

I was very happy with my chosen eye doctor. The entre staff was smart and friendly! Dr. K was…read morethorough,smart,interesting and I could tell all-around nice guy ! Great sélection of glasses !!

They did a great job on the new lenses in my Lindberg glasses & I'm very happy with the results…read more The associate who helped fit my glasses was lovely and I look forward to my eye exam in July.

I took my elderly mother to her eye appointment today; while I was waiting for her, someone brought…read morea dog into the office. It had no markings saying it was any kind of service dog, so I assume it was someone's pet. The dog ran around loose for a while, and then it CRAPPED all over the floor! It stunk to high heaven, and I thought I was going to barf. The room was full of elderly people at the time. I would like to know why this was allowed to happen, and would like to know why I shouldn't report it to the board of health.

I came in for a second opinion, and I admit I wasn't aware that insurance only covers one per year,…read morewhich is definitely my fault. despite that however, they allowed me to proceed through the appointment, numb and dilate my eyes just for the doctor to let me know we can't proceed with the appointment, without even giving a chance for me to ask how much the appointment would be. once again definitely partly my fault, but are there no systems in place to prevent any unnecessary procedures? that's why I rated it one star. the technicians were great, it's just that I slipped past the system so far to the point where I got my eyes dilated, just to then essentially get kicked out.

#1 loose the bad sign you first see when walk in the office (photo enclosed)! that sign advertises…read moreyour staff's attitude that causes patients to be upset.I could see that sign at a prison or sports events,not a doctors office. I witnessed a staff member give a attitude to a person helping a elderly person with the terrible check in process on your computer. if the per doesn't want to use it they should be helped at desk instead. thats their job

Don't force people to pay for a retina scan because the Dr is remote!!!! I most likely will not go…read moreback there again.

I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Wow! My partner needed glasses in 24 hours for an event. Searching for someone who could manage the…read moreexpectations of a rocket scientist is not easy, but we found the utmost professional in John Bejakian! He made the glasses in 24 hours and they were perfect. Not only perfect, but John patiently stayed at least an hour after closing with a science geek and perfectionist to get the glasses exactly right! This is not typical perfect, this was unflappable extraordinary above and beyond excellence and professionalism, perfect! If you need glasses and your seeing well is paramount to your work, see John, he will give you exactly what you need! If I could double his stars, I would!

They took great care of my mom. Very pleased with the eye doctor and his staff. She was happy with…read morethem.

Stay far away. If I could give zero stars I would. I filed a complaint with the state against…read moreTallman Eye for fraudulent billing practices. I booked an annual eye exam, which is covered in full by my vision insurance. I received a bill months later for a "medical exam" which they billed to my medical insurance. I spoke with billing several times, each time explaining the situation. I was told on several occasions that someone would speak to a manager and get back to me about correcting the issue. I also provided the information for my vision insurance several times. Some of the people I spoke with were helpful and agreed it was an error made on their end; however, I still never received a call back. It's now been months. When I called in today, the woman I spoke with said there's no record of my calls, that they don't have a record of my vision insurance, that she couldn't take my vision insurance because the claim was already filed as medical, and that there's nothing they can do. Tallman is billing my medical insurance, and costing me out of pocket costs, for something that should be fully covered by vision insurance.

All other reviews are accurate. He is very kind and knowledgeable. There are some tests I've never…read morehad done before. He explains the results very well and clearly loves what he does. Prices are the best I've seen.

About 10 years ago I was having trouble with contact lenses. I was maybe 17 and could not get past…read morethe idea of touching my eyes to put them on. I tried LensCrafters but the staff at the time impatiently watched me struggle through several failed attempts. After too many visits to LC, my neighbor recommended I try Dr. Bellucci instead. On day one I walked out of his office proudly rocking my first pair of contact lenses and I haven't looked back since. He's calm, professional, personable, and genuinely cares about my well-being as his patient. I can't recommend Dr. Bellucci enough!