I bought a 2026 Jetta. Had a wonderful experience with the sales staff here. Highly recommend.

Bought a 2025 Atlas from here and i had a wonderful experience! Been getting our 2024 Jetta serviced here with issue too. read more

Recently went in with my 2018 Passat that the seat heaters were not working on both sides. I told Armando I was almost sure it was a blown fuse under the dash and would have done it myself if I could have found a schematic for the fuse panel. He said they would diagnose the issue. I just told him what the issue was to change the fuse. 30 minutes later Armando tells me they changed the blown fuse. $200 for the "diagnosis" $0.68 for the fuse. I sent an email to the manager of the service department and no response. My extended warranty is up and so is my patience with VW Santa Maria. Find another place not trying to pad service dollars! read more

I posted a review on Google for this establishment (see below) and got a reply from them which included nothing but lies!! BEWARE OF THESE PEOPLE!! I ended up taking my car to a different more reputable place a couple days after leaving VW and they confirmed my car was out of alignment which VW didn't even test for but said they did (in reality they made up a bunch of work, see review below); VW also said they didn't over inflate my tires but I tested my tires before and after going to them. they were over inflated by about 4 pounds. if I hadn't caught this my tires would have worn out very fast. DO NOT GO HERE. They can't admit their mistakes and find excuses to justify charging double. Find a better more reputable establishment. Original Review: I went to community Volkswagen for an alignment. My wheels came out of alignment BEFORE I had gotten a tire rotation a week before. When I went in, I explicitly told them that they didn't need to touch the wheels, they just needed to align my car. I also added on a couple extra maintenance services since I was in the shop. After a 2.5 hour wait on a Friday, they give me my car and tell me they didn't have to do an alignment because they instead moved 3 of my tires and everything is smooth sailing. They blamed "radial pull" despite having reliable tires and despite them never having this issue. I thought it was strange but figured they fixed my alignment since they are the car experts. About 30 seconds off the lot I can see my steering wheel is still in the exact same offset orientation (because it needed alignment). And nothing was fixed. To make it worse, I had actually filled my tires before I went in and when I left the tire air light came on. I stopped and checked only to find out their "alignment" was to not only shift those 3 tires around (Which I explicitly asked not to do) but to add 4 extra pounds of air to two tires - completely exceeding what they are rated for. So not only did they attempt to ruin my tires out of laziness, but they also left me in a dangerous car that veers off the road, PLUS left me in a place with more work to do (switch my wheels back). These people will make excuses and will not listen to the customer. DONT GO HERE. And Mando (Armando) at the front is nice, but he too started making excuses for their dangerous, poor quality job. Find a shop that actually respects you and your property and maybe they will respect your life by maintaining a car safely. This place is a complete joke. read more

Poor service. They don't return calls. Needed a key made, talked to them on the phone.

i had a great experience with the service department at this VW. I was put in a emergency situation with my transmission on my 2021 Atlas and needed it checked immediately. I called the service department and spoke to Armando, I asked questions and got reliable answers. He then told me to bring my car in and they'll get it fixed. After getting it towed all the way from Paso Robles, the service department physically pushed my car into a bay to get it checked out. After expecting to be there all day since i showed up without an appointment, they serviced my transmission, making sure no damage was caused, and completed an oil changed within a couple of hours. i'm very pleased with the customer service this VW provided me! read more

VW was a great dealership in the past. Lately, I had an issue with a water pump that the service department couldn't diagnose in 2018 Tiguan. Therefore, I had to get it fixed elsewhere even if this is something still under warranty. My comments here are more towards VW of America as a whole. I tried to get reimbursed for some of this repair, but I was turned down from approval because I didn't buy the replacement water pump from VW. That idea seems ridiculous even if this is how VW operates on a corporate level. They show little regard for customers and expensive repair costs to fix vehicles. It's time for VW of America to care about customers instead of just profits. This experience will be part of the reason I will shy away from buying another VW vehicle down the road in the near future. For the sake of others, I hope VW turns things around. Armando at the local dealership in Santa Maria did the best he could to help out with this. It's a shame VW of America does not treat customers better. read more

Buyer beware buying from this dealership especially salesperson Oscar Vega he is the typical car salesperson and will rip you off if possible read more

Very bad service, plus trying to cheat. We brought our Jetta for service and check the engine light. First, the guy tried to convince us to sell him the car (lease is ending in a few months) and pay us $1,000 as a "favor". The car KBB value is more than $10,000 above the residual price we have to pay to get the car! So pretty much trying to take advantage of people who are not proficient enough in leasing. First strike, the guy tried to cheat us of about $9,000 and telling us it's a favor. Then they charged us for inspection even though it's supposed to be a warranty fix. Another dealership said this will be covered under warranty but they are trying to constantly get more money out of you. Maybe it's because they don't have a lot of competition - i would advise everybody to stay away if you value your time, money and patience. read more

ZERO stars for these clowns! This is by far the worst dealership ever, makes me regret ever buying a VW! luckily the repair is covered under warranty. However, my car has been in this stupid shop for a week and a half waiting to get repaired. Meanwhile, I have to Uber everywhere, and still make my car payment. They do not call you back to give you updates on your vehicle. They do not let you speak to your service technician or the person in charge they will just send you to voicemail and nobody will ever call you back. Drive somewhere for service. If it's much further, just read the reviews they're all true. No more VW's for me... read more

The. Volkswagen service department is Terrible! It is not customer friendly. There is no support for the ID4. They don't seem to know what they are doing. Do not buy electric vehicles from them. read more

They were backlogged in the service department and I had made my car appointment over 5 weeks ago. Other than the wait, which we all had no control of, the service was A+. Mauro, service advisor, was great and took care of me. He did say they are now only 3 weeks wait on appointments. Mauro explained what they will do and if any parts/service was warranty related he would let me know. The next day he called and let me know the news of why my car would not start. They ordered the part and car was ready the following day. No charge at all and also got a wash! Thank you Mauro and team for getting me back on the road. read more

Have been trying to get a recall on air bag since last July. This place is a joke. Filed formal complaints with VW of America and the Highway Saftey Board. If you buy a car here beware. They don't seem to car about an airbag issue that has KILLED 168 people who have trusted VW with their safety. Opps read more

i got so mad my face was red hot and i started crying. I am very tight for money as a 21 year old college student. I came here for a repair, and did not have a car for 4 days. I was told my car was ready, i went to pay and was charged $300 more than i was told over the phone. i got in my car and boom, its worse than it was before. i went back in and showed them all the new lights that were popping up in my car, told it was just a battery issue and to hang tight while they figure it out. 30 min later, i'm told the part they replaced in my car 2 days prior had already gone bad. i had just payed $2000 for this. my ride had already left, leaving me stranded at the dealership with nowhere to go and no answer as to how much more i now have to pay, when my car will be fixed etc. i have received no apology, explanation, nothing. Very frustrating. read more

They were to program a new car key for $130. After a couple of hours ( and I am the only one there so they were not busy.) I have to ask them what is taking so long? They couldn't do it but still charged me the $130! What a waste of time and money. read more

Bait and switch. I was told I would get 3 free oil changes with my new Volkswagen Jetta. I just took my car in for the third and they said I was responsible for paying for it. I verified that there would be no charge when I made the appointment over the phone. I told the service writer that and he asked who I spoke to. I did not know. I did not think I would have to defend myself for the free oil change or I would have wrote down that persons name. I've purchased a car here before and it was an ok experience. However, when they performed a computer update recall, it caused my check engine light to go on and said I would have to pay the diagnostic fee to see why. This place is going downhill and dishonest. I would not recommend anyone to buy from the or get your vehicle serviced there. Charlie T read more

Who knows what their work is like. Sadly, these are now the only VW dealers in the Central Coast. Which means we're stuck with them for stupid stuff like getting proprietary windshield wipers. Clearly they haven't risked breaking a fingernail to update this listing, while their website lists much more limited hours (till 5:30, weekdays only). But beware that the parts department closes half an hour earlier, which isn't listed anywhere. Apparently handing you some windshield wipers is too stressful for the rest of the staff to consider. We'll be sure to get real service elsewhere.. read more

I had I tire blowout and my ID4 was on a tow truck. I called Community VW to ask if they had the tire I needed for the ID4 I leased from them 8 months ago. The parts guy said he needed me to give him the size of the tire. I asked if he could look up my car and get the tire size since mine was on the truck and I was using my phone to speak to him. He said he could not. I hung up and did an internet search and easily found it. I guess they haven't been trained with using the Google yet. I mean they have 40 of the same cars on their lot. The same lot my car came from. Figure it out buddy! read more

Very disorganized and dishonest. Will do ANYTHING to get more money out of you with a smile on their face. Recently took my car in and they recommended replacing a specific low priority part. I asked them not to fix it but they did it anyway. When confronted about it they said they would have to charge me labor to take the new part out and there would also be a restocking fee... I've given this dealership too many benefits of doubt over the last 3 years and this was the last straw. NEVER TAKING MY CAR HERE AGAIN. read more

Had an amazing buying experience with Community VW! Xavier and Matthew were awesome to deal with. Xavier let me know that the car I was interested in had just got off the truck from transport, we arranged to get down to the dealership that night to test drive it to see if that was the route we wanted to go. Wound up closing on a deal that night. They stayed after hours to finish up paperwork without hesitation. Couldn't be happier with their customer service and my brand new Atlas Cross Sport!! read more

Community Volkswagen - 2024 Atlas Cross Sport - Auto Repair Near Me - Santa Maria, California

Since the dealership in SLO closed I needed to take my VW Beetle here, over 100 miles round trip away, for a required safety recall. They failed to put my car back together properly. When I was almost home I noticed that the temperature knobs are now recessed into the dashboard, which is not how they were. I have called on four separate occasions and can only leave voicemails, I cannot talk to a person. I left a review on their website, which they replied to, and lied, saying they tried to contact me "numerous" times, and added that they don't go through the dashboard for the recall I had. Seriously?? So instead of being honest, admitting someone messed up, and offering to make it right, they lied and do not want to accept responsibility for their horrible Service Dept?! DO NOT go to this dealership for anything. I wish I had read the many, many poor reviews they have before subjecting my car to their abuse. read more

Community Volkswagen - Recessed knobs now, thanks for nothing Community VW. - Auto Repair Near Me - Santa Maria, California

truly the most disrespectful, negligent, car dealers out there. the sleaziness behind the desperation of a sale, the lack of professionalism, and overall absence of care for their customers is the reason i'd rather make the drive to Ventura if it means not having to deal with the pure lack of competence of this dealership. I had to bring my VW back 6 -- you read that right, SIX times for the same issue. They "fixed" it each time, then 2-4 weeks later it would happen again. On top of that, there was an oil leak under the hood that, if it weren't for our neighborhood mechanic, we wouldn't have known existed until the oil seeped into the engine :-) i cannot comprehend HOW this dealership is still operating. Truly. I don't think it's the VW brand; my car is fantastic now that issues have actually been resolved (took my mechanic one try to fix in the driveway of his home, yet the dealership couldn't figure it out to save their lives). STAY AWAY FROM THIS DEALERSHIP. LEARN FROM MY MISTAKES. I BEG. read more

Where do I even start, I should have read these reviews before going here. I purchased a vehicle on 6/4/2023. It is my first electric vehicle. Mind you I decided to get an electric car to save on gas and Maintenace. I factored all this into my car payment and budget. So, the salesman was great had me in and out in my new car within 45 min. Little did I know... I had it for 10 DAYS and the battery system had issues so I dropped it off. IT HAS BEEN THERE FOR TWO MONTHS! WITH NO ETA ON WHEN I WILL GET IT BACK! It has been like pulling teeth to get any updates from their service center when I do they are lost, brief, and clueless. They provided me with a gas loaner and instructed me to submit for reimbursement on any gas cost I acquired. After 2 month and almost $500 spent in gas along with still paying a $700 car payment I have been informed that request is DENIED. I have now been pushed to corporate to get a buy back. Corporate so far has been responsive but I am so stressed and frustrated. I do not know if they will give me a solution to this LEMON CAR. I am just so tired of being given the run around by management in all departments at Santa Maria VW. I tried working with them to do a trade in and sad to say they only look out for the company's best interest and not losing money no empathy for the customer. I truly wanted to give them the benefit of the doubt so I went in picked another car significantly cheaper and the quote they came at me with was a car payment $15 cheaper than the one I have and warning me that I will have to pay the tax credit given for the electric car. They did nothing for us. NO HELP. I honestly feel violated by them. They have just jerked me around and because I have stayed quiet and allowed the behavior, they seem to believe they are getting one over on me and that I am so uneducated on the matter that they can just screw me over. I hope corporate comes through and see's the bigger picture. DO NOT BUY AT VW OF SANTA MARIA. read more

When I told the service manager I was going to write an honest review on yelp regarding my experience at this dealership. He said he didn't care and would use it as a "teaching moment" for his staff. Rather than take responsibility and correct the problem or miscommunication...I am an example for further training?!?!?! The fact that he admits the wrongdoing and DOES NOT CORRECT IT for me speaks volumes! They may be the only VW dealer for hundreds of miles around, and that may be why they rate so low...they don't have competition. Be very leery of promises. I was lied to and then told I must have misunderstood. Conversations mean nothing unless you get EVERYTHING IN WRITING UPFRONT!!!! read more

I have bought many cars over the years but this was THE WORST EXPERIENCE EVER. The sales manager and sales men were dishonest, disrespectful, and one salesman in particular was downright mean spirited. I went with my 21-year-old daughter to help her buy a used car. There were two that we were interested in and settled on one of them. When she wanted to talk to a family member on the phone before making an offer to salesman continue to stand right next to her and would not give her any privacy. I walked up to them and ask them to give her some space and they completely ignored me. I asked more sternly a second time and they continued to ignore me. The best I could do was wedge myself in between my daughter and one of the salesman. After settling on one car I made an offer. The salesman asked if we wanted to put the offer in on both cars we had been looking at. I said "no we only were interested in the one car." He said it was better to have 2 cars in mind. I told him again I was making on one only. The salesman asked us to go inside and sit down and look at the numbers. I said, " No, you can go in and present the offer to your manager and come back out and let me know." He continued to ask three or four times for us to go in and sit down and run the numbers. He finally went in and spoke to the sales manager. When he came back out he had a big smile on his face and shook my hand leading us to believe we had a deal. At that point he said, "Go To the next dealership, this car is sold." Apparently the car had already been sold but they still let us test drive it and led us to believe it was available. My daughter was completely humiliated by this experience. This was the most unprofessional experience imaginable! read more

This place is absolutely terrible. They did not have the part ready and I had drive more than an hour to get there. There were also problems with my car that were not happening prior to me dropping it off. They are so unprofessional and disorganize. Thry just say "I don't know". Dint do business with them! read more

Unfortunately have had a consistently poor experience with this service department for the last 3 times I've brought the car in. They have done the warranty work requested without complaint, which they are legally obligated to do. However, the way they attempt to shoehorn services your vehicle DOES NOT NEED (as per Volkswagen's official maintenance schedule!!!) into every single visit is frankly jaw dropping. I was quoted over $1,200 for a 40,000 mile service on my vehicle- one that, after my demand to see an itemized receipt, dropped to about $275. (They had stuck on several items that were required of other vehicles at 40,000 miles, but not required for my own car. When I demanded an explanation, they claimed that their computer system informed them the services were required, but did not dispute my assertion that I did not need those unnecessary extra services to maintain warranty coverage- because of course I do not). Service departments like these lose sales departments customers. I love my VW GTI, it's an excellent car, but since Volkswagen in SLO closed, it is absolutely not worth the hassle. This last experience alone seriously affected COmmunity's chances of getting another car out of me or anyone I know. read more

Don't rely on Edgar to tell you the truth - we've had to drive to the dealership multiple times to deal with something wrong, and end up getting the run-around every time. He's a liar, and not worth dealing with. If you do buy a car here, make sure to get a different salesman and honestly, just go to a different location. read more

Had to take Touareg in for recall. "Service" notice appeared on dashboard but didn't have anything to do with the recall. The appointment was only for the recall but service advisor asked her if she wanted "service" done also. Not knowing that I handle service elsewhere as dealer overcharges for service, my wife approved the service. The service was oil change and inspect, refill, and rotate tires. All for $400+. My mistake that I was not there to drop off car and be specific about work needed. Paid bill and drove 30 miles back home. Next day I notice that the "service" notice on dashboard still is warning of service needed (they forgot to reset?). Also I note that an additional warning that my coolant level is low (I had to add nearly a quart of coolant)!!! THE COOLANT WAS AN ITEM IN THE DEALER CHECKLIST THAT WAS INCLUDED IN MY $400 OIL CHANGE! Based on their botched repairing of my Touareg two years ago when they kept the vehicle for six weeks, and this service where they didn't check what is obviously on their own checklist Community Volkswagen's service department needs an overhaul. read more

THIS IS A WARNING TO ANYONE WHO PLAN TO TAKE HIS VEHICLE FOR SERVICE AT COMMUNITY VOLKSWAGON IN SANTA MARIA, CALIFORNIA The water pump in my 2013 VW CC had a leak. VW of America had identified the premature malfunction and the problem with the faulty pump and extended the warranty on the pump for 10 years or 100.000 miles. I took the car to Community Volkswagen in Santa Maria for service to perform the recall. The service manager did deny any knowledge regarding the recall and was setting me up to pay for the costly repair. After speaking with the owner, he tried to downplay and dismiss the attempt made by his service manager. He did schedule a service appointment for me, and the service was done approximately a week later. There, the dealer trained mechanic assigned to the vehicle along with the shop foreman, both certified that the repair was completed, and a pressure leak test was performed and determined that the repair was done according to the factory specifications. Right after my visit, I took the car home and put it in my garage. Two days after the service was completed, I decided to make a trip to Los Angeles about 200 miles away from home to visit my grandkids. On my way there, I stopped to fuel the car at a gas station, that is when I discovered that the loose change I had saved in the money compartment has disappeared (about $50). The next day as I was heading back home late at night when I felt a big jolt and the engine light came on and the car lost power, I immediately pulled over and reached for the owner's manual to get details about the engine warning light. The information provided was alarming and warned not to drive the car and to take it to have it checked immediately. I was not sure if I could make it back home safely with 150 miles left. I, then decided to sleep in the car until sunrise and drive back to LA since it was a shorter trip to my mechanic to have the car checked. Early morning, I drove the car back to the mechanic shop in LA. The mechanic ran a diagnostic scan on the vehicle and found numerous engine error codes. He was very shocked when he discovered that the engine turbo oil hose was left completely separated and unconnected after the service was completed at the dealership. He also pointed out the massive oil leak collected by the guard pan beneath the car as a result of the inadequate service by Community Volkswagen. He informed me that I was lucky to avoid the dangerous exposure I could have had while driving and the car stalls risking me to potential deadly accident. I was very disappointed and furious of the dealership lousy and unprofessional handling of the repair. At this point, I am convinced the hose was intentionally left unconnected so I would take the car back for inspection and be charged for additional unnecessary repairs that the dealer failed to collect for the recall repair. I will never take my car to Community Volkswagen ever again as they seem to be dishonest, unethical and scammers. read more

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I honestly can't say enough about the level of service I receive every time I go to community Volkswagen. Tony and Zack are nothing short of amazing and go above and beyond every time to make sure you are 100% satisfied with the service you received. They are professional, fun and courteous. I've had so many great resolutions on my car because they are always looking out for you the customer. I actually look forward to going in and spending money, sharing a little time with them and always feel like a winner. Thank you both so much. read more

In brief: Community Volkswagen of Santa Maria is absolutely incompetent. Completely lost. Believe it or not their service department directed their parts department to order a incorrect part and the parts department said, as a result of not being able to return the part, that I was responsible for the cost of the incorrect part! That will be the last time I set foot in the dealership. Go elsewhere if you are interested in, or need anything for, a VW. read more

Don't keep their word. My salesman sold himself as someone who is nothing like your typical salesman name Matt Correa. I was clear that we needed two keys for my car but the one we were potentially purchasing only had one so I ask him if he is able to help me get one more key fob he said he would. We texted about the key a few times. It's been month later no key. He keep saying the honda place he calling not calling him back so i give him more location to call but no reply. It's unfortunate because although it's just a key it's something that was promised just to close the sale. This happened when you think they trying there best to help... guess it's the last time I checked out car from this place. read more

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Awesome customer service! Great selection! Service department is top notch!! Had a great experience from our chasing vehicle to all my services! read more

Do not take your vehicle to community Volkswagen. The general manager named Rudy is an incompetent moron as is every service department technician. I took my beetle in for a recall. Took over an hour. I get my car back and all the warning lights are on my dashboard telling me I need a service and my tires are bad. I just had my car serviced and tires checked at a reputable place here in Santa Maria because I do not trust community Volkswagen. Then my windows are supposed to seal when the door/doors are closed. That did not work. The moron general manager tried to tell me I'd have to make an appointment for them to fix that. WTH?? They just did that so I demanded that they fix it right then and there. If you read this Rudy or John or mark bachman, your service department is the worst ever and I will never take my car to you or buy another vehicle from your dealership. You need to get rid of your general manager Rudy. The short man who wishes he was a big man. Nothing but an incompetent moron. Rotten service. Unprofessional. Your dealership has gone so far downhill I'm embarrassed for you. read more

The service department lies to you and hopes you don't know what work has already been done to your car. Be careful going here. Know exactly what you need, and what you don't, before you talk to them. read more

Worst service I took my MK7 for a water pump problem. The Receptionists Tony didn't even work with me well total idiot yet I appreciate the sales guy good looking out because they didn't check shit with my water pump . Wouldn't take it there ever again too check my water pump if was licking tony would charge me 170$ just too check it guy is out of his mind ... read more

My car had a recall on it. I made an appt about a month ago which they cancelled without letting me know. I then waited a month before being able to get into the service department for the recall inspection. I just sat in the waiting room for 2 hours. Just for them to tell me they didn't do anything because they didn't have the tool to inspect it. They could've told me at any point in the last month that they didn't have the tool. Or prior to me sitting in the waiting room for 2 hours. I would drive hours away just to avoid going to this dealership and service department because the staff does not care about my time. read more

I wanted to stand by this company. I bought a fraudulent TDI, which needed an emissions modification. I loved the car, so I opted for the payment of about $3,400 last year. They said the engine would be guaranteed. I just broke down last week on 101 with a high pressure fuel pump failure. The car needs a new pump, valves, hoses, injectors, flush the gas tank...a whole new fuel system. They extended the warranty to 124,000 miles, and I'm at 128,000. $5,800 repair. How can this company offer reparations last year only to demand nearly double that amount one year later for complete engine failure? Apparently, this is a common problem with these engines. I would avoid this company and this dealership, as they have not yet figured out major manufacturing issues or corporate ethics. read more

Sales team/Management & dealership in general needs a lot of improvement on their professionalism. They tend to over promise and under deliver which has no excuse in any industry. As soon as we got into finance their F&I guy Jesus starts trying to sell sporting event tickets before he even introduced himself. Chuck would not be happy! Don't expect too much when it comes to their "New Car Detail" We picked are car Up after 5 hours plenty of time to do a thorough detail, right? NOPE! Guess not even after the sales kid Jonathan said he was going to have them get all the bugs off and have it looking brand new. NOT THE CASE AT ALL! They couldn't even vacuum or clean the windows on the inside. I understand in Your guys eyes its a VW and not BMW so You don't want to put as much effort into it but as a corporate trainer for Audi, I must say that is all wrong! No wonder You guys are not selling as much vehicles as You should. Wheres your honor at guys for such a reputable company? read more