The waiting area is very clean and big. The decor is nice…read more The lady at the front desk is very friendly and professional. It seems everyone is very pleasant from the from to the back. I liked my dr she was very thorough. She went through my history and really listened to me in what problems I was having and how she was going to approach trying different things and find what would work for me. She was very easy to talk to. I liked her plan of care attentiveness. I'm glad I was referred to this clinic. I would recommend it to anyone needing an gynecologist.

The care from the doctor and nurses has been great, though the service provided by some of the…read moreindividuals at the front desk has not consistently been satisfactory. While it seemed that there was a misunderstanding during my most recent visit, the tone I was being spoken to in was not necessary to resolving the problem. They did apologize for the confusion in the end.

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

Everyone was nice- but very unconcerned with symptoms I presented them with. Very rushed and the…read moreNP didn't even address my vitamin D deficiency. Now I'm back at my old PCP far from home to get real care. I was hoping to have a PCP close by but I'll stick with what's good. Even with insurance -my initial appointment (annual check up and follow up + labs is for me owing around $300 and I never even got a thorough follow up. Money grabbers!

Lobby closes for lunch. Appointment reminder tells me to arrive early. This is not a small low…read morevolume doctors office. Full every time I'm here. How much can they possibly be saving to avoid having someone behind the counter when patients arrive. Old people in walkers standing in a hallway outside locked doors so this doctor can save 25.00? Penny smart and dollar stupid. I updated this to 4 stars because the staff and Dr Allamon were all super helpful. Got me in fast and took care of my needs. Still don't like a closed lobby, but I'll work with it if I have to

Dr. Abusharr is so kind and caring. I've never met a doctor that has been so open and honest & who…read morelistens to patients thoroughly and respects their beliefs. He doesn't push unnecessary treatments and gives his personal opinion on top of his professional/medical opinion. This is different than any other practitioner I've ever gone to or met. (And I've met plenty as a former Nursing Student) He is one of a kind!

Sterling Family Medicine is Dr Abusharr. He's had some staff turnover thru the years and has had…read moreto deal with troublesome labs etc., but in my experience this is our healthcare system norm these days. If you want personalized care by a real, old school, family physician, Dr Abusharr is the best there is. I been a patient of Dr Abusharr for over a decade. While we've moved out of the Woodlands to north of Conroe, we still make the drive to his office. Dr Abusharr is a "PHYSICIAN" in the truest meaning of the profession. He listens, cares, and treats. He actually remembers our names, our ailments, and monitors our treatments and procedures. I'll never go anywhere else for our family GP.

Dr Marco Giannotti truly cares about his patience. His knowledge and expertise are top-notch and I…read morewould never choose another facility. His nurse Misty is always responsive to my questions and concerns, she and Dr. G are a dynamic duo!

Ally or idk how to go spell her name but she's this pretty lightskin girl she's like a little nurse…read moreand she assist me and was gentle and booked my next appointment and periodt i wish i could have her for my birth control shot everytime

I never look forward to ending up at one of these places (it's usually not a good situation)…read more... But, the staff here was absolutely wonderful, and we received excellent care. From the sweet lady at the front desk (Kristina) who made registration quick & easy, to thoughtful Nurse Rommel, who gifted us with a small teddy bear as a brave patient prize, to kind & gentle Dr. Bechtel, we were seen by quality practitioners who gave prompt attention, treating our situation with professionalism & empathy. Being an over-protective parent, we felt it better to be safe than sorry and came here after our toddler got too curious for her own good. The clinic is open 24/7, so we were thankful to arrive after 10pm with little wait. Dr. Bechtel was not dismissive about the situation but offered light humor, comfort, and reassurance. They kept our kiddo in observation with us just long enough to make sure she was okay and marked our visit as "urgent care" (versus an "emergency") to ease the financial burden. Don't want to repeat the situation any time soon, but this will be our absolute go-to if a medical emergency arises again. Highly recommend this place and appreciate the staff who took care of us that night.

What a great find! I went to the Magnolia location on 2978 and the moment I walked in the door,…read more the staff were professional and pleasant. I checked in and was seen immediately. I felt comfortable and at ease right away due to the amazing bedside manners. I want to thank Dr. Lorentz, JJ my RN, and paramedic Will for wonderful care. Dr. Lorentz was very thorough, caring and informative and JJ was made sure I was comfortable at all times. The facility is clean, bright, in a convenient location, and they take Medicare. Elyse and Lindsay who worked the front desk were polite and courteous. Although I can't say it was an enjoyable experience as I felt pretty crappy I will say the staff at American ER made it as pleasant as possible. Highly recommended. Theresa L. March 8, 2026

I took my grandson in for what I thought would be a routine visit. The first thing I noticed about…read morethe Dr (PA?) was she was very young. She took the child's temperature & looked in his ears. As we were talking I mentioned that when I picked him up from his mother, he was unsteady on his feet (he's a toddler) and BOOM that simple phrases changed everything. Even though there was no bruising or other signs of a bone fracture or trauma or abuse she demanded that I immediately take him to the emergency wing for a skeletal XRay to check for fractures. I refused and left. She then notified CPS and a case worker appeared at my home. The case worker examined the child, determined no signs of fractures, bruising, abuse & the living conditions & food availability were not an issue. We thought that would be the end of things, but we were wrong The bluefish doctor had told CPS that a complete skeletal x-ray needed to be done to close the case. The problem is bluefish, never issued any orders for the x-rays Today when we called in to get the orders we are told that the Doctor is not on duty today and we will have to wait for another doctor to finish their rounds to take care of this. In the meantime, CPS is pressuring us as to why we haven't taken the child to get x-rays This is preposterous. We took a child in for a routine examiner examination because he was running a slight fever and vomiting. Apparent saying that the child appeared a little unsteady triggered some kind of institutionalized CPS response in the medical community. This is outrageous. CPS should never have been involved. As I write this, I am still waiting for bluefish to get back to me with orders for an x-ray or to call CPS and tell them that the x-rays are not necessary If you choose to take your child to this group, be careful what you say, it may trigger a call to CPS merely by conveying a valid concern.

My son and niece having been going here for over 3 years. We recently had a medical emergency and…read morethe staff has been very helpful. With check ups, finding immediate assistance with referrals, and helping establish after care. I know it sounds basic, but it was very helpful all of it when a mother is feeling overwhelmed. Keep up the good work Blue Fish !

I scheduled my daughter's annual wellness check with Dr. Purcell. She was very kind and friendly…read more Before the appointment, I confirmed multiple times with my insurance company that the annual wellness visit would be covered 100% with no copay. However, after the visit, I received a bill for a copay. When I contacted the billing department, they told me that if any concerns are brought up during the annual checkup and the doctor documents notes about them, the visit is then considered a regular office visit, which requires a copay. I carefully recalled what happened that day. I simply answered the questions asked by the medical staff and had the doctor perform the routine annual exam. We had some casual conversation during the visit, but I did not request any additional evaluation beyond the standard checkup. I was surprised to be told that this automatically resulted in a copay. We have visited many other pediatricians for annual checkups in the past and have never encountered this situation. The billing department repeatedly insisted that this is their policy and that their practice is different from other pediatric offices. They said the office manager would call me back to explain further, but I have not received any call or follow-up. It does not seem like they are interested in resolving this issue. I hope this clinic takes this matter seriously. Families should be aware that even if their insurance covers annual wellness visits at 100%, if the staff determines that "any concern" was brought up, they may reclassify the visit as a regular office visit and require a copay.

Currently in the office for a well visit, and I've been sitting here with my 11yo son for two hours…read moreand still haven't seen the doctor yet. Absurd!! Not coming back. Ever since Dr. Novak retired, this place hasn't been any good.