They aren't honest; they act one way to your face and another behind your back. They fix one thing…read morebut break another, and the repair costs are excessive, involving long, unnecessary delays.

They said I had a small oil leak by the oil filter--I said, "I changed it, probably just that…read morelittle oil seal/ring; but go ahead and change it." $ONE HUNDRED DOLLARS!!!" $80 for LABOR (3 minute job, TOPS) and $20 for the FILTER!. I'm seeing about unfair business practices.

they only have a 30 day warranty and they refuse to fix my exhaust bracket that broke only a couple…read moreof months after purchasing from them and almost every weld is breaking and leaking exhaust fumes from front to back. welds don't look anything like what they have posted on their website. no pipes were bent to make turns instead they welded corners and i am convinced they used scraps to make my exhaust considering how many unnecessary welds there are.

Could not ask for better quick service. Awesome job, fair price, awesome young man! Bueno.read more

So, here's a scenario. A 10am oil change appt, called in advance so we were all set with the specs,…read morebasically working off a high rec from friends. I leave the car. I think, what, 2 hours? They tell the first lie: they are taking it right in. Then I get a call about an hour later. Do I need the car at a specific time? I say, not exactly but not all day. What time are you thinking. Ohhhh, we will get back to you asap. Lie 2. That never happened. Three hours later I call. Told it will def be done in 2 hours and they will call. Lie 3. You keeping count? Call again twice two hours later. Told I will call you back in 10 mins. Lie 4. Do you think it's over? Nahhh, I only get them on the phone when they are trying to upsell me on things they have no idea about as I'm a new customer, so recommending work based on ether. Then comes the last lie of the day. Lie 5: will call. you back in 10 mins to give you a time to pick it up. Alas, not a word. I get in an uber to get to them before 5:30....so basically 8 hours for an oil change at this point. My car is outside with the few things in the passenger seat thrown onto the dashboard (water bottle, tissue box, hand sanitizer). Never got a call. Just checked out without one word of apology or one honest statement about what created the backup other than 'we've had a busy day' so apparently appointments are meaningless. Hopefully the actual car service does not align with their hideous customer service. A new low for auto repair. Just staggering lack of courtesy.

Great people, professional service, reasonable prices. Highly recommended. I will take every car…read moreI ever have to see them.

We were driving from Chicago to Hollywood when our check engine light came on. Took it to The…read moreGarage recommend by AAA. 4 codes came up, they inspected told us it would take a day to order parts and another to install or we could drive it home. We drove it home and made it to take to our mechanic. This saved me money. I felt they were honest. They provide a shuttle service too.

They are so friendly First of all ! I had my older car worked on and discovered that I had…read moresuspension system parts that were really worn as well as being dangerous I have had this car since it was new .so I knew maintenance was overdue.. I had also heard this was a reputable business..

I recently had to have a lot of major repair work to my vehicle. Dearholt has taken care of me and…read moremy vehicle since I drove it off the dealer's lot brand new 8 years ago. I've never taken it to the dealer when I needed any maintenance and repair. Dearholt did some research on my behalf and found out my defective high speed fuel pump was part of a national recall, and that the dealer was supposed to fix/repair it as such. The Dealer refused to fix the problem, but Dearholt fixed it and made it affordable for me. I wouldn't ever go anywhere else!

Predatory upsell at Signal Ave location: Refused single spark plug fix on my stranded 19-year-old…read moredaughter's car Review (1-star): This is a serious warning for parents, students, and anyone driving in/around Albuquerque--especially near UNM or the northeast heights area. My 19-year-old daughter was on her way from Farmington to the University of New Mexico when her check-engine light began flashing early one morning. She pulled over safely about 30 miles from campus--alone, scared, and hours from home. I called Brown's Automotive Experts and spoke with a man named Chris (at the 6401 Signal Ave NE / Far Northeast Heights location). Chris mentioned he has four daughters of his own and assured me he would "take care of her." That reassurance meant a lot in the moment. He called back with the diagnosis: one cracked spark plug causing the misfire. He then immediately recommended replacing all spark plugs plus a fuel-injection service--totaling $1,800. I asked for the price to replace just the spark plugs; he quoted $1,300. I explained we couldn't afford that and requested they replace only the one cracked plug so she could safely reach school and we could plan the rest later. Chris refused. The shop would not do a single spark-plug replacement. It was pay $1,300 for the full set or just the diagnostic fee--and they'd send her back on the road with the flashing light and misfire still active. They were ready to release a teenage driver with a known engine issue rather than perform the minimal, diagnosed repair. This felt like blatant upselling that took advantage of her vulnerability and my concern as a parent 150+ miles away. I've never posted a review this strongly, but I won't stay silent when a business exploits a young woman's roadside emergency to push unnecessary $1,300-$1,800 services. If you have college kids, teenage drivers, or travel through Albuquerque's northeast side, avoid Brown's Automotive Experts - Far Northeast Heights (6401 Signal Ave NE). Choose a shop that does honest, needed repairs without holding safety hostage. Brown's Automotive Experts - Far Northeast Heights 6401 Signal Ave NE, Albuquerque, NM 87113 Phone: (505) 857-0868 You've lost any future business from our family--and I hope others see this before they're in a similar spot.

My 12 year-old Mazda was starting to have a few problems and normal wear needing replacement parts…read more After being taken for a ride by a few unsavory auto repair shops in the area with ludicrous quotes, I was so glad to find Greg and his team. This is a very honest business that doesn't try to Price gouge (take it from someone who received many, many quotes). They did a fantastic job on rebuilding my suspension, replacing my CV axles, and putting in new front and rear brakes, among other work. Seriously, I couldn't believe the night and day difference before and after I had the work done. It was like I was driving a new car. They officially have a customer for life (or at least, as long as I'll be in Albuquerque). I highly recommend them for your auto servicing needs.

I'm not sure where those other ratings came from. My experience was awful. They turned a $700 job…read moreinto a $2200 bill, and the next morning, I got a check engine light. The owner gave me a bunch of sensor double-talk and told me that it was fine when it left, and I would be charged full price for repairs. I licked my wounds and went to another mechanic. Turns out that his mechanics didn't replace a vacuum hose. It was sitting on top of the engine.

First visit Thought i just needed a front end alignment…read more But they found multiple worn out parts Very informative and up front customer service Was only charged a bit of diagnostic time because vehicle still under warranty I will definitely use Chet's in the future if alignments are required I recommend

Wow, what a nice experience. Great communication, friendly, professional, honest (did not try to…read moresell me something I did not need). It is no wonder they have been in business for so long and have a great reputation among car guys! Take it to them for all of your suspension needs, don't trust the national franchise folks, they will take you for a ride!

I left my car here a couple of months ago I thought they had did a great job but truthfully they…read moremessed up my Damm car so sad that I had to take my car to another place to get it repaired and I would never bring them business or anything to this place make sure you check your car out i had to pay another 1500 to get it fixed im so hurt with these ppl I cannot believe this shiit but they will get karma rated 0

Did half the job I was promised. Claimed they would replace all my exterior lights that were burnt…read moreout b/c of safety issue-- I still have one brake light and one headlight dead, which is still dangerous because I drive in the dark for work. I told the mechanic that I had all new windshield wiper blades (3) ready for install, in new packaging, inside my car; mechanic only replaced ONE of the windshield wiper blades even though all packages were visible in car. The only thing I know they did was the oil change requested-- for the rest of my work order I have no idea. Not to mention-- my brakes were replaced and there is now damage to my passenger side front bumper, and so much plastic sticks out into my wheel well that it has been scraping and damaging my wheel! I am a student-- i did not need even more problems to my car than what I started with. I even called back to let them know what work had not been completed-- it has been a week and I have heard NOTHING back. Please get organized y'all, and do what was promised! I would NOT recommend going here. 1 star because the desk attendant was kind, and because the order qualifiers were met at first. I mean seriously Wayne's?