They were so wonderful when I brought my cat in with issues with his back legs. The customer…read moreservice is top notch!

If I could give 0 stars I would. We've been coming to this practice since 2022 w/ our 4 cats. We…read morehave been fostering & adopting cats for 25+ yrs, along w/ 20+ yrs of TNR. We've always recommended this place to all our friends with pets & new cat parents that adopted from our cat/kitten foster group. We've also invested a great deal of time, energy, trust, and money in this practice. But last week that all changed with a very traumatic experience when we lost our beloved cat Ziggy. It will haunt us for the rest of our lives what we saw, & went through. We were treated very poorly with our eldest cat Ziggy who was the sweetest most gentle little soul. This place is not what it once was after shifting owners. Unfortunately this place is riding on the coattails of its previous good reputation. Ziggy was the cat that changed the minds of people who were afraid or misunderstood them. He greeted anyone who came to our home & would sit on their lap instantly. He also had a keen sense for bad characters, for example we had a repair man & I almost caught him stealing. I knew something was off when Ziggy didn't greet him. Cats have super powers like that, they know when someone isn't kind hearted & is hiding behind a fake mask of smiles. Our little protector is gone & his untimely death could have been prevented. We have yet not received the detailed medical records/receipts of the day he died despite asking multiple requests. We were never made aware of what he was going through despite being told we would be called back in a few minutes & nothing would be done without our approval first. Instead 20 minutes passed. Our bill is astronomical & we feel so trapped by this experience. He started having seizures Dec. '25. We scheduled the 1st visit & they assigned us a new vet that he's never seen & made us feel even more confused because they suggested he might have cancer. We sought a second vet's opinion at another place & they said he still had several years of life, & to continue his special diet & hydration methods. They saw his blood work & did not determine cancer. Then they suggested we go back to our primary vet (this place) & ask to consider kidney disease as the cause of the seizures to receive medicine to stop the seizures. So in March I scheduled another visit with the same concern only to be dismissed again because I didn't agree to x-rays & MRI. She suggested I should think about euthanizing him. She didn't validate the detailed description I provided in order for her to determine what he needed & wasted my time. Ziggy ran out of time thanks to this. They seem to think that a pet parent's descriptions are useless & that a machine can determine it better. At some point she suggested he was "just tired" -- I know the difference between tired & looking off, you know it in your gut! I have spent over $5,000 dollars here & in such a short amount of time to try & get my cat the help he needed. I feel like they just saw dollar signs, not a little soul who needed serious help without exploiting the vulnerability of his situation. Instead I felt like I was going in circles at this place, every time I booked an appointment they ran the same expensive blood test & offered only premium expensive options. If I start asking for more options they'll bring up euthanasia, which was brought up multiple times causing me distress. He was still very much a lively 12 y/o cat, eating well, drinking water, active, performing his tricks, playing with toys & with his step sisters, & improving in his daily activity thanks to the supplement taurine which we started on all our cats last year. When I told her that this supplement was working she doubted & seemed annoyed. Her tone discouraged me from thinking it made any difference at all. The oddest part is how she expressed denial when I told her he was more active but still having motionless episodes aka seizures. He needed medicine. Never again will I set foot here. We feel betrayed after years of being loyal patients. Our trust has been broken with irreversible damage. Ziggy is gone forever & his case was in our opinion mishandled. There was no compassion. They overstepped boundaries that made us very uncomfortable & caused us to question how things transpired. The way they handled Ziggy's case & the poor customer service we received after his death is so painful. They even threatened legal action when we protested our dissatisfaction with their services & lack of billing transparency. Our 1st Amendment rights aren't being considered here. This is a painful nightmare we never thought Ziggy nor us would have to ever endure. It will take us a lot of time to heal due to all the added aggression we received. RIP our sweet baby boy you deserved so much more.

Remarkably responsive staff and veterinary professionals. Very grateful for the quick scheduling…read morewhen my cat was clearly unwell and in need of attention. As I had feared, loving and caring for our creature relatives is pricey. But the professionalism was notable. Impressed by their immediate care and clarity about processes.

I never have to wait longer than 5 waiting room and the Veterinarian and techs get along with my…read moredogs very well. My dogs are always excited to see them. The Doctors are genuine animal lovers.

We needed to board our introverted rescue dog for almost a month. We did not expect him to fare…read morewell, but we had no choice but to board him. The personalized attention he received was extraordinary. He did so much better than we expected. We were kept informed with videos and pictures of him. I cannot say enough good things about Newburgh Veterinary Hospital!

Took my beloved pet here after a less than stellar experience at another local vet. Thought I'd…read morefound my new doctor but am sadly mistaken. PRIVATE EQUITY RUINED!! Dr prescribed meds for my pet, when I go to order said meds on their website am told more tests are needed. Ok. Make appointments for the tests, the vet has the day off-am with another vet that knows nothing about my pets issue, and "oh golly, your former practices records were not uploaded properly-so the very important vaccines we demanded your pet have before allowing you to buy the prescribed meds...not needed!" Seriously?! Go eff yourselves. Last time I subject my pet and my wallet to your bulls*^#.

Dr. Wehrlin and the Staff at A.C.E. are exceptional. Caring and compassionate. We have been using…read morethe for over 15 years. They were especially caring when we had to put our dog down

I am very disappointed in this place. I recently moved to Hopewell Junction area in November of…read morelast year. In January, I brought my cats to get them examined, but more importantly, to get them as "established patients" because I was fearful if an emergency happened, and I wasn't an established patient at a veterinary office they wouldn't see me. Just a few days ago, my cat was panting, and his back legs were paralyzed. I called the vets office in a frantic panic, and it was approximately two hours before Their scheduled closing hours. I was told by the receptionist that they were all going home soon so I would have to bring my cat to an emergency animal clinic in Brewster immediately because it could be a cardiac event and that I should hurry up and put him in the car right now. So it was clear that this was an emergency and the vet was still in the office and according to the hours still had about two hours to go before closing, and yet they refused to see my cat. I'm really disappointed in this office. My poor cat had to go through a half an hour drive when it could've only been 10 minutes. These people don't care about animals at all. Oh, and if you want to look me up ACE, my name is Danielle Brown (Coffey was my prior name)

Great staff and Dr. Garner is so good with my Rorie who was deemed unadoptable due to her fear of…read moreeverything but top of her list was men .. he and his staff were/are so very patient and kind to her.

Dr. Garner and his carefully selected staff are a pleasure to deal with. They are friendly,…read morecourteous, respectful and make you feel welcomed and appreciated. Dr. Garner himself has a wonderful compassionate demeanor which puts everyone at ease. I'm very fortunate to have switched to Ark Animal Hospital and regret that I did not do it much sooner.

First they make you pay a $75 fee up front which I will not get back. I called to have the cats…read moreseen so I could get them medicine so they could comfortably travel in our car during the holiday season which was just a few days away. I got there and was confronted immediately because I just walked in. I wasn't told to wait outside and call because they have a dog who would attack my cats, so it seemed rude. I went into a room to wait and I overheard two women talking about my visit there. The vet was speaking in a very condescending tone saying my cats needed liver & kidney function tests and she wouldn't just hand medicine over to me. She hadn't even met me or the cats yet but her tone was extremely rude. I didn't stay. They shamed me because I didn't have their vet records with me and pretty much called me a liar when I told them they had their last rabies shots in 2021. I even said if they needed another shot, that was fine. I called for a specific need and they weren't going to do that without driving up the fees they were going to charge me and I still wasn't going to get the medication to help ease the cats experience in our car. Worst part was my car is in the shop and I needed to rent a car to get them to the appointment. So all told I spent close to $300 between their upfront fee and car rental and this doctor couldn't care less. Don't go here. They are rude and don't care about helping you in Any way at all.

I originally loved this place but after yesterday I will never be back and will recommend no one go…read morethere. I was singing their praises and now will never be back. My appointment was at 11:30. I arrived at 11:25 and called to let them know I knew I was early but checking in. They said they would get me in at my appointment time. Okay, cool. My cat doesn't travel well and they know that as I'd told them before but they hadn't given me any help with it. At 11:37 I called again to see if we could get her in as she was panting and even out of her carrier I couldn't calm her. I was told they were running behind and would get to me shortly. I waited until 11:45, when I called again and was greeted with an attitude upon telling them who I was. I explained I would like to reschedule as we had been waiting so long and my cat was not doing well. The vet, who shouldn't be answering phones or even dealing with people, had an attitude and told me they would get to me when they get to me and if I reschedule, I'd have to pay a cancelation fee. I told her that if I hadn't been waiting over 15 minutes I wouldn't be leaving and hung up. This is the email I got from them and proof of my call logs. Do not go to these people, the Dr is terrible. I was told by my vet tech professor to not go into this line of work if you don't like both people and animals. It's time to retire.

You will not find a better, more caring and thorough vet in this area. Dr. Michelle is just the…read morebest. VERY clean, professional practice with decent pricing and an incredible staff.

I would advise everyone to look elsewhere as the office staff and vet are uncaring, unprofessional,…read moreand money hungry. When taking our new puppy there we heard all about the raw food diet and pills you could get through them - of course at a major markup. However, we were not advised about random Saturday closures and lied to about "free nail clippings" with every visit. More recently when we visited for a shot and asked the vet to take a one minute look at our puppies leg she didn't have time to feel it but just to observe her walking. Great service and a true animal lover right there! They also like to stagger shots that other vets give simultaneously to get more office visit money out of you. When told of our disappointment with it was suggested we find a new vet. Gladly! I wouldn't give this place another penny after the dishonesty and lack of caring over the past few weeks. Glad to find out now though before wasting any more money or trusting the care of our new family member with a business that is just out for money.

They seem to truly care for you and your pet. Friendly…read morestaff greets you. I was pleased with the service even though our dog Lacey passed after 16 years of life with our lovely family. Maybe for future clients to let them know the prices of things before you do any procedures ? Would've caused a lot less stress on the situation. Thanking them again.

I am writing to warn anyone who is planning on using east fishkill animal hospital. DON'T They are…read morehorribly overpriced I was quoted a charge for getting my cats nails trimmed $22 when I went to pay the charge was $46.71 that's an extra $24.71 which is the fee for the tech to trim the nails so for a 2 minute procedure I was charged $46.71 NEVER USE THEM!!!!!!!!! L Yazurlo