We used the Silver Spring branch of Specialty Care Services and had nothing but wonderful…read moreexperiences with this organization. Venise helped coordinate all of needs while assuaging all of concerns and our care giver, Yancy, was a gentle, ameliorating soul who was always kind as she was helpful.

After speaking with several other agencies we decided on Specialty Care Services to provide 24/7…read morecare for our 99 year old mother. The certified nursing assistants who were sent were amazingly kind, and Mom quickly bonded with them. Emily, Helena, and Mavis were all excellent caregivers. They did everything we asked of them and more. We are so appreciative of the compassionate, professional care they provided for our mother. We highly recommend this agency to anyone seeking home care for a loved one and would not hesitate to use them again if the need arises. Special thanks to Al, who was fantastic. He's a terrific communicator and was deeply committed to providing empathetic service during a very stressful time in our lives.

My family laid my grandmother, our beloved matriarch, to rest a few weeks ago, after a short stay…read moreat the Casey House. She was the leader of our family with four children, ten grandchildren, and 2 great-grandchildren. My large family was in and out of her room for four straight days and the nurses and staff here made us feel welcomed and taken care of. My grandmother received great comfort care and made our experience as good as it could be, for such sad circumstances. We are all very grateful for Casey House and their support to such an important person.

The staff took great care of my loved one. They were kind and accommodated various types of…read morerequests. This was my first experience with a hospice situation. Casey House helped make a very difficult situation less stressful. All family members and friends are thankful for the care they provided. They are now the standard for what I will expect should I encounter another hospice scenario.

Just got off the phone with Mary Brennan, my case manager, who literally hung up on me regarding my…read morehome PT and OT. The skilled nurse Akosua came out last Monday, I specifically told her about having two insurance's which NEEDED to be utilized in aspecific way. I reiterated it multiple times. She stated she would give the information to Mary. Today I get a call at the end of the day 4:47 pm, that my PT and OT can't continue bc they just became aware from today's provider who sent in the information that they now have to verify benefits and this can't be done until Monday... So this has now further delayed my healing. This is so very unprofessional on so many levels!!!!!!

From the moment I called, I was immediately put in touch with an intake coordinator who provided…read moreinformation as to what to expect. She contacted my Dr. to get all the information and a hospice nurse was at our door the next day. Followup was wonderful and I would highly recommend them.

We had experience already with Brightview Fallsgrove through my mother-in-law's stay there last…read moreyear. We always felt comfortable with the environment, and the care was so outstanding. Over time, with Brightview's recommendation, my mother-in-law graduated out of Brightview to independent living--a true testament to the level of progress she made and Brightview's priority to put the resident's needs first. So, Brightview was the obvious choice when, after a long hospital stay and rehab, our family faced the challenge of arranging ongoing care for my mother, Dottie. Insurance terminated our coverage for rehab 2 weeks early with 2 days notice, which was terrifying. The sales team, led by Stacey Taylor and supported by her assistant Mark, worked genuine magic and secured us a space. We are forever grateful for their care and dedication. From the start, the Brightview team made a scary transition feel manageable. After the first evaluation period, it became clear that memory care would be necessary. The staff didn't just provide care; they created a comforting routine that helped my mother feel safe and steady every day. What stood out most was the care woven through every role: - Concierge staff who welcomed us with warmth and consistency - Activity coordinators who kept life engaging and meaningful - Day-to-day experienced and long-term hands-on caregivers who treated her with patience and kindness - The wonderful chefs who prepared meals with care and attention to nutrition - The healthcare teams led by Mary Jean McCarthy and Irene George, whose expertise and compassion were pivotal to her improvement - Above all, Kimkitta Cariah-Butler consistently demonstrated professionalism and warmth, making us feel safe and at home every step of the way. We are deeply grateful to everyone who touched my mother's life at Brightview Fallsgrove. Their teamwork and heart made a difficult time not only bearable but significantly better for her--and for us. We would wholeheartedly recommend Brightview to anyone needing quality care for a loved one. If you're evaluating options, Brightview Fallsgrove is a standout choice. Thank you to the entire Brightview Fallsgrove community for the care, patience, and unwavering support.

I have lived here for 7 years. It is quite expensive, and annual monthly fee increases are way…read moreabove cost-of-living, Social Security, and pension increases - 4.5% for 2021. It was pretty resident-centered when I moved in but the culture has changed to be much more staff-centered. They will make changes for the convenience of staff almost instantly even if they are a great inconvenience to residents, e.g., requiring residents to submit meal orders by 8 AM the day before the meal. They have been moving work normally done by staff to residents. For example, they switched trash/recycling contractors to one which will recycle much less. Residents are now collecting much of the recyclables and transporting itself to the Transfer Station. On the positive side, apartment layouts are superior to any other community I visited. It is a very friendly community.

I can't say enough wonderful things about Ingleside at King Farm. The staff, the activities and…read morefacility are all top notch. Did I mention the food, it's also amazing. My Mother lived at IKF for many years, she started in assisted living, but then transitioned to the memory care unit. The staff was so wonderful to her. My sisters and I were so happy with the care our Mom received. Matter of fact, even though my Mom passed away several years ago, my sisters still tell me that it was the best thing I ever did, finding IKF for our Mom. We called her Eloise at the Plaza, because she felt like it when she was there. Madelyn F

JSSA is an Outstanding organization and provides high value and support to our community. Five…read morestars all the way!

If you are in Montgomery County, Maryland, and are considering hospice care for yourself or someone…read moreyou love, I urge you not to enroll with JSSA at this time. Although the nurses and social worker assigned to my father's hospice care on an ongoing basis were wonderful and the nurse who has taken on quality control is an outstanding problem solver, our experience with JSSA hospice over the course of a year was riddled with far too many serious errors, dangerous lapses, long delays, and other real problems. As my father's primary caregiver, my experience of dealing with JSSA was extremely stressful and traumatic after hours on nights and weekends as well as any time I had to deal with the lead doctor. He regularly refused to talk with me, even when nurses unfamiliar with our case were on duty and providing inaccurate information. And when I did talk with him, it was worse. Throughout the year, I offered feedback whenever there was a problem, not only for our own sake, but also to try and prevent the same kind of errors happening to other patients and families. Some changes occurred, but other serious errors took place. While I have continued offered extensive feedback that seems to have been thoughtfully received and I genuinely hope they will be able to fix their systemic problems, I urge you to use another agency for hospice care at this time.

This is the Pediatric practice that we have been taking our kids to for the past few years and we…read morehave been very happy with the practice. They are well organized and the staff is very professional. Making an appointment is okay too and we are able to get an appointment in a few days if not the same day if the kids are feeling unwell. During the COVID pandemic, this practice has been a godsend to schedule COVID testing and getting the vaccine. They even allow parents to get tested for COVID and get the vaccine/boosters as well. Making an appointment for these are easy and we are able to make it online! There is ample parking for patients and the clinic has an entrance from the outside of the building as well. There is a nice big fish tank that always gets the kids' attention. They also have the best coffee/hot chocolate machine that we always get a beverage from during a visit. Definitely a good pediatric practice in the area!

I took my kids here a while back, and this review is long overdue. When we first started, I had…read morethree young children, and the "non-covered service" fee was $35 per child. I stayed because I liked one of the doctors, but after she left, I remained longer than I should have. Over the years, this fee increased steadily. At first, one of the justifications for the fee was "hazardous removal service," but that explanation later disappeared from their list of reasons. Even when my children were too young for school forms, they still wanted to charge me. If I were to attend today, that same fee would cost me $295. Beyond the excessive fees, I never felt that any doctor truly cared about my children. It often seemed like they were treated as just another number. To be fair, I left this practice over seven years ago, so perhaps things have changed. But based on my experience, I'm glad I decided to move on.

The lady who runs this place, Debbie insists that all nursing home patients go to an outside…read morepsychiatrist who charges $1500/hour and all he does is prescribe meds. Everybody there is sedated, they don't have any activities , they are incompetent when it comes to nursing care and they have no dietitian on staff to check food/drug interactions or ensure the people are getting good quality healthy meals and meeting nutrient needs. They make homemade meals and I'm not sure if they are ServeSafe certified (which they need to be to handle food safely). They called us several times a day every day to come up there because they don't want to entertain your loved ones. And if you refuse to sedate your loved one (like we did) they get frustrated as the patients get so bored and they talk. It was a terrible experience.

Arbor Place is probably the most compassionate and detail-oriented care you could get for a loved…read moreone with dementia or Alzheimers. The staff is friendly and doesn't cut corners like skipping bathroom breaks or anything. Meals are home cooked and customized for the needs of each resident. The staff are constantly updating procedures and methods to be up to standards of care. It smells nice, too.