I have had interactions twice with RP Exotics. The first time was probably last year regarding a…read moreMcLaren 650S. The salesman was extremely open about the car's issues and sent me a large file with detailed pics. I was not feeling that car and the salesman was professional and kind and said to reach out to him in the future if I see something else. No pressure. Last week I hit the "Request more info" button on a car I liked. I was not expecting much on a Saturday at lunch time. Imagine my surprise when about 5 minutes later, Lindsey called me and asked what she could help with. I had quite a list of questions so I simply texted them to her after our brief phone call. She mentioned that the car had just been consigned the day before so there was not a lot of info available. I texted her back the next day and she sent multiple videos she just took of the car. I said I'd like to set up a PPI. She sent me over 12 years of maintenance records and helped coordinate with the technician for the PPI since I was out of state. PPI got moved up from that Thursday to Tuesday. I wired the funds just at business close and I was driving home in the 12C the next morning. Lindsey exhibited incredible communication throughout the process. She was very prompt at responding to questions or needs. No pressure. Just an attitude of what can I do to assist in your decision. She picked me up from the airport and walked me through the features of the car very well. I would buy from RP Exotics again without hesitation.

I STRONGLY recommend anyone considering RP Exotics read this before proceeding…read more I went through RP Exotics to purchase my first exotic vehicle. I purchased the car from the state of Washington, but had Parker review the deal, as at the time he was the only person I trusted in the car business. He suggested using a business open-ended lease structure to "save money" and referred me to a lender he stated he had worked with many times, with RP Exotics handling the vehicle registration. Approximately nine months later, when I sold the vehicle, I learned that $55,000 was applied against me as a residual by the lender they referred me to. When I asked the lender for an explanation of how this amount was calculated, I was told the details were proprietary and would not be provided. I also had questions regarding certain registration-related amounts, but was unable to get clear answers about how those were handled. When I raised these concerns with Parker, his response was that it was surprising and that I should consult a lawyer. After that, I attempted to get clarification on several outstanding & important questions, but many messages went either completely unanswered (but still opened), and the responses I did receive did not provide meaningful clarity. Throughout this situation, I did not receive an apology, explanation, or effort to help resolve the issue beyond the suggestion to involve legal counsel and one phone call he made to the lender. Based on my experience, I would HIGHLY advise having independent legal and financial review if you choose to do business here as this has been, by a very long shot, the worst car buying and selling experience of my life, and heavily regret doing business with them.

I took my Lamborghini Murcielago to Exotic Motors Midwest a couple of days ago to get repaired. I…read moretold them I would have to wait on it as I don't live that close, they said no problem they would get right on it which they did. The service manager Zack went over everything with me first, I talked to the technician, Fabian doing the work and he started right on it. Fabian was very careful and took the time to ensure the car would not be scratched while doing the work. The shop is extremely clean and well laid out, all of the technicians were very professional. The owner of Exotic Motors Midwest, Danny came out to shake my hand and I also spent some time discussing my Murcielago with the sales manager, Alex. The work was done promptly and professionally while I waited. And when the work was done they had their detail specialist go over my car and got it looking better than when I drove in. All in all was a great first experience with service from Exotic Motors Midwest. I don't trust my Lamborghini to just anybody. I found that Exotic Motors Midwest has a great reputation for service and decided to see for myself. I am extremely happy with the quality of work and service that I got and now Exotic Motors Midwest will be the only place that I will be taking my Murcielago to for service.

I purchased a vehicle from Danny Baker- Exotic Motors Midwest and it was the worst experience I…read morehave ever encountered. The car which was described as perfect arrived with damage and several missing parts and Baker refused to make good . Should have never trusted him after reading some of the pieces written on the internet about Baker: stealing client lists from former employees, damaged cars,scams etc Even has a fake rating online "dealer rated" which he loads with his fake reviews. Google them and see for yourself. Stay away at all costs !

What you really want to know is what kind of quality work does this shop do, and the answer to that…read moreis simple: it's extremely well done. These guys and gals were fantastic from beginning to end. I requested an appointment and quote through their website. I got the appointment time I wanted, and their pricing is competitive with other well-reviewed shops in the area. On appointment day I got a friendly text reminder, and they even texted me directions when I asked. The shop is small, but very clean and professional. They had a small waiting area with a nice size TV for their guests, but I chose to leave the car and have lunch. As promised, about two hours later I received a call my car was done. If I was forced to find a negative thing to say about the experience I'd have to lie, because there's nothing I'd change.

I have had tint installed on a few cars with ITint. Installation and quality were great…read more I had PPF installed a few months ago and accidentally scraped a small area on my front quarter panel. I text Tyler about the issue requesting a price to repair. He informed it would all have to be replaced and the "fun" part was actually removing the current PPF. He advised he was away from the office and would text his crew about it. I never heard back and text him again a few days later. That's been a couple weeks ago and still nothing. I have to assume he didn't want the hassle of removing and replacing. That is his prerogative but a simple communication would have been nice if he didn't want the job.

Just picked up my 2022 MX 30. It was due for the annual e-service and I added a request for a new…read moreset of all season tires more appropriate for our weather. As they did a year ago, the attention, customer service, and overall time spent waiting reaffirmed that I made the right decision to go to Fusz. I'll see you all again next year. A month ago I serviced my MX-30ev. Yesterday, I went to Fusz Mazda to look at a couple CX-50 AWD models I had been researching. I looked online and Fusz had a couple very low mileage deals and some new 2026 models. I wasn't looking for a higher end model, since my primary purpose was an AWD for inclement weather. I reached out to Kyle, since he was very friendly and helpful with buying out my MX30 lease just over a year ago. Kyle was available to patiently talk me through my choices, both the new car and pre-owned selections I had made earlier. Because Mazda was offering a 0% interest promotion, Kyle worked some numbers for me, and I had enough information from him, to confidently choose a new CX-50. The transaction from start to finish could not have been easier. Kyle worked closely with the sales office to complete the credit check and with the financing manager to close the loop and help me buy my car. Great work from the entire staff.

We went to Lou Fusz Mazda to check out a car we found online. The Carfax noted minor damage, and we…read morewere still open to it. Unfortunately, the experience didn't match our expectations. We were greeted by Jamel, but the interaction felt very disengaged from the start. During the test drive, he insisted on coming along but made little effort to be conversational or helpful. The car itself had more noticeable issues than expected, significant hail damage on the roof, a broken trail light, and interior panel damage. When we asked about possible repairs and pricing adjustments, and mentioning that we would have a trade in if the price was right he left and came back with an offer! After mentioning a trade-in and a $1,500 down payment, the pricing we received didn't reflect either. Once we saw that he was not willing to take anything off the initial price I mentioned that Carfax valued the car at over $500 for cars in that range with the extensive amount of damage, I was told that Carfax doesn't sell cars including being told that he wasn't "in the business of giving away thousands of dollars" and he could just sell it to the auction. At that point we got up and left. Overall, the experience was not very friendly or positive. I left wishing I could have worked with a different salesperson, because I would have seriously considered purchasing the car under the right circumstances. Instead, I left with an unsatisfied feeling. We have been to multiple dealerships during this period of looking for a new car and this was the worst experience that we've had at all the dealerships combined.

I just purchased a 2026 RX 350 from this dealership and my overall experience was outstanding. From…read morethe moment I met with Claire Robe, one of their Sales Specialists, I knew I had come to the right place to purchase my car. Her extensive knowledge of the RX 350 and of its components gave me confidence that she knew her cars. Additionally, her no pressure approach to negotiating with me to reach a very fair deal was a pleasant surprise. Her Sales Manager, Tom Capstick, was also very upfront and honest about the entire purchase process. Kyle, in their finance department, was also very knowledgeable and explained all of the various aspects of the closing financial process and did not pressure me to add any additional warranties or services that I didn't feel I needed. Overall, my experience with them has been one of the best car purchasing experiences I have had in my 55 years of purchasing automobiles. Thanks to their entire team for an excellent purchasing experience!

For a dealership that seems very focused on ratings, this was a terrible experience. I love my…read morevehicle, but that's the only positive. We contacted Mike B. (sales) on Facebook after he posted our vehicle. We told him we were driving two hours and what day we'd arrive. At no point did he mention the vehicle wouldn't be ready to take home that day -- but it wasn't. While discussing price, I asked about fees and whether to address them with him or finance. He said finance. By the time we got there, it was too late to question or negotiate those fees. The vehicle still needed work before they'd release it, so we had to drive two hours back home. They said they were making improvements so it would be "pristine." We planned to pick it up the next day, but that changed to the following day because it still wasn't ready. When we returned, one key didn't work and the 3-4 inch tear in the seat they said would be fixed was still clearly visible with poor stitching (see photo). Mike replaced the key battery and said we could take the vehicle to our local dealer for the seat repair so we wouldn't have to drive back again. I agreed and left -- only for the gas light to come on shortly after leaving the lot. I've never purchased a vehicle from a dealer with an empty tank. A week later I followed up about the seat repair. I gave Mike our local dealer's information and he said I'd have an update by Friday. Twelve days later, still nothing. I followed up again. Three days later -- still no response -- so I left a negative review. The next day, they called. They asked me to remove the review while they fixed things, so I did. They also promised a $50 gas gift card (still waiting 3.5 weeks later). Then at the DMV, the paperwork Spirit Lexus provided was rejected because there was no lien release included. When I took the vehicle to our local Toyota dealer for the seat repair, Mike said Spirit Lexus would pay by corporate card over the phone during my Friday appointment. The repair was completed, but when Toyota called for payment, Mike and managers were out and no one could process payment until possibly the next morning. Toyota had to hold my vehicle. I didn't trust paying myself after already being promised (and not receiving) the gas gift card. I called Spirit Lexus: 1st call - Cheyenne (Service), transferred to voicemail. 2nd call - Operator, transferred to voicemail. 3rd call - Operator, sent to voicemail before anyone answered. 4th call - Hung up on. 5th call - Finally transferred to Scott. Scott told me to pay and get reimbursed. I explained what Mike had promised. After checking, Scott obtained the corporate card and paid Toyota. Ten minutes later Toyota confirmed payment. I'm done with Spirit Lexus. You can keep the $50 gift card. Buy yourself something real nice. And no, I won't be removing this review again. If you think this was a "one person" issue, invest in a functioning CRM system. Better communication and follow-through would have prevented nearly all of this.

these guys got me in, did the deal and I was out less than an hour. Nice. Ukrainians. My peopleread more

Paul was so kind in the diagnostics process, very fair pricing, I will be back for future repairs!read more

I don't recommend this dealership to anyone. I went there to check out a car after work, I told the…read moresales guy I wanted to put 10k down on VW atlas and I was aiming to have my payments be under $400 for 72 months. After a back n forth I left, the finance manager called me and said he got the payment down to $450. I told him I already have a car and I was targeting a certain percentage rate. He called me back an hour later and said he found a way to get the payment down to under $400. I take full responsibility for this negligence because I wasn't explained to that he added 12 extra months of payments to lower my overall monthly payment. I'll pay the car off before 2027. I want this dealership family to know that I am going to work hard enough to buy their business and properties, this city deserves better business owners.

I see a lot of mixed reviews on this dealership, but for me, I have always had a great experience…read morefrom the day. I bought the car to the service appointments. There has never been an issue. When I first went to Napleton, it was right after my car got totaled and I was so distraught but they made the process so easy. I went in and I told them exactly what I wanted and what I didn't want so they showed me something that had everything I listed, and I immediately fell in love with it. The process was easy. I signed the papers came back the next day and picked up the car. I got to meet my sales rep as well as the managers who were very nice. And I know they say of course they're nice. They want to sell you a car but no you can tell when someone is just trying to sell you something versus when they genuinely are trying to get you what you are looking for and I felt like I got that with them. I would recommend them to anyone. I get all my service work done there for my car and I have not had any issues getting in there either.

DO NOT take your car in to these lying losers who break things…read more we have had windshield wiper fluid in our car for months. not once had it leaked. today we brought in our kia for a safety inspection to get our car registered in missouri and ZACHERY LENTZ (#706) performed it. first off he claimed on the paperwork he removed our right wheel and performed a "49 point inspection." the paperwork made mention of nothing found and that it passed the safety inspection. good news right? not quite. somewhere along the way mr. LENTZ punctured our washer fluid, then put it retroactively on the inspection report like it came in with the leak. then he "failed to mention" the leak because it didn't affect "safety". when we called LENTZ to ask what happened he nervously said he found the leak before and that common courtesy or customer service, you know warning people of a leak so maybe they don't freak out that it's something worse, never crossed his mind and then he laughed at me while saying they aren't "paying for anything." you hid it because you broke it. you are very unprofessional and i will be letting everyone with ears know this is a garbage establishment that employs garbage people like mr. LENTZ. i will never return and i will be filing with consumer affairs and the better business bureau. again, take your business anywhere else. two blind squirrels would serve you better. absolutely awful. ZACHERY LENTZ #706 repeat ZACHERY LENTZ #706. have a lovely day everyone. wow after reading other reviews it seems ZACHERY LENTZ (#706) has a bit of an issue with how to treat the people that pay his salary.

We have been taking our Telluride there after we purchased it for oil changes. They were supposed…read moreto check everything each time but haven't. Now when we took our car in to get brake pads replaced they are now telling us they need rotors. Why didn't they tell us we needed new brake pads prior to this additional expense? Last car I buy from there.

I have been trying to schedule a service appointment for a safety recall notice I received. This is…read morethe only Mitsubishi dealer in the St. Louis area, so I have no other options but this one. The website is not working. I have called multiple times to schedule an appointment and left messages twice. No one has returned my call. I finally got someone to answer over at the dealership, but they just took a message and tried to transfer me to service. They did not pick up. I like my Outlander but the service is so bad I would never buy another car from this dealership.

I don't like immediately being made to feel unwelcome. Apparently women aren't quite real people.read more

Great purchase experience with Mike Wheeler and team at Suntrup. Professionalism and attention to…read moredetail made our purchase effortless and efficient. Shout out to Kayte too for her professionalism and personal concern in our experience at Suntrup. Way to exceed expectations folks! Stay awesome. Elissa F.

We purchased an F150 a little over two years ago. They sealed an oil pan with silicone and it is…read morenow failing. 3 other mechanics told us this is not correct and now Suntrup wants $2k to fix it?? We had problems after purchasing this vehicle. We paid cash. It was paid for and we still didn't receive it for 5 days due to this very issue. We have had not help from the service department. This whole location is a scam!!! No one even bothered to call us regarding this problem and the truck has been there for 3 days. We got some bullshit excuse about "if you would've brought it in December blah blah blah" No customer service what so ever. We are currently in the market for 2 new vehicles and will not use and Suntrip location or affiliates. They do not stand by their work or vehicles. They just take your money.