Great customer service the manager always kept my updated on everything and was on his word when my…read morecar will be done I really recommend this shop.

Azan saved the day!…read more We have been stranded in El Paso since Saturday and he was able to get started on our repair to get us on the road quickly! We were referred to Vista Auto Service by our family , which live in El Paso. He fixed our fuel tank, fuel injectors, fuel filter & fuel pump within 2 days.

I brought my VW Eurovan in because I was on vacation and it was stalling out. These were the…read morenicest, most helpful, honest people ever! They spent a lot of time helping us diagnose our problem to get us back on the road quickly would highly recommend

I found Herrera Service on the internet. I was looking for a VW Specialist to work on my…read moreVOLKSWAGEN PASSAT. I called and spoke with Brenda. Brenda was absolutely very professional, courteous, knowledgeable and made me feel appreciated. She asked me the right questions and responded with the right comments. In the event I do need my car worked on, I will not hesitate to take it to their shop! With the reception that Brenda gave over the phone, there is no doubt that I'll receive the same OUTSTANDING service on my vehicle from the shop! George M Elias

Awesome Reliable shop. Quality service unmatched in El Paso…read more I recommend it to all my Contacts.

I really wanted to give this shop a higher rating but after my second visit, I just can't seem to…read morejustify coming back or recommending this place to people I know. I took my cars here twice hoping the second visit would be better, but I just didn't have the best experience. I used to work on fighter airplanes so I enjoy maintenance work and I do most of the maintenance on my vehicle to save money and because it's fun. There are times where I take it to a mechanic because I don't have the time and/or some jobs are easier with two or more people. My most recent visit to RBG was on July 3rd, 2023. I had taken my car to get it looked at because my spark plugs were fouling and I was thinking maybe it skipped timing, but figured it would be good to have a second eye. So on July 5th, I had called in which they found that my 3rd injector was stuck open. I had brought them another injector to replace it along with oil and an oil filter to change the oil. Then they told me the fourth injector was also leaking and they would order me a o-ring kit and said it would arrive on Friday, July 7th. On July 7th I called and they told me there was a delay on the part and it would arrive on Monday July 10th. I called on July 10th and told me it has not arrived yet and that it would be here tomorrow (July 11). So I called again on Tuesday July 11th and they told me the part arrived but the technician working on my car had to go on leave for personal reasons and that he would be back on Thursday (July 13th). My thought process was "Why can't they just have someone else put the o-ring on the injector and test the fuel pressure and for any fuel leaks?". I didn't understand why they would make a customer wait so long for a job that isn't too demanding and if there was a reason to hold off maintenance for that job (ie they are busy or they're short on staffing) I would think they would give a reasoning, but I didn't receive any of that. On Wednesday (July 12th) I called at 2 pm and they told me they were just about to get someone on my car, but I had told them to hold off on doing any work and that I would just get the car back. I went to the shop around 4 pm to pick up the car and I had a tow truck on its way since I didn't have a fourth injector. The vehicle was not ready for me. I thought I gave them plenty of time to button everything up but I guess not. There was still missing hardware so I just told them I would cancel the tow and get it tomorrow. The next day I pick up the vehicle and pay. They charged me two hours of diagnostic and 1 hour of labor (remove and replace the one injector). The oil change wasn't done so they didn't charge me for it (I didn't understand why this wasn't done when it was in their shop for that long). The removal and replacement of 1 injector was $100 worth of labor which blew my mind because it's literally just 2 screws that are in front of you and the connector. It takes less than 5 minutes probably, but their system charges 1 hour of labor. I ended up paying over $330 and my car was in their shop for 7 business days for one fuel injector o-ring. Overall: I think Jesse is really cool and Jonathon is an awesome mechanic, but the business model here just doesn't provide the best guest experience. I was really hoping I can take my cars here for when I don't have the time to work on them myself, but I will just have to clean up my schedule to allow more time to work on my own cars and look elsewhere for a better shop when I don't. 1.) I feel like their billing system takes advantage of customers (Billed $100 for 1 injector and its 1 hour of labor, I can understand half an hour), but that's just insane. I'm picturing someone looking at the screw for 25 minutes each before actually removing them. 2.) They don't prioritize long term guest experience at least I didn't get that after two visits. They kept my vehicle in the shop for a simple job. 3.) The lack of communication is subpar. I feel like they can do better communicating rather than have a customer continually call them to get updates. Receipts attached from both visits.

We're still waiting for the vehicle to be complete and it's been well over 4 years. We're not…read moreexpecting a speedy turn around time but don't want to wait another 3 years of excuses. Will update this review if the car's ever done as promised. Update March 2023: Disappointed in their business practices as they've demand I pay the entire bill upfront. I since have paid the entire bill, bought and delivered a new car battery because the car sat so long, and still have no promised/anticipated completion date. You promised 6 months. It's now 4 years later. Highly do not recommend their services.

My friend recommended this place to me and I'm glad she did. I spoke to junior. He was very polite…read moreand a straight shooter. He told me he could have my car ready by the next day. Not only was my bumper fixed, repainted and the broken parts were replaced but he had it detailed before I picked it up. I've never scene that before. Just a real professional and affordable business. I will definitely recommend them to anyone I know. And if I ever need anything done on my car I will definitely be returning!!

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

Wonderful service! Skilled professionals. In an industry full of crooks this is One of the very…read morefew mechanics I actually trust. They have shown remarkable integrity and honesty on a number of occasions! The fact that Scott has decades of experience is such a welcome bonus! Robert Mason El paso, TX

Scott is a wizard. amazing guy with the touch and knowledge to figure out and fix your babyread more

We brought my son's car here to have it serviced given the clutch was going out and another issue…read more They initially said it would take three days, then we received a call after the weekend on Monday that we needed to purchase two additional parts. The problem with that is that one of the parts was in the kit that we had already purchased they just didn't look, the gentleman says, "oh yeah, my bad" Another week goes by, and we are told another part is broken, we buy that. We call and ask for status, and we are told "sorry the technician doesn't know what he's doing its not done yet let me get another tech." After three weeks of having my son's car and almost $2500 dollars later, we get my son's car. After my son gets his car he takes it for a ride, THE FRONT TWO WHEELS WERE NOT COMPLETLEY PUT ON THE VEHICLE!!!!!!!! That could have resulted in a fatality. My son then texts the gentleman that he has been in contact with this entire time "Martin" and sends pictures and videos to him and he says, "all good now tho?" my son said "it wasn't put on fully" he then text back "ok". That's it nothing else, not even a single apology. Finding a reliable mechanic in El Paso has been a nightmare and now to add this experience to it I am at a loss.

I highly recommend this place they are Fast and honest at a fair price! Will definitely continue to…read morebring my MB here! Thank you guys!

Alexa helped me buy a 2025 Nissan Versa and made the process much easier even with the difficult…read moresituation I'm in, would 100% recommend buying from here!

Very disappointed in the purchase I did back in February 2025. I purchased a 2014 Mercedes CLA250…read more I was told everything was 100%. few weeks later I found out the battery was completely the wrong kind. Mercedes requires a gel battery (I paid $400) which the car came with a cheap acid battery. Later the car broke down on me and wouldn't start. I spoke to the owner and he I had to pay half of the repairs even with "warranty" the vehicle had. That's another $400. and finally, 8 months later the vehicle completely gave out on me while I was on the freeway. I paid for a tow truck and called the owner Arnie again. He said the warranty I had was only for 6 months not the 8 months I was told it was for. He said he'd see what he can do but after texts and calls he never reached back out. very disappointed considering I gave $5000 as a down payment, and I am now stuck on a 60-month finance for a non-working vehicle. I recommend you go elsewhere for a reliable vehicle or have a mechanic inspect the vehicle after purchasing. This is my real review, not those fake ones you see on google. had I just gotten the proper help or a replacement vehicle I would've kept my original good reviews I gave them. Sucks things were left the way they were. I was originally extremely happy with my purchase......