Have used this provider for several years, but they now have "appointment only" so stopping in with…read morea question or request is out. I wanted information on my prescription and left multiple messages and email with no response at all. I'm sure they didn't want me to go elsewhere. They also need a lower price point selection of glasses. Very expensive frames. Very friendly office, but I'm just not happy there and will be changing as soon as it's time for new glasses.

The doctor and Gwen (who handles everything in the office) are very nice people. And they seem fun…read more I joked around with them, and appreciated their sense of humor, etc. I am happy with my glasses, even though I could have spent less online. I feel strongly that you should support some local businesses. But I can't give them a 4 or 5 star, unfortunately. My glasses took one month to arrive, which wouldn't really be a problem (I understand there are some issues with supply chain). I wouldn't even mind that they took four weeks, but the communication all the way through the process was not good. I called three times the week I was told my glasses were supposed to arrive and never heard back. What sort of professional office never returns your call? Looking back on it, I actually had to go to their office to schedule an appointment because I called to be their customer and never heard back for more than two weeks. I was told consistently "You are on my list to call." I've had people I dated and ghosted me who were better at communication. After they told me glasses would arrive in two weeks, and three weeks and four weeks came and they didn't respond to messages, I finally drove to the office and had to summon them to the door (it was 4 PM on one of the three days their offices are open). If you are reducing the days you are open due to COVID (which was what they told me), I can understand that. But you'd think that you would bend over backwards to make sure you service customers the three days you're open. I shouldn't have to call repeatedly to get information about my glasses. I called three times, left a message, and never heard back. I fully believe the last time I called they simply didn't answer my call. That's not professional. My glasses were there when I stopped by. So, the lesson I learned - be a squeaky wheel and you'll get some attention from these folks. I was fitted and paid. No apologies. Nothing like "Sorry we haven't gotten back to you, etc." You'll see another review here on Yelp from someone who also never got calls back. It got to the point where I actually wondered if maybe they were going out of business, and I would be out the money I deposited, which was half my total bill. If they were as efficient in communication as they were in taking my money, they would be the best optometrist in the world. Instead, they are simply average, albeit with great personalities. I liked the people in the office, but I shouldn't have to push them to communicate with me. Here's my feeling: they don't want to really grow the business much any more, and both the doctor and office manager are fine with that. So this business is basically run as a hobby. Wish I could give a better review. I guess if you are ok with bad communication, go with them, but be patient.

My wife and l feel well cared for and are treated with kindness and respect. Throughout our visit,…read moreeveryone was super nice and also answered our questions. When we were shopping for frames, we didn't feel pressured at all and they were upfront with costs, so there was no surprises at the end. Overall, I'm really glad I chose to go to Lifetime Eyecare and I'd recommend them to anyone who wants an eye doctor that makes them feel listened to, feel like an individual customer (and not just a number), and the comfort in knowing you're in good hands with a great doctor and staff!

I had an amazing experience at Lifetime Eyecare. Dr Smith is so kind and thorough. He addressed all…read moremy issues and made sure everything was checked and accounted for. My glasses came in quickly and the tech was very helpful. I did end up not liking the glasses I chose for a couple of reasons and when I came back, they let me exchange for a pair better suited for me. I am very happy with my new glasses. I highly recommend Lifetime Eyecare.

Excellent optometry center with a great team! They have a nice selection of eyewear for children…read moreand adults. My family have been patients for years and are very satisfied with the care and follow-up we receive here.

On business trip and forgot contacts. Front office staff was so friendly and helpful--got me a…read morereplacement pair within minutes. Thanks so much for the great customer service!!!

My family has frequented Harbor View Eye Care for over 15 years for eye exams, contacts, glasses,…read moreand high-end Maui Jim sunglasses. Upon my recent visit to my hometown, Dr. Meengs gave me an 8:30 am, fast exam, fitted me for contacts, and explained everything in a friendly manner (5 Stars to that man, he is awesome!) But then I went to the front desk and the customer service took a verticle nosedive into Hell. An older man by the name of Brian took my paperwork. After Meengs returned to his office, Brian gestured toward a display and shortly said, "You need glasses. Pick something." I finished about, found some frames, and asked for lenses slightly weaker than my full-power prescription because I've struggled with migraines in the past. Brian simply said, "No." I pointed out that Meengs had agreed to do so. But Brain looked at my paperwork and said, "Only for your contacts. And I wouldn't have agreed to that. You should be wearing your full prescription." At this point, I thought I was speaking to a senior optometrist. After all, he had just voiced disagreement with Meengs' prescription. Sensing I would get nowhere, I asked for my written prescription so I could excuse myself. He gave me a paper for full strength glasses, which I hadn't even tried. Then he refused to give me a paper for the weaker contacts that I was actually wearing at that moment! Flabbergasted, I left, feeling as though I had wasted my time and money. Over the next week, Brian called me several times. He kept telling me, I needed to pay for glasses so that he could order them. Consistently, I asked for the slightly weaker lenses, the same strength as my contacts. Repeatedly, he dismissed anything I had to say and stubbornly told me, "No," and, "That's not legal," and "I won't change your prescription." Given how forceful and finite he spoke, I began to think that perhaps he was a new owner... I did not want to deal with such a pushy and unfriendly individual. Except he had sent in my Maui Jims to be fixed; I had to go back to pick them up! On the morning of my flight, I went to get my sunglasses. Although I approached him as friendly as possible, Brian was short with me. He overcharged me for the service of sending in my sunglasses. I asked for an itemized receipt, which he spent 5 minutes doctoring. I did not want to go around with him over $50. Except this time, my retired businessman-father was with me and he wasn't having it. Brian refused to go over the receipt. He REFUSED to give my father a PEN, (seriously!) He told us, "[we] should just leave," because he did not care what we had to say about how he treats his customers, "[he] was there to make money," and we weren't buying contacts or glasses. In the end, I went elsewhere to an ophthalmologist, and without issue, got what I needed. Both the ophthalmologist and an optometrist agreed, there is nothing illegal, nor liable, about selling weaker lens than a prescription, one simply won't have the best vision possible. 20/15 vision isn't worth migraines, not even 20/20 imo. So what's the best part of this customer's nightmare??? Brian is an OFFICE MANAGER!!! This stubborn, inhospitable man who voiced disagreement over my exam and my prescription is NOT an optometrist! Harbor View Eye Care is a nice store with a great location and an awesome optometrist, (Meengs.) BUT the 'non-owner office manager' is a grade-A.rrogant sob who has no business calling the shots on anyone's prescription, let along giving any type of medical advice. He should have referred to the DOCTOR who was literally down the hall or asked for additional paperwork if he felt anyway liable for filling a customer's request. Get this powertrip away from people or at least some hospitality classes!

So pleasantly surprised to see how wonderful the entire staff was! From setting my appointment…read morewith Amber, to the final goodbye. I have never felt so welcomed by any other eye care company. Thank you, Harbor View Eye Care, it felt like the most normal experience in 2+ years. That means everything in this crazy environment! Awesome experience!

Very disappointed with their service and treatment of a long time patient. It had been a few years…read moresince her exam due to aging and illness. I was the driver for this elderly woman, who is also in a wheelchair. In addition, I recently had shoulder surgery so operating with one arm, the other in a large sling. We arrived 9 minutes late, for an early morning appt, there were no other people in the waiting room, not even one. She simply said Doctor can't fit you in today he's very busy. You are 10 minutes late. At first I thought she was joking, due to that fact that we were the only ones in the waiting room. But she said no, you must reschedule. Absolutely ZERO compassion for this woman or what it takes to get to her to appointments. I apologized for being late, and asked if she could please try to fit her in. No. We will not be going back to this office and I would NOT recommend them.

Absolute worst place. Verna at the front desk is crazy rude. She is easily overwhelmed. Given her…read morejob duties she probably shouldn't be working there. Deb the "office manager" laughed at me over the phone while I was trying to understand the cost break down of my visit. Finally worked out my costs and reduced it to what is should have been given their lack of disclosure at the time of service. This place does not value your time. I was brought back to the room and waited then brought back to the waiting room again to get bumped by another patient. Finally seen then told to return another day to check my numbers again. I work full time and have other things in my life that for me to schedule another appointment is out of the question. Just get it all done at once.

Amazing business! The service and atmosphere was amazing! The staff is beyond friendly and I have…read morebeen going here for years and have never had a bad experience. The doctors and staff members are more than qualified and experienced. Probably one of the best doctor's offices I have ever been to. I would highly recommend. Amazing prices on eyewear as well. 5 stars for sure.

Spoke with receptionist 'Amber'; before asking my name she immediately violated HIPAA by sharing…read morethe names and birth dates of other patients. She then asked for my full social security number, when i questioned her about the need for my full social security number she confirmed it was not needed. Either remarkably badly trained, or actively committing identity theft - either way breaking HIPAA laws by sharing patient information.

Quiet, calm environment, professional staff. I have been…read morecustomer here forever and have always been satisfied with service and products. Just starting out with Dr. Kresnak this year, he is very knowledgeable and thorough . Previously Dr. Davis and Dr. Sokol were my doctors and all of them provided great care.

Dr. Kresnak is very personable while respecting your time. The staff is also nice and…read moreprofessional. Very state of the art diagnostics and office also. Highly recommended!

Waiting 2 hours to be seen every time No need for such poor…read morescheduling First wait an hour in waiting room and then another hour in examination room

They have helped my Wife with Cataracts, and did a wonderful job. Very professional and the office…read morestaff was very welcoming.