Very wonderful and helpful staff but the bi-focals were set too high. They put in new lenses but…read morethe glasses still arn't right. I am still using my old glasses which I can see better with rather than the new prescription from West Coast. I just went to my Dr. at the eye clinic and had them check to see if my new glasses were what they prescribed last year. They said they were a little off from what they prescribed. I got my new glasses in December 2025 so it is a little late to have them fix them again.

Wonderful staff - helpful and kind. Dr. Mulder DeJonge take time and really cares about her…read morepatients.

Dr Hulet was amazing! So thorough, knowledgable, patient. Would recommend him to anyone and…read moreeveryone!

This was my first time going to Rx optical. The optometrist I saw was great, explained a lot…read more However, I don't think I'll be going back bc of the up front service. The staff first gives you the cost of lens and frames with everything on it, which a part of it I think was dubious & not well explained, like how far to the sides I wanted to see with my lens which differed in price??? Never heard of that before but the total bill would have come to $400, which I said no, and she narrowed my side sight down which brought the price down to $200. I guess if I want to see that far to the side, I'll turn my head. After I got home I saw there was a charge for $30 for a protection plan, which I was not asked about or was it even explained to me. When I went back for my glasses I asked if there was something to show what that plan was. She showed it to me in their flip up book. I asked if there was a handout I could take home. She said she could copy the page for me. When i tried on my glasses they were crooked so the service person got them straightened for me. Thought they fit OK but when I got home I realized the part that goes around the ear was sticking out too much & I could pull my glasses off with out any resistance. I haven't been to the optometrist in 3 yrs. but i then remembered that places i had been before always adjusted the stems around the ear before i left. Obvious they come from the factory with the ear part higher because they need to be adjusted around the individual ears, however that was never done. i did go back the same day and & asked if there was someone there who was trained in adjusting glasses bc that should have been done before I left the place, so it was then done. I don't know if they are not trained that well or they are lazy. This is a chain, I don't think it is as reputable as a stand alone optometrist. I'm sure it's a starting point for a lot of optometrist, & I don't know what the chances are that the one I saw will be there next year. I don't plan on going back, it is not that reputable in my eyes

Hannah was very helpful & friendly. She understood my concerns. The staff is nice. They do accept…read moreStraight Medicaid if someone is looking who has this insurance.

From the owner: Comprehensive Eye Exams, Diabetic Exams, Contact Lens Exams, Ocular Disease Management, Pediatric…read moreExams, Medical Eye Exams, Glasses Adjustments, Repairs, Frame Styling.

The staff are very pleasent to work with. Very knowable about your needs. I have been going here…read moreover 15 years. I trust them with all my needs.

Front desk receptionist, Jessica, is extremely off putting. Her responses to questions or concerns…read moreare unprofessional. Would not recommend services here sorely based on the interactions I have had with her. The medical team I have interacted with were fine but will take my business elsewhere due to this employee.

They don't care about their employees at all. They would rather have you throwing up on the job…read morethan staying home to actually get better. They say they are a family but talk behind your back. High turnaround rate-I wonder why. Stay away and do not work here.

This was my first visit. I felt bad coming in with one of the receptionists having an issue with…read moreher computer system and being on the phone with a technician. I think the billing person was then trying to handle check outs and now additionally check ins, so there was a small line and delay but not too bad of a wait. During my appointment I was completely thrown off that I was getting my pupils dilated and without question or advance notice. The day before I got a call about the location and if I knew how to find the place, but no notification that I would be getting my pupils dilated, that I should bring contacts or prescription glasses, or sunglasses. Additionally the appointment ended up being an hour and a half which it has never taken that long. I had only anticipated an hour so I had a conference call that I had to get on so I had to put an earbud in while listening to Dr. Bast give me his assessment. He was very descriptive and helpful, confirming my already known inability to get lasik and crushing my hope of ever having my eyes ever be 20/20. The staff is very nice otherwise.

On 8/5/26, I scheduled an eye exam appointment for my husband, online, for 8 AM on 8/7/26, at the…read moreHolland clinic. He received a confirmation email for the appointment. On 8/7/26 he arrived early (for check-in) to his appointment and was rudely told by the receptionist that (1) he had no appointment, followed by (2) his appointment was scheduled for 8/10/26 at the Grandville clinic, followed by (3) his appointment was not scheduled until 12/10/26. My husband provided the confirmation email he had received. It was then that the receptionist stated they were having issues with their online scheduling. At no point did she apologize or try to remedy the situation. Customer service was completely absent after driving 30 minutes for the appointment. We do not recommend this provider.

I'm not sure how they get such high ratings for children. They definitely do not know how to treat…read morechildren's fears. The reception staff acts like your presence is an inconvenience. They dilated my 6yrs eyes and then left us in a room for 40 minutes giving her enough time to work herself in a frenzy of fear. Then they got impatient with her for her anxiety attack. By the time we left she was in full panic attack. Then we get to our appt for her glasses. The day of radio silence so we thought all was well.... wrong... apparently they tried to call me multiple times. They had my phone number wrong, buy didnt even try to call dad. They then sent an email a hour before our appt as we were on the road to the appt to inform us the glasses weren't in. They gave such attitude when we got in like why did I give them the wrong number... I didn't... they did that to themselves. Plus they also had dads number. They also had all day to send an email and not RIGHT before the appt. Definitely will be will looking for an alternative pediatric optometrist. Do not take your children here. We ended up getting recheck at the Grandville office and they were so kind and amazed at how bad the Holland office messed up my daughter's prescription.

The staff is extremely helpful and kind. The doctor is knowledgeable and talks you through…read moreeverything.

we went in for an adjustment on some glasses and Domink did a great job! they are perfect and he…read morewas very kind and professional.

Great people and a very thorough exam…read more Eye doctors I've seen in Holland left me waiting in the exam room then raced in and raced out again. Dr. Annis took his time and made sure any questions I had were answered. I have no reason to go anywhere else.

Dr. Annis is truly a good optometrist. However, if you want frames and lenses, the "optician" isn't…read morethe best - if she really is one. She's no expert on how to assess what frames are best for you and the selection is limited. If they don't have the color you want, she shows you what they can order from her I-pad. They had a style that I thought I wanted. I was wrong on that. Also, the only color (of 3) available on the rack had really dark frames - they were navy. Later, I found out that all three of the colors available had really dark frames. I couldn't tell by looking at a partial view on her I-pad. Furthermore, she informed me that the plastic frames I liked would fit my large (broken from falling on it in childhood) or wide bridge. Well, they didn't. My bad, had I known. I found plastic frames at Walmart that actually DID fit my wide bridge. Either way, I was wrong about the plastic - I had metal for YEARS; put off getting new glasses far too long, and like a babe in the woods I didn't really know what would work. I have them and realized eye pads would be better. However, when I went back and found the exact frames that I wanted (again, not the color I wanted - I had to see the color I wanted on the little I-pad in a close-up partial view) I was quite pleased; I picked these out myself, ignoring her selections. The color they did have in stock was a metal frame and vivid enough for me to know that any color, shape, and size would be fine in that frame and also much more comfortable. I told her I was sure on those (since I picked them out myself, knowing this second time how much her "expertise" was lacking). Then, she told me, "fine, but you'll have to wait until this color frame arrives here before WE can put lenses into them." I told her that I was sure that they would work and to go ahead with the lenses. She refused and said, "Oh, no" I'd have to see the color first and then wait another week (two weeks total). After all, it was my fault that the color wasn't there (supposed to be some rose swirl color - no matter - all 3 colors had the same DARK frames) and that they were the wrong size for my wide nose. Of course, she reminded me that I was the one who wanted plastic frames. OK, sure, I thought I did and I was wrong. Who is he "expert" here? For the $$ I was laying down, I'd expect an expert. Finally, knowing how inexperienced she truly was, I just told them to give me a refund. I found out that the whole package was over $400. Wow, I'm glad I got the refund! She NEVER did quote any prices to me on any of the available frames. A month later, I still don't have new frames as I have to go out of town to find reasonably priced ones; my time is limited. The doctor is great - a thorough exam was done and i was happy with that, for sure. He also sent me a letter of apology. However, if he wants to sell glasses, he needs to pay up for a real optometrist who knows how to advise a client in the right manner. She was young, curt and pretty clueless and I'm being nice. Also, in order to choose from a variety of frames, They should have better pictures available for colors. The ones I chose ALL had frames that apparently, looked black, aside from the one that they had on display - the sides were right but I couldn't tell by looking at the I-Pad (guess I mentioned that before). Someday, I'll get to "Eyeglass World."

I'm so thankful I found Lakeshore Eyecare. I checked myself in, got myself a cup of coffee that…read morethey had set out, and waited for only 5 minutes. Doctor Rebecca Jacquemin took me back to the exam room, asked what I do for work, what kind of strain I put on my eyes, all the usual exam questions. All in between she was so personable, and so fantastic and sweet. ( She also took an x-ray of the inside of my eye, and found out I have a freckle on my retina, thought that was interesting! ) Then came the shopping, and trying on pairs of glasses with the help of Linda Cope. She was honest on what looked good on me, and what didn't. I'm so thankful I found a great style thanks with the help of her, I didn't even notice the once I have now till she pointed them out. The whole process of my exam, ordering my glasses, and having them ready was so quick, only a week. The customer service from all the ladies was really so outstanding.

I believe I had a reaction to the dilating eye drops they used at my exam last week. I reported…read moreunusual pain during and after the exam, but they just dismissed it. All that they did was offer a plastic sunglass-type covering to reduce the light. That really didn't address the type of pain I was having. The pain continued over the weekend. Assistance over the phone was virtually non-existent. Rather than help, the office manager who I talked to dismissed my concerns by saying that she had never heard such a reaction in all her years there. I was able to request a follow-up appointment, but that won't be until next week. Apparently they are very busy. I cannot in good conscience recommend this practice.