My Neurologist send me to do an brain EKG en Jan/21 and they kept me more than 2 hours connected to the machine (with my head full of gel and a net) and the Technician couldn't access the program, they din't say sorry, they never called back, they never rescheduled the appointment, I had to wait until June for my Doctor to get another appointment to see them again and it happened AGAIN! My appointment was a 2:30 pm and I left a 4:50 pm for the same reason, the technician couldn't access the program and even the IT guy couldn't fix the problem, both times they had to call the company that made the machine and even then the couldn't do anything, nobody say I'm sorry, nobody gave me even a paper towel to clean my head, they are the worst, what a nightmare, I reported this to my Doctor and I waiting to see another way to get that EKG test but not with them, one of the worst experiences I had in my life! read more

CNC Midtown proved very quickly that they do not care about the mental or physical health of their patients. This is the worst medical experience I have ever had - and in NYC, that is a low bar. I'm not a difficult patient, but I am informed and I know the questions that I need to ask to coordinate with my doctor and insurance. They do not like being asked basic questions, because they pack more patients into a day than they can handle and clearly see each one of them as a nuisance. It's really tragic, because if someone is going to a neurologist, they are in real need of kindness and support. You will not find that at CNC. You will be told explicitly that they don't read their email, be given incorrect fax numbers when requesting your medical records, have receptionists snap at you that they are "busy," have your external imaging provider mocked because their name is foreign, and if you're really lucky, see a PA and a doctor who are running between offices to conduct multiple appointments at once in a state of visible distress. If you're blessed enough to have in office testing done - they will try to discourage you from staying and doing it, so ask teice - they will conduct personal phone calls while they prepare your EMG and EEG. Then you'll wait two weeks to have your results explained to you by a completely different doctor who is unfamiliar with the history that you shared over your first 4 hour appointment. I will say Dr. Edgar was thorough, as was the PA that I saw. However, there are other good doctors who I am pretty sure this place is violating ethics codes and should be investigated. read more

The best Neurologists in all of NYC! Dr. Edgar and her team provide incredible care and have miraculously helped me find relief from chronic migraine. I appreciate their approach of truly listing to the patient as well as offering IV vitamin infusions. read more

After reading great reviews on this location I am extremely disgusted with the level of service that was provided rather lack there of. I scheduled my 5 year old son to be evaluated by a neurologist at the Forest hills location. We arrived at 5:10pm which was 20 minutes before our scheduled appointment. After filling out all of the necessary paperwork at 6:00pm we still weren't seen. I politely approached the receptionist for an update she said it would just be a few more minutes. I then heard the doctor yelling at the office manager. He was upset and saying that he was absolutely not seeing any new patients he's done for the day he doesn't care if we were waiting in the waiting room. He said he was not going to see a kid and asked if she was crazy. He continued to yell and carry on. He then came into the waiting area and continued to yell at the manager right in front of me and my son. He stormed away and I asked if that was the doctor we were waiting to see she pulled me to the side and apologized. At that point I was livid at the audacity of this doctor to walk around yelling and carrying on about having to evaluate a new patient especially a kid. He has no idea what issues my son may have and he didn't care. I feel extremely disrespected. If you value your time and mental health I do not recommend you go here. They clearly do not value new patients. I will absolutely be filing a complaint against this doctor with the city. read more

EDIT- ( manager is very accommodating after being notified ) I honestly wish I can post a zero rating. I'll give everyone a little background .. I had a random seizure and can't even think of what was the cause, nothing has been out of the ordinary.. They did the eeg in office and the technician said nothing seems abnormal I go home next day get an mri done I received my results, nothing out of the ordinary But then the doctor (Nina) calls me and tells me that it is suggested epilepsy and that I should come in to start medication! I refuse to take medication unless It's guaranteed I have it and not only that but the cause. I needed to know why So I go in today for an ultra sound, I guess to check if there is any clotting and to speak to Nina about the video eeg. The wonderful front desk girl assured me it shouldn't take long ( I arrived 15 mins early ) Waited 45 mins and left Everyone else in there also pissed and waiting up to an hour. read more

I was referred to Complete Neurological Care by my PCP for an ongoing lower back pain radiating to both my legs. Upon arrival I wasn't expect much as sadly medical care and in particular the attention given to patients has decline over the years; but let me tell you I was truly dumbstruck. While Dr. Edgars was not in, I was seen by Dr. Leonid Iskhakov who would change my opinion on the current trend and decline of medical service. Dr. Iskhakov is by far one of the most attentive, knowledgeable, and genuinely caring doctors I've had the pleasure of meeting. After a thorough evaluation, a series of electrodiagnostic tests were conducted followed by MRI. I hear amazing things about Dr. Edgars and Dr. Patel however, I will not choose the road less traveled as Dr. Iskhakov is the model of what all doctors should strive to be. read more

This review is in fact more about the 42-7 30th Ave, Astoria, NY 11103 location than dr Maja Ilic, which would become apparent if you keep reading this review. First, I made the appointment for Maja Ilic on ZocDoc for my daughter. Once we got there, and filled out the standard forms, we saw a doctor in few minutes. She was nice and friendly - overall good experience; however, later when I call the office back I learned this was somebody else - NOT dr Ilic. The other doctor never introduce herself and if not for the pictures from ZocDoc I would never knew. After the visit, I checked the pictures, call the office back and was told that we saw somebody else. That was not professional at all - I was misled and confused. Who was that doctor? I'm not sure. I was told her first name is Larissa but I don't see her among Complete Neurological Care doctors: http://www.completeneurologicalcare.com/about-the-doctors/ We visited the office 2nd time and on the hallway I met dr Ilic - I told her about the confusing situation. Even though dr Larissa was in her office, and I saw them both talking, she did not feel a need to talk to me, introduce herself and explain what happen. Disappointing. Second, doctor Larissa, the one that saw us, suggested a test for my daughter, but due to technical problems, the test could not be done the same day, so we scheduled it in 2 weeks. We arrived perfectly on time 11.30. After few minutes the lady from the front desk took us to the nurse. The nurse for 10 minutes was trying, with help of the from desk lady, to figure out what kind of test my daughter was prescribed. Finally they located it in the system, and asked us to wait. Few minutes later young man show up saying that he will do the test in 20 minutes. After 30 minutes, it's 12.30 already, I see him taking somebody else to his office; I asked him how much longer and he told me he needs more time. He clearly took the other patient instead of my daughter. I'm all about treating people with respect. This office and Complete Neurological Care did not show respect form my daughter as a patient and for myself. The office stuff seems to be lost. I'm not coming back and I would advise you to find better neurological office for your child. read more

This place is the most unprofessionally run office I have ever been to. The waiting room is packed, the workers behind the desk are argumentative (both with patients and each other) and the doctors have the bedside manner of Dr. Frankenstein. At least Dr Frankenstein had the decency to be prompt when hooking the creature up. Every time I've been here there has been a fight between the Ice Queen manager and a patient. This time she was engaged in a fight with a patient whose appointment was mixed up. I have never seen such a clusterbomb of an office. When we finally got into the doctor she hardly looked up from the computer and asked questions as if she was interrogating us. All the workers seem miserable and this energy is contagious. Complete Neurological Nonsense read more

I wish I could give more than 5 stars! Dr. Simkhayeva Larisa is not only an amazing and intelligent practitioner, but she is an amazing human being. She listens intently and diagnoses calmly and brilliantly! My first visit lasted at least one hour as she developed a plan to treat. After her first treatment I feel more comfortable and better! Needless to say I recommend and have recommended Dr Simkhayeva! His staff is also exemplary! Firuza is very gently and carefully makes an IV for me! Most highly recommend! His staf is lovely and superb! read more

HORRIBLE. I've been to two other amazing neurologists in NYC. (I only changed due to insurance). Do NOT go here if you can avoid it. They don't seem knowledgable, make you wait (over an hour) for appointments, and downplay symptoms. Truly the worst doctors I've ever seen. Stay away! read more

I took my mother in to see the doctors here by a recommendation from a friend who used this office. I have to say everyone is super professional. Most offices have a long wait time at least 1 and half hours up to 2 hours but here they took my mom in within 20 min. They did all the tests and answered all our questions. I know my mom is safe in the hands of this clinic. Everyone is super sweet and smart. Thank you to the doctors of Complete Neurological Care for taking care of my favorite human. read more

Very helpful front desk very nice nurses had very bad headaches due to my neighbor making drugs in his apartment apt2N the doctor was very caring and did everything possible to help me with my headaches I found out my problem is not physical the problem is my neighbor making drugs in his apartment and I am sick due the chemicals from him making drugs in his apartment I would recommend these these doctors to anyone they did everything possible to help me with my headaches my name is Alberto Marmol 98-05 63road rego park New York apt2A 11374 he has also made his elderly neighbor sick she is having a hard time breathing and walking don't see her anymore they don't realize they probably killed her security is involved I did have migraines for long time they helped me now the is problems breathing and really bad headaches like the elderly lady they put in the hospital. read more

Stealla the PA is amazing. I took a client for an evaluation and she was kind and took her time evaluating my client. As a daughter of a doctor I have never seen such amazing care, of a patient since my father would take me to the doctor. She really was far beyond any expectations and I hope this comment can go to her supervisor. read more

The office is very busy. I met with Dr. Virginia and Dr. Patel both of whom are nice. If I need to make several suggestions for the sake of the office's improvements, I would like to see: A more organized administrative service : Please make sure the patients have the correct files! Take special care not to mix up with the names. The old lady assistant, Nina, could have been more friendly. Front desk staff are okay considerating being so busy all day long. Lastly, the speaking English of several staff should be improved. read more

STAY AWAY!!!! Dr. Edgar's patient... I visited this location a couple of times after my original review and each time it got worse. From the front desk ignoring you while you're standing there, to no call backs whenever I had any concerns. I was diagnosed with some cerebral swelling, that explained all the pain in my head. I had so many Prescriptions and Dr was never around to explain anything, like ever... I ended up having to go to the Pharmacy to get clarification. I must've called over ten times to get someone to explain how to take these medications and each time they would tell me I had to wait another THREE weeks for my Dr to come back from vacation. Then one time the receptionist tried to explain it to me over the phone by literally reading Dr's notes word for word, telling me to take all these pills at once! Which I knew wasn't right because some of these pills were for the same condition but depended on the severity. I'm so grateful to my pharmacist for breaking everything down for me and explaining that if I would've taken all the meds at the same time (like the receptionist said) I could've gone into shock! Nice... Secondly, I needed Infusion treatments. My first one went well, the second was horrifying! The medical assistant couldn't locate my veins and poked me 5x! Then she tells me she cant find it and that I have to reschedule... I explained to her I cant take off whenever I feel like it and that my job is very strict on me. So she then brought some Doctor (the only one there that day) to try to put my IV. She missed horribly and my blood went all over the place! They then tried to blame me because my veins were small. Oh, I'm sorry God created me with smaller veins than the ones you prefer to work on LOL! The Dr seemed so annoyed and kept speaking in Russian to the Medical Assistant, which btw she could barely speak English and you could tell this place trains their own staff on site (don't even know if she's certified, doubt it). I don't understand how you could leave a NEW, poorly trained assistant to do ANY type of medical care with NO SUPERVISION. There were no other assistants or nurses available at all. I work in the medical field and I explained that to them, I was upset at myself for not seeing the signs. Truly unprofessional and unethical with no consideration for patient's work schedule. A well trained medical assistant/ phlebotomist could locate ANY vein on a patient. Instead, I walked out (still in pain) and with 6 band aids on my arms and hands. The next day I was bruised from all of this. Traumatizing experience. I'm starting treatment with a new Neurologist now, less chaotic, professional, staff speaks English and they have some sense. read more

Today visited Complete Neurological Care in Forest Hills and want to share with a great pleasure about wonderful stuff, that greets and helps you with any question you have. Doctors and nurses project professionalism, treat patients with integrity great care and love. Strongly recommend CNC Forest Hills, N.Y. IRIN S. read more

Sorry my issues are not resolved and the correct documents where not sent.I am left without treatments due to Physician not receiving notes on my treatments of which probably don't exist at all because the same repeated mistakes wouldn't have happened.I said kindly I would remove bad reviews for my notes on what Doctor Lenny performed. read more

If you've been here more than once, you can clearly see that this office does overbook their schedule. The max time I've waited here was 3 hours. I was referred here to see Dr Edgar, but always end up seeing the P.A. instead. He seems ok. TO ME he comes knowledgeable but arrogant and all his office visits are completed within less than 5 mins. Also my pet peeve...He will call your name from his office, which is in the back, after you walk down the hallway...If you feel like you're too important to call a patient's name in the waiting area, have a receptionist do it, how am I supposed to hear you from all the way back there? read more

The waiting room is always completely full even with the pandemic. My insurance authorized my medication a month ago and they have not been able to figure out how to get the medication from a specialty pharmacy and every time that I call they transfer me to someone and the person does not answer. I asked to speak to a manager (Towanda) she was so rude and no help at all. She tried telling me that I was not seen in the Valley Stream office ever....like I do not know which office I am seen in. Do yourself a favor and choose another doctor or deal with the nightmare of this place. read more

I've been here 3 times in 4 weeks. First time $300 to receive a prescription for an MRI. The "Dr." Didn't even look at me to see what was wrong. Ok so the MRI will help. Went back 2 weeks later $100 and again the "Dr" didn't look at where my pain was but read my MRI and recommended another "Dr" in the same office. The next week I returned for my 3rd appointment with the other "Dr". Confirmed my appointment the day before and arrived early. After sitting a while is asked about my appointment but nobody knew when the "Dr" would be there or even where he was. They said he may have gone to another office. I left and will find a real doctor who knows why he became a doctor. read more

The most unprofessional office I've ever had "pleasure" to deal with. Appointment has been rescheduled three times because the DR didn't show up, when I finally made it to the office they took all the information made me pay and after 1,5 hrs waiting in the waiting room with a 4 month old they tell me the Dr. didn't show up! Seriously?! read more

This place is a total joke. The receptionist doesn't even know how to take in my insurance information right so it took me almost 2 hours for her to go through my insurance. I don't even have additional insurance under my name but she kept telling me that my insurance is secondary. I'm currently seeing multiple doctors and none of them has any trouble processing my insurance. She ended up making me call myself to my insurance company in front of her to confirm if my primary insurance is primary. Even my insurance representative said she has no idea what the receptionist is talking about because I have no other insurance other than the one I have. I didn't even get to see the doctor yet but I had to leave because all of the receptionists there were so unprofessional. One of them was upset with one other receptionists and she was cursing loudly in front of all the patients. And another lady (Seemed like she was a manager there or something) was upset with all of the slow working employees so she started cursing and yelling at the front desk pplz so loudly. I could even hear her from out of their office, all the way down the stairs to the first floor ... that's how loud she was. It's a very small office and all of the patients are sitting right in front of them but they had no shame... so unprofessional! I don't know how good doctors are there but I refuse to receive any care where there are full of unprofessional workers. read more

Definitely NOT Complete Neurologic Care. It was horrible. My wife made an appt to see Dr Ellen Edgar for this morning. Show up at 10:45 for 11:30 appt just so I had all the paperwork ready for my daughter who was the patient. Was called in at 11:45 by the nurse who took even more information and said, "your daughter is next to be seen". At 12:45 I mentioned to the same nurse that she DID say my daughter was next exactly one hour prior. After the manager came out and spoke Russian to her staff I knew they were speaking about us that we were waiting for so long they finally called is in. At this point I was so thrilled to finally see someone that we strolled into the room and was seen by who we thought was Dr Ellen Edgar. Instead I was seen by the PA. Now I have no problem seeing PA's I'm a physician and work all the time with them and feel fine to see them. The problem I had was she never introduced herself and the only time I knew she was a PA was when she gave me her email address and I saw it wasn't Dr Edgar. It's partially my fault because I should have asked her name immediately but I was so thrilled to finally see someone that it slipped my mind. Regardless the office needs to get it together. If Dr Edgar was not there they should have said something since that's who we made the appt with. Not at all happy and will most likely not be back. It's a shame since I love to refer my patients to physicians that I feel will do right for them. Unfortunately I didn't get that vibe from this office at all. read more

Like Dr. Patel, he is understanding and listens. I dont wait very long when there and appointments are never hard to get. I highly recommend this practice to anyone who is need of a Neurologist. read more

The staff is nice, but they always overbook and are disorganized. I've gone to this place several times now and every single time, I have to wait over an hour to be seen for 10 minutes. It's a huge waste of time. What is the point of making an appointment if I have to wait 1-2 hours to be seen? read more

Dr Maja Ilic is a pediatric neurologist and she's really funny and sweet. the waiting room is super small though and the waiting time is terrible. Theres two main ladies that keep walking around trying to help but they look and talk rude. dont book an appointment through their website use zocdoc! thats what they use to confirm appointments not their official website. read more

The staff at Complete Neurological in Forest Hills are always friendly and helpful. They try their best to accommodate the patients needs. We have been visiting this location for just about 3 yrs and will recommend to anyone. read more

Everyone is so patience, even with my nephew. They were all dressed up for halloween and had chocolates for the babies. Doctor was amazing! So nice to my baby. read more

If you intend on having an appointment at this place be ready to spend your entire day in the office. Every time I've gone (I've been a patient for a couple of years and today finally had enough) its been a 2-4 hour wait to see a PA for 2 mins. Its completely ridiculous the way they triple book appointments - go to sign in and you will see 2-3 other people signed in before you with the same appointment time. Today I was there for 2 hours, the PA had only called 2 people in that time. There were still 2 people ahead of mean which would mean another 2 hours! I walked out and won't be going back. Like I said, I've been a patient for a couple of years and its been getting worse and worse. Choose this place at your own risk and only if you have lots of time to waste. read more

Really grateful to Dr.Edgar and her staff. The experience was good all around from the start. The staff was extremely courteous and professional. My wait time for my two visits was standard, 10 -15 mins at the most. Dr was knowledgeable and professional. Thank you for the wonderful service. read more

Good doctors and staff but I witness a women named Inga treating her front desk staff completely inappropriately. Really hope they are getting paid enough to put up with her. read more

Very professional office and the clerical staff are pleasant when you arrive. Office Manager Inge was the best when it came to administering my treatments since I have difficult veins and she knew how to locate them lol. Dr. Ellen Edgar handle me with care and answered all my questions about managing my pain. Overall I love Complete Neurological Care Group in Queens and I highly recommend patients to them. read more

After going to several doctors and feeling no relief, I was finally helped in this office! They provided me with infusion treatment at the first visit that helped to feel better right after for my chronic headache which I never thought would go away. They have diagnostic means that help to stay in the same place rather than being sent from one place to another. Very clean office and staff took care of my needs. I saw Dr Patel and Dr Ilic and they both very helpful, thank you guys! read more

Great service provided by Dr. CLair Cascella. Highly recommend.

Good reasons for low ratings and reviews. Dangerously bad practice! Probably malpractice-- test orders signed by a doc who no longer works for them and is not licensed in NY. (She told me herself). Staff message directed me to a brain surgeon- turns out totally wrong! Caused immense distress/trauma. Nobody available ever, even for hospital testing trying to reach them. This is not medecine.... read more

Beware: if you make an appointment on zocdoc, you are likely to get charged the full fee to meet with a physician's assistant. This office also doesn't offer refills without seeing patients in person again, even if the last visit (with a physician's assistant, no less) was less than 4 months earlier, and the medication is something you have been on for years. read more

I've been a migraine sufferer for the past ten years, and randomly found the Queens location of Complete Neurological Care through a google search. I've sought out and seen what has been labeled as "the best" neurologists in Manhattan over the years, changed my diet, invested in acupuncture and more - but still found my life derailed by chronic migraine. The exceptional care that I have received from Dr. Edgar, Dr. Patel, and Sella Aronova (PA) has helped me so much this past year, and I'm forever grateful. Although Complete Neurological Care doesn't advertise as being integrative - I appreciate the ways in which vitamins and vitamin infusions have become an important part of my care. I feel heard and listened to in regards to meds that I can't tolerate - and have been kept out of the dreaded E.R. and treated with compassion and care (at Complete Neurological Care) when my meds failed during a migraine attack. I've found out from my insurance company that their team (including Irina in the office) spent countless time advocating for me to help overturn a decision that was initially denied by my insurance. And all of the nurses are compassionate and kind. After years of running all around the city in hopes of finding relief with what the internet deemed "top neurologists", and then putting in a full year with Complete Neurological Care - I can't recommend a better place for migraine sufferers than Complete Neurological Care. I only wish that I had found them sooner. read more

If giving zero stars were an option, I would do it without any hesitation. The waiting room is cramped, and when combined with the yelling and arguing of the employees behind the desk, ironically only creates more headaches. The boss is incredibly unprofessional, causing crazy arguments in front of the patients, and was very quick to help clean the fish tank in the waiting room, but didn't seem to care about any of the patients at all. The quickest i've ever gotten in was about 50 minutes or so, usually an hour to an hour 30 is normal due to the overbooking that they do. When I did see the doctor, she forgot to send my prescription and was not helpful at all, and was very abrupt and rude. Just learn to live with your headaches rather than coming here read more

Love the staff and some of the doctors. The wait time is a little lengthy but that's because of the lack of organization of the office itself. You get the feeling that they want to help you. However, the management there is terrible. It's a good thing their behavior isn't a reflection of the office. They treat their employees like they're aren't smart and rudely. They even yelled at them. I will definitely be calling the Department of Labor to make a complaint. read more

I have been a patient for 8 months.I agree with Kristina's review 100%.Everytime is at least 2-3 hours for 2 minutes with Lenny a P.A.All they do is send you for tests from their friends and have never given me results.After all this time never once has Dr.? Lenny ever told me any prognosis.I am not alone.Every overbooked patient is complaining every time I was there.I have gone for blood tests ,MRI, and CT.On my follow up visits he has never even looked at the results of any of them and his staff-which are all very inexperienced-don't even know if they have the results or where to find them.Another wasted afternoon.He could care less about me and helping me get better.Just co-pays.He must be on salary because several times he said after waiting 2 hours that he only has a minute because he is going home. Sounds like they are just a co-pay collecting machine.Never once had the chance to even talk to Dr. Edgar or be introduced or asked once how am I doing.Just paying for Specialists to BCBS and getting a PA that could care less except for getting his paycheck.Guess he chose the wrong career.Doctors are supposed to care and they don't. read more