I've used 562 several times to print laptop decals for my computer, and while previous orders were…read morejust cutouts of my logo and were acceptable, this most recent experience was a complete disappointment. I ordered a full laptop decal to cover the front of my laptop, and the quality was subpar. The decal was covered in visible fingerprints, bent easily, and just looked overall poorly made. When I placed my order this past week, I specifically asked if I could pick it up by Saturday, and the person I spoke with confirmed that would be fine. He asked me to send payment via Zelle, which I did. To my surprise, I was able to pick up the order a day early, on Friday, which I appreciated. However, when I arrived, the four decals I paid $45 for were not even protected--he just handed them to me uncovered. The decals already looked of low quality when I received them, but I remained hopeful they might look better on my laptop. Unfortunately, that was not the case. The quality was terrible, so I sent him videos to show the issues and didn't receive a response. After being ignored, I called today to discuss the situation, and when I expressed my dissatisfaction, he dismissed my concerns by blaming the installation. He refused to take any accountability and even mentioned that they use the same material on cars. That's irrelevant--I'm talking about the poor quality of the product you made, not how you use it on other surfaces. I try to be fair, but I don't tolerate businesses failing to take accountability and instead shifting the blame onto the customer. That's simply bad business. I was informed that they don't offer refunds because everything is customized, but if a customer is genuinely dissatisfied, there should be some effort to make it right. That's how I believe good business is done, and I clearly do business differently. So, I won't be returning.

Great service ! Great suggestions! Helped a lot. Made these cut outs for my son's party & they came…read moreout great. Will return

We hired this company to produce custom uniforms for our gym, including multiple shirt styles,…read morecolors, sizes, embroidery, and detailed printing requirements. Before placing the order, I made it very clear to Moonty that this was a detail-oriented project. We provided organized artwork, visual examples, and a detailed spreadsheet outlining exactly what was needed. We even put two different sets of uniforms in two different bags-- Moonty assured us that everything could be handled and completed by a specific date. Unfortunately, the biggest issue was the complete lack of attention to detail. Despite having clear instructions, the final products did not match what we requested. Designs were incorrect, colors were wrong, and numerous details were overlooked. Out of 50 shirts, 19 had errors. We spent a significant amount of time organizing and communicating our order, only to receive products that did not reflect the instructions we provided. The project was also not completed by the promised deadline. We were given a specific completion date by Moonty, but the order was delayed. Throughout the process, we were told about other priorities such as Father's Day, graduations, and World Cup-related orders. While we understand that businesses get busy, customers should not be promised timelines that cannot be met. To make matters worse, we were originally quoted one price, but when my husband arrived to pick up the order, the price had increased! The same thing happened with hats we brought in for embroidery. We were told they would be ready by a certain date, only to be contacted at the last minute for information that had already been provided and then charged more than originally discussed. What was most frustrating was the lack of accountability. When we pointed out the mistakes, Moonty told us it was not his responsibility to review the spreadsheet we provided. That response was BAFFLING. We created the spreadsheet specifically to ensure accuracy and avoid mistakes. If detailed instructions are not being reviewed, then what is the purpose of providing them? We were patient, accommodating, and understanding throughout the process. Mistakes can happen. Delays can happen. But when an order is delivered late, nearly 40% of the shirts are wrong, the designs don't match the approved vision, prices change unexpectedly, and no meaningful effort is made to correct the issues, that's a serious PROBLEM! Moonty wasted our time and money. If you have a simple order, you may have a different experience. However, if your project requires accuracy, organization, attention to detail, and accountability, I would strongly recommend looking elsewhere.

Customer service is awesome He help to the way what I want…read moreand how I wanted to have print on my shirt and plus his input

Amazing customer service. Quick turnaround on what I needed done. Reasonably priced very convenientread more

Fantastic embroidery! Wide selection of fonts and thread, as well as prints for shirts and hats…read more Selection is wide! Mark and his associates were super nice, accommodating, and easy to work with. I will definitely be back and highly recommend them!

This place and the staff were absolutely incredible! I wanted embroidery done on my sash for grad…read moreschool & the staff was so helpful. I came with just a few ideas and they made it come to life. Even when I brought in a second sash to embroider they had no problem helping. Honestly some of the sweetest people and I love how it's family owned. When I picked up my sash they told me how proud they were of me and I genuinely felt it. So many people have asked me where I got my sash embroidered and I recommend them every time! Thank you so much for all your help

I was looking for a local business to embroidery three denim vest with in a reasonable time frame…read more When I came across 3M's, I had great feeling. I contacted them via messaging and explained what I wanted done. Monica responded quickly with a quote, which was very reasonable. I explained I needed the items by Wed. 7/1/26. I was able to come in drop off the vest and the sample on Mon. 6/22/26. Monica contacted me on Wed. with a sample. Looked at the sample sent. It was great! By today 7/25/26, I was contacted by Monica that the vests were ready within fours days. The finish came out amazing. Looking forward to continue future business with 3M's. I also recommended them to a start business looking to expand their brand.

It was exactly what I was looking for the quality and the picture. Everything came out. Perfect I…read morehighly recommend it.

I've reached out to Design Bay multiple times with last minute custom shirt orders via email…read moredesign.bay.lakewood@gmail.com and they always come through for me. The quality of both the shirts and the prints is consistently great, and their prices are reasonable for a shop located inside the mall. They're also super convenient, right by the entrance of Macy's and Red Robin. Highly recommend for anyone needing custom shirts done quickly and professionally!

BEAUTIFUL RESULTS! Amazing communication and affordable! My mom loved her scrubs!! THANK YOU!!!read more

Has holiday embroidery done to personalize gifts and family stockings: 1 baby dropseat sleeper, 1…read moreadult dropseat Christmas pajama, 1 dog stocking, 3 family Christmas stockings -- everything turned out perfectly! Happy customer!

Great company and customer service. I needed a rush order and they were the only ones that could…read morefulfill my order in the time I needed. Very glad I found this company they did a terrific job and the quality of work was excellent. I will be using them again in the future for my business needs

Great honest Individual that has taken care of all my techs shirts and hats, I highly recommend…read morethis company to anyone needing prints

My mother and I came in to have some custom work done. Phil was knowledgeable, patient ,…read moreprofessional, and just overall pleasant to work with. Very talented at his craft and we were very happy with the final product. Not cheap by any stretch, but you get what you pay for, and in this case we certain did!!! Very satisfied customers who have a "go to" T-shirt guy! Will definitely use his services again! Thanks Phil!

I ordered original Karate team T-shirts. I asked them to make 2 colors t-shirts and 2 kind of…read morematerials (classic cotton and soft style). Actually it was complicated order but they done it perfectly!! Phil is so professional. Karate students loves the t-shirts so much!