Disappointed with deceptive billing and poor communication. Brought my slow 11 year old HP laptop in for a diagnosis. Paid the $40 diagnostic fee up front. Compucare shared a photo showing they used Hijack This, a free utility to diagnose. Malware was found and removed. I was charged an additional $170 for this service. I should have been advised in advance that an additional charge would be made. While I appreciate the cost of business for a brick and mortar operation on the UES, the problem here is poor communication. read more

Paul has provided us with dependable tech service in Carnegie Hill for many years. Fast and efficient service always. Grateful to have Compucare Team in the neighborhood to rely on. Cheers! read more

Paul responded very quickly and his skills are fantastic. You can't go wrong using his services.

Yesterday , I went to this store. Ask young woman in side store . How much cost for trancefer picture from my old phone to stick or external hard drive? She use word of retrieve data. She also told me that to get any data from phone will cost $200.00 each. I got estimate price from other place $45.00 . I realized she is just store stuff. She is not repair person. She is handling FedEx package too. If telephone does not have access code or pin number or damaged then trancefer or retrieve data require professional training and skill . And time consuming work. In this case , it's not. Easy access , have pin code or access number with USB charging cord. There are no issue. Fully functions old but not old telephone. Regardless conditions of telephone , my guess is ,she was told to charge $200.00 minimum. I had six of telephone. It's will be $1200.00 you can buy 2 simple laptop computer. Obiusly I did not ask them their service. Point is simple , it's rip off business. If customer need help such as old person, then charge with hight price. Sometime work, some time does not work. Limited expernation and using wrong word and sentence . I could not truss her. I happen to be computer software experience old guy but not telephone. It's not an interesting thing to spend my time. read more

Warning! Do not bring your computer here!!! No idea why this has so many 5 star reviews. TL:DR Expensive power jack repair delivered with dangerous sparking that the store then lied about and did not rectify when brought back. By far the worst computer repair experience I've ever had. I needed to repair the charge port on my laptop and I dropped my computer off. The service was quick, but more expensive than expected. Part of the reason for this was a $100 parts charge that the owner failed to disclose when he called me telling me the parts were in stock and only informed me of on pickup. I was willing to ignore it, since the repair was done and at least my computer worked now (or so I thought). Upon bringing the computer home, I plugged it in and the power jack, which was supposed to have been fixed, began to spark when I plugged it in and became excruciatingly hot when left on. This had never happened prior to the repair. I went back and the store had the computer for four days, and I called back a few times with the kind woman (who is not the issue here) telling me that the tech saw no sparking and that everything was normal. Finally, she informed me that nothing was found and to pick it up. We were both shocked to find the computer violently sparking when I plugged my cord in. When calling the tech he said that it does that, but "put it in gently" and it won't happen. So why tell me you did not find anything if you clearly did? This is not only a fire hazard, but a new issue introduced to my expensive laptop that did not exist prior that the repair man decided to lie about to me and his front desk person (who was just as shocked). For a repair that cost nearly $300, I was expecting my computer to work and be safe to use. When confronting the repair man, he claimed that the computer "charges properly" so he did complete the repair. He offered to fix the fault for the cost of parts afterwards, which was odd given that he claimed no responsibility for the fault (at one point, blaming the charger, and then blaming the motherboard which had been swapped months earlier and was working well). One thing I will add, when pushed on exactly what he did, suddenly he did not change any parts in his explanation, despite charging me $100 for parts originally. Regardless, I would recommend that anyone avoid this shop in the future. They were willing to let me leave with an expensive computer now in worse condition than when I left it (at least it was safe to use before) and took no responsibility for the problem. If I could leave 0 stars, I would. I see that the owner likes to respond with hostility to negative reviews and that alone should inform you of the character of this establishment. read more

Compucare TEAM - Web Design Near Me - Manhattan, New York

In times if need go here. Will cost $150 for basic repairs such as removing water from computer and restoring it. But very responsive. Did it the same day. And is nice to speak with. Others can be gruff. read more

I'm an accountant and I had to do a backup recovery from a failing laptop to my new laptop which I did myself, however one key tax program and some of the files didn't come over. Without this data, I would have to recreate three years from paper which would take days that I don't have. In the meantime the computer died and I tried to do the hard drive data recovery myself using the $59 reader from Amazon and I could not get to the tax files. I took it to Compucare Team and Paul gave me a quote of $250 plus the $40 diagnostic fee. I left it on Friday afternoon and on Saturday I received a call that it was finished and he was able to get to the files that I could not open, so I'm very satisfied when I got there and could get to my data. read more

Came in for cable management and a pc cleaning they really half assed the job and barely did anything

BEWARE: I took my failed WD Mycloud device to this place for data recovery. Bad mistake. I should've looked at the reviews tp begin with. I explained the problem and left the device, power cable and the USB wire. The store attendant told me the technician will look at it and call me later that day to explain his assessment. As promised the technician called and told me the disc has a unrecoverable mechanical problem and the data recovery will likely cost around $800. I told him I will not pay that much for data recovery and I will come pick up the device asap. He called literally one minute or so later with "my friend" introduction and an update that he has managed to connect to the hard drive and has an image (which a technical way of saying he can see the files on the device). He said he could probably recover about 70% of the data and asked how much would I pay for the recovery. I offered $100. He laughed at the offer saying just the basic recovery was $350 (which is not what the store attendant told me when i dropped off the device). I said I am not going to pay anything more than $100. He then warned me that if he disconnect from the device there is no likelihood that I will ever be able to reconnect to the device. I declined the offer and told him to stop I am a computer scientist and although I did not specialize in hardware I can nonetheless navigate around technical issues. My disc has what is called a click of death which is a mechanical problem with the head reading the device. Even if the disc head is dead the data is almost always recoverable with the right data recovery toolkits (which presumably the technician was also using). So telling me if he disconnected the image would mean never being able to see the files again was a blatant misrepresentation of the truth. I took the device to a friend who recovered 100% of the data. In short, I was being blackmailed by this technician. It was my mistake to not have read the reviews before making the decision to take my disc there. But I believe this company uses fear tactics on people who are not technically aware to take economic advantage of them at a sensitive moment, like losing all your data. And to add insult to injury, when I went to collect the device the USB cable was missing, claiming I never gave them the cable in the first place!!!! read more

I wrote a review for Compucare expressing my sincere appreciation for helping with a computer problem. Adobe was put on my computer by Paul of Compucare to fix the issue. Now, Adobe has stopped opening the file in documents and now is opening it in Adobe, which is problematic. I did ask Paul if he could correct this problem since it is the same issue as when he put Adobe on my computer. His reply was "If we do service and help you with any computer issues we have a charge." Quite disappointing. I wonder if repair were done on his car and the same problem occurred as what he brought it in for service in less than 3 months, would he pay the garage again for the same issue still existing? If you choose to do business with Compucare, do it at your own risk. They do not honor nor stand-by their service. read more

Amazing place Paul is a very nice guy! He upgraded some of my old PCs and they run great!

I went to this repair shop because I spilled a little bit of coffee on my laptop while it was charging. I was told that diagnostic fee would be $40.00 (it actually was 43.00 because I used my debit card). I was then told I would be contacted by the end of the day with a diagnosis, however I heard nothing. The next day I called the shop at 2:26 PM and was told they would be opened at 3:00 pm; however, he called me before 3:00 pm and apologized for not getting back to me. I asked if there was a diagnosis yet and was told I would be contacted in 30 minutes. Three hours passed and still no phone call. I became irritated and called back to inform them that I was on my way over to pick up my computer, but the technician said he was already working on it and would contact me shortly. I received a call 30 minutes later and was told the computer was working and the labor costs would be $185.00 and a new power chord would be 85.00. I was also being charged 43.00 for the diagnosis, (which I never received mind you). I asked him if the motherboard was damaged and he said "no" but if it was damaged he would have charged me $200 fix it. I was upset because I assumed it would be good business practice to do the following: ---Contact me with a diagnosis. ---Be upfront about the labor costs so I can decide if I could afford it or not. I was extremely upset because I was not informed about the cost of the labor. I contacted my friend who is a lot more knowledgeable than I was about computer technology and had him accompany me when I picked up laptop. When we arrived the following afternoon, my friend started asking more in-depth questions regarding the repairs the tech supposedly performed, (all of which he tapped danced around). The technician then looked at me and became rude said "Look, do you want this laptop or not"? "If not then I will take out any pieces that I replaced because had no time for this". My friend became upset and said that was fine, but give her back the damaged "pieces" that he had taken out. Of course, the technician was unable to produce anything. THIS TECHNICIAN NEVER DID ANYTHING TO MY COMPUTER, BUT STILL TRIED TO CHARGE ME ANYWAY FOR WORK HE DIDN'T DO. ALL HE DID WAS USE HIS POWER CHORD TO CHARGE MY LAPTOP BECAUSE MY POWER CHORD WAS ACTUALLY DAMAGED. He also, lied and said he had been working on my lap top all week. How could he have worked on my laptop all week when I dropped it off Thursday evening and arrived the following Monday to pick it up? Do not take any technology over there to be repaired. They are too money hungry and dishonest. Had I not had someone with me I would have gotten RIPPED OFF . read more

This place is in my neighborhood and I noticed they recently renovated their space. It's much cleaner now and they have a display for their refurbished computers, tablets, and phones. I have not had a lot of experience using their print service, but Paul, the owner, installed surveillance cameras for me and I am pleased. Their prices are high, but if you need repair work done on your computer or the installation of hardware, I would trust the Compucare Team with it. They recently moved around the corner and the new location feels way better, nicer to work in also on the computers. Quiet and cool! read more

I went to Compucare because I wanted to support a local business and also wanted a more personalized experience. I needed some voice memos taken off my ipad and put on an USB. Paul was amazing, did exactly what I wanted and did it FAST! This is my new spot for all of my tech needs. read more

I dropped off my MacBook Air to fix the loose hinge on my screen. The guy said he could finish it the same day since I mentioned that I really needed it done quickly due to finals week. Instead, he took over four days and kept giving me some excuse about some "glue" not sticking. Warning bells went off even further when they wouldn't give me a clear answer on the status for days even though I kept checking on it daily. My mom picked up my computer for me and I was so angry when I saw it!!! The frame around my screen is hanging off! DO NOT GO TO THEM FOR COMPUTER REPAIR! They're amateurs and do not have the skills! I did not pay them and I can't believe they wanted to original charge me $180 before dropping to $140. They didn't even return the bottom piece of my computer case either! read more

See all

fixed my laptop within the hour, absolute god; nobody better in the upper east side!!

I bought a new desktop computer and printer from them after hemming and hawing for months. They had been my go-to place for copies/fax, skyping and repairs so I thought they deserved my new business. Paul, an owner, gave me a great deal on my new computer and printer, transferred my data, integrated new programs, then set-up everything in my apt. Their prices were competitive with Best Buy yet the personal service is what convinced me that I made the right choice. Their new office is now at 169 East 92nd Street (Lex & 3rd). I highly recommend that you give they a try. read more

The man working there insisted to scan to email one page for me even though there were 4 free computers there and charged me 5 dollars for that one page. A dollar of which he claimed was tax. Do not go here. read more

I recently took my HP laptop to get an assessment because the screen was black, an hour later they called me and said the memory card was burnout out, and wanted $185 to fix it, I told him thank you but I couldn't spend that kind of money the replace a memory chip. They called again saying with the new chip the laptop was working, I said thank you again but I didn't want to fix it right now at that price. So he told me to come back in 2 hours because that's what it was going to take to put back together. When I went to the store 2 hours later, the laptop wasn't even close, I had to wait another 10m to get my laptop back. The next day when a computer expert looked at the laptop, the keyboard card was not connected, the battery wasn't secured inside, all the screws were gone, and when they replaced the memory chip with a new one, the laptop wasn't working. Obviously something was done and they sabotaged my laptop because I didn't let him fix it and pay the $185 they wanted. Don't go to this place, they are crooks and thieves. read more