I shattered my entire iPhone 7 screen and after taking it to Tech Heroes you wouldn't even notice…read more Well except now I have tempered glass on it thanks to them! After having making a few phone calls I noticed it wasn't "going to sleep" when I put it up to my face. I did a little research and found it to be something with the proximity sensor. I contacted Tech Heroes and they said bring it back in, it will only take 15-30 minutes depending on how busy we are. Of course I went at their BUSIEST time (5pm) and they still got it done in 45 minutes! Not that I want to go back... but if I had to I certainly would!

Walk in the place is dimly lit dirty unkempt. The counter cluttered. The guy holds a conversation…read morewith me while doing a repair. Needed a part that is at a different place.. sadly I did not get that far. $110 for the service. Well I won't be back. And if you've have a dog in the shop clean up after it

The staff was super generous helpful and led me exactly to the cable I needed! The place has a very…read morewarm feeling to it.

I got a woman on the phone who sounded like she just got up from a nap. I told her my problem and…read moreshe said just a minute. Everything when silent for many minutes. I said hello several times and no response. Not at all impressed with the desire to help a customer.

The staff is very helpful and spent as much time with me as needed. After my computer repair, they…read morehelped download and install software, and do things I don't know how to do and things the Apple Store wouldn't take the time to do. i had to go back more than once and found them happy to help. Highly recommend for old computer repairs.

My husband and I have done business with Graphite for 12 years and I always come away so impressed…read moreby the tech support/customer service. Bob, the owner, spent hours getting me set up on my new Mac mini last week (a service that one pays for- very much worth it!-) and just now spent an additional 3 hours trouble shooting a problem that arose in LightRoom following the new set up. He brought in a former colleague to help. All this to say that they treated this customer superbly and went above and beyond.

No stars. They had our laptop for a week with prepay $57. Called multiple times and finally a tech…read moresaid - the battery is bad. We told him the battery is new and was charging fine at home. Oh, then it's the motherboard. Did they even diagnose? Lost our trust right there. Said they would call the next day with price. Did not call. We picked it up and it's worse than when we dropped it off.

Our largely trouble free desktop computer running Window XP for the past 12 years was having start…read moreup issues. I brought the computer in and met Matt and described the problem. Matt said it could be the motherboard and/or the drive. I protested and told him the computer had no inconsistencies on the drive, no malware, no viruses. He replied "you are talking about psychotherapy and the patient needs a liver transplant." Immediately I appreciated his wry dry humor. I shared with him a parts build I had put together for a custom computer which we wanted to go forward with in September of 2017. For now we wanted a fix to tide us over until then. He warned if it was determined the problem was the motherboard there was no solution for us; he could not get another since ours was 8 generations old; not even an OEM version. The next day he called with devastating news. It indeed was the motherboard. He sent via email pictures of four blown capacitors on the board. At that point I was very fearful that we would lose all our data despite having it all backed up onto an external Western Digital drive via Acronis. I shared that our most important desire was to save all personal documents from each of our (my wife and I) respective profiles and twelve years of music on iTunes. I had just spoken with a support technician at Apple who told me since our version of iTunes was old, the music could not be downloaded into their newest version. Matt said that would depend on the condition of the hard drive, something he would know after examining it. He determined that the surface of the drive was damaged but the hardware supporting the drive was intact. He observed it was a good thing we brought it in since he surmised there was about seven days use out of it left. He did not guarantee he could do what we asked but felt confident he could. My parts list totaled $2,900. Matt went over each component and made recommendations for changes. When we were done my parts list was reduced to $2,100. The price reduction did not represent compromised performance; quite the contrary. With the graphics card I had originally listed Matt said it needs to run at 70 to 80 percent of capacity and if I were not using it in that manner I would not see the benefit whereas I would see MORE performance out of a card that cost less but was more accurately matched for intended use; horses for courses, and so it went with each part including the case. Matts reasoning was so clear it inspired confidence. I pulled my parts from Parts Picker. As I was "building" the computer with each addition of a part the site had a pop up that said "there are no incompatibilities" and continued to say so until the end. Matt said he did see where based on his experience there could be some parts that did not play well with one another. He agreed that the Corsair Vengeance series that was recommended to me over the higher level Corsair Domination Series was less troublesome. I told him that my goal was stability and at the same time although we are not gamers, we wanted a machine that was ultra-fast. He did what is called "active listening" and recommended a top of the line component that would meet those needs. HAPPY ENDING. Matt was able to rescue all of our personal documents and our iTunes library put into the latest version; a Miracle and we are so grateful. I knew he was not using hyperbole when he said "you will feel as if you have gone from a Model T to the Jetsons." Experiencing the truth of what he said was something else entirely. Per my request he installed the ESET Internet Security software that I purchased and brought to him. He also installed Microsoft Office Home and Business 2016 as well as Windows 10 Home 64 bit. Matt shared in our excitement and it was palpable. There is something special to be said when someone is excited about building something for you; good energy going into the product. All the above is a very long winded way of describing someone who is adept at what he does and at the same time able to communicate what he does effectively, honestly and compassionately; a rare trifecta of skill sets in any business but especially in the world of technology. That Matt cared about us as people was evident at every point along the way. By that I mean he did not see us as customers only; someone to add to the profit margin. For all intents and purposes, Matt IS Madison Geeks. If he went elsewhere we would follow him. Kahlal Cunningham, CEO of Madison Geeks would do well to make Matt a partner. If we had not had the conversations we had with Matt and the trust he established with us, a $3,000 custom built computer would never have been built. Had we not had the numerous consultative conversations no work order would have been placed with Madison Geeks; it goes without saying that building a custom computer is not the same as putting money in a candy machine and out comes the candy bar.

I have had very good help from Mad City in the past. BUT, I need help again and called their…read morenumber, which was answered by a lazy guy who really was not interested in providing any service.

Took my ailing equipment in, Tech guy looked at it, said "Hmmn", then using agile fingers and well…read moreinformed brain, fixed it very quickly. Every time I take a sick gadget in, they fix it perfectly, in a short time, at very acceptable cost. Who could ask for anything more? Terry M

Needed an expensive repair and they guided me to a better solution. Integrity demonstrated…read more Thanks!

This place it located by Binh's Tailoring, next to the old Goodyear on the corner of E Wash &…read moreMendota St. I had a really old iPad that part of the charging plug broke off inside. I was greeted right away. He listened to me then looked at the iPad, told me $35 if he could get the broke off piece out but was sure he could, said he'd text me when done. I went back to pick it up. Thirty-five and tax. He cleaned it up and charged it up too! I know I'll talk about these guys and if I ever have problems again, this is where I'll go!

I just loved this service shop! I was a walk in about 30 minutes before they closed and the…read moretechnician was extremely polite, took my laptop concern and handled it right away. I explained that it was urgent and the reason why, I offered to pay him whatever necessary to fix it right then and he was extremely accommodating. Thank you! Liz

The guys at 3771 E. Wash were knowledgeable and quick.....really impressed by all they were doing…read more And Christian spoke Spanish so my Mexican husband could communicate. He diddled with a strange OS and had us going in no time.

Such a great community resource for the geek in all of us, with all of the used computer parts…read more Also a great place to go if you need repairs but aren't up to the DIY task. I was able to find a replacement power supply to fix my Mom's aging PC.

Came in with a piece of my charger stuck in the port, and they were able to fix it in like 2…read moreseconds! Super friendly and really responsive. I emailed them first to see if they could fix it, and they called back within like 30 minutes.