I love this place! Ever since a box fell on my head at work these baddies have been taking care of me :P Tiny Tim is my favorite nurse and will now live in my imagination xoxo Whimsy Limbsey read more

I went in for a standard urine analysis for a new job. I went on a Friday to avoid the mid week rush of patients. I was greeted promptly by the front staff, was checked in a few minutes after and waited. They have clean water to drink and I waited for 15 minutes or so. When it was time for me to "go," Mr. Tim called my name. For the end of the day he was exceptionally warm and welcoming. He clearly explained the process and threw in a few punchlines that made me laugh. It lightened the mood and made my visit fun rather than just business. Hopefully you all get the opportunity to be assisted by Tim on your visit. Very cool dude, very professional and will get a laughs out of you. Thanks man, rock on!!! read more

Wait time, they I my have one person certified to do pre employment drug screening and TB test.

My husband came to this location for a simple physical test for work and had the worst experience. He arrived at opening time and checked in with the first line. He was told it was only going to be an hour and a half. An hour and a half turned into 3 before he was seen. The office ladies were professional other than giving an inaccurate time. But Tim had a very bad attitude towards my husband who is the sweetest most patient man. Very unprofessional. I recommend that Tim be more courteous towards the clients who have been waiting for 3 hours to be seen and the office ladies give an actual accurate wait time as people have other plans in the day. read more

Quality of care and professionalism from the medical personnel in the BACK office was impeccable. The front office personnel was extremely unorganized and a bit rude. I waited 2 hours to be seen but I have no complaints about that. After I completed my physical I was instructed to sit and wait for paperwork. After an hour of waiting I approached the front desk and asked about my paperwork. They asked my name, started scrambling around. Asked my name again. Left me standing there for 10 minutes then asked my name a 3rd time. I watched as they dug through file cabinets. Checked drawers. Finally someone popped up with a folder that had my name on it. They stated I was all done and could leave. If that was the case I could have left an hour and 20 minutes ago. Anywho total time to get a 15 minute physical and 10 minute urine test was nearly 4 hours. Hopefully I won't be back. read more

I was sent to Concentra by my employer today. The wait time wasn't very long, even though the waiting room was full. I had the pleasure of meeting Tim, M.A.--he was very nice, friendly, and funny, and he made the visit feel relaxed and comfortable. There should be more healthcare workers with his attitude. Thanks for the snacks, Tim!!! read more

The lack of empathy and professionalism at this clinic is deeply upsetting. I had a walk-in visit and was immediately turned away. When I asked why and explained that my only alternative was driving all the way to San Bernardino, I was told the doctor simply didn't want to see me. It is terrifying that a medical facility cares so little about a person's health. The first nurse I spoke to was unprofessional and had a major tone with me. While a second nurse eventually apologized, it doesn't change the fact that this facility would rather turn away a patient facing a long drive to San Bernardino just so they can end their workday early. Unprofessional and lazy. This place needs to be inspected. read more

Tim was great. He made urgent care bearable which is hard to do. He was funny, kind, quick and professional. Nobody ever wants to go to urgent care but if I have to come back I hope I get Tim again. Mind you I waited 2 hours to only get seen for 15 or so minutes so that was pretty wild but finally being greeted by him made my bitterness for the wait time not feel so horrible. The front receptionist was on it too, the one with long straight black hair closest to the window/opening to the clinical door. The other girls weren't very on top of it. read more

I've never experienced such an unbelievably long wait time in my life. I sat there forever, and not a single person seemed to care. No updates, no apologies, nothing. It honestly felt like everyone working there had checked out mentally. The lack of urgency and basic customer service was shocking. By the time someone finally acknowledged me, I was already frustrated beyond belief. If this is how they treat customers, I can't imagine how they stay in business. Save yourself the headache and go literally anywhere else. read more

Concentra - Long lines - Occupational Therapy Near Me - Murrieta, California

Physical and drug screen for a new job took 2 and a half hours -- of which only 20 minutes (max) were spent with clinical staff -- to pee in a cup and touch my toes. Absurd. Clinical staff is kind and friendly, but front desk staff is not. No smiles or pleasantries, and seem bothered to be there and interacting with visitors. Sets the tone for the visit, along with MSNBC cranked on the TV, other visitors listening to videos on their phone with the volume up, and the AC set to arctic blast. Bring headphones and a sweatshirt and get comfy, because you will be here for an hour, to start. Online forms are redundant and will take 30 minutes to complete, along with clipboard paperwork containing the same exact questions. Nonsensical. I don't understand why there isn't a more efficient process for visitors to check in -- like being able to fill out paperwork at home, to expedite the process and be seen upon arrival. Or let people know what position they are on the board, so they aren't left alone in an exam room for 45 minutes without a clue about the time frame. A rough estimate would be better than being told "the dr will be in soon". 45 minutes is not "soon". Better communication around timing would result in happier visitors. Concentra can do better as a company, but this specific location can do better with communication/managing timing expectations for visitors, and appointing less sullen staff at the front desk. read more

Thank you, Dr. Holland and staff I've been seeing this facilities since October for my knee injury. I've been treated with kindness, respect, and love and for that I am very thankful. read more

Worst staff. All the girls in the front are rude and need to be replaced immediately. You're in a position to greet and help people all day, get it together. read more

Tell me why it took 4 hours and $150 with insurance to get a doctor's note and some antibiotics? And that's because I left to go pick up my son. I won't be coming back here ever. read more

This place is horrible. Doesn't matter what location the wait time is ridiculous. For some reason every location front desk has a nasty attitude. Like if you hate your job that much go somewhere else. This is coming from another healthcare professional! read more

Don't come here if you actually are sick or hurt. We've been here over 3hrs now. It took an hour and forty five minutes just to be called back. An hour and fifteen minutes later and still waiting to take a flu and strep throat test. Meanwhile, in the waiting room everyone that was there before us got called so we thought we were next. Nope about 15 people who showed up after us were called back first. None of them looked sick or injured and they were all in and out in a couple minutes. Seems like if you need a drug test this is the place to go but not if you're actually sick or hurting. read more

Came in at 11 Am and I didn't leave until 5pm. I wasnt even seen until 3:40pm. All just to give a sample too. Worst urgent care service out there! Definitely don't recommend, if I could give -10 stars I would ! read more

Concentra - Occupational Therapy Near Me - Murrieta, California

I had knee surgery and spent about 45 hours with the physical therapy department and highly recommended this team. Taylor was an absolute pleasure to work with, she was attentive to my concerns and came up with an excellent game plan to get me back on my feet and climbing telephone poles again. She was extremely personable and a blast to chat with. Taylor was very professional and extremely knowledgeable in her craft. I never thought I would miss going to PT, but when it was completed I found myself missing the weekly interactions with this team. I felt as though I gained some friends in this office and always looked forward to going and chatting with everyone. I was treated with amazing care from the front desk with Lori, to getting ice and heat from Ari or Jay. Thank you Concentra Murrieta for taking amazing care of me, I will truly miss you all. read more

I got there at two in the afternoon, filled out the paperwork quickly for a faster check in supposedly hours later no one said one fucking word. No one talk to me at all. I watched 17 people come in after me fill the paperwork out and it seemed before me so I seen three times And still nothing ridiculous incompetence at its best. and I was just there for ridiculous read more

Tracy is my daughter's physical therapist. She absolutely excels at her job. She is kind, intuitive, knowledgeable, accommodating, friendly, sweet, gentle, and above all, is concerned about mental well being! What a gem!! Thank you so much Tracy! We adore you! You made our day! Love, Laura T read more

Consistently horrible service. We are an employer and EVERY single time I call the Murrieta location, I am on hold for a minimum of 20 + minutes (and then typically get disconnected when being transferred) and have to start all over. With as large of a company as Concentra is, you would think that they would be properly staffed for the needs of the clients they obtain. Not only is it next to impossible to reach the office, each time we send an employee down for treatment, they are there for over two hours. HIRE ADDITIONAL STAFF! Perhaps their marketing group or management should read some of these reviews - they all seem to have commonality. Maybe a loss of customers will open their eyes! read more

Went here twice in the last couple weeks. The first time was bad but figured it would be easier to go back to the same place due to paperwork and all and shouldn't have. That's on me. Ha. First visit: I payed two co-pays for myself and child to both be seen. The first nurse said out loud he didn't know how to check oxygen levels, blood pressure or other items on a child.. not great. We were asked if wanted a covid test, I said sure. Then they told us they were out. Second visit: this was 1 week after the first visit. We were told our insurance isn't covered there.. it was the same insurance as a week before and nothing changed. After some time my child was seen and they said it was an infection and gave us a prescription and said our pharmacy would get in it 2 minutes. We showed up at our pharmacy (20 minutes later) and they did not receive it yet. I called this urgent care to make sure they sent it to the right place, they confirmed the address and said they would send it a second time. 10 minutes later I get a call from the urgent care saying they couldn't send the prescription cause they didn't have a pharmacy on file.. Cherry on top is we ended up having to go to the ER that evening and they said 100% doesn't have an infection and to not use the antibiotics. So 3 co-pays, 1 prescription, bunch of wasted time and multiple headaches later we were misdiagnosed anyways. read more

Lacking man power. The wait for a DOT recertification is $200+ dollars and a 2 1/2 hour wait. Unacceptable. I drove 7 miles north to Temecula Urgent Care, and was seen in 20 mins. Entire process ,the drive plus the paper work and physical was less than the mentioned wait at Concentra. Folks it was also cheaper. Don't waste your time. I really hope management reads this and makes positive changes. Manhunt reached out with the good ole AI generate message....due to hippa regulations we cannot discuss the specifics of this visit. Blah blah please call us. I told you during the check in the clerk mentioned it would be 2 1/2 hour wait and a $200+ fee. What does HIPPA have to do with that? read more

I went in at about 8:05 am to get an employment drug test. I waited about forty minutes. Then Gabriela was the tech who helped me. She was extremely nice and efficient! I was finished about fifteen minutes after she got me from the lobby. It was a great visit to complete a not so fun task! read more

The front desk staff were rude and unprofessional. The wait times were horrible and there were so many people (staff) just standing around talking, while patients anxiously waited. I'm thankful that this was for pre employment and not a physician's office that I need to frequently visit. There was absolutely No sense of urgency on the support staffs' end... However, once in a room Dylan and the physician I saw were great and had good bed side manner... read more

Don't break a bone because your local urgent care just can't X-ray anything because their X-ray machine is broken so you know just drive an hour to the next closest one. They need another facility near Murrieta or they need to have an alternative for X-rays read more

My visit went smoothly. Dylan was very nice and helpful. He has an awesome personality! Tim drew my blood, and it went quick and it was easy. The fastest visit I've had. Very friendly staff. read more

This is an edited review. It's so easy to automatically give a one star review when you're tired and wait times seem ridiculous. After taking a step back and trying to get a better understanding of Concentra, I bumped up my review to three stars. It's understandable that wait times are going to be 4+ hours when this is in fact, an Urgent Care facility and you're just walking in without an appointment. But when I was called in for getting vitals, it was still a 45 minute wait just to see a doctor. That part didn't make sense to me. For those with appointments, it's reasonably quick. I was in and out of the office within 45 minutes. From checking in to checking out. At least for an 8 o'clock appointment. Not sure if late morning or afternoon appointments are just as quick. For my second visit (appointment), I had a nurse practitioner who was very thorough and attentive to detail. She had great bedside manners and a friendly personality. I highly recommend to make an appointment if possible. But of course if an unexpected situation happens, be prepared to wait. read more

The absolute worse waiting room. Arrived at 8 am and didn't leave until 1:15pm. They are grossly slow. Staff seem nice but their method needs to change and fast! read more

Was there at 10 to get my TB results, which should usually take 10 minutes but waited a whole hour just for a piece of paper to get printed.

Tim was great made me laugh the whole time and was very nice a friendly. The rest of the staff was nice and friendly as well. No long lines to wait in and i wasn't there for hours and hours considering i was a walk in i was in and out pretty fast. read more

The two behind the desk need an attitude adjustment. They don't like their jobs and dealing with the public. I went up to one and she thought I left!! Why would I leave, and she said I called you and no response. I said I'm sitting behind your wall where all the chairs are. Maybe lower the TV that is blasting and no one can hear you calling out names. She tells me I didn't see you. Well take all those chairs away then. Ok, so what's my status I ask her? We never got your paper work for the second time. So I waited 2 hours for nothing? She again says, I thought you left. I'm here!!! Then she says she can process me without it! No eye contact! No apology! Notice that all the women reviews are low and the men review are high!! These two are women haters!!! Meanwhile, the patient next to me is talking to her mom about how rude the two were to her too!! I'm a libra I love life!!! It's not ok to be treated like shit. You're dealing with people who are in pain and go find another JOB!!! The PA was beautiful and nice and professional though. Very patient! Is this sign for US or the receptionist here?? read more

Concentra - Occupational Therapy Near Me - Murrieta, California

This place is horrible. We got there at 3pm for a physical, didn't get called in until 5:30 pm. Every single person that came after was seen first. It's now 6:15 pm and my husband is still waiting for a physician to do the entire physical. The staff is kind but does not keep you updated at all. read more

Honestly my experience up till today was ok, wait times even with appointments are 30-45 min. Front desk is ok but always seem to be doing anything other than checking in patients. Tim is an all star nurse, always smiling extremely kind. Everyone else needs to work on their bedside manner. Extremely disappointed in care provided or the lack there of. Even simple candor is lacking there is nothing urgent about this location. Please do not expect a workman's comp care facility to care, the primary DR acts like Jekyll and Hyde. You never know what you're going to get. read more

don't go here for workers comp, they fucking suck. the doctor literally just hand a blank piece of paper, a pen, wrote down all of my symptoms for a concussion which an ER confirmed I had. They proceeded to say I was perfectly fine to go back to work when I had blurry vision, loss of memory, and unable to keep my balance completely. if anyone sends you here they're trying to fuck you over read more

Wait times are terrible. I got there right when they opened at 8am, was the 4th person waiting for urgent care. They took a good 15 people that got there after me first. (None had appointments because the staff asked) After an hour and a half of waiting I ended up leaving and going to a different urgent care. They deal mostly with workers comp claims and work medical physicals, I wouldn't go here for your urgent care needs. read more

Awful wait time. Quoted 45 min and took 3 hrs to be seen. They apparently don't have the ability to do any diagnostic tests. First thing I notice is that I gave a urine sample and the MA dipped it and poured the specimen out right away without even checking with the provider if they would want a urine culture sent out..? Then finally seen by the "provider" and she first offered an OTC treatment without an exam or any diagnostic test. When I asked for a culture swab to confirm my diagnosis, they said they don't do that here and that I should go to an urgent care if I wanted something like that?! Mind you the name is concentra urgent care. I have never been so disappointed at how poorly a facility is practicing medicine. read more

I had a great first time experience here! I came to get a physical and drug test and was kindly welcomed by Ms. Adria! She was great and informative. Then I was called in by Ms. Valeria and she was great as well and made my experience very quick and easy! Overall I had a very welcoming experience. Thank you!! read more

Love this one a lot better than Moreno Valley , better customer service and they even give you snacks while you wait ! And let me not forget a lot FASTER ! read more

Concentra - Snacks - Occupational Therapy Near Me - Murrieta, California

Tim was absolutely great. Came in for my DOT physical, was super quick and had a great talk about health and weight loss. Outstanding experience from him. read more

Went here for an occupational physical and was really worried after reading all of the horrible reviews. Such a great experience. The nurse who helped me took his time and was really kind. I have horrible and mostly collapsed veins for blood testing. He went out of his way to find a smaller needle, checked my arms and hands up and down before just stabbing me, and really cared. All other nurses and doctors were really nice. Yes it took some time but guess what, everything does. Be sincere and nice to the staff. No one wants to have to go to the doctor, especially urgent care, and no one wanted to have to take time out of their day for a work related visit. You reap what you sow. read more