Dr. Norma Yocoub interrogated me and harrassed me in their back office. I am encouraging you all whom have had their patient Rights violated to SUE them. If they do not give you the proper documentation, become negligent, or avoid your Rights send an email to their corporate offices. They MUST provide this by law. If not, Lets get a Class Action Lawsuit against them. I'm sick of seeing them get away with treating their "patients" like dirt and continuously getting away with IT. We are stronger than them. And it's time to give them Hell via the current law. Btw - I am a Healthcare Administration Major from CSULB class of 2015. So I may know more than a thing or two :) read more

Bad: i had several appointments with the hand doctor/orthopedic doctor. She was nice and provided quality care. But she always ran very very late. I was always on time and was never seen before an hour wait in the waiting room. One time I waited 3 hours. Good : Physical therapy. I went for 3 months. The entire staff was incredibly helpful. Roxy, Tran and especially Belle. They are flexible and adjust therapy sessions to any new issues that might arise. read more

My 86 year old aunt was made to wait over 2.5 hours with no heads up it would take this long so we finally gave up and left and went to Pacific urgent care who took us right in. read more

Arrived at 4:45 the staff on hand couldn't help me because no one knew how to check in a patient. The hours of operation are 8:00 am to 5:00 pm. They just didn't want to help me. read more

My insurance Humana told me I can go here and pay $30 in network for my PPO but this place is money hungry. They told me after 40 minutes waiting that the doctor doesn't accept my plan and they want $200 to see the doctor. this is how they treat people that are ill and need urgent care. I advise never to go to a place like this sickening evil people. Now I've learned I have to call and make sure I'm accepted with my plan before I even go cause there are sick places like this out there I want to take advantage of people and not be happy with insurance payments so they put more emphasis on making money than helping people. I would never go to a place like this again read more

Dr. Hennesy at the Orange Concentra is a JOKE. I was referred by the workers comp insurance carrier to this location after suffering a crushed femur and have seen him twice for throbbing pain and aching in my foot and knee and I was told to go home there is nothing he can do. Office said they would refer me to pain management and the appointment they scheduled is three weeks away. I wouldn't take an animal to this place. Go at your own risk. They are only equipped to handle drug testing by the appearance of it. read more

I came in for a blood draw for a MRT kit from Oxford Biomedical. Briana checked me in at the front desk and also did the blood draw. She said they deal with these draws for MRT multiple times a day. She was knowledgeable, helpful, efficient and patient with my questions. I felt confident that she knows what she's doing. The whole process from the time I walked in was only 30 min. The fee was $47. read more

The front desk staff is incompetent, rude and unprofessional. Spoke to Breanna on the phone to ensure the physician could see us at a specific time. Drove 45 minutes and upon arrival she rudely told us the doctor left the exact same time we arrived. The incompetence and lack of common courtesy is comical. Go to any other possible location if you have the misfortune of having to use Concentra at all. read more

Worst type of care here, they do t care about you the doctor all they recommend is therapy and they will do a-xray , mri or ct doesn't cover cost, beware they work with your employer. They believe therapy will get you better by doing some type of exercise they don't massage your body or nothing they make you work for your body .Office experience is rude, I don't recommend concentra at all disapprove you come in with a broken leg they still want you to work they never give you time off work. Ridiculous place read more

Now named CONCENTRA URGENT CARE. Can't miss this building it's got a huge blue & orange sign. Ample parking and very convenient. Ladies at the front desk are exteremely nice and efficient. Did a walk in for a drug screening after having to reschedule an appointment and they were able to accommodate me. James, their MA, was very helpful and great at explaining things. I was in and out of there in less than 25 minutes. read more

See all

Honestly one of the worst places I've been to they didn't even examine me and Stephanie Leon was extremely rude I had to tell her that she had no reason to speak to me that way to talk like a normal person cause she was getting agitated and started to raise her voice while I was looking at her if she was crazy and also still talking in a normal tone. I give it a zero if I'm being honest read more

I had a great experience at the Orange location. I usually go to the Norwalk location which typically takes 3 times as long. I got four assessments for work completed in an hour. I had to get a physical, t spot, osha questionnaire and a fit test. Quick and efficient. Good customer service especially Stephanie but everyone was kind. I didn't catch everyone's name. They kept me updated on how long it would be with each step and it wasn't long at all. The quality of care was perfect. Will definitely return to this location. read more

I wish I could have shared the same positive care services as the majority of others on Facebook. Unfortunately, I was seen by Dr. Norma Yacoub for treatment and I did not appreciate her approach which left me in tears after seeing her. I felt worse than when I arrived which is not the expectation I had for this place when I was seeking care from a trusted professional. Sadly, the experience I had today did not match the high rating and comments by others on Facebook. read more

I recently visited this urgent care for an illness I was experiencing. The Dr did not seem to care about my well being, didn't even take my temperature. Sent me home with a generic sheet of what to do for all types of illnesses. Had no intention in identifying what was wrong with me and sent me home with no answers and no medicine. Very sad experience. read more

Let me begin by saying THEY HAVE NO COMPASSION. if you are sent here for workman's compensation claim, I would recommend asking if there is another place to be sent. As soon a you see the doctor they will tell you their law in that office is to say you can go back to work. They do not look at your chart to read how the accident happened what kind of work you do. If they send you to their specialist you will see a very Rude dr bos you who will examine your injury in the roughest manner possible. Again she doesn't care how your injury affects your ability to function properly. They don't discuss your treatment plan or restrictions. They send you out in the waiting room to find out what price you get. All she and the office cares about is following the law of sending back to work. The front desk ladies and nurses are at least nicer then the doctors. Just because I have a work injury doesn't means that I shouldn't be treated with care I'm a human being. You are just a dollar amount. You've been warned read more

This is the absolute worse doctors office I have ever been too! Do not come here!!!!! This place has wasted more of my time than I could ever think of! Everyone that works at this place has a terrible attitude especially the lady at the front named bree. This place is such a joke of a doctors office, I would never recommend someone to come here. This place needs a harsh reality check!!!! read more

I had quite an abnormal amount of of pain in my throat , I had just gotten off of work and my next appointment with my next patient was close by, so in effort to save time I came to this location. It was 15 minutes til closing so I made sure to have all my documents ready in hand so I could get my throat swabbed, get my results and get out. Right when I entered the door I got shot very dirty looks from the front desk girl (understandable, I was walking in right before they closed). I gave her all my appropriate documents right away to hurry the process, my throat so tight and hurtful, I could hardly talk. The doctor came by to see if he could swab me quickly. I heard two girls giggling at me saying "we should close the doors RIGHT at 5pm and kick everyone out" while one other girl and I looked at each other awkwardly. I felt like crying, I had a difficult day and I have been in severe pain for about four hours, I barely had the time to walk into the clinic before caring for my next patient. This experience was very upsetting to say the least. They could've given me a fake smile and been a little more professional rather than make the people in their waiting room feel horrible about themselves for just trying to take care of their bodies. 0/10. If you are looking for a decent urgent care I suggest the one down katella. Very nice and clean, and friendly too. read more

Left before receiving care because of how rude the staff is. Bree should really consider how she treats people that are sick and in search of care read more

I recently had ACL surgery and the doctor was adamant about sending me back to work at 4 months into recovery without modified work or seeing where the progression has gone. I have a physically demanding job that requires me to be at 100% to perform job duties. I would advise to explore your options get 2nd opinions and suggest to go elsewhere where they're genuinely going to care for their patient. read more

This place absolutely SUCKSSSS... I had a 9:30am appointment and they called me to come in early cause the Dr has to leave around 9:30ish.... WTF... and not to mention this Dr is only scheduled to work every other Wednesday.. SMH... expect to wait an hour just to see the Dr for 2 to 5 mins before they tell you to wait in the waiting room again for an additional 30 to hour wait... they're procedure sucks, they'll have you waiting a month just for a follow up visit especially if it relates to Workers Comp depending on the injury.... read more

The absolute worst "urgent care." Office staff is not helpful and they have not fixed their hours on their Yelp, website, nor on the paper the lady handed to me with all Concentra locations. I arrived there on a weekday just before 5 p.m. and they turned me away because they said they close in 3 minutes. Where does it say that? Your Yelp says you close at 6 pm and so does the sheet of paper you handed me. Your information on the insurance website says you close at 7 pm. I wouldn't be writing this if it was my mistake but I drove all the way from Irvine and can't get the help I need because you can't get your hours straight. That is not Urgent Care. And that is not how you conduct business. read more

See all

Hmm...where shall I start.... **ZERO STARS** 1) I kept getting bounced to different rooms while waiting for the doctor; at one point, I was waiting in a closet... 2) I had to provide a urine sample, and the restroom they had me use did not have toilet seat covers available and didn't have a sink. Who knows how many dirty hands have touched that door handle. Yuck. 3) the doctor sent me to the "Walgreens on Katella"....there is no Walgreens on Katella 4) I called the "urgent care" to confirm which pharmacy I should go to, and the staff members answering the phone kept asking me to hold, so a different staff member would answer. The 4th person to answer finally told me she would ask the doctor. 5) Walgreens had not received the prescription. I wasn't going to call again and deal with them on the phone. I drove back to the "UC" and told them that Walgreens hadn't received my prescription. They told me the doctor had sent it and they told ME to call so I could take care of it and figure out the problem. Cool. 6) Walgreens wasn't able to find my prescription because the doctor spelled my name wrong. Amazing. 7) The doctor prescribed a medication that just helped with the symptoms of the infection. He didn't even prescribe an antibiotic. I threw the towel in. I gave up. My son was graduating 7th grade that day so I was not going to expend any more energy on this terrible location and service. I went to the ER the next morning at the VA hospital in Long Beach. How is a UTI this difficult for this doctor and staff. Run and never look back! read more

This place is so awful. Don't even give if a try. You will be wasting your money. The people there don't even know how to do there job. The doctors are terrible. They over schedule so be ready for a long wait. Crappie place. Walk away. read more

My insurance provider had told me they were in the network. When I arrived they said, "We will have to check." They treated me in a very dispassionate way which is not unusual amongst urgent care providers. However, they helped everyone first and so I waited for over 25 minutes. Finally I looked around and saw no one ahead of me so I went up to ask about it. The person at the desk said "Oh yes, I forgot because our server was done so I will have to look again. It's not their fault, totally, because my insurance provider was to blame also, but their customer service or "lack of" was extremely poor. Without turning her head said "yeah sorry we are not in your insurance provider's network" and that was that. I was super sick and needed help right away, but no empathy or any other questions. I would not recommend them to my worst enemy. read more

I'm giving Concentra a 5 star rating for the Physical Therapist James Taylor and Joe at the Orange location. You come in feeling stressed and hurting and they make you feel at home. Very helpful and empathetic. Unfortunately the Medical Doctor was extremely unhelpful, but that will be another review! read more

This place is not actually an urgent care. Customer service is terrible. I would not recommend coming here.

Walk-ins really take forever. I wish they had a more efficient way of doing things. I did my pre-employment screening here and it took close to 2 hours. I was still happy since a new job came out of all of this. read more

Came here for back injury. Doctor told me in less then 2 min of coming in room and said I hurt my self in my car and would not receive workers comp. I was there to get my back checked could care less about workers comp. He then got offended when I told him I was just trying to fix my back and to not be rude in which he insisted I leave. read more

I called in for information and clarification because my insurance indicated this was a pharmacy location as well. Receptionist was rude and condescending in response. read more

Standard issue government ran medical care. They don't care. Doctors seem to not care. I guess this is what can be expected in our future. No one cares about anyone. The staff isn't helpful and didn't not offer any solutions. Great Job ! read more

One star only because zero stars isn't an option. This place is SLOPPY. I wish I was talking about the actual look of the place but I'm not. I'm specifically talking about the staff and their lack of knowledge. The level of incompetence there is pretty scary and they should be closed down by the medical board because it's essentially unsafe for their nurses to even draw blood if the nurse was even a nurse. Not only were they unable to draw blood properly. It took several times for my blood to be drawn. The sad part is I wish I could only blame the incompetent staff members but the doctor signed off on everything. Lesson learned NEVER ever go here. read more

Staff was very rude, both on the phone and in person. Upon arrival I was dissuaded from receiving services there by front desk. Staff lack customer service skills and has no empathy for patients. Do not wait your time here. read more

Just finished w my visit here. Woke up w a cough and chest pains so went to several Urgent Care facilities and this was one that took my insurance. Overall from the front desk to the RN and the PA. Everyone was very professional and pleasant. Clean, professional and friendly. Plenty of parking as well. read more

OUCH! If you got one of those pains in your back... this is a great place to go. I hurt my back snowboarding (I think) and contemplated where the best place to go for a walk in specialist. Who would know about back injuries and be best able to diagnose and suggest the proper care; The regular general practitioner, the minute clinic, or how about a work related accident urgent care pee in a cup clinic. BINGO! Don't most people get their back injuries at work? Alrighty then... here we go... So I pull up to this facility and it has copious amounts of trees, so much so that you can't hardly even see the sign coming from the south on Tustin Ave. None the less I make it here. They have separate doors for urgent care vs appointment / work related. However at a certain point in the day (not sure what time) everyone goes to the same spot. Once inside you have a ton of paperwork to fill out (just like any doctor that you are visiting for the first time). Often the questions are not pertinent to what you have now, but they want to know all the weird stuff, just in case there is some Martian disease that you have contracted. PRO TIP #1: If you don't have insurance use their coupon http://www.ushealthworks.com/Docs/UC_web_coupon_exp063012_WSITE.pdf The staff is friendly and does well working with various ailments by their customers, but they do not move very quickly at all. Everything seems to be done at a slightly slower pace at this place. This is both good and bad IMHO. I personally would have liked a little bit swifter pace. PRO TIP #2: They have an X-Ray machine on site! Yeah I needed X-Rays while there :( The doctors are helpful and confident in their diagnoses. They are able to issue you a prescription and some equipment as needed (back brace, ice, etc). In fact depending on your insurance and desire to get in and out without making another stop, they do have some pharmaceuticals onsite that you can purchase if you need to. I am pleased with my visit here and I am sure you will be as well. This clinic location definitely was the appropriate spot for me to go to for my back issue. read more

See all

I showed up for a lab test. I called first and they said - sure come on in now. I show up and have to wait because the lab person is at lunch. Front desk attendant is chewing gum loudly beneath her mask. read more

Walk-ins taking FOREVER. They have so much workers working behind the desk just chit chatting about a restaurant on Orangethorpe instead of helping the girl up front to process paperwork faster. MD was nice and gave me information on my symptoms I was trying to treat. Only reason I went to this urgent care is because it's in network. read more

This Concentra location is really awesome!!!! been here about a few times. Staff are Very Friendly. Lisa & Stephanie are the ladies whom helped me. Wait times aren't too long and front desk keeps you updated. I am not sure why there are bad reviews here but i barely review not unless a location isn't that great. But this location is one of the best that i have stepped into. Cleanliness is great as well. Family friendly location read more

Incompetent staff. This is the second time I've had a TB test performed here with the wheal bloody and placed too deep. Indicative of poor technique, and can very easily result in a false positive. Concentra's are the bottom of the barrel when it comes to these stand alone urgent care centers. Avoid if you can. read more

After waiting for two hours now, I decided to write my review for this place while waiting. I came here last year for a pre-employment physical and was able to make an appointment. It was and easy. Unfortunately, this time around it hasn't. My employer had to directly call to place the appointment and was told this location does not take appointments anymore and I would have to walk in. When I arrived to the clinic, there as no receptionist in sight and no bell to ring. I signed in and waited for somebody to come. There were only 3 people ahead of me. After waiting for 20 minutes, two people walked in at the same time. Right when they were signing in, a receptionist came and helped them. They were immediately given paperwork sign. The receptionist did not check the sign in sheet to check that my name was on there but have not been helped out yet. Before I could even ask her any questions, the phone kept ringing. After waiting for over an hour, I was finally given paperwork to fill out. At this point, the three people ahead of me have been helped and we're gone. The two people who signed in after me have both been helped for a pre-employment physical (same thing I came in for) before me. I get people are helped depending on their needs here but if you have three people signed in for the same reasons it would be first come, first serve. Those two individuals are now gone and someone else who came after them is being helped while I still wait. read more

2 hours I've been sitting waiting for a drug screen and physical for a job. Thee NP was great (she was the only one on!) so hopefully they can work on that. read more