This place is RIDICULOUS! Got here at 1:30 pm, it's now almost 3:30 pm and we are still waiting! The front desk staff is disgustingly rude. Never seen any office staff be so rude and argumentative. Clearly they dislike their jobs and take it out on the paitents, who are forced to come here. This place has bad reviews for a reason. They deserve them! Might look into reporting this place to the necessary agencies. Oh and, the fly's and bad smell in the office are proof of how disgusting and awful this place is. Stay away, unless you are forced to come here. read more

2 hours for a pee test, I do NOT understand, WHY I waited 2 hours for a simple 5-10 minute pee test, that is totally and utterly unacceptable at all, plain and simple, a waste of time for anyone and everyone! Don't even come here for a test go else where. It's a waste of time!. read more

Rude workers. Some are nice but oh my god. Even the doctors... you ask questions and your concerns and they just answer you like if you are dumb/lying. What a shame. Failed on friendliness. Maybe they should learn from Physical therapy department. Super nice and cool people. read more

Work place ever. Sent here for a physical. Waited 2.5 hrs to be seen on first visit. Took 3 people 4 sticks to draw my blood. Unprofessional and no one seems to know what they're doing. Today even worse. No one at reception desk. Waited one hour to be checked in. Just need test results. Everyone in waiting room are complaining. The worst office ice ever been to, EVER! read more

Concentra - No one working at check in desk. - Urgent Care Near Me - San Bernardino, California

I have been coming here for about a month now and literally every time i show up to my visit i see the patients that are done with part of their therapy/exercise either they have to go get their person thats assigned to them to get their attention or wait patiently because the workers here are too busy talking about other people's disabilities or how much they want to leave home already because apparently they're working so hard sitting on the beds and other equipment either on the laptop or their personal phones were the patients are supposed to be on not the workers from Concentra in front of everyone else... Worse place ever!. read more

This place is now "Concentra", and be warned! This place is horrible! While the office staff are great, the "doctor", is a very verbally abusive woman with no bedside manner save to demean you, berate you. After multiple appointments there due to a broken ankle, not only did this "doctor" not even examine me, after being there three hours, all she wanted to do was be verbally abusive. It should be noted that it took them a MONTH with multiple visits to X-ray and diagnose a fractured ankle. That was far from being a comfortable environment, the level of care is nonexistent, a truly unpleasant experience that seems focused on patient abandonment and negligence. Moving on.... read more

Visited Concentra for my Physical Exam. Melissa and Yami had assisted me on all the documents that I needed.. Melissa was awesome.. Thank you guys for the assistance.. read more

Went in for a back injury and the front office clerk tells me there is going to be a 3hour wait the place treats there customers like cattle ready for the Slater the front desk reps. have sympathy for anyone. They need better training . read more

This is now concentra. I've been I. The back room for and hour and a half with no doctor or nurse to check I. With me. Ridiculous.

Came here for a Respirator Fit Mask test and it's approaching 2 HOURS of waiting. There is not even a lot of patients here. I'm telling my agency to send me somewhere else next time. Any place but this one. read more

The place is now called concentra. With that out of the way I would say this place does have room for improvement. I went there due to a work injury so my workplace sent me here, I would say at best I would give it like a 3.8 the biggest problem was the wait time. It is ridiculous how long the wait times were. I would absolutely not go here if I ever needed to visit an urgent care based on the experience I had. The workers were ok, friendly and helpful but the wait times were too horrid to make the experience anything other than a drag. If there were at least a way to charge our phones while we waited it wouldbe been slightly better. But it was not a good visit. Hopefully in the future they improve on that. read more

If you have any self respect, you will avoid this garbage ass place at all costs. I waited all day and then they kept telling me I was up next meanwhile they were calling up everyone else. They literally don't care for your time and have 0 discipline or decency or efficiency. read more

If I could have gave them less, I would have. Save yourself the wait--don't even bother going here. They have a bunch of women standing around doing nothing. I came in around noon and the girls said about two hour wait. No problem three hours in--I asked how long it was going to be and she asked my name, I gave it to her and I wasn't even checked in. She asked who I spoke with at the front desk and I told her there was nobody there when I came in so I just signed my name on the sheet. Well, someone seen it and of course removed the sticker with my signature on it and never called me up to fill out anything so then apparently my time started from there. 5 hours and wasn't seen--I had it and left and then low and behold they called at 5:50pm--5 hours and 50 minutes after I had originally arrived and said, "We have a room ready!" WTF--yeah sorry--I had left by this time. Then she had the nerve to ask if I wanted to try again tomorrow and I told her, "Yes, at another facility cause you guys don't work!" Mind you--I have an injury so I'm not already feeling good and this just topped it. This by far was the worst experience ever--I could have had better luck at the ER. read more

This place is crap! Any Concentra is the damn same. One concentra wouldn't even see me, here I made an appointment at 9am- mind you I had to walk in for that because no one answers their phone!- for all my pre employment work up. It is now 1130, I asked at 10 and said I was second in line to be seen.... An hour and a half ago!! I asked again and they never answered me, instead the employee just goes to lunch. read more

Came at 9:10am. NP Nikola McKellop. Very slow. No one communicates with you. Finally came in at 11:10am. After seeing other patients they came in after I did. Ridiculous here. Hate to see what the wait would be during the week. read more

This place is horrible waiting for 4 hours just for a sports physical. They don't care how long you been waiting while they just sit in there break room or on the phone watching TikTok is a little ridiculous. I will never come back here again. read more

Terrible staff and terrible service. I had to come here for a drug and physical for my new job and I will never return to this specific location again. I wait 4 hours and had no problem doing so until i finally couldn't hold it anymore. They told me to suck it up and just wait. Very unprofessional staff. The reason as to why I had to wait so long was because the person administrating the drug screening never returned from lunch. Only in SB read more

Just here to make a suggestion that might make your life easier if you are here at this location for a blood draw. If your doctor gives you the option of doing a mobile blood draw (given that they provide you with a natera kit and doctor form request). Do it. Someone from Natera's team Took about a day to reach out to me after filling out their google form requesting a mobile draw. They scheduled me in quickly and came to my home the same day. I didn't have to wait anything at concentra which has really long wait times and unpleasant receptionists. read more

Absolutely the worse urgent care front desk girls are absolutely clueless and most of them rude you call and ask information they all give you different information just awful soo please if your there because of job screening ask them to send you to another location you'll be saving yourself a lot of headaches and a lot of your time . Drs are nice but that's about it!!! read more

Been to quite a few urgent cares and labs for pre employment testing, and dang does this place take the cake for the WORST EXPERIENCE EVER. Staff sitting on their phones ignoring customers, no real idea of wait times, very rude when asked questions, and they lost not only mine but a gentleman next to me forms for tests we both very much needed. I luckily scraped by with a 6 hour wait for a UDS and some very basic lab work. I will not be returning and have informed their manager as well as my compliance company. read more

Did a DOT class A license renewal here and the entire process took over 5.5 hours. I'm not sure what the issue was but it's disheartening to see people walk in after you've been sitting around for 2 hours and they still get called before you. It was nice that you can wait in your car and they'll call your cell to notify you. Just an overall bad experience. Luckily my job paid for my time so it was essentially a waste of a day. read more

Very poor service, staff are very rude and very slow. They are very discriminating towards third party companies and they are not discreet about it. All the employees complain very loudly about calling off or quitting. Very rude staff. Zero stars. read more

The staff is always very polite and address the presenting issue. Low stars because twice in 6 months did they schedule my appointment too early. Y'all need to get your dates straight and not have me wait 2 hours to be told you made my appointment a week too early and I have to come back again. Please address. read more

They are terrible and lazy at there job messed up on my paper and had to come back a second day and wait because there fault

Longggg wait. Nurse at night was chill. Rude front desk in morning shift. Staff in there just chismeando and messing around. No care for patients at all. Do yourself a favor and run away from this place. FAR AWAYYYYYY read more

If I could give this place ZERO Stars I would. And probably everyone in the waiting room now. I am here for a pre employment physical and drug test. Been here over an hour, and still sitting here. There was no one here when I got here. They told me because I'm a walk in I have to wait. My employing company arranged this experience. I don't blame it on them. If you're a commercial driver, encourage your company to do business with the DOT Professionals. They are 5 minutes away, and they are much more efficient then these people. Ill be notifying there corporate office of this offices lack of motivation. They don't deserve anyone's business. read more

You can't reach anyone at the office to schedule appointments or anything. It rings and then hangs up over and over again. I love an hour away and have to drive there to schedule appointments. Ridiculous. read more

I am often complimented on my patience, but my visit today had even me angry by the time i left! 1st, they asked me to fill out the same paperwork twice because they "lost it" in a matter of literally 2 minutes. Didn't apologize, just said, "well can you fill it out again or not." Did what they asked of course. Then i get a notification to fill out their health summary. I completed this online prior to coming in and told them that. They looked at each other like this too would be a problem. Sure enough it was. I was told they hadn't received anything and asked me to do it again! Rude, unorganized staff, 4 hour wait = never, coming, back. Save some gas money and go elsewhere read more

Really slow been here all morning waiting to be seen I see doctors walking around not doing anything I understand it's an urgent care but I worked urgent care as well and didn't have this type of stuff go on read more

Minimum wait time is 2 hours. Currently, going on 3 hours for a vaccination for work. Yes, I understand it is an urgent care as while but the majority of the people waiting are here for physicals and drug screens. Either they need to hire more people or reorganize their system. As a business providing a service to the community, it is horrible. read more

Arrive at 5:05pm, 30 min wait to confirm with employer, 1 1/2 hour to process paperwork, only one clinician after 5pm; 1 hour just to see the clinician in the room, to be told 'they messed up your paperwork' as if this was a follow up visit instead of date of injury, wait longer. Which I then witnessed the shift change: female clinician left, new male clinician arrives about 7-7:30. After nearly another 30 mins I asked to see my boyfriend and rudely was rushed off after asking why my boyfriend was let into the office over an hour ago and still hadn't returned, we didn't leave 8:05pm. not to mention from 5-7pm a bunch of bottles an drinks were sitting around the room, housekeeping came about 8pm to clean up, apparently a dirty lobby is cool all the rest of the day. read more

This place is bullshit, they taking forever doing processing a patient and made them wait for 4.5 hours or 5.5 hours. They not doing their jobs all they do is talking and chilling. I know there's a lot staffs in here and they acted like they short staffed which is they are full of shit. Also they don't give a fuck bout pregnant woman who had a back pain from work. They don't take their jobs seriously. This ceo or boss need to fire all of them. read more

Worse place ever! I wish I could give zero stars! They have no systems in place and have injuries patients wait for over 4 hours! How is this place even in business! Employers do better and send your employees to a better establishment! read more

1 star ratings straight across the board and my employer still chooses this place for staff members to have their annual physicas done? Sad! Where's the 0 star? read more

The staff here is qualified yet distantly removed from reality. Obviously affected by the fluxuating number of daily patients. Improved processes and a "lean" assessment is definitely in order. This is not a basis to make any opinion about any company utilizing the services for pre-employment physicals but it cannot be helped. 3 visits to complete a physical. read more

My first impression was that this establishment was a little rough around the edges and not the cleanest. Expect to have a wait to see a doctor since most of their business is walk-in workman's comp type issues. After seeing the doctors, I can say that the staff is friendly and is competent and everything was explained well. I was referred to PT and they are absolutely top notch. My pain problem is gone. read more

I dont know how how my employer uses this provider! They are very unprofessional here, as someone in another post stated they do lie . Been coming here for 2 months and still no proper treatment for a torn bicep. They should all be out of a job .Doctors as well , they are garbage . Avoid this place at all costs . Have your care changed be fore you waste your time here. And put your health in danger. They clearly are just interested in bringing bodies back in the door and not proper care . Penny Martinez, Veronica , Sess , Marlene, they all should be fired ! Very rude , and do not know what they are doing . Except when it comes to lying and covering for each other . read more

Absolutely trash. How these people still have jobs make me wonder who is backing this place. You would think with contestant negative reviews that maybe the owner or manager would care. But the fact that they have no customer service here and still remain packed is amazing. I def will be contacting my employer to make them aware that they need to cut this company out of the process. Garbage read more

The WORST customer service I have experienced. I had to go to the DMV 3 times because they didn't completely fill out my Medical Examination Report. If I could give them a star I would give them a minus star! Quick note: If you ever come to this place be prepared to wait for hours and get rude customer service. read more

Terrible I went there because I was sent from there Ontario office there because they didn't have a doctor available. Waited like 3 hours to be seen. Doctor came in touched my back like for a few seconds and then made his decision and said wait while I get you're paperwork. Also guy at front desk is a very rude unprofessional person. Makes you feel like your bad for coming into office. I'm thinking of getting a second opinion on my back injury. Doctor never told me what my x ray showed. read more