Shame on me. You know what they say, the first time its their fault and the second time its yours. I've learned my lesson and I won't return. From a rear blind spot sensor alarming at parked cars and bushes to my bumper falling off after the first time. I thought, well.. People make mistakes and the fixed it in the end. The second time though after getting my car back and the heater not working....They checked it and couldn't figure it out. So, I ended up at a mechanic with $200 bill to find out that my car was left without radiator fluid. Really? Thanks guys! I wasn't actually sure if you'd accept respinsibility but i found out... you did not. read more

Friendly helpful staff. They offer fair pricing and great quality work. Their showroom is nice and clean! When you take your vehicle there you are leaving it in good hands. Repairs done right and a timely manner. read more

Nothing but high praise and thanks to both the staff and the high quality work these folks provide. Car looks brand new. Service and character of Micki was first class. I would recommend Concept Auto Body without reservation. Dan from San Leandro read more

I've been a loyal customer of Concept Auto Body for years now -- they've repaired at least five of my cars -- and every single experience has been exceptional. Their professionalism, craftsmanship, and customer service are unmatched. I was already impressed before, but my most recent experience absolutely sealed my loyalty. The last time I was in an accident, I actually called them before they were even open. Someone answered right away, and the very first thing they did was ask about my well-being -- was I okay, was anyone with me, and were they okay? Thank God no one was seriously hurt. Only after making sure I was safe did they move on to the details of my car. They told me not to worry about a thing, arranged a tow truck to pick up my vehicle, and had it taken directly to their shop. From there, Concept handled everything with the insurance company for me. I didn't have to make a single stressful phone call or deal with any headaches -- they took care of it all. When I picked up my car, the repairs were flawless, just like every other time they've worked on my vehicles. Now, with their brand-new, state-of-the-art location just a mile from my house, it's even more convenient to use a shop I know I can trust. Clean, modern, and efficient -- the new shop reflects the same high standards they've always had. Concept Auto Body is simply the best. They truly care about their customers as people first, then deliver outstanding workmanship on top of that. I recommend them to anyone who wants the job done right and stress-free. read more

Thank you to Concept Autobody. I had a loose Fender. I popped in one day, and they took a look at it. They asked me to come back a couple of days later, and when I did, they handled the business quickly and with top-of-the-line customer service from everyone in the building. Tap in with them 209, you won't be disappointed. read more

Josh and his crew are top notch! Customer service is what they excel in. Recently bought a car for my daughter that work was done at their business. He didn't ask any questions. A clip possibly fell out where the front end and front quarter panel came together. His crew drove the car into the bay and made everything perfect on it. You can't put a price on this type of value in our society. Thanks Josh! read more

Here in the waiting room while they grab some things out of the car for me because my son's "just a small dent, mom" is more than likely a total loss. You can tell a place is well managed when all the employees are friendly and happy. If I ever have any repair needs, I highly recommend this place. They were incredibly nice even though my car was a total loss and they got nothing out of it. I can't imagine how great the service would be for a customer who's actually paying lol read more

Shout out to Concept Auto Body for excellent customer service and outstanding work done on my Sienna. Aracelli, you are the best "front desk" person I've had the pleasure of working with. Eloy, a million thanks for thinking outside the box, dealing with Hartford, and getting my van back to me a day early - complete with her pearlie paint and super shine too. read more

I took my car here for an alignment and to fix a couple other things and I can't recommend this place enough. My car drives like a dream now, it was don't timely and professionally. I had communication every step of the way and to top it off my car smelt like a brand new car when I got it back. 10/10 I won't take my car anywhere else. They are the best! read more

I was recommended this shop by a friend told me they did a great job and were quick. My car was stolen and found with lots of damage so decided to go here and surprise my car took 5 months to get fixed. I did understand that my car was rare and very little parts available on the market barely any aftermarket parts. At first everything was great had good customer service and communication but 2 months after my car sat at their shop I was getting no calls text or any update whatsoever so decided to call told me they couldn't find any parts and they needed a front bumper. So I took matter into my own hands and found the parts they couldn't even find myself and surprise I did felt like they weren't even trying to find them at that point. So after it's ordered and delivered another 2 months go by and still I get no update only that my bumper was finally there. I kept texting the owner and he would just tell me another week, another week, and another week seemed like nothing was getting done! Finally my cars done well not fully to this day I'm still missing a rear splash guard they never got. Now the day I picked it up my car was no where near done when I drove it off their lot found out my speakers were not working at all can't hear my blinkers hazards radio nothing at all no noise. Then my rear right window would not go down or up at all and my driver door was rubbing on the fender! Felt like they rushed my car at the end just to shut me up when all I wanted was updates on my dam car ! So I took it back Eloy was the guy in charge of my car and at this point I was fed up with the horrible communication by him told me to take my car back I did then he told me he couldn't take it that day to come back following week Monday which some stuff came up so I took it in Tuesday. Come to find out supposedly he scheduled an appointment with Chevrolet dealer that I had no idea about didn't bother to call me and tell me it was urgent for me to take it back nothing and when I go in the dam guy is ready with a attitude and horrible customer service blaming me for missing an appointment I didn't even know about. So I leave my car with them again told me car could be done in 2 days but they couldn't fix my stereo since they blame the theft for the reason it's broken even tho when it was dropped off I could hear my blinkers and Chevy chime when car would turn on now it didn't even make any of those noises. So 3 days pass and I get no call about my car being done I decided call Eloy and ask what's going on and again guy is ready full of attitude telling me they've been blowing up my phone when I got no call at all! Blamed me for not answering when either they didn't call me at all or they were calling the wrong number but again according to him it was my fault. Luckily when I went in final time he was not there so i did not have to see him once more time. I forgot to add they were about to return my car with bald tires because when it was stolen those guys did donuts and joyride my car and insurance added money for new tires which Eloy did not even notice it on the estimate until I mentioned it to him! So I was going to get my car back on super bald tires if it wasn't for me noticing it. So if you have a nice car you really value and want taken care of the way it should don't come here! I barely had the car for 1 year and it spent half that year at this dam shop. Mind you this was an insurance job they charged my insurance alot of money for crappy rushed work for my car to still not be fixed correctly. Please think twice before coming here I see alot of good reviews maybe they do good work on small projects but big damages stay away from this dam place and be ready to deal with the horrible staff. read more

Thank you so much to this business and there staff for the amazing work on my husband's truck, we couldn't be happier with the work!

I was in a small fender bender and the person that hit me asked to not go through the insurance. So I did my due diligence and I got four estimates and we both agreed on this shop for it's expertise and affordability. When I brought the car in for the estimate, I noticed that they were fixing city vehicles, (transportation buses, police cars, emergency vehicles) and saw this as a good sign and I was right! They are very good at what they do, so heads up- you will most likely have to wait to get in a few weeks but it will be worth it. Top it off, they cleaned my car inside and out! Spotless!!! :) Stephanie, front office manager is a powerhouse to say the least and Hayleigh her fabulous assistant is very helpful and both equally talented and informative. They are a class act shop with excellent technicians and are very detail focused. I am very happy with their work ethic, communication and it was truly a pleasure doing business with them. I can't recommend this shop enough! No doubt, definitely pleased! read more

Concept Autobody sets the gold standard for any and every service being provided. They are extremely knowledgable, communicative, and handle everything for you from end to end. I received a quote online within hours of submitting photos of my vehicle. I followed up with them over the phone to schedule a dropoff time for my car and they took care of everything. They ordered the part ahead of time, worked with insurance to cover the cost and even followed up on my rental that was covered when I was unable to get a hold of the insurance company myself. The cherry on top was that I had dropped it off a mess and they returned it fully detailed inside and out-looked as good as when I had driven it off the lot years ago. They have my referral and my business for any other incident I have with my car. read more

I got a bit careless recently and scraped the driver's side fender of my SUV. I wasn't sure what to do, but touch-up paint was NOT an option. I visited Josh and Cathy at Concept Autobody and Josh assured me that they could fix it and gave me a very fair price since I didn't want to go through insurance. I brought in my vehicle early one day and the very next day it was finished. I was so happy with the results! Thanks for fixing my blunder! read more

Concept Autobody - Sorry for the reflection, but the crease had paint scraped off of it. Not anymore! - Body Shops Near Me - Ceres, California

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Checked in to get a quote on my Mazda for dents and scratches. The owner opened the door for me and offered me beverages. Didn't wait to long for the quote. Super friendly staff. read more

ROCKSTARS!!!!! I chose CONCEPT because as soon as I stepped foot in the door they made sure I was happy. Thank you Josh and your team for going the extra mile to facilitate everything so I didn't have to. I appreciate you guys! I will be back again. read more

It was a great experience going to a well organized shop where the company will take care of their customers. Great work on my vehicle. Fast and dependable. Great communication. I would recommend this shop. Thanks Josh, Cathy and all the employees. read more

Josh and his whole team are rockstars. My 2016 chevy Tahoe hood and roof were faded I've been round and round with gm on this issue and there was nothing they would do to help me! So I brought it to Concept to just have it redone out of pocket. Wow! To say I'm impressed is an understatement my Tahoe looks like a brand new car all the way around so flawless and they had it done in a time crunch for me. Thank you all again! read more

I wanted to take the time to leave a review for these guys. They did an amazing job with my car. Josh & Kathy took very good care of making sure I was kept informed through out the whole process of getting my car fixed. There were a lot of unexpected issues getting parts for my car/insurance issues and josh and Kathy were very persistent with getting the necessary parts my car needed and getting the parts sooner than what was expected. My car is even more beautiful than before. A lot of work had to be done with it and while it took a little longer than expected, it definitely shows that my car will be lasting me for years to come because of all the hard work and time that was put into my car. They went out of their way to do things the right way and ensure that my car looked good and was safe to drive. Thanks again! I highly recommend this place to anyone! Definitely give them a call! read more

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I had the unfortunate experience of getting into an accident but fortunately I took my car to Concept. They are very professional everyone there was helpful from the receptionist Cathy to the mechanic that helped me put my child seat in the car for me. The whole process felt very smooth the owner Josh and team handled everything from the insurance to the repair making my life a whole lot easier. The repair only took a day and a half and it was exactly how I had it before the accident . I had the biggest smile on my face when I pulled up to pick up my car and it looked like brand new. It's very hard to find a shop that really cares about the work they do and has great customer service. I can honestly say that the owner Josh is a man of his word. You can tell the moment you shake his hand. Thank you. read more

Amazing customer service! They make you feel right at home & go out of their way to help you. I wouldn't trust our cars with anyone else. Thank you! L. Sanchez Modesto Ca read more

This is the only body shop locally I would trust with any project, I've referred countless people and they have taken good care of every single one. Attention to detail and customer service are their specialty. No matter the size of the job they will take care of you. read more

Concept was recommended by my insurance. Great that they are here in Ceres. I was told 4 days & they had it ready in 4 days. There was one small problem with the front grill. They said they had overlooked it when taking the pictures for the insurance. They received authorization to replace & that also turned into both headlights needing to be replaced also. My husband took it down & they had it done in about an hour while he waited. GREAT place!!!! GREAT people!!!! They took responsibility for the mistake & went above & beyond to make sure it was done right. We are human & we all make mistakes. They are #1 in my book. A side note our windshield washer hoses broke. It's a 2010 Ford. So they gave us a price that we will pay for since it had nothing to do with the accident. Just great to know that something like that they are willing to do for us. Thank you Concept Autobody for a great job on our car it looks awesome!!! read more

Outstanding quality service. Most up front and honest guy. Does great work and keeps you informed all the way through the process. What a light at the end of our tunnel. It was a great experience working with Josh and the guys at Concept Auto body... Couldn't not ask for a more professional group of people. They were always informative and honest. read more

Customer Service is everything. This wasn't my first car to bring here that I was completely happy with but my second. My 2015 Honda Civic which my Mom drives. She had a little mishap where the light pole won but thank God she's ok. I was concerned with getting the car fixed so close to Christmas but Josh the owner told me he would make it happen. Not only did he make it happen but when they found more damage then expected and needed the car a few more days they actually helped my Mom with her errands to do as she had No other transportation. These are the kind of people at Concept Auto body I can't thank you guys enough for always being Honest with your findings fair with your price and above all real people who help others. Many Blessings to Josh and his awesome staff. Thank you guys for making us feel like Family. God Bless your Business. read more

I was in an accident and my insurance was being a little bit of a pain but thanks to Josh and Cathy not only did they get my insurance to do their job but my car looks amazing. I read more

This place is awesome. Fixed my daughter's car in a day, no appointment. Did an A1 job. You want it done me right take you vehicle here.

I brought this shop a relatively easy job to do. They were slow at the time and welcomed my job. Come in Monday they said, we will have you out by tuesday. Josh went over my prep work and said everything looked good except for a small dent I had missed on the rear door. We can spot that in later if it's an issue he said. Other than that, he said my prep work looked good. Well the job turned out like shit, and now Josh claims that my prep work was garbage and the product sucked ($285 per gallon x 3) and that they were doing me a favor, and that this was "a nothing job" and he had a $15K payroll to meet every week, blah blah blah. I had offered to pay time and materials up front, so no one got shorted. Anyhow long story short, they are making all kinds of excuses for their poor workmanship. Even the paint manufacturer says they screwed up, but Josh continues to make BS excuses. In the end I will have to redo the job as the paint is full of orange peel and dirt. If they were having a problem, they should have stopped and contacted me. We could have worked on a solution. Instead they continued, and now I have a sub standard paint job and basically wasted approximately 100 hours of prep time and $1000 in materials, plus $1100 in services from Concept. All down the drain in 2 days due to bad attitude, and making excuses. I have contracted with many businesses over the years for maintenance and paint work on aircraft and vehicles. Never have I met such a disrespectful, rude business owner with a terrible attitude. Oh and BTW.... all these peachy reviews are insurance jobs. Josh even said so himself, he needs the big money jobs to pay the bills and my job was a "nothing job." That says it all folks! And he had the audacity to tell me how he was mocking me with his employees, telling the guys in back my bodywork sucked, and telling the lady up front that "He shouldn't have to listen to my complaints" because it was a "nothing job." Just incredible I tell you, having to listen to his BS come out of his mouth. Worst business transaction ever. Bar none! read more

Great customer service and great work here is the proof. Had work done twice in my truck and they did an amazing job. read more

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Took my Infiniti G35 for collision repair. One of my worst experiences. Made the mistake of trusting them to repair our car. They had it for almost 2 months and they did a real sh*tty job. When I picked up the car I noticed almost a half inch gap between the hood and the fender. I brought this to the owners attention and he told me it should sit after I drive it for a couple of weeks (really?). The hood is actually bent. They didn't bother to order a new weather strip for around/underneath the hood and instead just ghetto rigged it. The fenders weren't even bolted down all the way (found this out a month later when I was cleaning underneath the hood) and they didn't order the tow hook cover for the front so there's a hole in my lower front bumper. The guy makes excuses (bs') about anything questionable. Told me they stand behind their work and if anything isn't right just bring it back. So I get my keys and leave and on the way home (freeway) my car is acting a little weird. Noticed the transmission wasn't shifting as smoothly but it's been sitting for a while so maybe it was just a bit rough. So I get off the freeway and head to my cousin who's a mechanic. Now my transmission is revving really high and I'm in auto mode. Get to my cousin and we go for a ride around the block so he can see what's going on. We get down the road and notice smoke coming from under the hood. Pop the hood and there's oil all over the place, I mean everywhere. The idiots at this body shop forgot to connect the transmission oil line...how does someone miss that. So I call them and they tow it back to the shop and fix it but god knows how much damage has been done to the transmission. Since then our car jerks when you take off or after you release and give it gas again. I didn't even bother going back to these incompetent people because the owner will make an excuse for everything. Even though he said they stand behind their work I just don't want them to ever touch our car again. Oh, they must have dinged the door (which had no damage) at the shop and they did a touch-up and the color is way off. It's about 5" long but damn does it stand out in natural light. Bugs the crap outta me. Avoid this body shop people and save yourself a massive headache. read more

This shop is amazing!! I have had several vehicles repaired there and not only do they do an excellent job but also they are very friendly and customer service oriented. This last repair I had done was a ding in my door. I can't even tell it was ever there AND they washed my car! It was so shiny and pretty when I picked it up! Thank you Concept! read more

I've had awesome experiences with Concept! My Jeep Liberty was in an accident before I bought it, and Concept helped me get it looking brand new again! My latest experience with them was this past week. The heater core has gone out 3 times in the past couple months and the stench from the antifreeze leaking into the cab of my car had yet to leave. Took it to Concept to get it detailed before I went on vacation this week and it was finished before I got back. The smell is gone and my car looks absolutely amazing! Great customer service and honest owner and crew! Would recommend to anyone! read more

Brought my new to me (used) Yukon in to have the bumper repainted. The prior owner had some parking lot scratches. Concept was quick and fair priced. After the final de-nib and polish it looks great! The color match on the metallic paint is fantastic and they did a good job on matching the clear coat texture with the original paint. read more

This is one of the worst places to get your car worked on. Very sloppy job. They forgot to put back the bolts on my truck bed. On the bumper on the wheel wall. Owner takes zero responsibility. They even tore my window tint the owners response was it was old any ways WOW so they didn't replaced it. The best thing there is there counter person she was nice and polite she felt terrible about what happened. Owner didn't even say sorry! It should be a negative 5 stars. read more

This is a great shop! They got our truck right in and worked with my husbands schedule to get it picked up. I definitely recommend.

I have taken my 2007 Hyundai in two times. Once for scratches on the rear fender that went down to the metal and another when I needed some front end work. Both times my car was done in just a couple of days, the people were super nice, and my car looked great! Brand new! I was scared the paint might not match exactly, but it was spot on, you would never be able to tell where there was work done. Thanks guys!! read more

I brought my 2013 toyota corolla to concept autobody with an estimate of 10k worth of damage. I was amazed when I walked into their newly remodeled show room. They had a tv so my child could sit while they went over my paperwork. They helped me get my rental car and even took me to the rental place so I didnt have to find someone to give me a ride. They called through out the process keeping me updated. With the amount of damage done to the car I was spectical, but when they met me at the rental car place my car was beautiful. They cleaned my car inside and out and it looked brand new! Im so pleased with there service and I would recommend them to everyone! They did an amazing job and I will not take my car anywhere else! read more

Great service done when promised looks better then I thought it would highly recommend