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    Concept Floors Kitchen Bath

    3.5 (8 reviews)
    Open 10:00 am - 3:00 pm

    Services - Concept Floors Kitchen Bath

    Floor installation

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    The one stop shop for all your home improvement needs. Quality products to choose from and great prices.

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    Snyder Diamond - The best kitchen faucets!

    Snyder Diamond

    (102 reviews)

    $$$$

    Van Nuys

    I bought many things at their Santa Monica location and had a very negative experience…read more This time I decided to go to another location and met CEILA . She is patient , brilliant and very knowledgeable. If you want the best service and you want everything to go smoothly with your orders/ purchase please speak to Celia . She delivered the best service when all others failed to do so .

    I purchased a bath tub for $4200 (marked down significantly because it was a floor model). Jessie,…read moreour salesperson, "hooked [us] up". (His words) I paid for delivery to my home. It showed up with the bubble wrap punctured and a scratch. We asked what could be done. Jessie said he'd look into it... he never got back to us. Come time to install the tub--we discover that it is missing the drain assembly. We call to let Jessie know--see if he still has it somewhere. He says it doesn't come with it. He says he'll see what he can do. I have to call another company and the manufacturer. Both the other company and the manufacture tell us that it absolutely comes with the drain assembly as part of the price. Jessie, not knowing that we know this, says he'll "hook [us] up"--acting like he is doing us a favor by giving us a drain assembly that was included in the purchase price. Waiting on the drain assembly delayed our project over a week then caused ripple effects of delays beyond that. We have emailed Jessie our feedback and were never given the courtesy of a response. You want knowledge about the products they are selling--don't count on it. You want a white glove customer service experience--don't count on it. Whether it was disorganization, a lack of care, I definitely was not made to feel like a valued customer.

    Ferguson Home - Vanities

    Ferguson Home

    (114 reviews)

    $$$

    Woodland Hills

    Very professional, easy to work with, quality products, fair prices, and things were delivered on a…read morevery timely manner with great communication on the day of delivery. I was able to follow delivery from the night before to the delivery at the time.

    I went in, and I sat down with a sales associate who helped me put my order together. I've spent…read moreright around 11K for sinks and faucets for 8 bathrooms, and I must say that the rep was very nice and very helpful and very knowledgeable, he did is part the best way Possible, but here is my problem with this place: they don't stock up anything, everything gets shipped from different locations so I started receiving at home bits and pieces of my orders over the next couple of weeks. The product did not arrive in retail packaging so it was really tough to know which was what. I had to take everything back to the showroom and my rep set down and wrote on each and every single piece what it was. Turned out that I've ended up ordering a few things wrong and needed to return them...Now, returning items is even a bigger headache..,you have to get a shipping label from them and start shipping different things back to their different locations. That was not acceptable to me so I returned the product back to the showroom and ask my rep to take care of the returns for me. It took over 3 weeks for me to receive the refunds which was pretty upsetting. In the meantime, I've checked with a different national distributor the prices on everything I've purchased and it turned out that I've paid about $2000 too much in comparison to what it would have cost me had I've purchased the same product from them. Needless to say: Very bad system, extremely over priced, and I will not be buying here again.

    Concept Floors Kitchen Bath - flooring - Updated May 2026

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