Service department here is A1. David Clark is always on top of his game. Great communication and…read morealways professional. Taken my Hyundai several times here for routine service and never had a complaint. Probably the best service department out of all the dealerships.

The salesman need an upheaval. Get those unprofessional jokers wearing suits OFF THE FLOOR…read more Harrassing & threatening us to this very day! We are in the middle of JUNE! This deal was done on May 4th 2026. Illegally threatening to repossess our new car after we relinquished & signed over our trade in/that was bought BRAND NEW from THEM a decade ago. I have NEVER heard a salesman scream until I met Jose Aguilar. He actually told my husband to "meet him at work" so that he could attempt to get physical w my husband!?! But he clearly does not know my husband and he REALLY doesn't wanna know him like that!?! Hahaha I wanted to put this here for everyone else to see, also, legally, for my notations of harassing, bullying, & predatory nature of these sales people. Incredibly DISTURBING to hear "professionals" provoking the buyers. Asking them to "meet me at work" for violence. There is NO EXCUSE for the FORCED and DISHONEST tactics that were used in this sale. Do NOT pull up to this dealership without the knowledge. They WILL lie to you. They WILL mislead you. IF you have the brains to catch it? They WILL hate you for it & attempt to punish you for it.

We were heading down to San Diego from San Francisco for my nephew wedding n happened to come…read moreacross Bill wright Toyota n inquired if they had any Rav 4 or grand highlander hybrid got connected to Sanjuanna in the internet department very friendly n said yes so we stoped by to look with no intention of buying but than Sanjuanna made it so pleasant experience that we just said what the heck let's just wrap it up i would highly recommend Sanjuanna at Bill Wright Toyota she will take care if you with no pressure

I had an appointment scheduled with this dealership. The salesperson who originally contacted me…read morecalled beforehand and said he was busy, so he arranged for someone else to help me. When I arrived, I called the replacement salesperson, and he told me he wasn't there because something had come up. I ended up waiting about 20 minutes before anyone came to speak with me. Then I was told that the vehicle we had already discussed and confirmed wasn't even available. In my opinion, if you value your time, I would recommend choosing a different dealership.

Only Mercedes dealer in Bakersfield area and they know it. Feels like they up sale service and…read moreparts. Pricey!

This was the worst experience I've had at *any * dealership…read more As an out of town traveler, they didn't have the courtesy, or class, denoting a Mercedes dealership, to provide a Lyft to a hotel that was literally about 2 miles down the road (as this was an overnight repair). Even the Lyft driver was shocked that I had to order the vehicle myself, as all the other dealerships have the decency to get one for the customer. I don't foresee the need to ever return to that dealership, and if I were to breakdown in Bakersfield again, I'd rather contact another automotive shop.

My husband and I came in just to take a look at the Acura MDX. We were instantly greeted by Ezekiel…read moreGalindo. He gave us alot of useful information and was extremely helpful. We enjoyed his friendly conversation.

I have left two messages to schedule my car for service- crickets. I should read the writing on…read morethe wall. They have so many clients they do not need my business. Besides they have lost my tire caps. Bye Felicia I just to get great service - is the reason why I keep giving them another chance.

Amazing experience with our concierge Marisa. Very friendly and knowledgeable and patient!!! Walked…read moreus through all the features of our new Nautilus. Got a great deal on my trade in and the nautilus. Brand loyalty will be thing for me in the future...I will direct my friends here when they're looking for a new vehicle.

Nope , returned to Toyota in Visalia , where service means something still , not the pasty hand job…read morebecause your navigator is 21 years old.

My overall experience here at the Audi Bakersfield dealership was amazing. I loved the help and…read moreservice Alfonso has shown me . I went in friday trying to find the right car for me and making sure I left happy . I didn't get to leave Friday night with anything but I left today with just the right car for me. Alfonso made sure I found a car I would love. He was always attentive to us and always took everything we said into deep consideration. Told me to come back, because he thinks he found the one for me and yes he was correct because now I love my Q5!! Alfonso the salesman is such an amazing hard worker, I would definitely recommend him to any future friends and family. and thank you to Ron the manger, who had a big part in this purchase aswell. These gentleman made my experience at the Bakersfield location amazing , Thank you guys !

Just finished our 3rd purchase from this dealership after being loyal customers for over 5 years…read more Unfortunately, this experience didn't match the high standards we've come to expect from Audi. We were told multiple times the car would be ready "in an hour," but after waiting for hours, we left and were promised delivery--which didn't happen. The next day, the car still wasn't properly prepped: it wasn't washed or detailed, and the ResistAll we paid for hadn't been applied. Disappointing experience overall compared to our past visits. That said, I do want to recognize the positives. Daniel in finance worked hard to get us to a number we were comfortable with, and Gary caught details that saved us nearly $700 in registration fees. A special thank you to Cooper, who took initiative to resolve our issues and concerns and truly turned the experience around--he treated us like family, made sure the car was fully detailed with the ResistAll applied, and personally delivered the car to our home. It's because of these individuals that I decided to change my original 1 star rating to a 5 star rating.

I bought my car in May. Joe was the car sales men. They lied to me about a lot of things and now…read morewhen ever I try to get ahold of them there's no answer. The salesman Joe just wants to sell you a car and then blocks you. I'm a single mom and he told me the car had new brakes, which it didn't. He told me that I wouldn't have to pay my tags for a year, ANOTHER LIE! I told him I seen a maintenance light, he just cleared it and told me it was fixed. He took advantage that I was in desperate need of a car! I DO NOT RECOMMEND THIS PLACE! I Especially don't recommend Joe as your sales man! The worse place you can go!

A big thanks to Jaber for helping me buy my first car and going above and beyond and have the…read morepatience that I needed.

I had been searching for a car on CarGurus for months. For some reason, I had no luck finding…read moresomething. As soon as I saw this truck, I reached out to the dealership. The next business day, a seller named Nicho reached out to me. We talked on the phone about my situation & what I would need to be able to walk with this truck. We went over credit, co-signer, down payment, deposit & questions regarding the vehicle. Nicho was able to get me approved with no cosigner & a monthly payment that I am comfortable with & a down payment I was comfortable with. When I arrived to the dealership, they had the truck ready for me to test drive. After a test drive, I was sure this is the vehicle I wanted. Signing paperwork & paying a down payment was simple & went by fairly fast. The experience of buying through this dealership was a great one. Thank you to Nicho for helping me during this process. The vehicle has not given me any problems. I was able to drive it home from Bakersfield about two hours away. I took my truck to my mom's over the weekend another two hours away & the drive was a great one. I did take it to my personal mechanic & after a look, he let me know the truck was in good shape & I picked a good one. I couldn't be happier. Thank you Deal Time!

New people in charge are great! They were very helpful and nice. Made my experience a lot better!read more