Just finished our 3rd purchase from this dealership after being loyal customers for over 5 years. Unfortunately, this experience didn't match the high standards we've come to expect from Audi. We were told multiple times the car would be ready "in an hour," but after waiting for hours, we left and were promised delivery--which didn't happen. The next day, the car still wasn't properly prepped: it wasn't washed or detailed, and the ResistAll we paid for hadn't been applied. Disappointing experience overall compared to our past visits. That said, I do want to recognize the positives. Daniel in finance worked hard to get us to a number we were comfortable with, and Gary caught details that saved us nearly $700 in registration fees. A special thank you to Cooper, who took initiative to resolve our issues and concerns and truly turned the experience around--he treated us like family, made sure the car was fully detailed with the ResistAll applied, and personally delivered the car to our home. It's because of these individuals that I decided to change my original 1 star rating to a 5 star rating. read more

Matt really takes care of business! You get treated like absolute royalty here. My car started alerting me about electrical issues, so I brought her in. Matt wasted no time and he quickly filed the paperwork and even sent me home in a Lyft so I wouldn't have to sit around and wait. A few hours later, I received a personalized video from Perez walking me through everything they had tried, and to my surprise, they replaced the battery at no charge to me! (Well I do have warranty) I was thrilled to have my car running in tip top shape! Truly top-notch service that makes you feel valued every step of the way! read more

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This place is a freaking joke! Those coupons that you get in the mail or fraud. They tell you. They're giving a discount, but don't even honor it. They wouldn't even reset my Vehicle code after paying $250 for nothing! I had invoices of the parts they wanted to charge me over 2k of parts and labor. Don't come here read more

I brought my car into Audi Bakersfield because the battery and engine warning lights were on and it was making strange noises. From the beginning, Paul was rude, dismissive, and acted like my concerns weren't serious. Which I found out later, he's not even a mechanic . They ended up keeping my car for a week and doing repairs, because the warning lights were from real concerns , like I said. I still felt talked down to the entire time and basically arguing to prove there was something wrong with my car & it wasn't just from leaving my phone charger plugged in like he suggested. Then after returning the loaner car, I was accused of smoking in it and charged a $100 cleaning fee even though I did NOT smoke in the vehicle. They admitted the car only "smelled" like smoke, but there was no ash, damage, or proof that I smoked in it. I confirmed I did not smoke in the vehicle and signed my receipt . Before I left the facility I told staff I want to make sure everything is clear , because I don't want to leave and be charged a fee later . I was told everything was good . The next morning , I received an updated receipt with a smoking fee charge . When I called about it, management was rude and basically told me that even without proof, no ash , no residue , BECAUSE I DID NOT SMOKE IN IT ! I would still be charged because "$100 isn't that expensive." It IS expensive when you're accusing someone of something that never happened. He said he had to deep clean the seats & an unnecessary detailing which makes no sense because again no one smoked in the vehicle. Very unprofessional experience from start to finish. I actually rated this facility a 5 star when I was helped by Matt. My first visit with Matt was great , in & out, no issues . But after this experience with Paul and the service director , I definitely WILL NOT be returning and deleted my 5 star rating from my first experience. read more

Went to audi with our whole family, got down and met this person Paul who was just writing things down, didn't ask any questions up until we went to his desk where he was very dry, asked him how much it'd be to get our seatbelt replaced, and he was very dry about it, not giving us a price, also making it seem like we can't afford his business, didn't offer us a rental, nor a lyft, nothing. Said it would take days, the Audi in Fresno said it'd get fixed the day of. What type of Car Dealer lets go of $3-4,000 worth of business? Paul didn't even try to fight for our business, even if we literally drove a whole hour from visalia to bakersfield for his business, he did not seem to care nor sell. read more

I can't recommend Audi bakersfield enough. Special shout out to Aaron V who went above and beyond for my wife's RS3 delivery. This is a truly no BS dealer that will treat you right - and that's what you want when you're buying cars of this caliber! read more

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Thank you Alex in the service department. Very professional and took a quick look to ease my mind. 1000x better than my previous experiences here. read more

This was by far the worst dealership experience I've ever had. I came in to look at an Audi Q7 that was advertised on their website. The test drive went fine, but everything after that was a nightmare. When it came time to discuss the offer, they had increased the price by $4,000 from the online listing, claiming it was for a "protective coating" they had already applied and cannot take off. How outrageous is that? After going back and forth, they finally agreed to remove the charge... but it didn't stop there. Each time they brought back a new offer, there were extra fees hidden in the fine print. By the time we got to the final sales agreement, they had added a $6,000 "premium coverage" plan that I never agreed to. When I pointed it out, the finance guy, Daniel, became rude and tried to rush the process, saying he had to get home soon and was not getting paid overtime. I've never encountered someone who seemed to dislike their job as much as Daniel did. His attitude and lack of professionalism made the entire process unpleasant. It was clear he was hoping I'd sign without catching the extra charges. At that point, I walked out. Between the hidden fees, inflated prices, and unprofessional behavior, I would strongly advise anyone to avoid this dealership. read more

I called to make an appointment over the phone with them to have my AC repaired under my extended warranty. After the lady on the phone looked up my vehicle and warranty she scheduled it. I drove 30 minutes to their lot and the gentleman behind the counter told me I had to have the vehicle for 30 days before he could service it. I've had the vehicle for 29 days. They wasted over an hour of my day for a 1 day difference and the lady on the phone could have just told me that and not wasted my time. Terrible customer service. read more

I was driving home for Thanksgiving when my Audi Q5 gave me a low oil warning. Luckily, I was just a few minutes away from this dealership. I called them, and they told me to stop by--they'd take care of it. They quickly filled up my oil and even topped off my coolant. Truly 10/10 customer service! I really appreciate how they eased my mind so I could continue my drive stress-free. read more

Absolutely horrible experience do not go here. They do not honor online pricing. They will play with numbers in the fine print. If you don't pay attention they also will say there is "mandatory coating "and mandatory warranties. They also are super shady. All they care about is money. Paris is a joke of a manager. Aaron the Salesguy is absolutely untrustworthy. They will try to manipulate you into a horrible deal. Daniel, the finance manager is the same way. DO NOT GO HERE! read more

Reducing my original rating. Because the charger had a recall and Audi Bakersfield said it was taken care of. It wasn't. The actuator on the gas tank door was not repaired either. The Audi here in Carlsbad let me know. Three, still no mats. read more

never got back to me when I would call or text and lied to me about stuff on my paperwor.

Took my car into service. I noticed Paul in service department was a lot friendlier when my husband was around and more polite. When I went in the following day alone, assuming he forgot who I am he was very rude and sarcastic the way he spoke to me. So just expect some discrimination if you're a female. Also when speaking to him on the phone, I called to check on the service of my car but i said I had a missed call. He continued to say "well idk is your car even here??" With how much money being spent here Audi should keep in mind who they have handle their customers. read more

Unfortunately, just had a fairly miserable experience with this dealership where they listed the car online for one price, and once negotiations were all but completed for a sale, they "found" about $3000 (or about 8% of the total car price) more in "optional" features that turned out to not be optional at all. This wasted a few days of both mine and their time, so I'm not sure what the point of this was. I'd avoid dealing with this dealership if possible, or at the least, try to find out what any upfront hidden fees might be before getting too deep into discussions. read more

I was on a quick trip from Orange County to San Francisco and my A8 began having issues coming down the Grapevine. I called Audi Bakersfield and Matt Costello answered and had a tech waiting for me to arrive to check out my car. He quickly identified the issues with his tech team and got me back on the road. The rest of the trip was uneventful and my car drove fantastically. Thank you for taking care me in my time of need Matt and thanks to your team!!! read more

Audi Bakersfield service department always gets me in within a day of calling, work around my schedule and get my car finished the same day I bring it in. They get me a Lift to wherever I need to go after dropping off my car and promptly diagnose my car's issues. The pricing for repair is reasonable and fair for the quality of expertise. I highly recommend Audi Bakersfield. read more

Sales completely deceptive, out and out lied! , 2 of them both said car had zero dents, dings, scratches, had all three, customer service is horrible. No knowledge of paperwork, not knowledgeable about the vehicle at all. Been buying cars for 45 years and the worst experience ever! Do not buy a vehicle from the most unprofessional and zero knowledge about the vehicles they are selling ever! Added extra charges to my credit card above what I agreed to, very shady and crooked! Once I asked for communication being in writing, No response since! BEWARE of these thieves! read more

If I could give negative stars, they'd get 5 of them. The entire experience has been an absolute disgrace, to say the least. From the purchase (trying to out math us, like we didn't do our due diligence with the online vehicle price) to the first service (we made an appt for 12 pm and an hour and a half later, the car hasn't moved from where we parked it. The paperwork said it would be ready at 5:30! No loaner vehicle, but they could drop us of somewhere. We live an hour away!), there's just too many "pissed off moments" to list. I would NEVER recommend this dealership and wish I had never purchased a vehicle from them. Do yourself a favor and look somewhere else. They all put on a nice facade, but don't be fooled. Their all dishonest and genuinely fake! On a side note....Do NOT purchase ANY extended warranties! They will get a kickback, but you won't get what you think you paid for! Audi should definitely do better for their customers that pay hard earned money for their brand ! read more

What a nightmare it has been dealing with Audi regarding my end of lease! The sales folks I spoke with were very deceptive in their answers and were little to no help when I wanted to do a buyout! Not to mention my Q5 broke down within the first 2 weeks and had to get it towed to Audi to get fixed! Honestly after this eye opening experience and the lack of innovation of Audi vehicles I've happily taken my business to Lexus! read more

The folks at Audi are quick to return calls and they scheduled my wife for an oil change and fluid check prior to a trip out of town. Newer Audis only get the oil changed every 10k miles, so when the oil check light came on again after 3k miles, they brought it back in to top it off at no additional charge, and my wife was out of there within 20 minutes.. They say that the cars sometimes burn oil, so I only pay for one oil change per 10k, and they will keep an eye on the oil levels. They washed my wife's car, and even offered a complimentary Lyft if needed. Great service! read more

I bought an S5 and had to jump through hoops to get an issue fixed. The license plate holder was installed incorrectly on my car & was cracked where the screws go & I had to call multiple times to get ahold of anyone that could help. All I needed was a replacement to be sent out & I can install it myself but no. They told me to come to the dealer so they can "see" if it's actually cracked. I live in LA. I made the drive up, waited 25 min in the waiting room only for them to tell me that it is cracked and they can order me one. So I had to drive over an hour just to be told that I was correct. They didn't even have it in stock to give it to me there. I had to wait another 2 weeks for them to send it to me. Second issue was they never gave me my 10 digit vehicle code to use to set up Audi Connect. Apparently my sales guy had "lost" it and that they'd look for it. How is a dealership so unorganized that they lose a vital piece of info like that? I called Audi and they told me that the number is a one time code given to vehicle attached to the VIN and that they can't give me another one. So long story short, I can't set up Audi Connect. read more

My fiancé and I were excited to come test drive an Audi on our one day off this week. We were greeted by Gill and explained to him exactly what we're were looking for. From the moment we walked in he seemed like he had no idea what was on the lot. He kept asking this guy Mike for all of his answers because he virtually knew nothing that was available. He was very pushy as well, we explained we wanted a used car and he kept insisting on us purchasing a new one instead countless times. Once we test drove he didn't explain to us how the car turned on or any of the control features. As if we were stupid for not knowing already. He kept speaking over us, interested in showing/talking to us about everything we didn't want, was argumentative and started calling my fiancé "bro" when he was frustrated. Terrible customer service experience from Gill. No sales representative should speak in an unprofessional manner with you nor explain why his "sales experience" is the reason why he knows what he's taking about (defending himself). We asked a simple question "which side is the gas can" and he didn't even know that than became frustrated that we kept asking questions... I don't tolerate rudeness, so we matched his energy level and it never seemed to change. I never post reviews like this but this experience just blew my mind. Unbelievable read more

Audi Bakersfield - Wouldn't recommend - Car Dealers Near Me - Bakersfield, California

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I was visiting Bakersfield and had an issue with my Audi. I went to the service department as they opened and as the service manager opened the door he greeted me, listened to my issue then showed me how to fix the issue. There was no charge, just a friendly conversation and I was on my way. If the rest of the dealership is like this fellow, I would recommend the dealer. read more

Shasha was absolutely amazing. Literally brought the car to me to test drive and went over all the features. She is SO knowledgable and so gifted in understanding the Audi brand. If it weren't for her, I might have passed on my purchase, but she was such a rockstar there was no going back. Johnny has always taken incredible care of me and recommended Sasha and Ryan step in while he was out, and I could not have asked for a better support team. 10/10 recommend Audi and Sasha, Johnny, and Ryan... the dream team! Thank you for an incredible buying experience! read more

I just bought a 2019 Tiguan and my experience has been great so far. There was an issue that came up about a week after I bought the car and they took care of it without an issue. read more

If there's an option, I'll never give them 1star. I would never recommend service at this location as the service rendered is pathetic. Also the representative by the the name PAUL GONZALEZ is terrible and abusive. Also he persistently insisted that my warranty has been extended, but my concern is when i had paid everything in advance while purchasing my vehicle including the extra warranty. He was blatantly arguing in front of the public, after having a long a day it was embarrassing to me to listen to his harsh words. It was highly humiliating and disrespectful for a person to be treated. read more

Damm these guys are still emailing me about buying a car. You guys tried to hard sale me into a beat up crap car I didn't want. I bought a NEW car at another dealership. Every time you guys email me I ask to be removed from your list yet again today I get another email. If you are reading this review before going into the dealership take warning! read more

The Bakersfield Audi team was Friendly and helpful. Matt and Paul in service center are the best!

Aaron was a tremendous help here. I wish I could say the same about kelly though.... read more

This place is a garbage ... I Buyed a Audi A4 from them . And this People don't care about there costumers .. I was asking them for second key of my car.. they told me you have to pay for second key .. In future me my family members and my friends not gonna deal with this dealership ... read more

In the last 3 months I have left 3 voicemails, and have requested a call back via the chat option online 2 different times, in regards to the airbag recall. No one has called me back. The first recall Was done Downtown LA ( By the way they were AMAZING) because no one here would return my calls here. My car has been serviced for an oil change (By Matt Costello awesome) at this location but only after 2 voicemails and an email was sent. I have only had my audi for 7 months but so far a huge thumbs down to Bakersfield Audi! read more

Time for an update!! This is strictly for Service...Matt Costello is who i go to 95% of the time for my service needs weather it be warranty or anything for my car. I love dealing with him...I have Never had any issues regarding the impeccable service i receive here. I come in and am treated amazing from start to finish. That doesn't even include just basic maintenance anything that i have needed is just done without question. He is one of the nicest people i have EVER dealt with at a dealer service center period..(you too Karina :) lol... I've said in my previous reviews that other dealerships of a different brand i have had freaking nightmare service experiences!!! I actually enjoy coming here and Omg he sends me off in the most sweet loaner not kidding top of the line A6 wise at least which is so great to drive something like you already have not some lower end car like at other dealerships. I've been coming her for 4 years now. That right there knowing if your car is going in for something that will take several days to a week to repair and get parts that you won't suffer one bit Lol...Anyway they are remodeling so you have to go in through Porsche no biggie it's definitely going to be interesting to see what it's gonna look like after their all done...I honestly can only give to highest rating for Matt and Audi service here from my own experiences still just as good as day one!! You guys Rock.. read more

If i could give audi bakersfield no stars i would. Beware! This is probably the worst dealer in the valley. The sales people are all liars and so are the people in the finance department. I leased a car with them and when i turned in the vehicle i was told everything was fine and what not. Now i'm being charged an arm and a leg for maintenance on the car!???? Seriously that's ridiculous! i was also told multiple times by my sales rep that i wouldn't be charged for the miles i went over if i leased another car with them. which i did and am now really regretting. Never again will i ever do business with such a shady and misleading dealership. I don't understand how they can get away with stuff like this!? So beware before you decide to do business with this dealership. read more

This place is garbage Be careful when taking you car here they complete messed up my car from the engine management is the worst I have contact them via email left them voice mails they can never follow up. Unprofessional and irresponsible business here. John guru And David Monty Its best to go to another dealer Bakersfield is a SCAM !! They left my car worst they completely messed up the engine read more

Just an update. I emailed Brad on 06/30/21 and have never heard back from him. Guess it's clear where Paul learns his customer service skills. read more

I had a rough experience here about a year and a half ago and didn't know that I'd return. However, I was offered a free oil change for my trouble and was greeted by new faces I didn't recognize. I was shocked at how different my experience was. I met Matt and the manager Jason. They were attentive and accommodating. I just went in for a second service at my expense and while waiting I encountered an eager and professional sales associate named Rubio. He explained their vehicle exchange program and offered me the same payment on a brand new one. Hesitant, I politely declined and he graciously stepped away after giving me his card. As I sat there and observed the attentiveness of the staff with other customers coming and going I felt I needed to get more information and test the waters. WOW is all I can say. I was treated with million dollar service and sure enough, left that same afternoon with a brand new Q3. I am SO glad I gave them a second shot. I'll be forever be a loyal Audi customer. I am a bit embarrassed I can't recall the names of the other managers that helped me through the process but was so impressed I found it necessary to say thank you. You have found a believer in me and my family. Thank you. -Corrie read more

Judth & Steve especially Judth for helping me out with getting the vehicle I wanted...if you want an Audi or Volkswagen or Porsche and don't want the hassle she is your gal...she is very professional, honest, friendly, and upfront. I was not at the dealership long at all..Everything is smooth sailing...amazing how I got treated this time around. I loved being treated as a loyal customer... read more

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They are liars and scammers. They took down our precious Yelp post. We told them the car we wanted and Brandon and Carlos sent numerous emails back and forth until we got close to our price. Then Carlos told us to call "Happy" to confirm the deal. When we called Happy he said no that was not the deal but that it was without the "money factor" that would cost another $10,000 more! No money factor is 75% increase! They said they had made a mistake and too bad for us after many many emails!They had texted it us in writing and they were lying and their word was no good! Then they posted to our Yelp review saying they wanted to talk and then had it removed!! SCAMMERS! Don't go here or you will end up Ripped off. Don't try to remove this one or we will lodge a complaint against the dealership! read more

My experience with this dealership has been nothing less than amazing! Brandon in financing was great, he got me a great deal on my car. The real VIP of my experience is Parris Easley (my salesman). He honestly went above and beyond, in my opinion. He explained all of the features in my car, helped me get my MyAudi app set up, he even went with me to get my windows tinted. I highly recommend this dealership, and if you're looking for a car ask for Parris. You will not be disappointed! read more

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