There really should be a buyer beware button here. I won't go over the litany of issues with the…read morecar and the lack of professionalism, because I have to work for a living and my time is valuable. But, what they have done upon return of my lease should be a lesson to others using this dealer. I returned my vehicle in April and in July I get a call ( no other communication prior to this date) from chase to inform me that my acct with this dealer was going into collections for unpaid additional mileage on my lease. Fortunately for me, I insisted on documentation upon my return ( yes, I had to insist as I was told I didn't need any documentation) and was able to prove that the car had been returned with less mileage than allotted. But by then, my perfect credit had taken a significant blow. I have confidence chase will remedy this but the time and frustration in general was more than anyone should be expected to withstand. This dealer is deceptive and should be investigated for fraud.

Extremely disappointed with the unethical practices at @EnglewoodLR. Had a confirmed purchase with…read moremanager Jason only to have the car sold from under me by Sr Manager Rosalia to another customer. A commitment should mean something, especially with a brand LR, Despite my insisting to put down a deposit, @EnglewoodLR assured their word was bond. Shocked when the car was sold to another no-show customer! Bergen County deserves better. I urge #LandRoverUSA to address these shady dealings.

DO NOT TRUST THIS COMPANY! I wish I had read the reviews before bringing my vehicle here. This…read morecompany cares only about taking your money. It's a rather long story, but here's the gist of it: I brought my truck in for service. They said it needed a new battery (which it did not) and said it was not covered under warranty because the issue was caused by an after-market item. It cost $852(!) to fix, but the problem persisted. We later had to have the truck towed to Lester Glenn Chevrolet in Toms River, and they fixed it immediately. Very reputable! The issue was a faulty fuel sensor, diagnostic codes provided, cost covered under warranty. We then reached out to service manager at Quality to let him know of the situation and asked for diagnostic codes, as they were never provided. He promised to email them, but he never did--and I reminded him NUMEROUS times. We later learned that service manager left the company and we spoke a time or two to another person there, who promised to look into the situation. That was a month ago. Now, crickets. I've reached out dozens of times to Quality with no response to any of my calls or emails. HORRIBLE customer service, horrible auto service, completely disreputable. They simply don't care.

5 star experience working with Julio…read more He was honest, helpful, and caring...Julio worked with Jeff to make our dreams come true Julio + Jeff were super professional, and made us feel comfortable every step of the way...Buying a car can be anxiety inducing, but the Quality Team was nothing short of spectacular Quality, just like their vehicles! Thanks again :)

Even though the return of my leased vehicle was something I was told was included in the services 3…read moreyears ago, since I decided to not use Arcar for my next lease, they will not be helping me with the return. Very disappointing as I had actually been a huge fan of Arcar Motors up until this experience and will no longer be recommending to family/friends.

Amazing!! Ari, David & team are fantastic. They made my first time leasing a breeze. They got me an…read moreincredible price and handled everything from beginning to end. I would absolutely recommend them to anyone and look forward to using them for my next car.

The good: the service department experience is quite good. The guys treat me well. I'll admit that…read morethey come across a bit gruffy but will get the work done. Fair warning - it does get a little busy, so appointments might be further out than expected but they'll accommodate. The bad: Don't buy your car from here. I almost got ripped off when I had the "pleasure" of being entertained by Sal. I asked him for a price of a vehicle that was sitting in his showroom. I knew that car had a few manufacturers rebates available. Sal, again the top guy at the showroom not only offered to inform me of the rebates but I laugh at what his discount was off the sticker. If you're just anyone looking to buy a car keep walking. Looking to get servicing for your car? As long as they aren't swamped it's my place to go.

I brought my Mustang here to perform an airbag recall (both passenger and driver). I was hesitant…read moreto bring my car to a dealership, however have been getting calls, emails, and letters near weekly from Ford to have this done. After leaving it for service, the first time I went to retrieve it, not only was the airbag light on, but they completely scratched up my passenger side dash panel (that covers the airbag). It was also covered in some sort of grease, and clearly indicated that it was sloppily tossed on the ground when they did the recall. I left it there for them to address both issues. 2 weeks pass, and not a word from them. I call them for an update, they say they fixed the airbag issue (that caused the airbag light), but also claimed that they were not responsible for the damage to the passenger side dash. They claimed the dash was not removed during the recall (a lie, which is easily verified online via videos and the workshop manual). There are also other instances of other dealerships doing similar damage when performing this recall on Mustangs. The only difference is those cases were resolved by the dealership, as they had some level of integrity. This place is clearly full of sloppy mechanics, and even worse, dishonest liars, unwilling to take responsibility for their mistakes like children. I now have to go through Ford directly for remediation. At this point, I don't even trust that the airbag was correctly installed (it clearly wasn't the first time). If owning up to and replacing a scratched up piece of plastic is not worth their reputation, just think about what else they would be willing to neglect on more serious botches they commit under the hood.

Working with Raychel at Benzel Busch Mercedes Benz was an outstanding experience from start to…read morefinish. She was professional patient responsive and truly went above and beyond to earn our business. Throughout the entire process Raychel took the time to answer every question we had kept us informed and worked tirelessly with her manager to explore every possible option for us. At no point did we ever feel pressured. Instead we felt respected listened to and genuinely appreciated as customers. Buying a vehicle is a big decision and Raychel made the entire experience enjoyable and stress free. Her honesty communication and dedication are exactly what customer service should be. We couldn't be happier with our new Mercedes and we're grateful for all of Raychel's hard work in making it happen. If you're looking for someone who truly cares about her customers and will work hard to earn your business I highly recommend asking for Raychel. Thank you again for an exceptional experience!

What a nightmare!!! what was once a top-notch showroom has deteriorated into a nightmare! Working…read morewith service, Sossio Sole and Robert Belzak after fixing my car for the second time, provided a loaner car, which was involved in a hit and run accident. When I went to pick up my vehicle, paying the bill, they wouldn't release my car without securing a $2500 insurance deposit just in case they have to wait for the insurance company to resolve the claim. WOW! talk about extortion! You pay your repair and then they hold your car. Way to go Mercedes.

Very trustworthy business! Excellent work all the time. It's great to find an auto repair shop…read morethat strives to be honest and deliver quality results. I highly recommend George's Garage!

Brought my Tucson to replace Clutch actuator. My Tucson was drivable. After replacing actuator the…read morevehicle wasn't drivable any more. My vehicle was in the shop for 5 month. Long story short. I requested to put back the old part. The old part was damage so it couldn't be put back. George told me that in order for the actuator to work it has to be reprogrammed and that he didn't have the program. He stated to me that it will be cheaper to replace the transmission. I stated to George that the transmission wasn't the problem. I decided to take my vehicle to anther shop. The other shop took just approximately 2 hours to fix the problem. I gave 2 stars because George was very respectful.

The dealership overall is OK but if like me, you face any problem, you won't be able to reach…read moreanybody at the Sales or Finance dept. It's now been nearly a month that I had my deal turned down for credit reasons (and also because I am an Expat with a low credit history) and I still haven't received my deposit back. And naturally, it's very difficult to contact the person in charge. The line is either busy or the voice mail is full and if you leave a message, you will never be called back. On top of that, I also agree with Jack L. as I was given different prices on the QX60 and that the one I chose was with full option to finally discover in the end that only 2 packages were included in the model offered whereas when I stepped in for the first time, the price given were for a truck fully loaded (all 4 packages)! I think you might be interested to compare other Infiniti dealer in the area before choosing this one!

These guys advertise cars that are too good to be true, because they are, the cars are not real,…read morethey are "bait cars". They are a little under priced, and when you arrive to see them, they tell you it was just sold, but they have other cars that they could sell you.