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    Concours Motors

    4.7 (3 reviews)
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    4 months ago

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    INFINITI of Englewood

    INFINITI of Englewood

    2.2
    (39 reviews)

    Preface: 2 MONTHS AND 7 DAYS WITHOUT MY PERMANENT LICENSE PLATE!!…read more The worst business I've ever had the misfortune of dealing with. Bought a used car from them over 2 months ago. Explained before I paid for the car that there were issues with the air and my passenger side door would not lock. They said this would be taken care of. After buying the car, they have danced around assisting and saying they will take care of it but never did anything to actually help. They also gave me a backup key that had no functional buttons underneath the faceplates. They refused to make any adjustments to such after the car was purchased. Saying that now it's "as is" and won't fix standard functioning aspects of having a vehicle. I've still yet to receive my permanent license plate. I've had to get 2 temporary plates now because of how incompetent they are from top to bottom. Another person who I work with said they bought their car from here as well and it took them 3 months to get their license plate. There's not a single helpful person in this business. Each and every person who works here is a no good snake and more incompetent than the next. I wouldn't recommend them to my worst enemy.

    Dishonest, Manipulative, and Disrespectful -- Avoid INFINITI of Englewood…read more I had a terrible experience at INFINITI of Englewood. I was pressured into leaving a $500 refundable deposit "for any reason", only to be met with deception and manipulation throughout the process. They tried to sell me a vehicle listed at $74K for $80K-$90K, loaded with over $6,000 in dealer fees and $4,000 in forced warranties. Despite putting $10K down and having decent credit, I was told I couldn't be approved and pressured to bring in a co-signer. When the deal fell apart, they spent over an hour trying to sell me a different vehicle before finally processing my refund on May 17 -- or so I was told. After not seeing the refund, I called on May 24. The billing rep (an older woman) was rude, dismissive, and clearly taking out her frustrations on me. She promised a call back with answers, which I didn't receive until May 27, when she abruptly told me it had been refunded and that "your bank will return it whenever." No empathy, no courtesy. Here's where it gets worse -- I later saw that my refund was actually canceled. Another dealer I worked with in California processed and returned a $500 deposit without issue. INFINITI of Englewood did not. I strongly believe that after our disagreement, the billing rep deliberately reversed the refund, which now amounts to theft. I've already filed a dispute with my bank and will be reporting this dealership to every agency and platform I can. Buyers beware: this dealership uses high-pressure, shady tactics, is dishonest with their pricing, and completely unprofessional in handling your money. Stay far away.

    Land Rover Englewood

    Land Rover Englewood

    2.2
    (10 reviews)

    There really should be a buyer beware button here. I won't go over the litany of issues with the…read morecar and the lack of professionalism, because I have to work for a living and my time is valuable. But, what they have done upon return of my lease should be a lesson to others using this dealer. I returned my vehicle in April and in July I get a call ( no other communication prior to this date) from chase to inform me that my acct with this dealer was going into collections for unpaid additional mileage on my lease. Fortunately for me, I insisted on documentation upon my return ( yes, I had to insist as I was told I didn't need any documentation) and was able to prove that the car had been returned with less mileage than allotted. But by then, my perfect credit had taken a significant blow. I have confidence chase will remedy this but the time and frustration in general was more than anyone should be expected to withstand. This dealer is deceptive and should be investigated for fraud.

    Extremely disappointed with the unethical practices at @EnglewoodLR. Had a confirmed purchase with…read moremanager Jason only to have the car sold from under me by Sr Manager Rosalia to another customer. A commitment should mean something, especially with a brand LR, Despite my insisting to put down a deposit, @EnglewoodLR assured their word was bond. Shocked when the car was sold to another no-show customer! Bergen County deserves better. I urge #LandRoverUSA to address these shady dealings.

    Quality Chevrolet of Englewood

    Quality Chevrolet of Englewood

    2.1
    (20 reviews)

    5 star experience working with Julio…read more He was honest, helpful, and caring...Julio worked with Jeff to make our dreams come true Julio + Jeff were super professional, and made us feel comfortable every step of the way...Buying a car can be anxiety inducing, but the Quality Team was nothing short of spectacular Quality, just like their vehicles! Thanks again :)

    DO NOT TRUST THIS COMPANY! I wish I had read the reviews before bringing my vehicle here. This…read morecompany cares only about taking your money. It's a rather long story, but here's the gist of it: I brought my truck in for service. They said it needed a new battery (which it did not) and said it was not covered under warranty because the issue was caused by an after-market item. It cost $852(!) to fix, but the problem persisted. We later had to have the truck towed to Lester Glenn Chevrolet in Toms River, and they fixed it immediately. Very reputable! The issue was a faulty fuel sensor, diagnostic codes provided, cost covered under warranty. We then reached out to service manager at Quality to let him know of the situation and asked for diagnostic codes, as they were never provided. He promised to email them, but he never did--and I reminded him NUMEROUS times. We later learned that service manager left the company and we spoke a time or two to another person there, who promised to look into the situation. That was a month ago. Now, crickets. I've reached out dozens of times to Quality with no response to any of my calls or emails. HORRIBLE customer service, horrible auto service, completely disreputable. They simply don't care.

    Ford of Englewood

    Ford of Englewood

    2.6
    (34 reviews)

    I brought my Mustang here to perform an airbag recall (both passenger and driver). I was hesitant…read moreto bring my car to a dealership, however have been getting calls, emails, and letters near weekly from Ford to have this done. After leaving it for service, the first time I went to retrieve it, not only was the airbag light on, but they completely scratched up my passenger side dash panel (that covers the airbag). It was also covered in some sort of grease, and clearly indicated that it was sloppily tossed on the ground when they did the recall. I left it there for them to address both issues. 2 weeks pass, and not a word from them. I call them for an update, they say they fixed the airbag issue (that caused the airbag light), but also claimed that they were not responsible for the damage to the passenger side dash. They claimed the dash was not removed during the recall (a lie, which is easily verified online via videos and the workshop manual). There are also other instances of other dealerships doing similar damage when performing this recall on Mustangs. The only difference is those cases were resolved by the dealership, as they had some level of integrity. This place is clearly full of sloppy mechanics, and even worse, dishonest liars, unwilling to take responsibility for their mistakes like children. I now have to go through Ford directly for remediation. At this point, I don't even trust that the airbag was correctly installed (it clearly wasn't the first time). If owning up to and replacing a scratched up piece of plastic is not worth their reputation, just think about what else they would be willing to neglect on more serious botches they commit under the hood.

    Great sales team and friendly service. Will recommend to friends and family. Mr. Ramon was very…read moreprofessional.

    Concours Motors - usedcardealers - Updated June 2026

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