Working with Raychel at Benzel Busch Mercedes Benz was an outstanding experience from start to…read morefinish. She was professional patient responsive and truly went above and beyond to earn our business. Throughout the entire process Raychel took the time to answer every question we had kept us informed and worked tirelessly with her manager to explore every possible option for us. At no point did we ever feel pressured. Instead we felt respected listened to and genuinely appreciated as customers. Buying a vehicle is a big decision and Raychel made the entire experience enjoyable and stress free. Her honesty communication and dedication are exactly what customer service should be. We couldn't be happier with our new Mercedes and we're grateful for all of Raychel's hard work in making it happen. If you're looking for someone who truly cares about her customers and will work hard to earn your business I highly recommend asking for Raychel. Thank you again for an exceptional experience!

What a nightmare!!! what was once a top-notch showroom has deteriorated into a nightmare! Working…read morewith service, Sossio Sole and Robert Belzak after fixing my car for the second time, provided a loaner car, which was involved in a hit and run accident. When I went to pick up my vehicle, paying the bill, they wouldn't release my car without securing a $2500 insurance deposit just in case they have to wait for the insurance company to resolve the claim. WOW! talk about extortion! You pay your repair and then they hold your car. Way to go Mercedes.

Follow up. The primary person who had been handling my case before leaving on her vacation did…read morereach out to me the following Monday with apologies for the ball being dropped in her absence. They did offer a free future oil change as a compensation for the aggravation during the car pick up.

Went with a friend to test drive a car and she went home with it. It was a little weird no one…read morejumped up to help us when we walked in although there were literally about 8 salespeople sitting around the place. But once we got one, they were most attentive. They spent time with us and best of all they cut us a very good deal. We didn't get the typical female treatment you tend to get at car dealers and mechanics. They let us drive a hard bargain and as a result got a great deal on a new car. We were there to get a used one but it didn't make sense. Literally less than $1000 more for new. Try this before other places. You'd be surprised what a deal you can get on this quality car.

I purchased my brand-new Subaru from Subaru of Englewood and returned less than two weeks later for…read morewhat should have been a routine software update (2222). As a new customer with a vehicle that was driven, I expected a straightforward service visit. Instead, it turned into the worst dealership experience I've ever had. The service invoice stated my vehicle had been driven only 2 miles. When the car was returned, however, the odometer showed nearly 20 additional miles. The mileage documented on the repair order did not match the actual mileage on the vehicle. When I questioned the discrepancy, I was told the vehicle had been driven twice to verify the concern and confirm the repair. That explanation quickly fell apart when I reviewed my dashcam footage. The footage captured a single extended drive lasting approximately 30 minutes with two technicians in the vehicle. The audio included comments about "dirtying the f*** out of" my car, describing it as "fast as f***," and laughing about driving behavior in front of a police officer. Nothing about the recording sounded like technicians carefully verifying a software update. It sounded like my brand-new vehicle was being treated as a toy. After reviewing the footage, I was left with the impression that my vehicle had been taken on a joyride. To make matters worse, I immediately noticed the vehicle pulling to the right as soon as I left the dealership. Concerned, I brought it to my regular Subaru dealership the following day. Their inspection confirmed the vehicle required an alignment. For comparison, I asked that dealership what was necessary to perform the exact same software update. They advised that approximately 2 miles of driving would be expected--coincidentally the same number listed on my invoice from Subaru of Englewood. During their testing, they drove my vehicle three separate times, added only 10 miles total, and accurately documented every mile. Unfortunately, this was not an isolated issue. When I purchased the vehicle, I found scratches on the plastic bumper trim, center console, and door jamb, as well as a coffee stain on the passenger seat. It also took nearly a month, multiple phone calls, text messages, and an in-person visit just to obtain a refund of a $500 deposit that should have been returned without issue. What made the situation even more frustrating was management's response. When I raised these concerns, I expected accountability, a genuine investigation, and acknowledgment that what occurred was unacceptable. Instead, the service manager offered what felt like little more than lip service. I was told the right things in the moment, but nothing meaningful ever came of it. After the initial conversations, he effectively ghosted me, leaving my concerns unresolved and my follow-up attempts unanswered. A dealership is entrusted with one of a customer's most expensive possessions. Between the inaccurate mileage documentation, the apparent joyride, the condition in which my vehicle was returned, the lack of accountability, and the weeks it took to recover my deposit, Subaru of Englewood completely failed that responsibility. The most disappointing part is not that these things happened. Mistakes happen. The most disappointing part is that nobody seemed to care that they happened. Even more concerning, after reading other reviews, my experience does not appear to be an isolated incident. There seems to be a long history of similar complaints, which makes it difficult to believe these issues are being taken seriously or addressed in any meaningful way. Subaru of Englewood had multiple opportunities to make this right and failed every one of them. If this is how they treat a brand-new vehicle with fewer than 300 miles on it, I can only imagine how they treat the rest. I cannot recommend Subaru of Englewood for sales, service, or anything in between. If you value your vehicle, your time, and your trust, take it somewhere else. My only positive shout-out goes to Rackeam, who handled my sale. He was responsive, professional, and helpful throughout the process. He was the exception, not the rule.

This is the second time I bought a car Subaru of Engelwood. Also the second time dealing with…read moreSalesperson Gregory Pla. He is an absolute pleasure to buy a car from. One of the nicest car sales people I have ever met. He is friendly and welcoming . Making a deal on my new 2025 WRX was such a pleasant and easy experience . Thank you very much !!! Highly recommend seeing him for your subaru purchase . Sales manager Andrew Sanchez helped finalize the deal with financing, extended warranty and also getting me some extra things with the car was absolutely fantastic. Also making the process very easy, friendly and pleasant. I cannot thank everybody over at Subaru of Engelwood for making my second car purchase from them an amazing experience . Thank you very much for making car buying pleasant and easy. I highly recommend Gregory and Andrew for your next car purchase.

Leased a 2022 Lexus UX250h from this dealer in 2022. The car is great but first red flag was a…read more$4500 extra initial payment for a refundable "security deposit" (??) upon signing the 40 month lease. Something like an interest free loan from me to Toyota Financial for no apparent reason. Anyway, the lease term ended and the buyout price was good so I wrote a check and sent it to Toyota/Lexus Financial. This was the second red flag. Lexus of Englwood would've charged me $1000 extra to buy the car through them and have them secure the plates and registration. So if you don't buy a new car from them, they're not interested in helping you. Parkway Toyota had done the same for free when I bought out my 2021 RAV4 with their help. Lexus of Englewood would only do the same for $1000. Second red flag. Third red flag was they're calling me for maintenance. Another thousand dollar quote. Same job should cost a couple of hundred dollars max from your local mechanic. They are certainly courteous enough, but unless they're going to see a healthy bottom line profit they're not very helpful. Short sighted business model.

Watch these scammer. We agreed on the price and at the end they tried adding all these extra fees…read more I should have gone to another dealer but they removed all the fees in the red box(see pic).

The dealership overall is OK but if like me, you face any problem, you won't be able to reach…read moreanybody at the Sales or Finance dept. It's now been nearly a month that I had my deal turned down for credit reasons (and also because I am an Expat with a low credit history) and I still haven't received my deposit back. And naturally, it's very difficult to contact the person in charge. The line is either busy or the voice mail is full and if you leave a message, you will never be called back. On top of that, I also agree with Jack L. as I was given different prices on the QX60 and that the one I chose was with full option to finally discover in the end that only 2 packages were included in the model offered whereas when I stepped in for the first time, the price given were for a truck fully loaded (all 4 packages)! I think you might be interested to compare other Infiniti dealer in the area before choosing this one!

These guys advertise cars that are too good to be true, because they are, the cars are not real,…read morethey are "bait cars". They are a little under priced, and when you arrive to see them, they tell you it was just sold, but they have other cars that they could sell you.

Initially i left a great review, then I fell out of love with the car, so I left a bad one. Here I…read moream changing the bad review to a good one. Sometimes you have to just appreciate what you have because the grass is not always greener on the other side. I bought an absolutely gorgeous car, it drives really amazing, got some body roll, more than I'd like.... I was thinking of switching out to a different vehicle. I test drove 4 other vehicles yesterday.... and like I said, the grass isn't always greener. I have a new appreciation for me car, appreciation on the pretty decent deal I got on it. I realize you wont find anything that drives better with more features for the price. So again... thanks for everything haha The one thing I will say is that theyre very very behind on service last time I went, and its linciln, so service will not be cheap

My initial experience was good buying a Genesis G90 at this dealership. But soon after they got my…read moreCashier's check for the full amount of the car, they do not want to deal with me anymore. The temporary NJ license plate they me gave has expired and I have been asking the sales agent to give me another plate and they are making excuses. They also mentioned that there is some problem with the Title transfer. Now I can't drive the car fearing that I would get a ticket. No one returns my calls in the office or gives an excuse. I am going to file a complaint with NJ Attorney General's Office and FTC. I don't know what kind of shady business they do here.

I had an outstanding experience at Audi Englewood. Peri, the General Manager, has built an…read moreincredible team that truly puts customers first. A special thank you to Manny, my salesperson, who went above and beyond throughout the entire process. He was incredibly responsive, professional, knowledgeable, and genuinely personable, making everything easy and stress-free from start to finish. The entire sales team was welcoming and attentive, and the level of customer service exceeded my expectations. If you're looking for a premium car-buying experience, I highly recommend Audi Englewood and Manny. Thank you all for making this such a great experience!

After purchasing a pre-owned vehicle, I wanted to have it checked out to ensure everything was…read morerunning properly and address any potential issues upfront. I was genuinely impressed by how clean the facility was, how welcoming the staff were, and how well they communicated every step of the way. It was a great experience, and I appreciated the professionalism and care shown by Greg and the salesmen I encountered.

Preface: 2 MONTHS AND 7 DAYS WITHOUT MY PERMANENT LICENSE PLATE!!…read more The worst business I've ever had the misfortune of dealing with. Bought a used car from them over 2 months ago. Explained before I paid for the car that there were issues with the air and my passenger side door would not lock. They said this would be taken care of. After buying the car, they have danced around assisting and saying they will take care of it but never did anything to actually help. They also gave me a backup key that had no functional buttons underneath the faceplates. They refused to make any adjustments to such after the car was purchased. Saying that now it's "as is" and won't fix standard functioning aspects of having a vehicle. I've still yet to receive my permanent license plate. I've had to get 2 temporary plates now because of how incompetent they are from top to bottom. Another person who I work with said they bought their car from here as well and it took them 3 months to get their license plate. There's not a single helpful person in this business. Each and every person who works here is a no good snake and more incompetent than the next. I wouldn't recommend them to my worst enemy.

Dishonest, Manipulative, and Disrespectful -- Avoid INFINITI of Englewood…read more I had a terrible experience at INFINITI of Englewood. I was pressured into leaving a $500 refundable deposit "for any reason", only to be met with deception and manipulation throughout the process. They tried to sell me a vehicle listed at $74K for $80K-$90K, loaded with over $6,000 in dealer fees and $4,000 in forced warranties. Despite putting $10K down and having decent credit, I was told I couldn't be approved and pressured to bring in a co-signer. When the deal fell apart, they spent over an hour trying to sell me a different vehicle before finally processing my refund on May 17 -- or so I was told. After not seeing the refund, I called on May 24. The billing rep (an older woman) was rude, dismissive, and clearly taking out her frustrations on me. She promised a call back with answers, which I didn't receive until May 27, when she abruptly told me it had been refunded and that "your bank will return it whenever." No empathy, no courtesy. Here's where it gets worse -- I later saw that my refund was actually canceled. Another dealer I worked with in California processed and returned a $500 deposit without issue. INFINITI of Englewood did not. I strongly believe that after our disagreement, the billing rep deliberately reversed the refund, which now amounts to theft. I've already filed a dispute with my bank and will be reporting this dealership to every agency and platform I can. Buyers beware: this dealership uses high-pressure, shady tactics, is dishonest with their pricing, and completely unprofessional in handling your money. Stay far away.